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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,363 Reviews from our TripAdvisor Community

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Showing 3,236: English reviews
Baxley, Georgia
1 review
5 of 5 stars Reviewed yesterday NEW

We had another amazing experience! Everything was perfect! We again stayed in a swim up casitas suite, which I would highly recommend. Being able to lay out right next to your room is a great experience. You can hear the ocean and also get a nice breeze. We enjoyed room service several times on our deck. What a view! One... More 

Helpful?
Thank jameybcollins
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed yesterday NEW

Do not fall for the beautiful pictures and descriptions like my husband and I did! This was our 4th getaway to Mexico and the worst. The resort and the suites are beautiful, well kept and emaculately clean. The service was awful! we travel 3-4 times a year and this was the worst service we have ever had. Before we left... More 

Helpful?
Thank journeemyles
New Hartford, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was our first time in Casitas and we are coming back for more!!! Thanks to all the staff that makes possible a fantastic staying here... the place its really worth it if you are looking for a place to relax and just enjoy the amazing view. The food here is top class and if you are celebrating don't hesitate... More 

Helpful?
Thank Courtney M
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed five days/four nights in the Casitas part of the resort. We really enjoyed every single aspect of the resort, but our favorite part is that it was adults only. The Casitas section of the hotel has a private beach area with cabanas available for those in that area. Gabriel was the butler in our section... More 

Helpful?
1 Thank Sam G
ponteland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Have just returned from our third visit to this wonderful hotel. The setting is brilliant; peaceful pools ,spacious rooms and superb staff. A special thanks to concierge staff Alex, Denny and Kari who were always there to help. Thanks to all staff for making our stay so enjoyable, service and friendliness is first rate. Can't wait to return.

Helpful?
Thank hilda s
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This place is amazing!!! The best food we've ever had at an all inclusive resort. They have so many restaurant options and styles. They have private pools for each villa which includes a swim up bar. We stayed in the casitas which is a better experience because you are in a priority villa which allows you to ride in the... More 

Helpful?
Thank Tb7two11
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

hola! Dear Tb7two11 It’s wonderful to hear from you and we’re so glad that you enjoyed your honeymoon at El Dorado Casitas Royale, a Spa Resort by Karisma. Truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort, I am so happy to hear that your experience was in line... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

My family chose this gem as a getaway to celebrate my retirement. The resort is lovely, the staff is incredible, the food and drinks are diverse and delicious, the entertainment was fun, and our accommodations were first rate. This resort is well worth the money, and we will definitely return! Hats off to all those at Casitas who made our... More 

Helpful?
1 Thank Edie B
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dea rEdie B Thank you very much for appreciating the arduous effort to maintain our Resort as a Luxury, relaxing and romantic ambience for vacationers such as yourself. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas More 

Toronto
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After so much deliberation on where we should stay on our honeymoon, we chose this place. I am so happy we did. The staff is wonderfully kind, the food is exceptional and the spa was a surprise treat. I can't wait to come back for our anniversary.

Helpful?
Thank LongRoad
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear LongRoad, Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance, gastronomic offer and overall services. We hope to have the fortune to keep choosing us to celebrate holidays and adding recollections to your love story with future stays. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 3 days ago NEW

Unfortunately our rooms were overbooked due to a large wedding party, but Excellence service and apologies were delivered right off the back. The resort was very forthcoming about the mix up and was very accommodating. we were transferred to available rooms and were also placed still within the same vicinity of the rest of our travel group.

Review collected in partnership with this hotel

Helpful?
Thank tjow6
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear tjow6 Thank you for your wonderful review of your recent stay here at El Dorado Casitas Royale. It was an honor to host you and I hope that El Dorado Casitas Royale will be your number one choice for future romance vacations. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Janet Romero was a great butler she fulfilled every request we had and made sure we were comfortable .. She was very professional and very kind..Karen Aquilar is one of the top butlers we had here years ago and she continued to check on us when she was free to also make sure everything was going good as well as... More 

Helpful?
1 Thank Sue B
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Sue B It feels very rewarding to acknowledge how much our guests appreciate the staff, facilities and service that we provide. Be Certain that Janet, Adriana and Arturo, would be very pleased to now that you have acknowledged their hard work and we are proud to have them in our casitas team. Your feedback has been carefully considered... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $420 - $997 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#10 Luxury Hotel in Riviera Maya
#12 Spa Hotel in Riviera Maya
#18 On the Beach Hotel in Riviera Maya
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