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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,456 Reviews from our TripAdvisor Community

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Showing 3,323: English reviews
Sutton, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We are currently half way through our two week holiday. We are currently staying in Casitas 3021 we are having a fantastic holiday and cannot find any faults with this hotel at all. The staff are all so caring and helpful. Alvero 's cocktail making is excellent he has a great personality and a good sense of humour. Antonio is... More 

Helpful?
Thank Annette H
Granite Falls, North Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

Absolutely loved this resort! Went for our honeymoon and the whole atmosphere was amazing! Great food, people and absolutely loved the rooms!! Will most certainly go back in the future. Definitely recommend this resort!!

Review collected in partnership with this hotel

Helpful?
Thank fnp0326
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

If I could give it 6 stars I would! We stayed here as 2 couple. We have all previously been to Jamaica, Dominican Republic, Dubai etc 5* resorts and this one was the best by far. All of the rooms are large, we stayed in a junior sweet which is the most basic room to book and it was more... More 

Helpful?
Thank lauzzop
Liverpool, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here via Thomson for 2 weeks in Sept. We stayed in a casita in section 30. Loved this holiday was such a relaxing 2 weeks and we are so glad we paid more for the casita section in our opinion it was worth it. It's quieter and the beaches are amazing. All the food is fantastic and we were... More 

Helpful?
Thank GeneandFred
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

This place is amazing. Simply amazing. So many have said so much about the restaurants, the bars etc. The food is very good and at times excellent. The bar staff ar friendly and very welcoming. Special mentions for Alvaro at the pool bar (Casitas Block 30) who was exceptional. Always with a smile and some great chats. Antonio was our... More 

Helpful?
Thank Musing Of A
Sittingbourne, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

We visited El Dorado Casitas Royale after being recommended by our Thomson travel agent. We are so pleased we did!!! It is an amazing place to holiday. The staff cannot do enough for you and the casitas that we stayed in was stunning. The suites are cleaned twice a day and mini fridge refilled everyday. Our personal concierges Alex and... More 

Helpful?
Thank austins183
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear austins183, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. Be Certain that Alex and Dennis, Cesar Rodriguez would be very pleased to now that you have acknowledged their hard work and we are proud... More 

New York
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

My girlfriend and I went to El Dorado Casitas for a long weekend just to unwind. The place was above our expectations. The rooms were perfect the food was great and the service from all the staff was like if we were a king and queen. The pool was just perfect to relax and unwind. It had a swim up... More 

Helpful?
Thank lovmyflstf
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear lovmyflstf, Thank you for taking the time out of your day to write such a wonderful review from our property. I am so happy to hear that your experience with our resort was in line with our reputation for upscale and quality service. Be confident that Antonio, will be delighted that you have acknowledged his hard work and... More 

Hamilton, Scotland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Just returned from our 8th two-week holiday at El Dorado Casitas, in the Riviera Maya. Had an AMAZING two weeks!!! We are Exotic Travel Club (Ruby Presidential) members, so we stayed in an Infinity Pool Casita in section 32 (first week was in section 31 though) There is construction going on at present in section 32 as they are updating... More 

Helpful?
1 Thank L1nda
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear L1nda, Thank you for your recent review on TripAdvisor. We are pleased knowing that you enjoyed your stay with us and were so well looked after by the team here at El Dorado Royale, a Spa Resort by Karisma. It will be a pleasure to extend your compliments to our staff, We are sure it will be a... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This was my third visit to El Dorado Casitas Royale! We stayed this time in section 31, I highly recommended we had an Infinity Swim Up pool and this is more private than a casita Swim up. The staff is so profesional and I love that everyone says Hola! Our favorite restaurant is Ditalia Casitas! We can't wait to go... More 

Helpful?
1 Thank Viridiana B
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Viridiana B, We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Looking forward to receive you once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable vacation. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything about our 7-day stay at the El Dorado Casitias Royale was delightful. From the moment we arrived to the moment we left, we wanted for nothing that wasn't more than a phone call away. The rooms are perfectly appointed, the staff provides wonderfully attentive service, the food is delicious and plentiful and the grounds are probably the most beautiful... More 

Helpful?
1 Thank Roberta R
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Roberta R, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We are looking forward to... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $564 - $981 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#12 Spa Hotel in Riviera Maya
#14 Luxury Hotel in Riviera Maya
#19 On the Beach Hotel in Riviera Maya
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