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Carretera Cancún - Tulum Km. 45, 77710 Mexico
Lowest prices for your stay
Expedia.com
$544
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Free cancellation until 12/15/22
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$544
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Free cancellation until 12/15/22
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$324
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (4104)
360
Panoramas (15)
Room & Suite (813)

About

#49 of 669 hotels in Riviera Maya
Location
4.5
Cleanliness
4.8
Service
4.7
Value
4.5
GreenLeaders Gold level
Welcome to the quintessential family resort - the All Suite, All Oceanfront, All Gourmet Generations Riviera Maya. Here, you will discover everything from Gourmet Inclusive® à la carte cuisine to infinity pool balcony suites and attentive concierge service. Choose from a lavish selection of oversized 1, 2, and 3 bedroom suites, accommodating groups of all sizes. Generations Riviera Maya features 162 luxurious suites decorated in a forward-looking style and divided into different categories. All accommodations are provided with deluxe amenities including 24-hour, oversized balcony or terrace, a relaxing hot tub for two, 47" smart TV, and alarm clock. Additional room comforts include AC, marble bathrooms, private WC, double sinks, hair dryer, plush bathrobes, slippers, weight scale, either one king or two queen beds, safety deposit box, iron and ironing board, coffee maker, telephone, a vanity mirror, ample closet space, pillow menu and aromatherapy in your room.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Private pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Charming
Languages Spoken
English, French, Spanish
5527Reviews590Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Gladys S wrote a review Yesterday
1 contribution
Service was great. Our Concierge Zam was great and Butlers Diego and Ana was exceptional and very attentive. The food was great and a good selection of cuisine. It was a nice and clean facility and beach. I highly recommend this resort.
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Review collected in partnership with this hotel
Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joel K wrote a review Dec 4
Chicago, Illinois2 contributions2 helpful votes
We took my parents for an 50th anniversary and stayed in a two bedroom suite with butler service. The ride from airport was great, the check in process was smooth, and staff was great. In particular, our butlers, Stephanie and Diego, were awesome. They set us up with a Bali bed at the beach everyday, helped arrange rides to other parts of the resort, arranged all our restaurant reservation, and threw in some humor for good measure. We would totally recommend the resort for a family with younger kids. If you are looking for a bit of adult time, you are probably better off at the Cassitas or Royale, but the whole resort is beautiful.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The beach is nice, but the water is very rocky and old coral present. Pools are pleasant, but...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cynthia Mc wrote a review Dec 2
Ottawa, Canada157 contributions81 helpful votes
Hiring the best people and serving the most delicious food! Cecilia, Israel, Steph and Gerardo (our room butlers) absolutely spoiled us! The care and attention was outstanding! Erbie and Manuel were awesome beach butlers, keeping hydrated and supplied with towels and the perfect spot on the beach. Gabriela was a standout hostess at kick and cocotal. If you have the pleasure of having Julien be your bellboy or drive your cart, ask him to grace you with a song. Wow what a talent. Favourite dinners were Wine Kitchen and D’Italia Casitas. Simply outstanding. We will be back for sure!
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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stephaniedz2017 wrote a review Dec 2
Holt, Michigan3 contributions3 helpful votes
+1
We stayed for 10 days at the Generations and had Eddie, Luna, and Stephanie as our butlers. They made our trip a total dream! Their service was beyond what we could have ever asked for! We had Eddie the entire time and Luna for a portion and Stephanie for a few days when Luna went on vacation. They attended to us with whatever we needed. They were so kind and helpful! We ate at the Cocotal and Alfredo was our favorite waiter!! We came here in August and came Back just to visit him! Best server ever. He knew our orders as soon as we walked in the door! We stayed in the building 18 and would Not recommend as it has no Sun the entire day. Building 20 is the best. The food overall was good but the options for kids is very limited for Picky eaters. We would love to see some pool side food such as burgers and pizza and chicken for the kids being a family resort. With only 4 restaurants, and 2 of them being Indian or Japanese food, it wasn’t very kid friendly. They were also doing work on the building every day and the constant banging was kind of obnoxious and not very peaceful. Overall the entire staff was suburb and we will for sure be back! Thank you again Eddie, Luna, and Stephanie !! We miss you already!
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Date of stay: November 2022
Value
Location
Service
Room Tip: If you have picky eaters, there is room service that you can get but food at the restaurants are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christina P wrote a review Dec 2
1 contribution
We r still here at the hotel ,First off this isn't the first karissima hotel we,ve stayed at , the rooms r nice , may need a little maintenence but not bad. From the minute we get here the service has been terrible! My kids ordered room service bc it's near impossible to get food around here and they were yelled at (they're 16 and 19 yrs) and then the food never did show up !! The concerierge messed up on our reservation at the wine restaurant and the Manger refused to let us eat , being an a la cart hotel for dinner there was no where else to eat so finally one of the servers came over and said he would seat us with our other family members t . I've never stayed at an all inclusive resort that was so hard to get food , we have to wait forever to get a drink at the swim up bar even tho there was NO one else there they just ignored us and stayed on the other side
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Date of stay: December 2022
Value
Location
Service
Room Tip: The swim up rooms r fun
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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L Reed wrote a review Dec 2
3 contributions1 helpful vote
Wonderful family trip! Eddie, Luna and Stephanie were THE BEST excellent butlers @ generations. Zam @ generations tour concierge. Alfredo at cocotal (BEST), Carlos @ Palms, Erbie member beach butler (BEST!) generations, Axel activities at generations.
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: Went for Thanksgiving-wasn’t crazy busy. Wasnt too impressed with food selection overall or...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eleanor M wrote a review Nov 2022
2 contributions
I love and highly recommend this resort!! They accommodate to visitors and are exceedingly nice!! The food is incredible, the beaches are gorgeous, the pools are well maintained, the activities are wonderful and engaging and interactive and honestly so much fun. My mom has been bringing me here for about 7 years, and going from a kid and being in the well managed kids club to finally being able to visit the adult part of the resort, I have loved every part of it. The workers cater to literally your every need and are super kind and accommodating. Especially Luna, Eddie, and Ana, they have always been so kind and some of my favorite employees over the years, always trying to make life easier and make sure we have a good time. There are fun chess boards and connect four games for the kids, always treats in the fridge and things to do during the day, beautiful weather and pool. If there was anything to complain about, like if I had too, there is a lot of seaweed on the beach at certain times of the year, not all the time, and you can still enjoy the ocean, but that does have an effect. However literally every other part of the resort is amazing, incredible experience, highly recommend!!
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rachel N wrote a review Nov 2022
Generations is always the best service and food! Our Private butlers Eddie and Luna met our every need. This was our 4th time to the property! The grounds are immaculate and everything is always clean clean clean! We have a hard time going anywhere else just for sake of matching that!
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dan H wrote a review Nov 2022
Mexico City, Mexico65 contributions37 helpful votes
We had the best vacation! Luna, Gerardo, and Ana where amazing and they did a perfect job so that we could fully enjoy our stay. All the staff where very friendly, and the place makes you feel in paradise. I will sure visit again, without doubt one of the best places to come with the family.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded 1 week ago
Dear danhino, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at Generations Riviera Maya by Karisma many times more in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ell-ee-M21 wrote a review Nov 2022
British Columbia, Canada1 contribution
My husband and I joined family for a week at Generations. This was our first time at an all-inclusive resort. We enjoyed our visit very much. Our suite was very spacious with a lovely view of the ocean and an open-to-the-sky shower which was fun. The staff were great, especially our room butlers, Cecilia, Israel, Gerardo, and Anita, and our beach butler, Erbie. They all provided excellent, responsive service with a smile. Thank you!
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded 1 week ago
Dear Ell-ee-M21 Thank you for your wonderful review of your experiences at Generations Riviera Maya by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Generations Riviera Maya by Karisma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$419 - $573 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera Maya
NUMBER OF ROOMS
162
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GENERATIONS RIVIERA MAYA RESORT - Updated 2022 Prices & Resort (All-Inclusive) Reviews (Mexico)

Frequently Asked Questions about Generations Riviera Maya Resort
Which popular attractions are close to Generations Riviera Maya Resort?
Nearby attractions include Aqua Nick (0.6 miles), Cirque du Soleil Joyà (2.6 miles), and Jardín Botánico Dr. Alfredo Barrera Marin (4.0 miles).
What are some of the property amenities at Generations Riviera Maya Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Generations Riviera Maya Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Generations Riviera Maya Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Generations Riviera Maya Resort?
Yes, parking is available to guests.
What are some restaurants close to Generations Riviera Maya Resort?
Conveniently located restaurants include Layla Restaurante, Tramonto, and Il Olivo.
Are there opportunities to exercise at Generations Riviera Maya Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Generations Riviera Maya Resort have airport transportation?
Yes, Generations Riviera Maya Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Generations Riviera Maya Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Generations Riviera Maya Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Generations Riviera Maya Resort?
The staff speaks multiple languages, including English, Spanish, and French.