We stayed at the OKWIN resort with my family. We deliberately chose a hotel outside the city, and we're really happy with our choice. The hotel is surrounded by greenery. It was a very quiet, nature-friendly hotel. The rooms are equipped with everything that you need. Each room has a terrace or balcony where you can enjoy the wonderful views. We got all three meals as set menus, and they were delicious. The staff are very friendly and you will receive excellent service from them. Thank you all very much for making our holiday so enjoyable.
Highly disappointed with the service and food. Waiting time for glasses 45mins Buffet lunch included a soup which was shredded Veges in water, terrible combination , awful salads, and dessert included melted ice cream. The manager's response to that was "I cannot take the responsibility for the food". Then came tea time, 45min wait for tea and we get plain/black tea and a peice of cake. When we inquired as to why not milk tea.. the waiter very casually said "kiri na" (no milk) but that in-house guest gets creamer. It's such a beautiful place but the service levels ruined the entire experience. So not worth the money spent.
The hotel has very nice rooms. Our room was in front of the pool and it has a small patio as well. Very nice for an evening tea. There is a stream near the hotel with small waterfalls and it was really amazing to see. Beautiful view. The staff was nice and the food was delicious. Highly recommended.
We arrived as couple and rented a honey moon suite , residencies in every rooms can be enjoyed with view of the inner garden. and Right upon arrival, we were received very warmly service by the staff. Also you can find Natural Water fall & Bath tub located Just a step away to Hotel premises which named Galpothella , So Guaranteed this hotel for anyone where you can read books and laze around by the river in affordable range.
We had many issues in this worst place. First we booked over the phone and booked a TPL room as we had 02 kids below 12. Once i made the booking they asked me book a TPL rooms hence we had 02 kids. So done. At the checkout we were charged again for a kid ( meal supplement ) which we have already paid as TPL room. Then we had to explain all and one front office manager came and said it is not possible to avoid as they have big process on avoiding bills. Hey guys. Thats your issue. Not our issue. If u done a mistake, obviously u are able to correct it. So we had nearly an hour to sort out the issue. Then he begged us to meet hotel manager and asked us to go to his feet . So manager was the king and we were poor customers . I think hotel owners should give them a good training of value of the costumes . We no need to come and beg u on your feet. We paid similer rate as 5 star hotel but never got anything value for money. All facilities were very basic. When we asked for a finger bowl, we were shown a filthy sink which was not cleaned at all. Cleanliness is zero in restaurant. Very basic varieties of food. Uncleaned table cloths. It is like a siver kade. No precautions for covid 19. They doesn't follow any guidelines given by government. Some staff at the restaurant not even use face masks. Same time we saw, many other guests also complained to the management. I think they should have a hotel management training. Rooms were cleaned and well cleaned. Only plus point is that. Wifi never go through. No towels provided at pool. Very basic facilities. Pls, Don't ever think to come here. Don't waste your time and money here. I am still wondering how they got such good comments. Never recommend to anyone. We never will be back. Shameful management. Worst experience ever had.…
Calm, spacious resort by River Mahaweli with access to a natural pool with cascading waters. The hotel premises are well maintained. Food is of good quality and staff is friendly. Can be recommended for a day out or a stay. The river currents will become strong during rainy season.
We booked this Hotel Directly at a very Special Rate to Celebrate our Wedding Anniversary . Surprisingly we were upgraded to a Suite Room with Jacuzzi which was amazing. We thank you for making it a memorable experience for us. The biggest advantage is that there was a waterfall next to the resort. We enjoyed the fresh chilled water at the waterfall.This place is ideal for Wedding preshoot location.The only backdrop is that the quality of food that needs to be improved.However the F&B team went an extra mile to accommodate our food requests. Overall we had a wonderful experience and definitely will come again . Thank you OKWIN !
excellent location , excellent food and appointed new chef , had wonderful time with family, special things to say that waterfall which is belongs to private hotel entrence best things to enjoy as a family , better look than online photos
The Resort is situated next to a river and waterfall. All the guest rooms have balconies and views towards the river and the wooded hills beyond. It is a peaceful place to relax and enjoy the beautiful surroundings. There are short walks next to the river within the resort. The staff are pleasant and professional; attentive without being intrusive. The Restaurant Manager was particularly helpful and the Master Chef often came into the dining room to invite comments on his creations. The food was superb, cooked to order so individual needs were accommodated. The Resort is open to non-residents but we found the wedding held there during our stay did not impede upon our enjoyment but rather enhanced it; to see people dressed in their finery, literally like kings!
The resort is located facing Mahaweli River (the early stage of the river) and to a great garden. The view and location are stunning. The suite room consists of a jacuzzi bathtub as well as good room space. Meals also had a great variety and taste.