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Generations Riviera Maya by Karisma

Bookit.com$890*
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Certificate of Excellence
GreenLeadersGold level
05/07/2017 05/08/2017
1 room 2 adults 0 children
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Generations Riviera Maya by Karisma
Generations Riviera Maya by Karisma
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1,269 Reviews from our TripAdvisor Community

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Showing 1,171: English reviews
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Bolivar, Missouri
Reviewed yesterday NEW

Best trip ever! The people are so extremely friendly and helpful. The room was fantastic. The food is superb! I have nothing bad to say about our stay. They spoil you like you have never been spoiled before.

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Helpful?
Thank aircar
Reviewed yesterday NEWvia mobile

Our stay at Karisma Generations hotel was amazing to say the least!!We really enjoyed the food and swim up bar, the food is amazing and the swim up bar is brilliant with quick service, the same goes with the restaurants. The beach was beautiful! I found that the nicest part of the beach was past the Chef's market, that part...

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1Thank Eden G
Guildford, United Kingdom
Reviewed 2 days ago NEW

We spent a relaxing and enjoyable 2 weeks at Generations this April. Special thanks to Paco and the kids team, our children loved all the fun. They had the best Easter Sunday ever, thank you for the hard work. Also, Thank you to Jonas in Chef Market who welcomed us with a cheery smile. All staff greet you with a...

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Thank 1ss13
KarismaHotelsResorts, Manager at Generations Riviera Maya by Karisma, responded to this review

Dear 1ss13, We truly appreciate the time you have taken to share with us your impression about your stay at Generations Riviera Maya. At Generations Riviera Maya, we are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing outstanding locations and service excellence. We hope you allow us to make your next stay an unforgettable one...

Milwaukee, Wisconsin
Reviewed 2 days ago NEWvia mobile

I'm a travel agent & I traveled with my 2 boys 7 & 9. We stayed in the 1 bedroom infinity pool. Huge!! Great service! Butlers Luiz & Claudia made sure we had everything we needed. Pool was warm not cold as some reviewed. The beach is not that big but family friendly. Beach butler was excellent! No one harassing...

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Helpful?
Thank Renee B
KarismaHotelsResorts, Manager at Generations Riviera Maya by Karisma, responded to this review

Dear Renee B, We are happy to read that our facilities were pleasant as well as the food and you have found your room to be suitable. Thank you for highlighting the friendly attention of our staff who always tries to accommodate all the needs of our guests so that they feel relaxed and at home. We hope we can...

King of Prussia, Pennsylvania
Reviewed 5 days ago NEW

A group of us went and had a great time. Downfall- ants in the bathroom in hotel room and no glasses or kitchen supplies until asked. Jesus and Paulina as butlers were outstanding. We were so impressed Bruno remembered all 16 of our names after only a day. Pacco was great on the pool/beach activities and Esther was so wonderful...

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2Thank KarHom
KarismaHotelsResorts, Gerente at Generations Riviera Maya by Karisma, responded to this review

Dear Guest, I would like to thank you for giving us the opportunity to experience our hotel and also for sharing the highlights with us at Generations Riviera Maya. On the other hand please know that we appreciate your feedback regarding aspects that did not make your stay as pleasant as it could have been. I apologize if we do...

Hebron, Indiana
Reviewed 5 days ago NEW

Beautiful resort. They failed to give us the adjoining room we were promised. We had a "butler" but it was difficult to reach him. I think our entire experience would have been better if there was at least one employee per shift that was fluent in English. Since many Americans and Canadians stay there it would be nice if there...

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2Thank Gail M
KarismaHotelsResorts, Hotel Manager at Generations Riviera Maya by Karisma, responded to this review

Dear Gail M Allow me to thank you for the time taken sharing your comments and feedback about your recent stay at our Generations Riviera Maya. After reading through your review I want to thank you for the positive comments on the beautiful Property and its well-kept grounds; nevertheless, I am sorry to read about the inconsistence in the housekeeping...

Wisconsin
Reviewed 6 days ago NEW

This was a family spring break vacation. We had an amazing time from start to finish and we all agreed we absolutely love Generations resort and will be back again soon. We loved everything especially the service from all the staff. Their service and smiles maks the biggest difference! Thank you to all including Bruno, Francisco, Vanessa, Sebastian, David and...

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Thank t0esinthesand
KarismaHotelsResorts, Gerente at Generations Riviera Maya by Karisma, responded to this review

Dear guest, Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. It was a pleasure to host you holiday and we look forward to your next visit. Best regards, Enrique Olvera General Manager gm@generationsrivieramaya.com Generations Riviera Maya by Karisma

Calgary, Canada
Reviewed 6 days ago NEWvia mobile

What can I say about this resort? This resort was an absolute powerhouse. I was absolutely impressed by the rooms at Generations. They surpassed every expectation I had going in. The food as well was very good as well, I recommend going to Jade Restaurant and getting the Mongolian Beef! Unreal flavour. The beach was a concern going there, but...

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Thank Natey24
KarismaHotelsResorts, Gerente at Generations Riviera Maya by Karisma, responded to this review

Dear Guest, We are happy to know that your first experience at Generations Riviera Maya has been to your liking and we have been able to meet your expectations through our various facilities and the service that characterizes our resort. We are happy to know that you will now consider us within your vacation destinations and we will be waiting...

Plymouth, Wisconsin
Reviewed 6 days ago NEW

Jonas at the Chef Market restaurant was amazing. He always recognized us by name and he communicated in Spanish with our teens, who are taking Spanish in school. He was delightful! Paco was also great with kids and adults alike as he led volleyball on the sand and in the water. Muriel provided an excellent yoga class. Staff throughout the...

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Helpful?
1Thank wisconsinmomto2
KarismaHotelsResorts, Hotel Manager at Generations Riviera Maya by Karisma, responded to this review

Dear wisconsinmomto2 thank you for the time taken sharing your feedback with us at Trip Advisor. It is nice to know that the service rendered by Jonas at Chef Market was great and that you have had a fantastic time with the entertainment. Please apology the disappointment due the seaweed; this is a natural and important occurrence in the eco...

Cherry Hill, New Jersey
Reviewed 6 days ago NEW

We wanted to take the opportunity to recognize the following team members: Jesus- prompt and genuinely hospitable Arturo- very service oriented at Palms! Lillianna- hard working and efficient, always smiling! Alejandra- genuinely caring and always smiling, beautiful spirit and heart! One of our favorites Sebastian- natural leader, extrememly professional and we couldn't have asked for a better butler Franscisco- always...

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Thank halfiron71
KarismaHotelsResorts, Gerente at Generations Riviera Maya by Karisma, responded to this review

Dear guest, We greatly appreciate the time you took out of your day to review your stay at Generations Riviera Maya and share it on Trip Advisor. Thank you so much for your favorable comments about our hotel and the staff , I am really proud off all my staff they make a huge difference on the guest experience. Our...

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Family-Friendly Ocean Front Jacuzzi Suite Infinity (94)
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05/07/2017 05/08/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Generations Riviera Maya by Karisma is Mexico's premier all Suite, all Butler, all Gourmet beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive(R) experience, a vacation that fosters togetherness. This 144 suite hotel stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive(R) experience by completing a pre-arrival form online. ... more   less 

Additional Information about Generations Riviera Maya by Karisma

Address: Km 45, Carretera Cancun - Tulum, 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $347 - $1,166 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Generations Riviera Maya by Karisma 4.5*
Number of rooms: 144
Reservation Options:
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Hotel Style:
#26 Top resorts Hotel in Riviera Maya
#30 Green Hotel in Riviera Maya
#37 Spa Hotel in Riviera Maya
#38 Luxury Hotel in Riviera Maya
#47 On the Beach Hotel in Riviera Maya
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Questions & Answers

Here's what travelers have asked, with answers from Generations Riviera Maya by Karisma staff and other travelers.
325 questions
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Questions? Get answers from Generations Riviera Maya by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't depend on your "butler". Find out what you need on your own. ”
gailmM4101YP, 5 days ago | Read review
“Beach-front view great, but it was loud in the evening due to entertainment taking place nightly on the beach.”
wisconsinmomto2, 6 days ago | Read review
“Top floor great views.”
rayl825, 6 days ago | Read review
“Generations Resort is mostly for family with kids. It was a bit noisy but not a deal breaker. If you want an aldult getaway, try their property adjacent to generations. It's aldults only and felt like paradise when passing through”
louiseg793, 6 days ago | Read review
“The first three floors have pool balconies. The higher floors have better views of the ocean.”
paulbD5523HH, 1 week ago | Read review
5 of 5
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