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InterContinental Sanctuary Cove Resort

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InterContinental Sanctuary Cove Resort
InterContinental Sanctuary Cove Resort
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1,049 Reviews from our TripAdvisor Community

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Showing 1,017: English reviews
Darwin, Australia
Reviewed 3 days ago NEWvia mobile

My husband and I and our 2 year old son joined the rest of our family at the intercontinental sanctuary cove for the week over Christmas. The hotel was beautifully decorated for Christmas and the atmosphere and Christmas spirit within the hotel truly made our time very festive and exciting. The special Christmas touches like decorations, reindeer donuts, gingerbread house...

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Helpful?
Thank At_home_in_humidity
Management response:

Dear At_home_in_humidity, Thank you for reviewing your stay at the resort over Christmas. It is great to read that you had an enjoyable time with us and liked the extra Christmas touches we put on over the festive period. We look forward to welcoming you back to the resort in the near future. Regards, Ashley

Reviewed 3 days ago NEWvia mobile

Staff were very friendly and helpful, from the entrance assistant, front desk, facilities assistants, and restaurant waitress and chef. Resort style is very ideal for family holiday and a very relaxing place to unwind. We enjoyed so much the beach lagoon, while we spent some time as well at the pool. The jacuzzi is also a bonus! We also used...

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Helpful?
Thank Alvin A
Management response:

Dear Alvin A, Thank you for your recent review. It is great to read that you and your family enjoyed your stay at the resort and the many facilities we have on offer to our guests. We look forward to welcoming you back to the resort in the near future and of course to you staying for a few nights...

Melbourne, Australia
Reviewed 5 days ago NEW

We only stayed the one night so I did not get to sample all the resort had on offer, but from what I saw I liked it very much The staff were ever so helpful and our room was quite and restful, loved the visiting kangaroos that were dotted around the grounds.

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Helpful?
Thank Freedom3187
Management response:

Dear Freedom3187, Thank your for your reviewing your recent one night stay at the resort. I am pleased to read that you enjoyed the service we provide and got to see the kangaroos which have adopted our resort as their home. I am also glad that you liked the facilities that we offer and look forward to welcoming you back...

Sydney, Australia
Reviewed 6 days ago NEW

My spouse and I had enjoyed a good holiday at the(4 star) Ramada Hope Island last year and decided to upgrade this year by booking at the Intercontinental Sanctuary Cove. The location is excellent!!.....the access reminds you of the manicured hotels in Scottsdale Arizona USA with beautiful maintained gardens, a superb Golf Course and a very inviting lagoon and separate...

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Helpful?
Thank Rafael D
Management response:

Dear Rafael D, Thank you for your recent review. I am glad that you enjoyed your stay with us and that you found our service provided to be good overall, value for money and likely to return. Regarding your comments around the staff training and in room facilities, I will pass these on to the relevant departments to review. We...

Gold Coast Queensland
Reviewed 1 week ago

I took my 94 year old mother for 4 days over Christmas, hoping to have a wonderful relaxing time. My mother is hard of hearing & also needs the use of a wheelchair, so to find that the hotel was short on ramps to use & the TV wasn't able to provide sub-titles, made the stay quite difficult, for me....

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1Thank Andrea F
Management response:

Dear Andrea F, Thank you for taking the time to review your recent stay at the resort. I am pleased to read that you found the staff to be friendly and the breakfast nice. I am sorry that you found areas of your stay unsatisfactory. I will feed your comments back to our team in the hope that some of...

Melbourne, Victoria, Australia
Reviewed 1 week ago via mobile

Recently visited the intercontinental Sanctuary Cove for a family vacation. This was our 8th stay at the resort . The old house is still beautiful and looks amazing at night . We were greeted at reception by a delightful young trainee . She acknowledged my ambassador club membership and checked us in . She was the only staff member on...

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Helpful?
Thank Johnathon W
Management response:

Dear Jonathan W, Thank you for your recent review. I am glad that overall you loved your stay at the hotel, and had some great service from some of our team, feedback that I will ensure reaches the relevant team members. I am sorry that other aspects of your stay did not meet your expectations and will feed these points...

Reviewed 1 week ago via mobile

My husband and I came up for New Years from Melbourne and it was the best decision we made!! We felt like royalty whilst staying here! The staff couldn't be more kind or helpful, the food was delicious and their new years eve celebrations and fireworks display were fantastic! The location is perfect- we went for beautiful walks every day...

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Thank Ashleigh C
Management response:

Dear Ashleigh C, Thank you for your recent review. I am glad that you enjoyed all the facilities within the resort a well as the nearby Sanctuary Cove village. It is great to read that our staff looked after you well and that you enjoyed our New Year's Eve fireworks display. We look forward to welcoming you back to the...

Auckland, New Zealand
Reviewed 1 week ago via mobile

Wow, this is a hidden gem. The pools are fantastic and very family friendly. The buffet breakfast was great with so much to choose from. The only down side is we requested non-smoking and there is a smoker in the room next door so we can't sit outside, otherwise this would be 5 stars.

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Helpful?
Thank NZJennyNZ
Management response:

Dear NZJennyNZ, Thank you for your recent review. I am pleased to read that you found the resort a 'hidden gem' and that you enjoyed the lagoon and swimming pools, buffet breakfast and our family of kangaroos who spend most of their time on the resorts grounds. I am sorry that you were disturbed by a smoker on the next...

Reviewed 1 week ago via mobile

Great resort. The hotel facilities are lacking though with no gym but the pool and lagoon area are great. Breakfast is a little boring and it would have been nice to get some variety but the overall experience was great and service was good also. Their bar area has some of the best whiskeys so worth the visit. We enjoyed...

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Helpful?
Thank Tony P
Management response:

Dear Tony P, Thank you for your recent review. I am glad that you enjoyed your stay with us and particularly enjoyed the wonderful pool and lagoon area as well as our new whiskey selection in our Verandah Bar. Regarding the gym, I'm not sure if this was made aware to you but although we don't have one on site,...

Auckland, New Zealand
Reviewed 1 week ago

We stayed for 2 weeks in December, and enjoyed our time there a lot. Amazing grounds - gardens and fountains, felt very European and being from Europe it was nice. Room was spacious and comfortable, great wardrobe space and bathroom etc. Great range of quality teas. Room may need some updating but we prefer this style over sterile modern hotels....

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Thank Advice1000
Management response:

Dear Advice1000, Thank you for your recent review. I am pleased to read that you enjoyed your 2 week stay with us before Christmas. It is great that you had the opportunity to experience all of the facilities and offerings available at the resort, as well as in the nearby Sanctuary Cove village and Golf & Country Club. Regarding your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Location: Australia > Queensland > Gold Coast > Hope Island
Price Range: $118 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
InterContinental Sanctuary Cove Resort Hope Island, Gold Coast, Australia
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travelers.
7 questions
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Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“For a quiet room face the golf course.”
 of 5 bubbles RafaelD950, 6 days ago | Read review
“we had a pool view room which made it a very quick walk to the pool, bar and breakfast restaurant”
 of 5 bubbles Michaw84, 1 week ago | Read review
“Splurge on a room with a view of the lagoon pool - stunning!”
 of 5 bubbles 380nikij, 2 weeks ago | Read review
“If you want a good view go for top floor pool or lagoon but you will have to hike up the stairs. Keeps you fit between meals.”
 of 5 bubbles 332VickiS, 3 weeks ago | Read review
“Motorized carts make transportation between buildings easy.”
  • Entrance to the spacious Suite
  • Very spacious bedroom in the Suite
  • Combined lounge and dining area
 of 5 bubbles Ambrozia, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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