Generations Riviera Maya Resort
Carretera Cancún - Tulum Km. 45, 77710 Mexico
Lowest prices for your stay
$740
Free cancellation until 04/02/23
$740
Free cancellation until 04/02/23
$740
$528
Booking.com$740
Priceline$740
Travelocity$740
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (4,788)4,788
360
Panoramas (15) 
Room & Suite (817)
About
#50 of 678 hotels in Riviera Maya
Location
4.5
Cleanliness
4.8
Service
4.7
Value
4.5
GreenLeaders Gold level
Welcome to the quintessential family resort - the All Suite, All Oceanfront, All Gourmet Generations Riviera Maya. Here, you will discover everything from Gourmet Inclusive® à la carte cuisine to infinity pool balcony suites and attentive concierge service. Choose from a lavish selection of oversized 1, 2, and 3 bedroom suites, accommodating groups of all sizes. Generations Riviera Maya features 162 luxurious suites decorated in a forward-looking style and divided into different categories. All accommodations are provided with deluxe amenities including 24-hour, oversized balcony or terrace, a relaxing hot tub for two, 47" smart TV, and alarm clock. Additional room comforts include AC, marble bathrooms, private WC, double sinks, hair dryer, plush bathrobes, slippers, weight scale, either one king or two queen beds, safety deposit box, iron and ironing board, coffee maker, telephone, a vanity mirror, ample closet space, pillow menu and aromatherapy in your room.
Read more
Anything missing or inaccurate?Suggest an edit
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Private pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Rooftop terrace
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Butler service
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, French, Spanish
Location
Contact
Carretera Cancún - Tulum Km. 45, 77710 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $9/day
5709Reviews596Q+A100Room tips
Reviews
Traveler rating
- 4,704
- 608
- 214
- 97
- 87
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
+1
We just got back from Generations Riviera Maya, and couldn't wait to write this review. It was our 3rd trip to Mexico in an all inclusive resort, but this one was by far the best experience. We took full advantage of all the amenities. Including kids club, Bali beach beds, massage, spa,, shows, all the delicious dinner restaurants, authentic Mexican lunch buffets by the pool.. I could go on! Every meal was delicious unique and fresh. Each drink was cool and satisfying. The rooms were huge and clean. The staff were all very friendly and accommodating, from servers to cleaning staff. But the service that really stood out for us was the Butler Service. We had the 2 most intuitive butlers we could have asked for: Luiz & Stephanie. Anything we needed, or wanted to book, they made it happen, seemingly at any time of day or night. Dinner, spa, massage reservations.. Easy. Tips on what to do each day... Got it. Very pleasant to deal with over WhatsApp. Luiz & Stephanie helped us take this vacation to the next level. It allowed our family to offload the stress of reservations etc onto the pros that know the resort inside and out. I can't thank you enough. We loved this resort! …
Read more
Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
This trip brought us back to the El Dorado family of resorts after many years. This time we could not stay at the adults only Royale, so we opted for Generations. As it turns out, we got lucky! My impression is that this small property punches above its weight. Although there are only a few restaurants, they were all great. The food was consistently creative and well-prepared. But what sets Generations apart from other Karisma properties we have experienced is the service. We had an excellent team of butlers: Luiz and Gerardo. From the moment we arrived until the moment we left, these two were on the ball and ready to help with anything. As Exotic members, our service was further enhanced by our concierge Kevin. He assisted in clearing up an unfortunate room assignment (avoid the far side of building 18 if you are looking for peace and quiet). On the beach, we were served by Erbie our beach butler who catered drinks, towels and organised the Bali beds. These Bali beds are first-come-first-served for non-members, but we could reserve for the week. About the beach: don’t plan on doing a lot of ocean swimming. The surf is rough and the destruction of the breakwater system has created a seaweed problem. However, they work hard to keep the beach itself clean and graded with a tractor every morning. We were travelling with two adults, two kids (tweens) and a senior. The accommodation was a “two bedroom” suite, which is actually a standard room adjoining a king suite. The combination of living and dining space with kitchenette along with two full baths, and a half-bath made it easy to share the space. The basic room also had its own sofa bed with a dividing wall to create additional sleeping. Things felt a bit run-down, but I was told the hotel is actively refurbishing the rooms. Our suite was a swim-up on the second floor. (Note: The resort is confusing in how they’ve numbered the floors. To crack the code, start counting at “0” for ground level.) The swim-up concept is fun, because the pool runs along the end of everyone’s balcony. This means it is somewhat of a shared space. If a family is splashing around, chances are they might swim past your area, and you will definitely hear them. Our kids loved the swim up, but I was glad to be on the end of the floor in a corner room. They just feel a little more sheltered because their balconies are set back further than the rest. For activities, I would highly recommend checking out the Nickelodeon water park (right next door, they can take you over by golf cart) and Rancho Bonanza (reviewed separately). On the whole: a great family vacation, and we are seriously considering coming back again next year!…
Read more
Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded 4 weeks ago
Thank you for sharing your experiences. It will be a pleasure to extend your compliments to our staff, We are sure it will be a really nice way to encourage them to keep on being themselves. Hoping to welcome you once again at Generations Riviera Maya. Best regards, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a great time with family and friends! The beds are so comfortable. The nightly shows and entertainment really set it apart from other resorts! The staff (shoutout to Luiz and Stephanie) were very attentive and quickly worked to accommodate any requests, as well as help arrange dinner and other reservations. Daniela and others in the Kids Club are amazing, the kids really looked forward to going. We would definitely return.
Read more
Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded yesterday
Hola, Thank you for your recent review on TripAdvisor. We are pleased knowing that you enjoyed your stay with us and were so well looked after by the team here at Generations Riviera Maya. We hope that we will have the opportunity to welcome you back. Best regards, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a most magical and relaxing grtaway. All the staff were over the tip friendly, helpful and accomodating. Despite what the news is currently saying about safety, there wasnt a moment where my husband, daughter and I felt in any way unsafe. If only I could stay longer, I absolutley would🙂 Viva la Mexico❤️❤️❤️
Read more
Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded yesterday
Hola, First we want to thank you for your positive and kindly feedback. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be waiting for your next visit at Generations Riviera Maya. Sincerely, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came for spring break with our 2 kids ages 9 and 5. We've had the privilege of staying at several all inclusive properties in Mexico and here are my pros and cons for Generations. PROs: - Close to CUN airport - Clean property with a great pool - Beach day beds are beautiful and the grounds of the property are very well kept - Kids club open from 9-5 and it is very clean, neat, and the staff are very polite - They carry flavored liquors and have 1800 tequilla - Friday and Saturday night kids club open from 7:30-9 for "movie night" adults can enjoy a nice dinner without having to get a babysitter - You are allowed to use the all adult property amenities and restaurants, but they are strict on no kids allowed - The property is very large and has a nice path for waking and running along the beach. If you like things in one area this isn't the property for you. They also offer golf cart rides between the family resort and all adult resorts. - Great buffet for breakfast - Dinner meals are very good. - Fun daily activities for the kids CONs: - If you are a beach lover, this property isn't for you as they have a lot of debris on the beach and stuff floating in the water. - You'll need to work with your host as soon as you arrive to get reservations because it seemed as if we couldn't hardly get any reservations when we wanted into restaurants. - The Starbucks coffee shop is not included - There isn't anywhere to grab food for your kids and take it. Your options are to sit at a table at one of the restaurants or order room service, which can take anywhere between 30 minutes to 1 hour. - The app that the resort has works only part of the time. We ordered room service a few times through the app only to never get it. When we called inquiring about it they indicated the app was broken, yet it appeared to be working properly. - Limited lunch options …
Read more
Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Ana and Eddie were amazing butlers. Attention to every detail! The food was delicious. The resort was very well kept. The eco kids club is so fun for the younger children with new activities daily. Cheer!
Read more
Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded yesterday
Hola, Thank you very much for your recent visit and lovely comments on TripAdvisor. We will address your kindly comments with all our staff. Hopefully, we will have the pleasure of welcome you back very soon. Best regards, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diego and Luna were excellent butlers! The resort is immaculate. There is plenty for kids to do and plenty of food options. The available excursions are engaging and safe. We especially loved the day trip to Nickelodeon water park right next door. My in laws, husband, and two young children enjoyed the entire week we were there. It was stress free and memorable.
Read more
Date of stay: March 2023
Value
Location
Service
Room Tip: You can't beat the service! Become members to get the full experience.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded yesterday
Hola: Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. Remain at your service, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went for a week Sunday to Sunday. Pool was fantastic staff were great. Our butlers, Diego and Luna were fantastic as well as everyone else. So many names. Alan and Roberto in the chefs market restaurant, were fanastic. We had a great time, it's hard to go home.
Read more
Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded yesterday
Hola, We really appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination. We hope you give us the opportunity of hosting you in the near future at, Generations Riviera Maya, your Mexican Home! Thank you for choosing to stay with us. Remain at your service, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the second time we have brought out large family of 7 to stay at this resort! As always we loved every second! As our kids get older I love that there is something for everyone to do no mater the age! Ana and Eddie, I’m sending a large shout out to the 2 of them! They were our Butlers, I love how they became family that you can ask for help in any way, there to make your stay just so much more enjoyable and relaxing! Thank you for making our 2023 family vacation so memorable!💗💗
Read more
Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded yesterday
Hola, On behalf of Generations Riviera Maya team, thank you for choosing us for this special holidays. I am so happy to hear that your experience with our resort was in line with our reputation for upscale and quality service. We are looking forward to welcome you back pretty soon. Sincerely, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We went with our 2 sons (ages 4 and 5) and friends with their son (age 10) and we all had a great time! We are Ruby Members and loved our butler service from Luiz, Gerardo and Stephanie. They made our trip so easy by making our dinner reservations, ordering room service, driving us to the spa and dinners at Casitas and El Dorado Royal, scheduling nanny service and pretty much going out of their way every day to make our trip “Excellente!” We love traveling as a family to The Generations hotel because the kids to stay at the kids club and my husband and I an enjoy the spa (thanks to Rosa and Dayane for great massages!!) or go to dinner at the adult resorts next door (Casitas and El Dorado Royal). And the kids love the Kids Club. The nannies there are so nice! Daniella was especially nice to our family and babysat our kids for 3 nights. She planned fun games (like a Treasure Hunt) and treated them very well. We really enjoyed Fuentes restaurant- a live cooking theater - 5 course meal with wine pairings! So delicious! Loved our waiter, Memo, and the sommelier, Edgar, was amazing too! All in all the staff is outstanding! I wish I remembered all their names to thank! Oh and last thing - the Michael Jackson performance was amazing! Mexican night with pinanta and mariachi band was top notch! Tons of fun! …
Read more
Date of stay: March 2023
Value
Location
Service
Room Tip: Make reservations for dinners the day you arrive. Try to plan out your week early so it’s smooth...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Karisma Hotels, General Manager at Generations Riviera Maya Resort
Responded yesterday
Hola, Thank you for taking the time out of your day to write such a wonderful review from our property. Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon a year and every time we do everything possible to ensure that we surpass their expectations. It was pleasure to read your review. We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean. Remain at your service, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$429 - $655 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera Maya
NUMBER OF ROOMS
162
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingGENERATIONS RIVIERA MAYA RESORT - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)
Frequently Asked Questions about Generations Riviera Maya Resort
Which popular attractions are close to Generations Riviera Maya Resort?
Nearby attractions include Aqua Nick (0.6 miles), Cirque du Soleil Joyà (2.6 miles), and Jardín Botánico Dr. Alfredo Barrera Marin (4.0 miles).
What are some of the property amenities at Generations Riviera Maya Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Generations Riviera Maya Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Generations Riviera Maya Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Generations Riviera Maya Resort?
Yes, parking is available to guests.
What are some restaurants close to Generations Riviera Maya Resort?
Conveniently located restaurants include Layla Restaurant, Tramonto, and Il Olivo.
Are there opportunities to exercise at Generations Riviera Maya Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Generations Riviera Maya Resort have airport transportation?
Yes, Generations Riviera Maya Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Generations Riviera Maya Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Generations Riviera Maya Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Generations Riviera Maya Resort?
The staff speaks multiple languages, including English, Spanish, and French.