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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,450 Reviews from our TripAdvisor Community

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Showing 3,319: English reviews
Sittingbourne, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

We visited El Dorado Casitas Royale after being recommended by our Thomson travel agent. We are so pleased we did!!! It is an amazing place to holiday. The staff cannot do enough for you and the casitas that we stayed in was stunning. The suites are cleaned twice a day and mini fridge refilled everyday. Our personal concierges Alex and... More 

Helpful?
Thank austins183
New York
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My girlfriend and I went to El Dorado Casitas for a long weekend just to unwind. The place was above our expectations. The rooms were perfect the food was great and the service from all the staff was like if we were a king and queen. The pool was just perfect to relax and unwind. It had a swim up... More 

Helpful?
Thank lovmyflstf
Hamilton, Scotland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Just returned from our 8th two-week holiday at El Dorado Casitas, in the Riviera Maya. Had an AMAZING two weeks!!! We are Exotic Travel Club (Ruby Presidential) members, so we stayed in an Infinity Pool Casita in section 32 (first week was in section 31 though) There is construction going on at present in section 32 as they are updating... More 

Helpful?
Thank L1nda
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear L1nda, Thank you for your recent review on TripAdvisor. We are pleased knowing that you enjoyed your stay with us and were so well looked after by the team here at El Dorado Royale, a Spa Resort by Karisma. It will be a pleasure to extend your compliments to our staff, We are sure it will be a... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was my third visit to El Dorado Casitas Royale! We stayed this time in section 31, I highly recommended we had an Infinity Swim Up pool and this is more private than a casita Swim up. The staff is so profesional and I love that everyone says Hola! Our favorite restaurant is Ditalia Casitas! We can't wait to go... More 

Helpful?
1 Thank Viridiana B
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Viridiana B, We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Looking forward to receive you once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable vacation. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Everything about our 7-day stay at the El Dorado Casitias Royale was delightful. From the moment we arrived to the moment we left, we wanted for nothing that wasn't more than a phone call away. The rooms are perfectly appointed, the staff provides wonderfully attentive service, the food is delicious and plentiful and the grounds are probably the most beautiful... More 

Helpful?
1 Thank Roberta R
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Roberta R, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We are looking forward to... More 

Pottstown, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We've been to Casitas one other time and Royale twice, and this was one of our best trips. We love the Karisma properties so much (we are members), we encouraged my cousin and her husband to travel with us this time, and we celebrated both of our anniversaries. We stayed in Casitas 32 block, which is pure luxury and relaxation.... More 

Helpful?
1 Thank trishimsu
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear trishimsu, We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean. It will be a pleasure to extend your compliments to our staff, We are sure it will be a really nice way to encourage them to keep on being themselves. Be confident that... More 

Manchester, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This was our fourth visit to the resort .. we had an amazing time.. Alejandro who works in cocotal on the omelette station made us feel so welcome.. when we went in he said ' welcome back ' he must serve so many people !!! A few niggles were the service in the Isla was quite slow and also the... More 

Helpful?
1 Thank traceyandy718
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear traceyandy718 We heartily appreciate your kind words to all the staff, facilities and services. Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests that return year upon a year and every time we do everything possible to ensure that we surpass their expectations. Your feedback has been carefully... More 

Olathe, KS
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I came here for my honeymoon and it was PERFECT. If you are looking romantic trip with your significant other, or even a fun couples trip, this is your place! The food is amazing, the beaches, pools and suites are beautiful. I have no complaints about this resort, other than recommending you skip the romantic dinner for two on the... More 

Review collected in partnership with this hotel

Helpful?
1 Thank honeymooner865
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear honeymooner865 I would like to thank you for your beautiful comment. We are very glad that your experience with us was such a great time. As you said, Ruth, Leo, Antonio and Alex are a gem for us, as many other employees. Our goal is to make your experience unforgettable and unique. We are very happy to know... More 

Lewistown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Stayed at many Cancun Resorts but this by far was the best. Lomas Transfer took us to our resort and made sure we had adequate transfers back upon arriving. We got to the Lobby and was greeting by Berenice. She was so kind and polite and eager to make our vacation memorable. We had a Mimosa and were taken to... More 

Helpful?
1 Thank BERNIEANDMARY2016
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear BERNIEANDMARY2016 Thank you very much for your lovely review and for your nice remarks regarding our rooms facilities, staff assistance, gastronomic offer and overall services. It will be a pleasure to extend your compliments to our staff as Berenice, Kari, Dennys, Alejandro and Janely,we are sure it will be a really nice way to encourage them to keep... More 

NJ
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

My boyfriend and I have stayed at the El Dorado Casitas twice this year and found that although it is a beautiful resort, it lacks consistency in its level of service, drinks and food. Prior to the El Dorado, we have stayed at Le Blanc, Sun Palace, and Secrets the Vine in Cancun, which are all very well run properties... More 

Helpful?
5 Thank bigmouthdi
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $564 - $1,002 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#12 Spa Hotel in Riviera Maya
#13 Luxury Hotel in Riviera Maya
#18 On the Beach Hotel in Riviera Maya
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