We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Generations Riviera Maya by Karisma

Save
Share
Km 45, Carretera Cancun, 77710 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
10 people are viewing this hotel
Booking.com
$380
View Deal
Free cancellation until 01/03/21
Reserve now, pay at stay
Agoda.com
$380
View Deal
Free cancellation until 01/03/21
Reserve now, pay at stay
Snaptravel
$430
$328
View Deal
SAVE $102
Expedia.com$391
Hotels.com$391
lovevacations$430
View all 10 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (2743)
360
Panoramas (15)
Room & Suite (683)
Travel safe during COVID-19
A note from Generations Riviera Maya by Karisma
Updated 04/29/20

About

#42 of 541 hotels in Riviera Maya
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Generations Riviera Maya, by Karisma is Mexico’s premier all Suites, all Gourmet, beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive® Experience, a vacation that fosters togetherness. This hotel with 162 suites, winner of the prestigious AAA Four Diamond Award and Winner of The Magellan Gold and Silver Award 2014, by Travel Weekly, stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club.
Read more
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Parking
Wifi
Infinity pool
Outdoor pool
Private pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Rooftop terrace
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Butler service
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
English, French, Spanish
4,252Reviews532Q+A100Room tips
Traveler rating
  • 3,449
  • 509
  • 171
  • 74
  • 49
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Jimmy Cabrera wrote a review Nov 22
Reading, Pennsylvania13 contributions
+1
My 1st trip was so amazing, On this trip i took 20 other friends and family with me AND UNDER THE CIRCUMSTANCES. I must say the staff never disappoint. Special thanks to our butlers April and Melissa. You guys are AMAZING 👏. Very thankful for your help. Thanks to armando rene and esther for taking great care of us at chef market and palms. Also Ernesto, Alfredo(fettuccine) 😆 and wilfredo for the great drinks by the poolbar. I wish i could remember the names of the guys that droves us back and forth the hotel. You guys are very friendly and attentive. Also a special thank you to Jimmy (thanks for coming by to visit us) AND Soraya at exotic club. YOU GUYS ROCK.
Read more
Date of stay: November 2020Trip type: Traveled with friends
Helpful
Share
Response from Karisma Hotels, Director General at Generations Riviera Maya by Karisma
Responded yesterday
Dear jimmycL6895LG, We aprecciate all your kind words for the amazin service and the staff. We hope to see you soon at Generations Riviera Maya. Kind Rewaurds, Managment Team
Read more
Rich B wrote a review Nov 15
1 contribution1 helpful vote
My wife and another couple recently visited Generations at the end of October through the beginning 1st week of November for an 8 night stay! Amazing all around, from the room (which was amazing), to the swim up bar (ask for Ana she’s a rock star), and to the food (literally can’t go wrong with any restaurant, but if you go to Jade, get the Mongolian Beef and thank me later)! We also got a chance to get massages and Mani/Pedis at the spa, and couldn’t have been happier! The beach was amazing as well, and reserving a cabana should be high on your list of things to do! What beats laying on a bed on the beach with drinks being brought to you! We were very fortunate as we also had butler services as part of our package. Israel, Luna, Melissa, and April helped us throughout our stay, and we couldn’t have been happier with their amazing service! It turned a 10/10 vacation into a 100/10 one! Friendly, funny, and incredibly kind and helpful, we were truly lucky to have them working with us! We still chat from time to time with Israel, who just checks in to say hi! We can’t recommend this place enough! The only problem with going is...you eventually have to leave! If you go, have a great time and make sure you tell Israel and team Rich and Erika say Hola!
Read more
Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Share
Response from Karisma Hotels, Director General at Generations Riviera Maya by Karisma
Responded 1 week ago
Hola 476richb, Thank you for your wonderful review of your experiences at Generations Riviera Maya by Karisma, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Generations Riviera Maya by Karisma. Kind Regards, Your Hotel Management.
Read more
SmRubin wrote a review Nov 13
Laughlin, Nevada5 contributions5 helpful votes
We booked this trip because we both work in Hospitality and even with COVID when most people were off, we were not. After a long stressful year we just needed a break and wanted to go someplace warm. Being in hospitality, I researched extensively our options because COVID precautions are super important to us. We booked here even though we didn't have children with us based on the excellent service reviews and knowing what Karisma as a brand did for COVID. The property was around 60% occupancy and very busy with weddings but that didn't seem to impact the service or the cleanliness. Our butlers Melissa and April were wonderful. Melissa realized that my husband didn't like sun and often made sure a balibed was available for his use. The food was wonderful and Jade was one of the best Asian restaurants we have eaten at (note you can even get wonderful steaks there). They have a fabulous plantain sushi that is a must try! All of the waiters were wonderful and Gustavo takes his F&B managerial duties very seriously and my husband enjoyed talking with him about their operations. Likewise, we got to visit with Mariana who we got to exchange information about Covid practices and how it has impacted our business. She is definitely an amazing GM who is super focused on customer experience. Some tips I would share as a couple: It is louder because there are many families and a large very entertaining pool bar. If you are looking for quiet then their neighboring property would be ideal (El Dorado Casitas). If you don't mind the lively atmosphere the end buildings are slightly quieter. We actually had a room directly in front of the pool bar in building 19 and Mariana was so kind and relocated us once occupancy opened up to a different spot in building 20. The music creates a wonderful family energy but being that I had to work as well, it made it a little difficult so we really appreciate her being understanding. The last thing I wanted to do as a GM myself was complain about a room or ask to move. Some of the dining options are limited, they don't have everything open all the time but as mentioned above, we were impressed with what they did have open. You can also visit the restaurants at the neighboring properties if you are a couple so that was a nice perk. We would definitely return just based on the cleanliness and service and appreciated the wonderful week in paradise while we detoxed from a stressful year!
Read more
Date of stay: November 2020
Rooms
Cleanliness
Service
Room Tip: For quiet, ask for far from pool bar - For lively ask for near pool bar
See more room tips
Helpful
Share
Response from Karisma Hotels, Director General at Generations Riviera Maya by Karisma
Responded 1 week ago
Hola SmRubin, We are thrilled to know you had such a wonderful stay at Generations Riviera Maya by Karisma and cannot wait for you to experience another Karisma experience with us. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards, Your Hotel Management
Read more
Nancy S wrote a review Nov 9
Turlock, California44 contributions10 helpful votes
My husband and I arrived at Generations on Oct. 24 and on the 26th Hurricane Zeta was upon us. We were evacuated to the lobby of El Dorado Royale which was totally boarded up for protection. Although this was a scary adventure as our first hurricane to experience, we always felt safe due to the FABULOUS staff who were also with us. Kudos go to Mariana Montes, general manager of Generations, who also spent the night there and helped to keep us calm. Other staff members who continually checked on us were the entertainment staff (Myuriel, Sofia, Jimmy, Jose, Haxby and Majo). Thank you! Our butler, Israel, also was there all night long helping out. A huge thanks to Juan, the bartender from Las Islas, who kept us hydrated with lime water in the Martini Bar, even though alcohol was not allowed (Mexican law during a hurricane.). After returning to Generations on the 28th we moved rooms flawlessly since our original room had sustained damage following the hurricane. The rest of our time there had more rain and wind than usual due to the storm surge from Eta. This did not dampen our love for our home away from home because of the staff whom we consider to be family. Both of our butlers, Melissa and Israel, were phenomenal with providing us with whatever we needed. We also loved seeing Abril, Imelda and Luiz who always greeted us with warmth and smiles (under their masks. ) The entertainment staff provided us with great aqua aerobics classes even in the rain. We loved the live entertainment provided by Cygnus, JuanRas, and the Amaretto Show. At the Mexican fiesta we were treated to fabulous music by guitarist Pepo Menchaca. We received first-rate service from the servers Alex, Flores, Alejandro, Jesus, Jairo, Sammy, Baldo and Victor during our stay and eating at the different restaurants. Hosts Fernanda, Lizbeth, and Aldair were very efficient and friendly. As always the food was exquisite but we want to specifically acknowledge Chefs Daniel, Hector and Kaushal for their extraordinary fine food and personal attention. At Santa Fe at Casitas we also ate delicious dinners provided by Chef Milton. Around the pool Ana, Ernesto and Alfredo kept us well hydrated even while we danced in the rain with umbrellas while Cygnus played in the downpour. As the daughter of a professional photographer I loved watching Arturo the photographer take photos of kids and families—he is great! We could always count on Julian or Guillermo giving us a ride in the rain when needed if our butlers weren’t available. On the El Dorado side we also want to acknowledge great service from Lorena, Ingrid, Aby, Jaime, Enrique, and Nathan who were all servers. Juan and Andrea kept us going with our morning smoothies at Spot. Not only during the hurricane but also while walking back to Generations we always felt safe with Fernando from security. And last, but not least, we were so glad to see our favorite sommeliers, Edgar and Fabiola. We do miss the wine tastings though that we used to have. We are so grateful for Mariana Montes and her excellent leadership as the manager of Generations. Mariana has chosen a wonderful staff who are family to us. We are counting the days before our return in February. On a last note, we really appreciated all of the staff wearing masks and goggles to help protect us. We just wish more Americans would follow their examples.
Read more
Date of stay: October 2020
Location
Cleanliness
Service
Room Tip: Prefer higher floors without the swim-up pools and will request building 20 which is further...
See more room tips
Helpful
Share
Response from Karisma Hotels, Director General at Generations Riviera Maya by Karisma
Responded 1 week ago
Hola W6520FBnancys, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Once again, thank you for your lovely comments. Your Hotel Management
Read more
JeffandBetsy wrote a review Nov 2
Raleigh, North Carolina5 contributions3 helpful votes
We stayed a week with friends, family and two young grandchildren! Everything was amazing and every detail was taken care of. Our butlers - Imelda and Israel were FANTASTIC! So attentive to all of us. Ms Vicky prepared some of the best food we had all week. Hurricane Delta hit during our stay and Management kept us safe and comfortable at all times. It was amazing how well they cared for us! Everything was so clean and protection from COVID was a top priority!
Read more
Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Karisma Hotels, Director General at Generations Riviera Maya by Karisma
Responded 1 week ago
Dear awesome7JBLB, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Generations Riviera Maya by Karisma and cannot wait for you to experience another Karisma experience with us. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Kind Regards, Your Hotel Management
Read more
Previous
PRICE RANGE
$291 - $1,044 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera Maya
NUMBER OF ROOMS
162
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Generations Riviera Maya by Karisma
Which popular attractions are close to Generations Riviera Maya by Karisma?
Nearby attractions include Cirque du Soleil JOYÀ (2.7 miles), Jardín Botánico Dr. Alfredo Barrera Marin (4.0 miles), and Alma Libre Bookstore (4.8 miles).
What are some of the property amenities at Generations Riviera Maya by Karisma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Generations Riviera Maya by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Generations Riviera Maya by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Generations Riviera Maya by Karisma?
Yes, free parking is available to guests.
What are some restaurants close to Generations Riviera Maya by Karisma?
Conveniently located restaurants include Pavo Real by the Sea, Cafe Layla, and Tramonto.
Are there opportunities to exercise at Generations Riviera Maya by Karisma?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Generations Riviera Maya by Karisma have an airport shuttle?
Yes, Generations Riviera Maya by Karisma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Generations Riviera Maya by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does Generations Riviera Maya by Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Generations Riviera Maya by Karisma?
The staff speaks multiple languages, including English, Spanish, and French.