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Carretera Cancun - Tulum Km. 45, 77710 Mexico
13 people are viewing this hotel
Expedia.com
$568
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Free cancellation until 06/02/22
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$500
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Destinia.com
$333
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Priceline$517
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (3674)
360
Panoramas (15)
Room & Suite (801)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Generations Riviera Maya Resort
Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 647 in Riviera Maya
Location
4.5
Cleanliness
4.8
Service
4.7
Value
4.5
GreenLeaders Gold level
Welcome to the quintessential family resort - the All Suite, All Oceanfront, All Gourmet Generations Riviera Maya. Here, you will discover everything from Gourmet Inclusive® à la carte cuisine to infinity pool balcony suites and attentive concierge service. Choose from a lavish selection of oversized 1, 2, and 3 bedroom suites, accommodating groups of all sizes. Generations Riviera Maya features 162 luxurious suites decorated in a forward-looking style and divided into different categories. All accommodations are provided with deluxe amenities including 24-hour, oversized balcony or terrace, a relaxing hot tub for two, 47" smart TV, and alarm clock. Additional room comforts include AC, marble bathrooms, private WC, double sinks, hair dryer, plush bathrobes, slippers, weight scale, either one king or two queen beds, safety deposit box, iron and ironing board, coffee maker, telephone, a vanity mirror, ample closet space, pillow menu and aromatherapy in your room.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Private pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Spanish
5143Reviews580Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Love wrote a review May 21
1 contribution
This was by far the best resort that I have stayed at. Luiz, Eddie and Israel made our stay so much better. The level of quality and detail was bar none! Luiz and Eddie really made every move we made seem effortless. The food was amazing daily and the overall service was stellar! We will definitely be back.
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Date of stay: May 2022Trip type: Traveled
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Andrew K wrote a review May 21
1 contribution
The butler staff was amazing. Luiz, Israel and Eddie were our butlers. They made sure our stay was excellent and all our needs were met. Food was the best I have had at an all exclusive resort. Can’t wait to go back.0
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Date of stay: May 2022Trip type: Traveled
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Sonnie wrote a review May 21
3 contributions
Excellent service, food and beautiful resort. Eddie and Luiz were ROCKSTARS!! Absolutely wonderful service and I hope that we are able to have them for butler service every time we visit. Thank you to Zam and Israel for excellent service as well. This was one of the BEST resort experiences I have ever had!! We are now members and will be back very soon!
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Date of stay: May 2022Trip type: Traveled
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Glenn L wrote a review May 21
1 contribution
This has been by far the BEST resort I have been to! Luis and Eddie our butlers are AMAZING!! I'm very impressed and became a member of the Exotic family because of it! The food was amazing and the drinks very good! Zam helped sooo much and many thanks to James that helped us become members as well. Can not wait till our next visit!!
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Date of stay: May 2022Trip type: Traveled
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Lynn W wrote a review May 20
Edmonton, Canada30 contributions18 helpful votes
Sadly, as an Interval member, I would not recommend doing an exchange for this hotel. We exchanged for a week, 3 women, two adjoining rooms. Paying extra to enjoy the all inclusive. The rooms were lovely. We had access to El Dorado and El Dorado Royale, which are all connected resorts by the same owner. El Dorado being the adult only part, which is where we spent the majority of our time. Entertainment was good on both resorts, although it wasn't well publicized, as in a newsletter or as part of the website. The staff were amqzing, other than a few bad apples. We enjoyed outdoor massages at the spa and enjoyed the hydro therapy pool one afternoon. Apart from that, I still would not recommend this hotel for the following reasons. If you consider enjoying the ocean as part of your Mexican holiday, don't choose this one. If you're a foodie, don't choose this hotel. There was absolutely nothing gourmet served the entire week of eating there. Butler service isn't what I expected..If your assigned butler isn't there, nobody else is too worried about providing the service. We were unable to book massages upon request, and my experience with the butler service after 5 pm, was I waited an hour for a call back regarding a supper reservation, only to find out when I called back, she had gone home. My supper reservation was never resolved. If you don't like walking, this is not the place for you. The waiting 20+ minutes for a golf cart to shuttle you around is damn inconvenient, and should be decreased to 10 minute wait time between shuttles. Posting a few maps throughout the resorts would help guests know where to find the shuttle stops also. Amenities were underwhelming. Toiletries were cheap and there were none in my outdoor shower, and the others couldn't be moved. Usually I bring my own... Our fridges were inconsistently restocked, considering we didn't drink any booze or pop... seemed cheap. There were no snack or to go food services at the 3 swimming pools ( that were not in the middle of guest rooms, as the other 8 are). When I inquired about a plate of chips and salsa to go, I was told we had to go to the restaurant. Only on the last day of a week vacation were we (or anyone) offered a table outside to enjoy breakfast, all other restaurants are indoor dining, besides the lunch place by the large pool. If you're a drinker you're going to have to serve yourself most of the time. Inadequate service staff around pools and at the outdoor venue at El Dorado, compared to many different resorts I've travelled to in Mexico. Be sure to pack plenty of sunscreen. The gift shop was selling some for $50US for a normal size aerosol can. No local vendors are invited in to sell souvenirs. Remote access prevents random beach vendors from selling stuff. Limited selection at gift shops. A lovely week with friends, but not blown away by Generations.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Becky B wrote a review May 20
Racine, Wisconsin1 contribution
+1
The resort was fantastic! Food was absolutely amazing at every restaurant we visited. Israel and Abril our butlers we’re absolutely the best! They knew I was celebrating my birthday and made our trip so special! We came back to balloons, a to die for chocolate moose cake! The next day we came back to the most gorgeous flowers! They went over and above expecting our needs and we’re on top of anything we needed. I will ALWAYS request them when I am here! I wish I could have given them a 10 out of 5.
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Date of stay: May 2022Trip type: Traveled
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Elaehr wrote a review May 20
Racine, Wisconsin1 contribution
+1
**** Butlers Israel and Abril MADE our trip!! Best butlers at this resort hands down. Will always request them on future trips. Food and drinks were amazing and the resort was super clean. Upgraded my travel club membership because this experience was top notch.
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Date of stay: May 2022Trip type: Traveled
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Cierra N wrote a review May 19
1 contribution
Claudia, Ivan, Gustavo, Zoe that are apart of the entertainment team are very nice and will do anything to help you with activities and tours that are offered around the resort. Each of them are a pleasure to work with and are very happy to help. They are also friendly and love to interact with the public ❤️
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Date of stay: May 2022Trip type: Traveled
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Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded 3 days ago
Dear 760cierran Thank you for your wonderful review of your experiences at Generations Riviera Maya by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Generations Riviera Maya by Karisma
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Andrea R wrote a review May 19
1 contribution
This was an AMAZING vacation!! We spent 4 nights and 5 days at Generations Riviera Maya and everything was top notch! Luiz, our personal concierge was nothing short of spectacular!! He managed our stay effortlessly and made sure we were happy throughout the entire trip! I also had the BEST massage by Nanci at Spa Casitas! I will definitely return!! I wish I remembered all of the staff's names but it's too many to name... literally everyone was so amazing!!!
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Date of stay: May 2022Trip type: Traveled
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Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded 3 days ago
Dear andrearV3318XF Thank you for your wonderful review of your experiences at Generations Riviera Maya by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Generations Riviera Maya by Karisma
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Whitney W wrote a review May 19
1 contribution
I recently went on a family vacation with my best friends family and it was my first time to Mexico and the experience was so amazing the staff here is very hospitable and kind and they will make sure to get you anything you need! They provide entertainment and shows which are super cute definitely recommend this for a family vacation for sure!
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Date of stay: May 2022Trip type: Traveled
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Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded 3 days ago
Dear 222whitneyw Thank you for your wonderful review of your experiences at Generations Riviera Maya by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Generations Riviera Maya by Karisma
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PRICE RANGE
$360 - $539 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera Maya
NUMBER OF ROOMS
162
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Frequently Asked Questions about Generations Riviera Maya Resort
Which popular attractions are close to Generations Riviera Maya Resort?
Nearby attractions include Aqua Nick (0.6 miles), Cirque du Soleil Joyà (2.6 miles), and Jardín Botánico Dr. Alfredo Barrera Marin (4.0 miles).
What are some of the property amenities at Generations Riviera Maya Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Generations Riviera Maya Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Generations Riviera Maya Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Generations Riviera Maya Resort?
Yes, parking is available to guests.
What are some restaurants close to Generations Riviera Maya Resort?
Conveniently located restaurants include Cafe Layla, Tramonto, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Generations Riviera Maya Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Generations Riviera Maya Resort have airport transportation?
Yes, Generations Riviera Maya Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Generations Riviera Maya Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Generations Riviera Maya Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Generations Riviera Maya Resort?
The staff speaks multiple languages, including English, Spanish, and French.