This was by far the best resort that I have stayed at. Luiz, Eddie and Israel made our stay so much better. The level of quality and detail was bar none! Luiz and Eddie really made every move we made seem effortless. The food was amazing daily and the overall service was stellar! We will definitely be back.
The butler staff was amazing. Luiz, Israel and Eddie were our butlers. They made sure our stay was excellent and all our needs were met. Food was the best I have had at an all exclusive resort. Can’t wait to go back.0
Excellent service, food and beautiful resort. Eddie and Luiz were ROCKSTARS!! Absolutely wonderful service and I hope that we are able to have them for butler service every time we visit. Thank you to Zam and Israel for excellent service as well. This was one of the BEST resort experiences I have ever had!! We are now members and will be back very soon!
This has been by far the BEST resort I have been to! Luis and Eddie our butlers are AMAZING!! I'm very impressed and became a member of the Exotic family because of it! The food was amazing and the drinks very good! Zam helped sooo much and many thanks to James that helped us become members as well. Can not wait till our next visit!!
Sadly, as an Interval member, I would not recommend doing an exchange for this hotel. We exchanged for a week, 3 women, two adjoining rooms. Paying extra to enjoy the all inclusive. The rooms were lovely. We had access to El Dorado and El Dorado Royale, which are all connected resorts by the same owner. El Dorado being the adult only part, which is where we spent the majority of our time. Entertainment was good on both resorts, although it wasn't well publicized, as in a newsletter or as part of the website. The staff were amqzing, other than a few bad apples. We enjoyed outdoor massages at the spa and enjoyed the hydro therapy pool one afternoon. Apart from that, I still would not recommend this hotel for the following reasons. If you consider enjoying the ocean as part of your Mexican holiday, don't choose this one. If you're a foodie, don't choose this hotel. There was absolutely nothing gourmet served the entire week of eating there. Butler service isn't what I expected..If your assigned butler isn't there, nobody else is too worried about providing the service. We were unable to book massages upon request, and my experience with the butler service after 5 pm, was I waited an hour for a call back regarding a supper reservation, only to find out when I called back, she had gone home. My supper reservation was never resolved. If you don't like walking, this is not the place for you. The waiting 20+ minutes for a golf cart to shuttle you around is damn inconvenient, and should be decreased to 10 minute wait time between shuttles. Posting a few maps throughout the resorts would help guests know where to find the shuttle stops also. Amenities were underwhelming. Toiletries were cheap and there were none in my outdoor shower, and the others couldn't be moved. Usually I bring my own... Our fridges were inconsistently restocked, considering we didn't drink any booze or pop... seemed cheap. There were no snack or to go food services at the 3 swimming pools ( that were not in the middle of guest rooms, as the other 8 are). When I inquired about a plate of chips and salsa to go, I was told we had to go to the restaurant. Only on the last day of a week vacation were we (or anyone) offered a table outside to enjoy breakfast, all other restaurants are indoor dining, besides the lunch place by the large pool. If you're a drinker you're going to have to serve yourself most of the time. Inadequate service staff around pools and at the outdoor venue at El Dorado, compared to many different resorts I've travelled to in Mexico. Be sure to pack plenty of sunscreen. The gift shop was selling some for $50US for a normal size aerosol can. No local vendors are invited in to sell souvenirs. Remote access prevents random beach vendors from selling stuff. Limited selection at gift shops. A lovely week with friends, but not blown away by Generations.…
The resort was fantastic! Food was absolutely amazing at every restaurant we visited. Israel and Abril our butlers we’re absolutely the best! They knew I was celebrating my birthday and made our trip so special! We came back to balloons, a to die for chocolate moose cake! The next day we came back to the most gorgeous flowers! They went over and above expecting our needs and we’re on top of anything we needed. I will ALWAYS request them when I am here! I wish I could have given them a 10 out of 5.
**** Butlers Israel and Abril MADE our trip!! Best butlers at this resort hands down. Will always request them on future trips. Food and drinks were amazing and the resort was super clean. Upgraded my travel club membership because this experience was top notch.
Claudia, Ivan, Gustavo, Zoe that are apart of the entertainment team are very nice and will do anything to help you with activities and tours that are offered around the resort. Each of them are a pleasure to work with and are very happy to help. They are also friendly and love to interact with the public ❤️
This was an AMAZING vacation!! We spent 4 nights and 5 days at Generations Riviera Maya and everything was top notch! Luiz, our personal concierge was nothing short of spectacular!! He managed our stay effortlessly and made sure we were happy throughout the entire trip! I also had the BEST massage by Nanci at Spa Casitas! I will definitely return!! I wish I remembered all of the staff's names but it's too many to name... literally everyone was so amazing!!!
I recently went on a family vacation with my best friends family and it was my first time to Mexico and the experience was so amazing the staff here is very hospitable and kind and they will make sure to get you anything you need! They provide entertainment and shows which are super cute definitely recommend this for a family vacation for sure!