We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Generations Riviera Maya by Karisma

Traveler (2184)
360
Panoramas (15)
Room & Suite (627)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
GreenLeaders Gold level
Generations Riviera Maya by Karisma is Mexico's premier all Suite, all Butler, all Gourmet beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive(R) experience, a vacation that fosters togetherness. This 162 suite hotel stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive(R) experience by completing a pre-arrival form online.
Read more
Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Tennis Court
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Great View
Bay View
HOTEL CLASS
3,365Reviews
2,642Photos
474Q+A
100Room tips
Traveler rating
  • 2,694
  • 445
  • 130
  • 58
  • 39
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
Our first time at Generations Riviera Maya and second time to a Karisma property (Nickelodeon). The people and service were excellent everyone super friendly and helpful during the stay. Our butler Nick did a wonderful job making sure everything was taking care of from the first
Read more
We went on a family vacation and had the best service thanks to our butlers Candido (Candyman) and Victor . They were there to help us with all of our needs and some. They were always available to us at all hours of the day. Though the use of WhatsApp, they kept us informed of
Read more
After two years of visiting Azul Beach we decided to visit Generations this year. We were not disappointed. The staff was amazing and went above and beyond to make us feel welcome. While Azul Beach is also a great property, the staff at Generations set them apart. Would like
Read more
Review collected in partnership with this hotel
we had a great experience , we are part of rthe wedding and everything its been so perfect, the food, we love habb and jade , thanks to chef frank, and judit at jade, fernanda at the palms. but specially thanks to the butlers , we know , candido, luna , imwelda,israel, luiz,
Read more
If you visit Generations make sure to ask for Candiot (Candy Man) to be your Butler. He took great care of our family and went above and beyond any of our expectations. He made our trip! He reserved our Bali bed every morning and event went out of his way to get a very authentic
Read more
Response from KarismaHotels, General Manager at Generations Riviera Maya by Karisma
Responded 2 days ago
Dear Akixstl, We would like to thank you for taking the time to sharing your experience of your recent vacation in Generations Riviera Maya, as well for your preference in selecting this property for your holidays. We are so honored with your words & it would be a pleasure to host you again. Best Regards, Your Hotel Management Team gm@generationsrivieramaya.com Generations Riviera Maya by Karisma
Read more
Previous
Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play Areas
Admiring a cruise ship en route to Cozumel...from our balcony...
Professional photo exclusively commissioned by TripAdvisorGenerations Riviera Maya by Karisma
The Oceanfront One-Bedroom Swim-Up Jacuzzi Suite (One King Bed) at the Generations Riviera...
Professional photo exclusively commissioned by TripAdvisorGenerations Riviera Maya by Karisma
The Oceanfront One-Bedroom Swim-Up Jacuzzi Suite (Family-Friendly) at the Generations...
PreviousNext
123456124
Is there a SCUBA shop at the resort? If there is one, what is the company?
Hello michelle75380, I would kindly like to inform you that we do not have an on-site Scuba diving operation/shop however we can organize an excursion for guests. If you are interested in booking excursions you can contact your personal concierge and the onsite team will gladly assist you with everything and help you find the best company in the area. Kind regards.
0 votes
Dear Sheila M, there's no charge for using the kids club, it's free and available for everyone, just please note that kids under the age of 4 must be accompanied by a parent or an adult. Kind regards!
0 votes
We were never upcharged for meals. We ate three meals a day and ordered room service on top of that.
0 votes
Show all answers
PreviousNext
12345695
"View from many rooms in Bldg. 18 are blocked by restaurant tower. Bldg. 19 & 20 is recommended."
"Highest floor in any of the 3 blocks gives the best ocean view, however all suites face the ocean"
"none. pool at the room way too cold."
"The top floors offer the best views and least amount of noise...no swim outs but you won't regret it."
"We were on the top floor which gave us beautiful views of the ocean, the entire resort and our kids wherever they were."
PreviousNext
12345620
PRICE RANGE
$296 - $1,183 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera Maya
NUMBER OF ROOMS
162
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing