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El Dorado Casitas Royale by Karisma

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Carr. Cancun - Tulum Km 45, 77710 Mexico
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$463
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Free cancellation until 08/13/22
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Traveler (9445)
360
Panoramas (11)
Room & Suite (1557)
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Casitas Royale by Karisma
Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#50 of 660 hotels in Riviera Maya
Location
4.7
Cleanliness
4.8
Service
4.7
Value
4.5
2022 Travelers' Choice Best of the Best
GreenLeaders Gold level

Mexico´s premier adults-only, where couples, wedding parties and honeymooners

savor a Gourmet Inclusive experience, a vacation that fosters togetherness.

Luxuriously romantic, stretching along a secluded beach, the resort provides

indulgences from gourmet cuisine, to swim-up suites, to a lavish spa and concierge

service. Located in the heart of the Riviera Maya, facing the beautiful Mexican

Caribbean. 25 minutes south of Cancun International Airport, 15 minutes north of

Playa del Carmen, just 10 minutes away from "Mayakoba championship" golf course,

25 minutes away from the "Playacar Golf Club" and numerous wonderful sinkhole,

5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun.

Slip away into a tropical oasis perfect for couples, wedding parties, and honeymooners, providing the ultimate escape in romantic luxury. Indulge in the intimacy of a Casita Suite with private pools and Aguas del Amor™ - an exclusive outdoor shower right within your suite.

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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Horseback riding
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Spanish
9250Reviews1019Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
L3861ESlaurad wrote a review Yesterday
2 contributions1 helpful vote
Our company held a team building event here last week and as the coordinator of the group I have to say that the team at El Dorado is extremely attentive and did an amazing job. The pre arrival arrangements were detailed and everyone was so helpful. Once we were on site there were a few last minute changes i wanted to make and everyone was quick to act and extremely helpful. A few of our team members are still raving about the service of butlers Alexis, Alfredo, Gerardo, Raffa and so many more. Overall it was a very nice experience for our team and we would definitely consider coming back for another event.
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Date of stay: August 2022
Value
Location
Service
Trip type: Traveled on business
Room Tip: For me swim ups are a big plus. I like to have close access to my bathroom and patio
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lana Fillman wrote a review Yesterday
Houston, Texas2 contributions
We came to el dorado for 4 nights in late July with some friends. They stayed at royal and we stayed at the casitas and it was absolutely perfect!!! We were able to relax and still meet up with them for tequila tastings and for dinner. We had a butler which was Next level amazing for us, Hugo was so nice and made sure the whole time that we were completely taken care of. He aired up our floats and made sure we had limes and mixers in our room every day. We ate at several of the restaurants and they are, a lot better than we expected. Room service is fabulous 10/10 would recommend going and having the full experience Oh and we went horseback riding at bonanza ranch which is on site and got to swim in a cenote while monkeys played in the trees above us!!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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KC_Traveler--66062 wrote a review Aug 7
Overland Park, Kansas36 contributions27 helpful votes
Summary: My wife and I went stayed for a week at this resort and we had a relaxing trip. We stayed in the 2500 block of suites in the Casitas part of the resort. Overall, the resort was well groomed, the food was good, and the staff were excellent. If you are looking for a more secluded experience the casitas section of this resort is a good spot. Below are some of our observations: Pros: -The staff! They are friendly, helpful, and knowledgeable. Julio was our bartender at our 2500 block pool and he made our trip! -Each block of casitas has its own pool and bar so, it does not feel crowed. Plus, if you want a more festive feel, walk down to the big pool. _Each casitas block has its own concierge which is very helpful. -The food was really good. Our favorite spot was La Isla (Mexican) followed by Kampai (Asian), and Habb (Indian). -The resort is beautiful, it is extremely well groomed. -The casitas have their own dedicated beach beds which are awesome. -The room had a private outdoor shower which was unique. Cons: -The 2500 block was a bit outdated and worn. -This resort is huge! Its actually three resorts in one. Generations section (families), Casitas (adult), and Royale (Adult). As a casitas guest you can visit any of the sections for food and fun, but if you aren't very mobile you will have to catch a golf cart. If you are a walker, dodging golf carts will get annoying. -Room service had a fairly limited menu and if you used the resort app to order, it would take about 45 minutes even for something as simple as coffee. -The app. I think it still has some bugs to be worked out, but once they iron out the wrinkles, it will be very useful. Other things: -This resort is secluded. You cannot walk into town such as resorts in Cancun or Playa Del Carmen. -Its about 20 minutes from the airport. -Bring insect repellent; 7-8pm is known as the "mosquito hour." -Plan out your dinners with you concierge early to ensure you can dine at your favorite spots. Some restaurants are not open every night for dinner. -You will get the pitch, multiple times, for a "Special Promotion." If you don't want to waste hours of your time getting a high pressure sale, politely and firmly say that you are not interested.
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Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip: Stay in the casitas part of this resort. I would go with a higher number block than 2500 block....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 2 days ago
Dear KC_Traveler-66062, Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and we are happy you had a unforgettable vacation at the Again, thank you for choosing El Dorado Casitas Riviera Maya for this vacation and we hope to share many more in the future, we look forward to host you again. Kind regards, Your Hotel Management Team
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Kimberly E wrote a review Aug 6
Veedersburg, Indiana5 contributions
I would give this 100 stars! We had the best service from our butlers Ivan and Oscar. We stayed in tom 5208. Hands down best resort in Mexico. Both of them went above and beyond! They made my daughters graduation present the best. We will be back.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 2 days ago
Dear kimberlyeP7791OF, Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. It was a pleasure to host your holiday and we look forward to your next visit. Best Regards, Your Hotel Management Team
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John M wrote a review Aug 5
Minneapolis, United States2 contributions
We booked El Dorado a year in advance, with advice from an RCI guide. Little did we know how much we were going to enjoy our stay. Upon arrival we were upgraded to an individual casitas, had reservations for dinner already made for 3 nights and luggage delivered to our place. The grounds were immaculate, the service impeccable and the food luxurious. We will return I am sure.
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Review collected in partnership with RCI
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 2 days ago
Dear John M , Thank you for sharing your experiences; it was pleasure to read your review. We look forward to your next visit and we wait for you with open arms to welcome you back at our Hotel. Kind regards, Your Hotel Management Team
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wandabaker1 wrote a review Aug 4
Houston, Texas11 contributions17 helpful votes
We have been going to this resort as members for over 10 years and we love it every time. The resort is small, surrounded by nature, but most importantly the staff is second to none. The food and drinks are great. All your needs are met and they go above and beyond for their guest. Some of the most exceptional people we met in our recent trip was Antonio Garcia, general manager, he knows what real customer service is. Fernanda, one of the many amazing yoga instructors was one of the best yoga instructors I've met, but then again, they were all great (we had a different one every day), Alfredo, the chef at Santa Fe, not only is a great chef, he came to our table to talk to us and make sure we liked the food. Every single waiter and waitress in the resort is wonderful. Last but not least, Norma, waitress at pool 31 during lunch and at La Isla during breakfast is so caring, professional, and great, we go there for lunch just to see her. We always feel like we are at home. Bravo El Dorado, we can't wait to go back.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 2 days ago
Dear wandabaker1 Thank you very much for taking the time to share your experience with us and for choosing our Resort as host of your getaway. It is very pleasant to know how much we exceed your expectations with the service and attention provided by each and every one of our staff, who made you feel that you were being properly looked after. We look forward to welcome you very soon. Best Regards, Your Hotel Management Team
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Pamela M wrote a review Aug 4
1 contribution
The Eldorado Casitas Royale is the most wonderful resort that we travel to for relaxation, restoration and renewal. The staff is absolutely amazing and we have been so blessed to have Hugo as our butler on the last two trips. Hugo is attentive, resourceful and always thinks about making our trip more fabulous than we even imagined. Thank you Hugo for always going the extra mile for us! You ROCK Hugo!
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 5 days ago
Dear drpamelamccauley, Thank you for your feedback! It makes us very happy to hear that you and your wife got to relax and truly enjoy your time off at our hotel. We are lucky to be located in one of the best spots in the hotel zone, surrounded by great restaurants as well as some of the best beaches. It would be a great pleasure to see you back on property soon. Please let us know if you have any further comments. Best Regards, Your Hotel Management Team
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CPI wrote a review Aug 3
1 contribution
Very happy having returned after 3yrs visiting for 5 th time & didn’t disappoint. The resort looked better than ever obvious a lot of work been done in quite times. Our butler Hugo was fantastic & left no stone unturned. All restaurants bars & service were excellent as usual. A special mention to Miss Vicki in 32 for lovely lunches & Esther & Roberto in The Palms who made breakfast & lunch very pleasant each time there. Our consierge Marie Luis was super & helped to make our stay perfect sorting any requests so smoothly. See you all next year.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 5 days ago
Dear 32116, Thank you very much for sharing your comments with the entire TripAdvisor community. We are verry Happy to know that you had an unforgettable stay and that you enjoyed the service provided. We hope to have the honor of receiving you again, do not hesitate to contact us before your arrival. Best Regards, Your Hotel Management Team
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Anthony P wrote a review Aug 2
1 contribution
We booked our honeymoon a year and a half in advance. Upon checking in, on our honeymoon, the concierge was rude and told us that we wouldn't be able to get into our honeymoon sweet until 3 days and for that, he was going to give us a $500 credit. I asked him why he gave our room away he replied, "We have our reasons" and said you are only eligible for $400 credit. My wife and I were pissed. It seems that we weren't the only ones. Every other couple we spoke to, the resort did the same thing to them. We had to fight for everything. Management was rude and obnoxious. Even though the staff was very nice, the management ruined our entire trip. This is not a five-star resort.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip: If you book early they will give your room away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 5 days ago
Dear anthonypH752MS, On behalf of the staff and management at El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma we would like to thank you for sharing your review detailing your current experiences with us. As you are at the hotel, we would like to urge you to contact our chief concierge and guest service at the lobby of the El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma as unfortunately we can not identify you or your reservation from the information shared on this website We are truly very sorry to hear of your experiences and challenges encountered to date however we would like the opportunities to change your perceptions and ensure we go above and beyond for you during the remainder of your stay, surpassing all expectations. Best Regards, Your Hotel Management Team
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Jilltheriaultwallace wrote a review Aug 2
23 contributions3 helpful votes
+1
We arrived in the middle of July and we booked a casita swim up. Upon arrival we immediately checked in and because we arrived at 9:00 a.m. our room is not ready but we did have a change of clothes for our bathing suits. We went to breakfast got our suits on and then proceeded to section 32 where our room is going to be located and went to the pool. Our room was ready early but 1:00 p.m. instead of 3:00 p.m. and that was fabulous the room is clean no issues. We had two butlers Alexis and Melissa and they both took fabulous care of us while we were there for a week. Since we have been to this resort before our past butlers Adriana, Karen, and Gabby all have checked in on us to make sure that we didn't need anything and that we were happy with our stay. Also Frank I think he is now in section 29 of the Casitas has always been around we've checked in the past and once again even Frank checked in on us to make sure that we didn't need anything and it was wonderful seeing him at the members dinner that evening.This is why we love returning to this resort because it's like family. It was also wonderful to see Mauricio again as well. When he saw us he made sure to ask how my mother was since your members my mother from past visits. This means a lot to our family. Our entire Stay we had no issues. We had reservations for the restaurants they were all honored no issues there as well all the waiters that we had were top notch. Our stay always begins when we arrive and we are greeted by the Bell boys as soon as we arrive. They start on trip off on a good note they all should be recognized since they are the face that we see first when we arrive. The entire staff at the front makes our trip start off on a good note so thank you. Are bartender for our week Luis was excellent lucky for us his day off we actually spent the day fishing. A big shout out to lomas as well for hooking us up again for our deep sea fishing trip. We have already booked our trip to return in 2023. This is one of our favorite resorts because of the staff most of all.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 5 days ago
Dear Jiliheriautlwallace, Thank you very much for taking the time to share your experience with us and for choosing our Resort as host of your getaway. It is very pleasant to know how much we exceed your expectations with the service and attention provided by each and every one of our staff, who made you feel that you were being properly looked after. We look forward to welcome you very soon. Best Regards, Your Hotel Management Team
Read more
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PRICE RANGE
$472 - $634 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado casitas royale, by karisma hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera Maya
NUMBER OF ROOMS
171
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Frequently Asked Questions about El Dorado Casitas Royale by Karisma
Which popular attractions are close to El Dorado Casitas Royale by Karisma?
Nearby attractions include Aqua Nick (0.8 miles), Cirque du Soleil Joyà (2.2 miles), and Jardín Botánico Dr. Alfredo Barrera Marin (4.4 miles).
What are some of the property amenities at El Dorado Casitas Royale by Karisma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Casitas Royale by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Casitas Royale by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Casitas Royale by Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Casitas Royale by Karisma?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at El Dorado Casitas Royale by Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Casitas Royale by Karisma have airport transportation?
Yes, El Dorado Casitas Royale by Karisma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Casitas Royale by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at El Dorado Casitas Royale by Karisma?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does El Dorado Casitas Royale by Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.