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Sandcastles on the Broadwater

Certificate of Excellence
392-398 Marine Parade (entrance off Parker St), Labrador, Gold Coast, Queensland 4215, Australia
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148 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed a week and found it perfectly adequate. Nothing special, but everything works as it should. Comfy beds and we all slept well. Soundproofing between kids' beds and lounge is good, but between lounge and next door is not; could hear their tv and some conversation, tho muted. Kids' play room is just a bunch of stuff that takes coins... More 

Helpful?
Thank nic r
Brisbane, Australia
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

Nice apartments. The views vary according to location. Overlooking the pool with a sea view, ours was great. Lovely staff. Good location. Close to the beaches, park and cafes. Would definitely go again.

Helpful?
Thank nicola897365
Hatton Vale, Australia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice and clean,close to beach,very friendly helpful staff,just needs maybe movie channel for kids.Could be a bit more generous in free wi fi data,only 500 megs a day,with three teenagers does,nt last very long.

Helpful?
Thank wendy s
Brisbane, Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Extremely rude staff member will never even consider this place ever again. If your a busy person trying to book a holiday here for your family wouldn't even try them when I tried to speak to the manager I was denied very angry customer customer service doesn't exist here was lucky I received a full refund from travel agent for... More 

Helpful?
1 Thank FrequentFlyerSMP
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 8, 2016

amenities were above average but unfortunately on the first night of our stay we occupied the noisiest room in the complex.(pool located outside room).Staff were great and found us another room much quieter and at the back of complex.

Helpful?
Thank 233bettys
A TripAdvisor Member
5 of 5 stars Reviewed June 5, 2016 via mobile

Fantastic value ☺ would recommend any family to stay there ☺ we were a family of 6 & the 3 bedroom apartment was very spacious & accommodating to all our needs. Staff were very friendly ☺ only a 20 minute drive at the max to the Theme Parks & 10 minute drive to Surfer's Paradise ☺ Harbour Town was a... More 

Helpful?
Thank A TripAdvisor Member
Noosa, Australia
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 4, 2016

We stayed for a week and the 2 bedroom unit we had was huge with everything you needed to make the visit comfortable. Beautiful pool and gardens are well maintained. Susy, Tracy and Marty (the team) are friendly and helpful and do an awesome job. They are now offering free wifi and it works fabulous. You get an amount per... More 

Helpful?
Thank NoosaJ
Sefton, null, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 30, 2016

We have just returned from 13 days on the Gold Coast and found the Sandcastles to be a perfect location for easy access to all the theme parks, harbour town and to head into Surfers etc. The staff were very friendly, the kids loved the pool area and we loved being able to cook tea and have a drink around... More 

Helpful?
Thank Lisa D
New Zealand
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 30, 2016

We had a 2 bedroom and a 1 bedroom apartment. The apartments are spacious and light with great amenities. The 2 bedroom was slightly dated but really nice and the 1 bedroom was updated and beautiful. Each apartment also had a good sized balcony. Full kitchens, fridge/freezer, etc. Beds are comfortable and lots of comfortable seating. There is a huge... More 

Helpful?
Thank Sandy G
Port Macquarie, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 26, 2016

Poor access. No lifts and this was not discovered until we had booked and paid non refundable deposit No after hours contact with management when the power in unit blew out on Sunday night total darkness and no idea where to find meter. The mobile number found was connected to computer in reception - message not read until Monday morning.... More 

Helpful?
1 Thank janwhite43
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Amenities

Highlights
  • Pool
  • Spa
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Babysitting

Additional Information about Sandcastles on the Broadwater

Address: 392-398 Marine Parade (entrance off Parker St), Labrador, Gold Coast, Queensland 4215, Australia
Location: Australia > Queensland > Gold Coast > Labrador
Price Range: $76 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandcastles on the Broadwater 4*
Number of rooms: 50
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Also Known As:
Sandcastles On The Broadwater Hotel Labrador
Sandcastles On The Broadwater Labrador, Gold Coast, Australia
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