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Generations Riviera Maya by Karisma

Traveler (2184)
Panoramas (15)
Room & Suite (627)


Travelers' Choice 2019 Winner
GreenLeaders Gold level
Generations Riviera Maya by Karisma is Mexico's premier all Suite, all Butler, all Gourmet beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive(R) experience, a vacation that fosters togetherness. This 162 suite hotel stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive(R) experience by completing a pre-arrival form online.
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Property amenities
Room service
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Tennis Court
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
Great View
Bay View
100Room tips
Traveler rating
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  • 445
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Popular mentions
Our first time at Generations Riviera Maya and second time to a Karisma property (Nickelodeon). The people and service were excellent everyone super friendly and helpful during the stay. Our butler Nick did a wonderful job making sure everything was taking care of from the first
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We went on a family vacation and had the best service thanks to our butlers Candido (Candyman) and Victor . They were there to help us with all of our needs and some. They were always available to us at all hours of the day. Though the use of WhatsApp, they kept us informed of
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After two years of visiting Azul Beach we decided to visit Generations this year. We were not disappointed. The staff was amazing and went above and beyond to make us feel welcome. While Azul Beach is also a great property, the staff at Generations set them apart. Would like
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Review collected in partnership with this hotel
we had a great experience , we are part of rthe wedding and everything its been so perfect, the food, we love habb and jade , thanks to chef frank, and judit at jade, fernanda at the palms. but specially thanks to the butlers , we know , candido, luna , imwelda,israel, luiz,
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If you visit Generations make sure to ask for Candiot (Candy Man) to be your Butler. He took great care of our family and went above and beyond any of our expectations. He made our trip! He reserved our Bali bed every morning and event went out of his way to get a very authentic
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Response from KarismaHotels, General Manager at Generations Riviera Maya by Karisma
Responded 2 days ago
Dear Akixstl, We would like to thank you for taking the time to sharing your experience of your recent vacation in Generations Riviera Maya, as well for your preference in selecting this property for your holidays. We are so honored with your words & it would be a pleasure to host you again. Best Regards, Your Hotel Management Team gm@generationsrivieramaya.com Generations Riviera Maya by Karisma
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play Areas
Admiring a cruise ship en route to Cozumel...from our balcony...
Professional photo exclusively commissioned by TripAdvisorGenerations Riviera Maya by Karisma
The Oceanfront One-Bedroom Swim-Up Jacuzzi Suite (One King Bed) at the Generations Riviera...
Professional photo exclusively commissioned by TripAdvisorGenerations Riviera Maya by Karisma
The Oceanfront One-Bedroom Swim-Up Jacuzzi Suite (Family-Friendly) at the Generations...
Is there a SCUBA shop at the resort? If there is one, what is the company?
Hello michelle75380, I would kindly like to inform you that we do not have an on-site Scuba diving operation/shop however we can organize an excursion for guests. If you are interested in booking excursions you can contact your personal concierge and the onsite team will gladly assist you with everything and help you find the best company in the area. Kind regards.
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Dear Sheila M, there's no charge for using the kids club, it's free and available for everyone, just please note that kids under the age of 4 must be accompanied by a parent or an adult. Kind regards!
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We were never upcharged for meals. We ate three meals a day and ordered room service on top of that.
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"View from many rooms in Bldg. 18 are blocked by restaurant tower. Bldg. 19 & 20 is recommended."
"Highest floor in any of the 3 blocks gives the best ocean view, however all suites face the ocean"
"none. pool at the room way too cold."
"The top floors offer the best views and least amount of noise...no swim outs but you won't regret it."
"We were on the top floor which gave us beautiful views of the ocean, the entire resort and our kids wherever they were."
$296 - $1,183 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooRiviera Maya
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