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Santa Fe Apartments

Traveler (18)
Room & Suite (16)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Room features
Air Conditioning
Refrigerator in room
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
22Reviews
22Photos
0Q+A
4Room tips
Traveler rating
  • 10
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  • English
Where to begin. . The scum filth ring around the spa. . Weeds around pool. Greasy filthy community bbq. Shared bathroom by the pool also leaves a lot to be desired. The apartment was roomy and close to facilities although the filthiest apartment I've ever stayed in.
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+10
We have stayed in many hotels and this was by far, the worst. The floors were incredibly dirty. The apartment was old and updated. There were stains everywhere including on one of the beds. There were holes in the wall, so much dust in the ceiling fans. Mould or dirt on the
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We were upgraded to a 3 bedroom apartment on family holiday. Great communication from managers leading up to our stay and friendly greeting on arrival. Apartments are in good location - park for kids at end of street and great coffee shop across the road. The apartment was a
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I was going to write a long review about how greasy the floors were, how noisy the permanent tenants downstairs were and how the entire building stank of boiled cabbage, but instead opted to just post the photo that I have. Picked keys up from a box and dropped them back off
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Response from John_SF_16, Manager at Santa Fe Apartments
Responded Jun 14, 2016
Hi arty37, thank you for your feedback and it's unfortunate your stay here didn't meet your expectations. The metallic sink fixture does not look familiar to Santa Fe apartments - could you please email your name, apartment number and period you visited to info@santafeapartments.com.au so that we can review things on our end. Thanks arty37 John
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Stayed here for 3 night with family. Clean & tidy, Great helpful staff. Kids loved the pool and spa area. underground car park. The only down fall the noise because it is on the highway and no house keeping seem to have to clean and dry you own towels. We enjoyed our stay.
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"do not book this place."
"We were in Unit 6, a ground floor two room apartment, it was a perfect location, near the pool but your own private courtyard also. Definitely recommend this room if available."
"Main bedroom lit up like broad daylight at 5am quite area - didn't hear any other guests good location close to mcdonalds, kfc and close driving distance to shops and heart of surfers"
"Upon arrival we waited at the office for 5-10 mins to checkin only to find out that a txt was sent to us that our key was in lock box when we didnt receive a txt at all. Manager he was nice. Our apartment room 8 was a great size for our family. The rooms were a great size however in the ensuite it was a little difficult to get a good sleep especially being more humid and it didnt help when the ceiling fan was quite noisy. In saying this we loved how the windows are sound proof especially being on a main road. Our children enjoyed it especially the pool. It was a little difficult having 3young children under 2 going in and out using the stairs but it was good exercise. It was clean, i couldnt help but rearrange a few pieces of furniture as if i was home. We would definately stay here again a few more years once our babies are grown, a few negatives but would definately recommend this apartment."
LOCATION
AustraliaQueenslandGold CoastLabrador
NUMBER OF ROOMS
18
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