We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I’ve stayed here twice for business, once in January and once in May, and have enjoyed both times. The rooms are lovely and the service was consistently fantastic. The main pool and spa is great, I’d suggest aiming to book a room close to the...More
What a lovely place to stay.! Very private and peaceful (away from the crowed beach bustle) but close enough to everything you need. It’s a large, well planned resort with great dining options, two good pools, a gym and comfortable accommodation options. We had a...More
1 Thank dds777
Response from Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast ResortResponded March 12, 2018
Thank you for your fantastic review of the Mercure Gold Coast Resort.
I was happy to read that you had an enjoyable stay with us and that the staff were attentive to your needs.
I have passed on your favourable comments to Andrew...More
The Golf Course is good, the room is good, even Room Service is well done.......Which asks the question "Why can't they deliver breakfast"???........Arrived for breakfast at 7.30, and the first thing we experienced was a lack of fresh hot food.....No scrambled eggs, and all the...More
Stayed a few nights & it was enjoyable except for breakfast, my gosh talk about rude people (guests) pushing & shoving treating the staff like crap. Didn't go back on the last morning , didn't want to start my day with that.More
Thank Mark D
Response from Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast ResortResponded 4 days ago
Hi Mark D
Thank you very much for providing feedback on your recent stay with us at Mercure Gold Coast Resort.
We appreciate your comments in relation to your breakfast experience and I do apologise for what you experienced, rest assured we provide a lot...More
From ringing reception and requesting suitable room to checkin the service was top. All staff were efficient,happy and friendly. Eveyone appeared ready to help from helping with cases to transporting guest to rooms if requiried.More
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank paul B
Response from Mr_Tom_Bloomfield, General Manager at Mercure Gold Coast ResortResponded 1 week ago
Dear Paul B. Thank you for your great review. We appreciate you taking the time to leave us such positive feedback. We are thrilled to see you received exceptional customer service whilst you were here with us. All our staff do the best they can...More
Apologies, as I did not play golf whilst there. However I found their concierge service to be tremendously helpful. I contacted them in advance of our stay, via the "contact us" link on hotel website, to enquire about... More
Apologies, as I did not play golf whilst there. However I found their concierge service to be tremendously helpful. I contacted them in advance of our stay, via the "contact us" link on hotel website, to enquire about airport transport and also transport options to the theme parks and local attractions.
I received a comprehensive reply within 24 hours, advising on multiple options.