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Sanctuary Lake Apartments

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156 Reviews from our TripAdvisor Community

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Showing 155: English reviews
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Brisbane Region, Australia
Reviewed 1 week ago

I agree with some comments that this resort is tired and if you are on the top floor the stairs can be tiring. We were a party of five sharing a queen bed and four single beds. The kitchen is large and roomy, but the six coffee cups were filthy and I had to scrub the cups before we could...

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Helpful?
Thank Alison A
Reviewed January 5, 2017 via mobile

The apartment we stayed in represented good value for money. Although an older property it was clean, functional and well appointed for a week long stay. The complex itself was adequate. It's now getting on a bit and therefore tired. The pool area was very good but the long list of 'rules' you needed to abide by is a bit...

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Helpful?
Thank Russell F
Sanctuary L, Manager at Sanctuary Lake Apartments, responded to this review

Dear Russell, Thank you for your comment! I am sorry about some of the bad experiences you had during your stay. Yes, our complex is under on the flight track, which I cannot change that. However, it will be a good idea for me to find a way to reduce the noise for the units. About the house rules are...

Reviewed January 2, 2017 via mobile

For any family wanting a vacation this is NOT a place to come to. The apartments are owned by individuals and the people living here permanently are old and very grumpy. They don't want to hear kids play and continuously abuse them at any opportunity! Whilst the apartments are very average I would not recommend that anybody stays here EVER!!!!...

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Helpful?
Thank Kelly L
Sanctuary L, Owner at Sanctuary Lake Apartments, responded to this review

Dear Kelly, Thank you for your comments! I am terribly sorry about your experience in our complex. As upon your arrival, I was sorry about that I could not give you an upgrade for your unit as you booked for the standard 2 bedroom unit. I will definitely pass it to the owner about the improvements to be done on...

Port Macquarie, Australia
Reviewed January 1, 2017

We were a group of 9 adults and four children sharing four two bedroom apartments. We chose this place over a similar one directly on the beach due to the lovely grounds and pool. The beach access is just over the road with a choice of two patrolled beaches (Currumbin is the closest and a little further Tugun). Choice of...

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1Thank Squirrel25
Sanctuary L, Owner at Sanctuary Lake Apartments, responded to this review

Dear Squirrel25, Thank you very much for your feedback! I will definitely pass on your comments to the unit owner. Yes, there were quite a few things need to get improve on both the unit and our service. We are actually constantly looking for good housekeeping cleaner, it was a bit hard to get good cleaner especially during the peak...

Wellington, New Zealand
Reviewed December 27, 2016

Edward the on sight manager was very friendly and helpful and has been doing a lot to tidy up the outside and the grounds. unfortunately this is a body corp so the units are owned by other people. We had unit 68 and it NEEDS some work to make it a reasonably place to stay. The bench top has a...

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Helpful?
Thank Sharlene_and_Paul
Sanctuary L, Owner at Sanctuary Lake Apartments, responded to this review

Dear Sharlene and Paul, Thank you very much for your review! I will definitely pass on your comment to the unit owner and we actually are looking at some sort of improvements. Hopefully, on your next visit, you may see the difference on the improvements. We have contacted the issues to the pest control person, as also feedbacks from some...

Brisbane, Australia
Reviewed December 14, 2016

We stayed with my 3 kids a had a great time here. The spa and pool was fabulous and outside BBQ facilities excellent. The onsite manager and family were very friendly and helpful. We were treated to a free BBQ put on the body corp which was an unexpected surprise - nothing like a BBQ to keep the kids happy....

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Helpful?
Thank Cameron P
Sanctuary L, Owner at Sanctuary Lake Apartments, responded to this review

Dear Cameron, Thank you very much for your feedback! Yes, it was glad that you came at the time we were having our Xmas party in our complex. We did hope you enjoy that. We are looking forward seeing you very soon! Kind regards, Edward

Reviewed November 15, 2016

Had room 68 for 12 nights. Very tired state. Wasn't anything like the pictures advertised. For instance on arrival fridge was not clean, about 3 light bulbs out (including bathroom) and couldn't alert anyone until the next day. Phone to reception/manager had been taken away. Very much in need of a refurb if owners are renting out. Went to use...

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1Thank Trevor and Marg... A
Sanctuary L, Manager at Sanctuary Lake Apartments, responded to this review

Dear Mr and Mrs Andrews, Thank you very much for your feedback about your stay back in early October 2016. After your stay back in October, we have changed cleaners and still under progress of improving our cleaning and service procedures. About the cockroach incident, an in-room pest control had been conducted in late October after your stay, which we...

Moreton Bay Region, Australia
Reviewed November 10, 2016 via mobile

Stayed here for a family holiday around Christmas and rooms are a little bit dated but not too bad. Pool and spa is amazing and short walk to the beach. Have to drive to any shops but drive isn't too long. Nice cafes along beach

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1Thank mwilson96
Sanctuary L, Manager at Sanctuary Lake Apartments, responded to this review

Dear mwilson96, Thank you very much for your feedback! You may know that all holiday units are individually owned by different owners, that's why the unit conditions are vary from one to the other. We are on the progress to improving the units bits by bits. We wish on your next visit, the unit will be improved. For small items...

Brisbane
Reviewed October 17, 2016

My family and I had a lovely time at these apartments. Good facilities, great pool and lovely manager. We stayed for three nights. It was such a good location and nice and close to a handful of beautiful beaches and surf clubs.

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1Thank KathyKellyBrisbane
Sanctuary L, Owner at Sanctuary Lake Apartments, responded to this review

Thank you very much for your review KathyKellyBrisbane! It is helpful for me to see the feedback on the improvements we have tried to make. We will continue to improve the place with our baby steps. We are looking forward to accommodating you in near future! Edward Zou

Reviewed October 16, 2016 via mobile

A great location, close to Currumbin beach. A short walk to Currumbin Wildlife Sanctuary. Close all amenities. Family friendly apartments. Secure parking. Gated complex. Highly recommend this place for your next family holiday.

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Helpful?
Thank Richard B
Sanctuary L, Owner at Sanctuary Lake Apartments, responded to this review

Thank you very much for your review Richard B! It is helpful for me to see the feedback on the improvements we have tried to make. We will continue to improve the place with our baby steps. We are looking forward to accommodating you in near future! Edward Zou

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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
Enjoy our comfortable self-contained 2 and 3 bedroom apartments with a view of our tropical gardens or pools. We are sure that you will enjoy the state of sunshine while staying with us. Within minutes of walk to beach and shopping area. The Sanctuary Wildlife Zoo just around the corner. ... more   less 

Additional Information about Sanctuary Lake Apartments

Address: 40 Teemangum St, Currumbin, Gold Coast, Queensland 4223, Australia
Location: Australia > Queensland > Gold Coast > Currumbin
Price Range: $104 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sanctuary Lake Apartments 3.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Sanctuary Lake Apartments Currumbin
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Questions & Answers

Questions? Get answers from Sanctuary Lake Apartments staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There are no lifts and alot of stairs”
 of 5 bubbles 389alisona, 1 week ago | Read review
“There are no lifts so if you need a ground floor unit ask on booking”
 of 5 bubbles Squirrel25, Jan 1, 2017 | Read review
“Ground floors are less noisy”
 of 5 bubbles 37brentf, Jun 26, 2016 | Read review
“No lifts, so if you don't like climbing stairs, ask for a lower level apartment.”
 of 5 bubbles 369eunicen, May 17, 2016 | Read review
“Ask for a refurbished unit if you do stay here. Most are old, uncomfortable, dirty, dusty and unmaintained.”
  • Fan blades were dirty as well.
  • Shower head disgusting.
  • $55 to replace one of these if broken or missing ($5 from K Mart)
  • All fans in units are like this, covered in dust and rust.
  • Filth under the screen door runner (Sliding doors missing)
  • Mould in shower
 of 5 bubbles cindyk68, Apr 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question