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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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4,347 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Casitas Royale, by Karisma
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Showing 4,156: English reviews
Reviewed December 26, 2015

I'm a frequent business traveler as well as a frequent vacation traveler I have been coming to this area of Mexico for 30+ years, the The El Dorado Casitas Royale is the only place I have come back to more than once, and plan to go back to again The people here are the most attentive and friendly I have...

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11Thank Tim H
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Tim H, Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance. Be confident that Daisy, Clementine, Mark, Leo will be delighted that you have acknowledged their hard work and that we are proud to have them as part of El Dorado Casitas Royale. We are truly sorry that...

Reviewed December 26, 2015

We stayed from Dec 1st to Dec 8th and we had a wonderful time. It was our 3rd visit to the resort but we hadn't been for a few years and this time we took our friends with us. The Room - I have always booked the upper floor rooms as I thought that these offered more privacy. I requested...

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3Thank Sjr76
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear Sjr76, I would like to thank you for your beautiful comment. We are very glad that your experience with us was such a great time. We are very happy to know that you really enjoy our gourmet inclusive Be confident that Cesar and Paola will be delighted that you have acknowledged their hard work and that we are...

Toronto, Canada
Reviewed December 25, 2015 via mobile

We actually went to this resort in August of 2012 but I haven't gotten around to writing this till now. We had a lovely swim up Casita which couldn't be beat. The decor is a little old fashioned and we had an old TV but great bathroom, bed, indoor jetted tub and outdoor shower in addition to the private swim...

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2Thank Dr D
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance, gastronomic offer and overall services. we are so happy to hear that you really enjoyed our Gourmet Inclusive experience. I hope to have the opportunity of welcoming you back son Sincerely, Joslin Fuentes Hotel Manager El Dorado Casitas

Houston, Texas
Reviewed December 24, 2015

We had a wonderful time in the Cassitas and did not want to leave. the staff were very helpful and courteous and the foood was great with plenty of choices. You definitely want to spend time on the beach on the beds and in the Hammocks. we fell asleep several times.

Review collected in partnership with this hotel
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2Thank twolbj
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear twolbj, I would like to thank you for your beautiful comment. Our staff is always willing to give the best experiences and to make you feel like home. We will wait for the next opportunity to serve you. On behalf of all our staff: It was a pleasure! Sincerely, Joslin Fuentes Hotel Manager El Dorado Casitas

Manchester, United Kingdom
Reviewed December 22, 2015

Picking Mexico to mark our special occasion was not a difficult decision and this resort also met our expectations. Here is a quick summary of the main areas:- Service: On arrival we were offered a glass of champagne and quickly discovered that our room had been upgraded which was pleasantly surprising. Although most of the rooms are fairly dark, our...

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2Thank rcta2014
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear rcta2014 Thank you for choosing El Dorado Casitas for your vacations, we are so happy to hear that you really enjoyed our Gourmet Inclusive experience. Our staff is always willing to give the best experiences and to make you feel like home. We hope to have the fortune to keep choosing us to celebrate holidays and adding recollections...

Whitchurch-Stouffville, Canada
Reviewed December 21, 2015

Spent the week of Dec. 11 - 18/15 at this resort. My reviews are short and to the point. A thank you to Daysi, Mark, Alexandra,, Gilberto and Jorge for a job well done. The resort is large, too large for me. The golf carts on the pathways are dangerous if you are walking...slow down please!! The staff are wonderful,...

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Thank gary0uel
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear garyouel, I wanted to personally thank you for taking the time to write a review about your stay with us I want you to know that we take all reviews and constructive criticisms very seriously as it helps us to get better. Be Certain that Daisy, Mark,Alejandra, Gilberto, Jorge, would be very pleased to now that you have...

Los Angeles, California
Reviewed December 21, 2015 via mobile

Ok, read so many positive reviews and was excited to go, BUT ...... 1-all restaurants close at 10pm! Seriously? 2-no BB caps or hats allowed at b'fast or lunch-on the beach?! This is not the 4 Seasons amigos! 3-no tank tops allowed! Seriously?! 4-advertised as a gourmet inclusive resort-Hardly! Food is atrocious, frozen and/or not fresh! Room service is appalling-45...

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10Thank acla1026
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Dear acla1026 First of all I would like to thank you for your recent stay at El Dorado Casitas Royale by Karisma and sharing your experiences at TripAdvisor. We want to thank you also for the positive comments about the nice staff; however after reading through your review, we are sorry that we did not live up to the expectations...

Bradford
Reviewed December 21, 2015

This was our first visit to Mexico but we went with my step-daughter and son-in-law who have been four times; three of them to this resort. We arrived to find that our request regarding accommodation had apparently not been passed on by Thomson. The step-daughter queried this and then declined our accommodation due to it's location. this was sorted out...

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4Thank DonnyBradford
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear DonnyBradford, I would like to thank you for your beautiful comment. We are very glad that your experience with us was such a great time. We are very happy to know that your massage was the one of the best that you had before. We will wait for the next opportunity to serve you. On behalf of all...

Leicester, United Kingdom
Reviewed December 19, 2015 via mobile

Having decided to book a Christmas break after a stressful and difficult year we chose Casitas Royale expecting 5 star service and location. The location doesn't disappoint - we overlook a Casitas pool area, an idyllic pool setting fronting the beach and sea. The large complex with several restaurants, bars and pools has much to offer a variety of tastes....

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7Thank cfh44
KarismaHotelsResorts, General Manager at El Dorado Casitas Royale, by Karisma, responded to this review

Dear cfh44 Thank you for sharing you comments with us on Trip Advisor about your recent stay with us at El Dorado Casitas Royale. We never like to hear that one of our valued guests not enjoyed their visit and we have welcomed your feedback. We cannot apologize enough for the service received. Please reach out to our Chief D’...

Wirral
Reviewed December 18, 2015

So this was our force time to the El Dorado previous 3 times we have stayed on the royal side of the resort as it was our honeymoon we decided to go for the casitas. Greeted at the front of resort and was quickly whisked off in a golf buggy to the casitas check in. Check in was quick and...

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3Thank boothy16
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola¡ Dear boothy16, On behalf of El Dorado Casitas team, we would like to thank you for choosing Karisma hotels for your vacations. We really appreciate your loyalty and also the time you took to write your positive review. I could not be happier to reading your review and I am so grateful for you having taken the time to...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Laundry Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $493 - $1,915 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#16 Luxury Hotel in Riviera Maya
#16 Spa Hotel in Riviera Maya
#24 On the Beach Hotel in Riviera Maya
#25 Green Hotel in Riviera Maya
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ruby section 32 was top notch”
25kristint, 2 days ago | Read review
“All the Casitas are amazing!”
davidrL514BF, 3 days ago | Read review
“We were in the casitas with the private pool and it was perfect for anyone looking for some quiet private time. The whole resort is so well laid out that you never feel as if you're on top of each other. ”
X9570NQmicheller, 5 days ago | Read review
“Upper floor Casitas have decent ocean views if the trees don't block it. Swim-up Casitas have easier pool access.”
rgraben, 6 days ago | Read review
“Request a higher number swim up Casitas”
jerseygirls, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question