Service was great. Our Concierge Zam was great and Butlers Diego and Ana was exceptional and very attentive. The food was great and a good selection of cuisine. It was a nice and clean facility and beach. I highly recommend this resort.
We took my parents for an 50th anniversary and stayed in a two bedroom suite with butler service. The ride from airport was great, the check in process was smooth, and staff was great. In particular, our butlers, Stephanie and Diego, were awesome. They set us up with a Bali bed at the beach everyday, helped arrange rides to other parts of the resort, arranged all our restaurant reservation, and threw in some humor for good measure. We would totally recommend the resort for a family with younger kids. If you are looking for a bit of adult time, you are probably better off at the Cassitas or Royale, but the whole resort is beautiful.
Hiring the best people and serving the most delicious food! Cecilia, Israel, Steph and Gerardo (our room butlers) absolutely spoiled us! The care and attention was outstanding! Erbie and Manuel were awesome beach butlers, keeping hydrated and supplied with towels and the perfect spot on the beach. Gabriela was a standout hostess at kick and cocotal. If you have the pleasure of having Julien be your bellboy or drive your cart, ask him to grace you with a song. Wow what a talent. Favourite dinners were Wine Kitchen and D’Italia Casitas. Simply outstanding. We will be back for sure!
We stayed for 10 days at the Generations and had Eddie, Luna, and Stephanie as our butlers. They made our trip a total dream! Their service was beyond what we could have ever asked for! We had Eddie the entire time and Luna for a portion and Stephanie for a few days when Luna went on vacation. They attended to us with whatever we needed. They were so kind and helpful! We ate at the Cocotal and Alfredo was our favorite waiter!! We came here in August and came Back just to visit him! Best server ever. He knew our orders as soon as we walked in the door! We stayed in the building 18 and would Not recommend as it has no Sun the entire day. Building 20 is the best. The food overall was good but the options for kids is very limited for Picky eaters. We would love to see some pool side food such as burgers and pizza and chicken for the kids being a family resort. With only 4 restaurants, and 2 of them being Indian or Japanese food, it wasn’t very kid friendly. They were also doing work on the building every day and the constant banging was kind of obnoxious and not very peaceful. Overall the entire staff was suburb and we will for sure be back! Thank you again Eddie, Luna, and Stephanie !! We miss you already! …
We r still here at the hotel ,First off this isn't the first karissima hotel we,ve stayed at , the rooms r nice , may need a little maintenence but not bad. From the minute we get here the service has been terrible! My kids ordered room service bc it's near impossible to get food around here and they were yelled at (they're 16 and 19 yrs) and then the food never did show up !! The concerierge messed up on our reservation at the wine restaurant and the Manger refused to let us eat , being an a la cart hotel for dinner there was no where else to eat so finally one of the servers came over and said he would seat us with our other family members t . I've never stayed at an all inclusive resort that was so hard to get food , we have to wait forever to get a drink at the swim up bar even tho there was NO one else there they just ignored us and stayed on the other side…
Wonderful family trip! Eddie, Luna and Stephanie were THE BEST excellent butlers @ generations. Zam @ generations tour concierge. Alfredo at cocotal (BEST), Carlos @ Palms, Erbie member beach butler (BEST!) generations, Axel activities at generations.
I love and highly recommend this resort!! They accommodate to visitors and are exceedingly nice!! The food is incredible, the beaches are gorgeous, the pools are well maintained, the activities are wonderful and engaging and interactive and honestly so much fun. My mom has been bringing me here for about 7 years, and going from a kid and being in the well managed kids club to finally being able to visit the adult part of the resort, I have loved every part of it. The workers cater to literally your every need and are super kind and accommodating. Especially Luna, Eddie, and Ana, they have always been so kind and some of my favorite employees over the years, always trying to make life easier and make sure we have a good time. There are fun chess boards and connect four games for the kids, always treats in the fridge and things to do during the day, beautiful weather and pool. If there was anything to complain about, like if I had too, there is a lot of seaweed on the beach at certain times of the year, not all the time, and you can still enjoy the ocean, but that does have an effect. However literally every other part of the resort is amazing, incredible experience, highly recommend!!…
Generations is always the best service and food! Our Private butlers Eddie and Luna met our every need. This was our 4th time to the property! The grounds are immaculate and everything is always clean clean clean! We have a hard time going anywhere else just for sake of matching that!
We had the best vacation! Luna, Gerardo, and Ana where amazing and they did a perfect job so that we could fully enjoy our stay. All the staff where very friendly, and the place makes you feel in paradise. I will sure visit again, without doubt one of the best places to come with the family.
My husband and I joined family for a week at Generations. This was our first time at an all-inclusive resort. We enjoyed our visit very much. Our suite was very spacious with a lovely view of the ocean and an open-to-the-sky shower which was fun. The staff were great, especially our room butlers, Cecilia, Israel, Gerardo, and Anita, and our beach butler, Erbie. They all provided excellent, responsive service with a smile. Thank you!