We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

El Dorado Casitas Royale, by Karisma

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
El Dorado Casitas Royale, by Karisma
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,657 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for El Dorado Casitas Royale, by Karisma
See the most recent reviews
Showing 3,498: English reviews
Leeds, United Kingdom
Reviewed 1 week ago NEW

This was a truly amazing hotel. We stayed in the Casitas part of the hotel which was even more fabulous. We loved the variety of restaurants and the daily activities. We were never short of something to do. The place was simply the best we have ever experienced and would not normally return to somewhere again as "the world is...

 Report
Helpful?
1Thank RebeccaT11
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear RebeccaT11 Thank you for your review, detailing your experiences from your stay with us. All your comments about the food,be sure we really take to consider for being improving our services. Hopefully, we will have the pleasure of welcome you back very soon. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas

Yorktown Heights, New York
Reviewed 1 week ago NEWvia mobile

Took his class today while staying at this amazing place and was totally impressed with his knowledge and attention to proper Form etc , as this is a intense workout and he took the time and attention to all of there; whether beginner or advanced . Thank you Aldo! Great class and great fitness center!

 Report
Helpful?
Thank Lizdibartolo
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Lizdibartolo We do our utmost to ensure we go above and beyond for each and everyone one of our guests. I have passed your feedback to our staff. I am so glad that you enjoyedthe great class with Aldo and our fitness center. We hope that we will have the opportunity to welcome you back. Sincerely, Mariana Montes...

Ontario
Reviewed 1 week ago

My husband and I have traveled to Mexico 5 times to all inclusive resorts over the past 8 years. El Dorado Casitas was the best in terms of service, attentiveness, and attention to detail. We had a casita in section 27 that faced the ocean and we loved the view, accessibility to the swim-up pool bar and the bali beds...

 Report
Helpful?
Thank OntarioBeachgirl100
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear OntarioBeachgirl100 Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests that return year upon a year and every time we do everything possible to ensure that we surpass their expectations. We will wait for you next year! Sincerely, Mariana Montes Hotel Manager El Dorado Casitas

Portland, Oregon
Reviewed 1 week ago via mobile

So worth it. We absolutely loved our time here for a wedding but have to make a plug for fuentes restaurant. Our waitor was Nathan and he deserves a huge shout out. We had such an amazing time and the food was stellar. Do yourself a favor and go, you will not regret

 Report
Helpful?
Thank nutmeg11688
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear nutmeg11688 It has been a great pleasure to receive your warm review regarding your most recent vacation at our premises. We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas

Detroit, Michigan
Reviewed 1 week ago

luxurious room for a Caribbean resort. loved the patio and the outdoor shower. would prefer that dinner reservations be first come first serve. many restaurants were totally booked for the evening but tables were empty, sometimes more empty tables than occupied tables. This made for many unhappy guests looking for a place to dine. Many larger parties are turned away...

 Report
Helpful?
2Thank tennisgirl655
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear tennisgirl655 Thank you very much for taking time to write your experience. Be confident that will be delighted that Jorge and Mai you have acknowledged their hard work and that we are proud to have them as part of El Dorado Casitas Royale. We really appreciate your feedback and we will be more than glad to welcome you...

Bolton, United Kingdom
Reviewed 1 week ago

Cannot begin to say how wonderful this place is!I have travelled extensively & stayed in some wonderful hotels but Karisma have nailed it here at El Dorado Royale Casitas- rooms - staff - facilities - bars - dining - personnal concierge it just goes on & on - its fabulous - would defy anyone who appreciates P&Q with quality not...

 Report
Helpful?
Thank jeanlbriely
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear jeanlbriely Thank you for taking the time out of your day to write such a wonderful review from our property It was pleasure to read your review We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas

Reviewed 1 week ago

My Husband and I spent our honeymoon at El Dorado Casitas and it was perfect. Our service was impeccable at our Casitas pool / bar (May and Jorge). The room was even better in person then the photos on their website. Will def. go back. The resort itself is beautiful, has amazing landscaping, and a ton of people pools and...

 Report
Helpful?
1Thank Rebecca H
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Rebecca H Thank very much for such a nice review, Be Certain that May and Jorge, would be very pleased to now that you have acknowledged their hard work and we are proud to have them in our casitas team. We will be more than glad to have you back in our paradise, Sincerely, Mariana Montes Hotel Manager...

Old Bridge, New Jersey
Reviewed 1 week ago via mobile

In response to my answer, absolutely yes. I will let you make this determination yourself as you read about El Dorado Casitas. My newly wed husband and I were able to book an individual casita in the section 27--. It felt like our own little oasis. The rooms are stocked with drinks and snacks daily, the outdoor shower complements the...

 Report
Helpful?
4Thank KatrinaMarquez7
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear KatrinaMarquez7 It has been a pleasure to read your recent review. Truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort, I am so happy to hear that your experience was in line with our reputation for upscale and quality service. As you said, Dennis, HUmberto, Jorge and...

Abingdon, England, United Kingdom
Reviewed 1 week ago via mobile

I upgraded to the Casitas from the Royale on the second day of my holiday, and I'm pleased to say the Casitas is far superior to the Royale. I stayed in Casitas 27, and the room was great, with an outdoor shower and jacuzzi bath, with a terrace overlooking the pool. The standard of the room was generally good although...

 Report
Helpful?
2Thank VickiL01
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear VickiL01 I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. Be Certain that Jorge and May, would be very pleased to now that you have acknowledged their hard work and we are proud to have them in our casitas team. We will...

NJ
Reviewed 1 week ago via mobile

Our group of 12 stayed at the El Dorado Royale for 7 days in November 2016. From beginning to end it was phenomenal! Upon arrival at this beautiful and luxurious resort, we were swept away with our luggage on a golf cart to our personal check-in at the casitas. This area has the scent of heaven emanating from within, which...

 Report
Helpful?
17Thank ginzy14
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear ginzy14 Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our facilities, services and most of all our staff, the professionalism and kindness you have received. Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon a year...

Questions? Get answers from hotel staff and past guests. Ask a question

4,263 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (3947)
Viewed
View from Room (184)
Viewed
Room/Suite (765)
Viewed
Hotel & Grounds (567)
Viewed
Pool/Beach Area (661)
Viewed
Dining (340)
Viewed
Family/Play Areas (9)
Viewed
Bathroom (100)
Viewed
Business Center/Function Rooms (15)
Viewed
0:53
Videos (2)
Viewed
Other (1304)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (284)
Viewed
Dining (62)
Viewed
Pool at El Dorado Royale (20)
Viewed
Main Pool at El Dorado Royale (16)
Viewed
Casitas Pool (12)
Viewed
Casita (79)
Viewed
Beachfront Pool at El Dorado Royale (15)
Viewed
Beach (9)
Viewed
Amenities (55)
Viewed
The Hotel (16)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Room/Suite (17)
Viewed
Hotel & Grounds (5)
Viewed
Dining (7)
Viewed
Pool/Beach Area (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Riviera Maya hotels
9.6 mi away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#3 of 213 in Playa del Carmen
1,769 reviews
0.0 mi away
El Dorado Royale, a Spa Resort by Karisma
5.7 mi away
El Dorado Maroma, a Beachfront Resort, by Karisma
Show Prices
Show Prices
Show Prices
0.3 mi away
Generations Riviera Maya by Karisma
3.4 mi away
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun
#1 of 26 in Puerto Morelos
643 reviews
4.0 mi away
Belmond Maroma Resort & Spa
Belmond Maroma Resort & Spa
#1 of 5 in Playa Maroma
1,083 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $517 - $1,119 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Orbitz, Cheap Tickets, Travelocity, Priceline and Jetsetter so you can book your El Dorado Casitas Royale, by Karisma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#15 Spa Hotel in Riviera Maya
#17 Luxury Hotel in Riviera Maya
#23 On the Beach Hotel in Riviera Maya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travelers.
459 questions
Ask a question
Leeds, United Kingdom
1 month ago

See all questions (459)

Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our Room was fantastic. Everything worked, everything was restocked and cleaned in a timely manner, internet worked very well for what we needed (music, web browsing, etc.), and the room had everything we expected and more! Even had an outdoor shower if you didnt want to shower inside!”
 of 5 bubbles DevinM978, 6 days ago | Read review
“Casitas are the best! Private pools and private bar and you can book all restaurants as well as other little perks. ”
 of 5 bubbles RebeccaT11, 1 week ago | Read review
“Casitas well worth the extra cost.”
 of 5 bubbles OntarioBeachgirl100, 1 week ago | Read review
“choose a casita! You get a pool shared with a much smaller group and bar! plus the rooms are fabulous.”
 of 5 bubbles rebeccahS806QI, 1 week ago | Read review
“32 Casitas is at the very end of the resort and all the rooms are infinities or swim ups to the bar.”
 of 5 bubbles Cinful65, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay