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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,359 Reviews from our TripAdvisor Community

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Showing 3,232: English reviews
ponteland
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Have just returned from our third visit to this wonderful hotel. The setting is brilliant; peaceful pools ,spacious rooms and superb staff. A special thanks to concierge staff Alex, Denny and Kari who were always there to help. Thanks to all staff for making our stay so enjoyable, service and friendliness is first rate. Can't wait to return.

Helpful?
Thank hilda s
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This place is amazing!!! The best food we've ever had at an all inclusive resort. They have so many restaurant options and styles. They have private pools for each villa which includes a swim up bar. We stayed in the casitas which is a better experience because you are in a priority villa which allows you to ride in the... More 

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Thank Tb7two11
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

My family chose this gem as a getaway to celebrate my retirement. The resort is lovely, the staff is incredible, the food and drinks are diverse and delicious, the entertainment was fun, and our accommodations were first rate. This resort is well worth the money, and we will definitely return! Hats off to all those at Casitas who made our... More 

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Thank Edie B
Toronto
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

After so much deliberation on where we should stay on our honeymoon, we chose this place. I am so happy we did. The staff is wonderfully kind, the food is exceptional and the spa was a surprise treat. I can't wait to come back for our anniversary.

Helpful?
Thank LongRoad
New Orleans, Louisiana
1 review
5 of 5 stars Reviewed yesterday NEW

Unfortunately our rooms were overbooked due to a large wedding party, but Excellence service and apologies were delivered right off the back. The resort was very forthcoming about the mix up and was very accommodating. we were transferred to available rooms and were also placed still within the same vicinity of the rest of our travel group.

Review collected in partnership with this hotel

Helpful?
Thank tjow6
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Janet Romero was a great butler she fulfilled every request we had and made sure we were comfortable .. She was very professional and very kind..Karen Aquilar is one of the top butlers we had here years ago and she continued to check on us when she was free to also make sure everything was going good as well as... More 

Helpful?
1 Thank Sue B
Bedford
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

I have never been anywhere as wonderful as this. Simple as that. From the moment we stepped onto complex we felt safe, cared for and relaxed. ALL the staff across the complex could not do more for us, taking care of our every need (even things we didn't know we needed until we had them!) The rooms were immaculate and... More 

Helpful?
Thank Natalie1987
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Ivan the beach butler in 3100 is amazing he never stops he goes above and beyond to make sure Everyone is happy this guy never stops .. This is our second visit with him as our beach butler and he is definitely the best ... One day we wanted just water he brought my wife a cooler with four water... More 

Helpful?
2 Thank Ken M
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Pros: level of service, selection of restaurants, beautiful, clean rooms and resort Cons: very large property so a lot of walking (or taking a shuttle) beach is a little rocky (although there are beautiful sandy spots too) and has the cement structures to grow a reef...it's a little unsightly but we got used to it and didn't mind We stayed... More 

Helpful?
1 Thank Sheri d
Grand Prairie, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We just returned from spending 4 nights here. And it was really hard to leave!! The staff was amazing. Kari and Denny were our concierge and took care of everything from reservations to moving our car service up. We stayed in a swim up casita and it was fabulous. I could relax on our patio and Manuel from the pool... More 

Helpful?
1 Thank Shirley S
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $416 - $1,003 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#11 Spa Hotel in Riviera Maya
#11 Luxury Hotel in Riviera Maya
#18 On the Beach Hotel in Riviera Maya
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