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El Dorado Casitas Royale by Karisma

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Carr. Cancún - Tulum Km 45, 77710 Mexico
Lowest prices for your stay
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$534
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Destinia.com
$440
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Free cancellation until 12/15/22
Expedia.com$533
Travelocity$533
travelup.com$534
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Traveler (9739)
360
Panoramas (11)
Room & Suite (1968)
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About

#55 of 669 hotels in Riviera Maya
Location
4.7
Cleanliness
4.8
Service
4.7
Value
4.5
2022 Travelers' Choice Best of the Best
GreenLeaders Gold level
Mexico´s premier adults-only, where couples, wedding parties and honeymooners savor a Gourmet Inclusive experience, a vacation that fosters togetherness. Luxuriously romantic, stretching along a secluded beach, the resort provides indulgences from gourmet cuisine, to swim-up suites, to a lavish spa and concierge service. Located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. 25 minutes south of Cancun International Airport, 15 minutes north of Playa del Carmen, just 10 minutes away from "Mayakoba championship" golf course, 25 minutes away from the "Playacar Golf Club" and numerous wonderful sinkhole, 5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun. Slip away into a tropical oasis perfect for couples, wedding parties, and honeymooners, providing the ultimate escape in romantic luxury. Indulge in the intimacy of a Casita Suite with private pools and Aguas del Amor™ - an exclusive outdoor shower right within your suite.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Horseback riding
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Modern
Languages Spoken
English, Spanish
9422Reviews1029Q+A100Room tips
Traveler rating
  • 7,811
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Most Recent
jmhchico wrote a review Yesterday
Chico, California10 contributions2 helpful votes
We stayed in the Casitas from 10/19-10/29 and had a wonderful time. We stayed in 3210 and were checked in by Fabian, who we have known for years. He is great and a true professional at his job. Our butler this trip was Alfredo and another gentleman who for the life of me I cannot remember his name. They were both great but we mostly saw Alfredo and he was awesome. He helped us with most of our dinner reservations and couldn't have been better. We were with six others this trip and we all had a great time. We ate most mornings at Chefs Market where we saw one of our favorite people, Ester. She is truly a gem and it was great to catch up with her. We always look forward to seeing her. We ate at most of the restaurants and saw some of our favorite people at the resort, Nestor at D’Italia villas, Alfredo at the pizzeria, among others. Our Casita bartender was Juan (bananas) who we have know through the years, so it was great to see him. He is an outstanding bartender and we had a lot of good times and drinks. We also had Paty as beach butler and she was great as usual. It was also nice to see Chef Vicky for some delicious lunches. She is excellente. We also saw some of favorite bartenders throughout out week including Juan, Caesar, Isac, and Clemente. It is always nice to see their friendly faces . The weather was great while we were there and everything was outstanding. We can’t wait to return next October.
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Date of stay: October 2022
Rooms
Cleanliness
Service
Room Tip: We love casita 32
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Holly B wrote a review Dec 2
Caledonia, Wisconsin27 contributions8 helpful votes
We were at El Dorado Casitas Royale for 5 days for pur Friends' wedding. The resort is absolutely 6 out of 5 stars phenomenal. Service is outstanding, venus is gorgeous, food was excellent. Highly recommend this resort whether you are holding a wedding, attending a wedding or just want to go for vacation. It is absolutely perfect for a wedding. So nice to have an enclave, pool, lazy river and bar all to our own for our wedding people. Made it SO much more fun.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 2 days ago
Dear lnferno7, Dear Marco Antonio R, First we want to thank you for your positive and kindly feedback. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma. Best regards, Resort Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew Fox wrote a review Dec 1
Stevenage, United Kingdom1 contribution
We are currently in the El Dorado Royale Casitas block 30. Monday construction work started, complete renovations of two of the rooms. Constant drilling, banging and building works. Eighth visit here which speaks volumes as we love the resort. However, we asked for a change of room but we were told nothing was available. All in all a very disappointing trip, won't be back. I have uploaded a video on Facebook if you want further information.
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: Check for construction works. Casitas Manager informed is that construction work was unplanned,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DJ D wrote a review Dec 1
The resort and staff have been absolutely amazing - specifically, Manuel Palma (the beach butler) at pool/bar 27. Should you attend this Mexican paradise, it is a must to get a beach cabana in front of this location. Manuel is incredibly friendly and passionate about providing each customer with a top notch vacation experience! He,and his co-worker, Ruben (pool/bar 27 bartender) are er attentive to your needs, prompt, and make a fantastic team! Thoroughly impressed and fortunate to have been provided such great accommodations. Muchas gracias y gran trabajo mis amigos!!!
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 2 days ago
Dear djd343, First we want to thank you for your positive and kindly feedback. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma. Best regards, Resort Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wayne C wrote a review Dec 1
1 contribution
The beach butler Manuel palms was superb very attentive Always on hand to make our stay very enjoyable All the barmen at our swim up bar at casitas 27 were amazing, on hand at all times with refreshments.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 2 days ago
Dear P5126GLwaynec, First we want to thank you for your positive and kindly feedback. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma. Best regards, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
susan k wrote a review Nov 2022
London, United Kingdom7 contributions15 helpful votes
+1
lovely location right by the sea. rooms very spacious and comfortable. selection of restaurants - all very good but booking required in advance. special shout out to Erick the Zumba / salsa instructor , Mauricio our excellent concierge and Lial the supervisor at Rincon Mexicano - fabulous service from them in particular.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled with friends
Room Tip: plenty of loungers and cabanas by the pools and on the beach. all inclusive.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 2 days ago
Dear suekirbyster, First we want to thank you for your positive and kindly feedback. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma. Best regards, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steven S wrote a review Nov 2022
2 contributions1 helpful vote
One of the best hotels that I have stayed at and I have been to many hotels around the world. This has to be the best and highly recommended david and Aida could not do enough for us you are doing a fantastic job and you both could not do enough for us
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at El Dorado Casitas Royale by Karisma
Responded 6 days ago
Dear StevenS4247 Thank you for your wonderful review of your experiences at El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Casitas Royale Riviera Maya, a SPA Resort by Karisma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marco Antonio R wrote a review Nov 2022
1 contribution
+1
Every single part of the staff has an out of this world attention! Ultra Special kudos to Grecia López! (We love you!) Antonio the general manager was magnificent! All the chefs hands down the best! Always the best experience, no competition elsewhere to be compared with! Thank you for everything! We’ll be back very soon!
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: Bring a lot of sunscreen , because you will be enjoying all of the pools !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 2 days ago
Dear Marco Antonio R, First we want to thank you for your positive and kindly feedback. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma. Best regards, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wolfgang D wrote a review Nov 2022
2 contributions
Great location, super nice staff, our recommendadioins… start the day with a yoga session with super professional teachers Then fitness, zumba,… with Enrico, man he keeps you moving then health bar with great fruit juices, salads relax on the wonderful beach and book one of the great restaurants or even better go to Eduardos cooking show, not only exciting also instructive for hobby chefs - absolutely worth the extra money finally enjoy best life music, shows…. We really enjoyed every day, THANK‘s to the whole team!
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 2 days ago
Dear w0de, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We are looking forward to welcome you back again at El Dorado Royale, a Spa Resort by Karisma, your Mexican Home. Sincerely, Resort Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John D wrote a review Nov 2022
Big Sky, Montana2 contributions
Love this place Great food Great service Great accomodations All the butlers are very friendly and helpful The grounds are kept immaculate and the pools are clean The weather was fantastic and the inhouse barbeque was to die for
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, Director General at El Dorado Casitas Royale by Karisma
Responded 2 days ago
Dear johndH6820DO, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We are looking forward to welcome you back again at El Dorado Royale, a Spa Resort by Karisma, your Mexican Home. Sincerely, Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$526 - $752 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado casitas royale, by karisma hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera Maya
NUMBER OF ROOMS
171
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EL DORADO CASITAS ROYALE BY KARISMA - Updated 2022 Prices & Hotel Reviews (Riviera Maya, Mexico)

Frequently Asked Questions about El Dorado Casitas Royale by Karisma
Which popular attractions are close to El Dorado Casitas Royale by Karisma?
Nearby attractions include Aqua Nick (0.8 miles), Cirque du Soleil Joyà (2.2 miles), and Jardín Botánico Dr. Alfredo Barrera Marin (4.4 miles).
What are some of the property amenities at El Dorado Casitas Royale by Karisma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Casitas Royale by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Casitas Royale by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Casitas Royale by Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Casitas Royale by Karisma?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at El Dorado Casitas Royale by Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Casitas Royale by Karisma have airport transportation?
Yes, El Dorado Casitas Royale by Karisma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Casitas Royale by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at El Dorado Casitas Royale by Karisma?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does El Dorado Casitas Royale by Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.