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El Dorado Casitas Royale by Karisma

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Carr. Cancun - Tulum KM 45, 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
23 people are viewing this hotel
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (8022)
360
Panoramas (11)
Room & Suite (1728)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Casitas Royale by Karisma
Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 580 hotels in Riviera Maya
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
El dorado Casitas Royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries.
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Full view
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Horseback riding
Car hire
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
8,257Reviews965Q+A100Room tips
Traveler rating
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Popular mentions
Laura-vacationsrock wrote a review Apr 18
1 contribution
My husband and I throughly enjoyed a much needed vacation. The Butler service from Yalma and Gaby made it even more special. After dinner we had a Candlelight bubble bath and chilled wine waiting for us. Very romantic.
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Review collected in partnership with this hotel
Date of stay: April 2021
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded yesterday
Dear Laura-vacationsrock, Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. It was a pleasure to host your holiday and we look forward to your next visit. Best Regards, Your Hotel Management Team
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Desiree Sanchrz wrote a review Apr 17
Philadelphia, Pennsylvania1 contribution
We had an excellent stay. Our Butler Alexis Luna was amazing. His attention to detail and professionalism was like none I’ve seen before. The bar staff Giovanny and Jonathan were also great they made great drinks.
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Date of stay: April 2021Trip type: Traveled with friends
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 3 days ago
Dear dez042612, Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. It was a pleasure to host your holiday and we look forward to your next visit. Best Regards, Your Hotel Management Team
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Cassie Billman wrote a review Apr 16
Cut Bank, Montana7 contributions
+1
We had the pleasure of spending our 14th anniversary here the last week of March. Everything was absolutely wonderful! The property is gorgeous with swaying palm trees and the ocean waves crashing. There are numerous pools with there own swim up bars. We tried to check each one of them out. I'm not sure if we got to them all, but we sure had fun at the ones we did stop at :) The food was fantastic! My favorite meal was steak dinner at Rincon with some of the best corn on the cob I've ever tasted :) The Fuentes Culinary Theater was very entertaining and the food incredible. After dinner that night we made our way to Bar Guacamayas where there was an AMAZING band playing. They played everything from 80s rock, to Linkin Park to Bob Marley to Prince and finishing with System of a Down. Everyone was dancing and singing along and having a blast! For our Anniversary, we had dinner on the beach. It was a little breezy but not bad. Jared was our server. He was very nice and didn't mind when I kept asking him to take our pictures :) Drinks were plentiful and delicious. We were staying in building 32 and every morning after breakfast we'd lay out by our pool. Within minutes our favorite bartender Isac was there asking if we needed anything. Shots, drinks, more shots... He took very good care of us :) When we'd venture to the beach Raul was right there ready to bring us our beverages. We spent some time at the Seashore Bar and Jonathan was great, making us whatever we wanted and trying out new kinds of shots. Our Butlers Yalma, Rafa and Enrique took care of anything we needed from dinner reservations to getting more ice in our room. Yalma would greet us every morning by the pool to see what she could do for us and she always made me smile :) We had to get our COVID tests in order to get back into the U.S. and the butlers made it very easy to schedule and get us to the right building. It was my first test so I was nervous and it felt so weird but it was worth it to get to have such an incredible vacation. I would definitely recommend Casitas to anyone. We had such a wonderful stay. I can't wait to go back!
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Date of stay: March 2021
Rooms
Cleanliness
Service
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 4 days ago
Dear sassiecass18. Sending you our warmest greetings from el Dorado Casitas Royale. Allow me to let you know that it is of great pride to see all your satisfaction reflected in this wonderful review, which is very important to us. We are also very happy to know that you are as satisfied with the quality of the staff as with the well-known service that only we provides. Best Regards, Your Hotel Management Team
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reggiereese71 wrote a review Apr 16
Saint Louis, Missouri1 contribution
I went to El Dorado Casitas Royals for my 50th birthday and it’s been the best birthday experience of my life. Loved every minute of it. Staff was exceptionally attentive and absolutely the best. Can’t single anyone out bcuz they are all excellent.
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Review collected in partnership with this hotel
Date of stay: April 2021
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 4 days ago
Dear reggiereese71, Thank you for your feedback, sharing your experiences of your stay. We are very happy to know that we provided . we arevery flattered by your kind words and also very proud of each employee. It was a pleasure to host you holiday and we look forward to your next visit. Kind regards, Your Hotel Management Team
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cham1114 wrote a review Apr 15
1 contribution
We had an excellent time on our trip to Casitas. We enjoyed the proximity of our room to the pool and beach most. We loved waking up and stepping right outside for a nice walk down to breakfast. The rooms are very comfortable and a nice reprieve from the sun. Our concierge, Emiliano, was helpful with all of our needs and arranged excursions with us. The food was not a highlight for us, as we found many items under seasoned and sometimes mis-cooked. However, I would still consider it to be above-average. Our other minor complaint was that we were approached daily by Spa staff selling different deals. It was a little off-putting after saying no a few times. I wouldn't let those inconveniences deter you from enjoying yourself there. When you go, say "hi" to Pedro at the Martini bar. His drinks were far superior to any others we had all week.
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Review collected in partnership with this hotel
Date of stay: March 2021
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 4 days ago
Dear cham1114, Thank you very much for taking the time to share your experience with us and for choosing our Resort as host of your anniversary celebration getaway. It is very pleasant to know how much we exceed your expectations with the service. We look forward to welcome you very soon . Best Regards, Your Hotel Management Team
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Previous
PRICE RANGE
$293 - $655 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado casitas royale, by karisma hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera Maya
NUMBER OF ROOMS
171
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Frequently Asked Questions about El Dorado Casitas Royale by Karisma
Which popular attractions are close to El Dorado Casitas Royale by Karisma?
Nearby attractions include Cirque du Soleil Joyà (2.3 miles), Jardín Botánico Dr. Alfredo Barrera Marin (4.3 miles), and La Ruta de los Cenotes (4.4 miles).
What are some of the property amenities at El Dorado Casitas Royale by Karisma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Casitas Royale by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Casitas Royale by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Casitas Royale by Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Casitas Royale by Karisma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at El Dorado Casitas Royale by Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at El Dorado Casitas Royale by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Casitas Royale by Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Dorado Casitas Royale by Karisma?
The staff speaks multiple languages, including English and Spanish.
Does El Dorado Casitas Royale by Karisma have any great views?
Yes, guests often enjoy the ocean view available here.