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InterContinental Sanctuary Cove Resort

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InterContinental Sanctuary Cove Resort
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956 Reviews from our TripAdvisor Community

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Showing 928: English reviews
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I have stayed here once before when visiting the boat show. On this occasion I have only one gripe and that is the my room floor had not been vacuumed and was dirty and there was hair on the wall of my shower. I have stayed at hotels all over the world and this is definitely something you would not... More 

Helpful?
Thank Julian H
Gold Coast, Australia
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Not much seafood variety and the hot meals were not exciting. The desserts were average and nothing extraordinary. The favourable item was the wine buffet which was included in the price. Limited service staff reduced the quality for the service having to wait longer times.

Helpful?
Thank Parkwood81
Nelson Bay, Australia
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

the only thing that stops me from giving it 5 stars the customer service on this trip was lacking as a platinum member I have i expect better treatment I know they had a conference in but the service I received was a bit ordinary

Helpful?
Thank SilverBack4
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear SilverBack4, Thank you for your loyalty to IHG and our resort. Please accept my sincerest apology that we did not exceed your expectations with our service delivery this visit. I am very sorry that your experience was not as usual and I have shared your feedback with my team for their follow-up. Thank you for taking the time to... More 

Brisbane, Australia
Level Contributor
119 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great venue for holidays and conference facility, wonderful grounds and close to golf courses. Staff very helpful and rooms are quite large being an older style resort. Conference rooms are large and can adapt to any size meeting.

Helpful?
Thank o12
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear o12, Thank you for taking the time to share your thoughts following your recent stay with us, we appreciate your feedback! Delighted that you had a great stay with us and we hope to have the pleasure of welcoming you back again very soon. Wishing you all the best. Monique More 

London, United Kingdom
Level Contributor
46 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Sanctuary Cove is a immaculately maintained resort. It's a typical golfing resort but the hotel has a huge pool and lagoon pool to relax around. The grounds are manicured and the staff unbelievably friendly and helpful. The club room is clean and well stocked by Chantal who really goes the extra mile. We only ate breakfast in the club room... More 

Helpful?
Thank 23Mikey23
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear 23Mikey23, Thank you for taking the time to post this detailed review following your recent stay with us, we appreciate your time and your feedback. Delighted to read that you had an enjoyable stay with us and a chance to explore both the resort and the adjacent Marine Village which certainly has a large variety of cafes and restaurants.... More 

Singapore, Singapore
Level Contributor
82 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very luxurious and pictureque stay. If you are a IHG member with points, this is a very reasonable option for points redemption. Resort is relatively large, so much so that they have a buggy to drive you to your block if it is far away from the lobby. Unique experience is that it has its own artificial beach, complete with... More 

Helpful?
Thank Terence1974_12
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Terence1974_12, Thank you for choosing to stay with us recently! We were so pleased to read that you had an enjoyable stay with us and a chance to relax. We do have a range of children's beach toys and sporting equipment at the Pool House. I do apologise that you were not made aware of this. We hope to... More 

Canberra, Australia
Level Contributor
118 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Definitely no longer a 5 star property - from the rude front desk staff at check in thru to the poor/non-existant service in the Club lounge, the black hairs waiting for us in the bathroom of our suite and the lack lustre service and food in the restaurant "The Fireplace." When I asked to talk to the manager in the... More 

Helpful?
Thank horsefish
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear horsefish, Thank you for your review. Please accept my sincerest apology that your stay did not meet expectation. I have reached out to you via private message as I am unable to locate a record of the issues you describe in our guest experience log hence would like to connect with you to understand your concerns in some more... More 

queensland,australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed last weekend for a conference. Overall very pleasant resort and good function facilities with variety of rooms catering to different sized groups. Accommodation was very comfortable and the environment with rooms overlooking the lagoon was relaxing. You cannot drive up to your room but staff can buggy your luggage up from the car park if you wish. Catering by... More 

Helpful?
Thank sabro1
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear sabro1, Thank you for taking the time to share your thoughts following your recent stay with us! I am delighted that you had an enjoyable conference stay and we hope to have the pleasure of welcoming you back for another visit. Warmest regards, Monique More 

Booker Bay, Australia
Level Contributor
64 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this resort on a break and found it to be a very high standard - in all aspects. While it's fair to say the complex is showing some age in some respects - it does not take away from the quality of the facilities, service, location or experience. This hotel seems to actually try and meet your... More 

Helpful?
1 Thank Greg N
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Greg N, What a delight to read your review! I am so pleased to read that the great service received by my team combined with our wonderful facilities enabled you to have a great experience. We appreciate the time you have taken to post this review and hope to have the pleasure of welcoming you back again. Kindest regards,... More 

Brisbane, Australia
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this location with a large conference group. I really was pleasantly surprised by the beautiful garden atmosphere, the privacy and the very friendly and obliging staff. They really stood out. Courtesy and service..a welcome change to some recent stopovers. Breakfast was well done. Conference meals not so well done. The facilities are great for a family stay.... More 

Helpful?
Thank Larraine C
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Larraine C, Thank you for taking the time to share your thoughts, we appreciate your feedback! I am delighted to read that you were pleasantly surprised by your experience with us and I have passed your kind comments onto my team. We hope to have the pleasure of looking after you again very soon. Warmest regards, Monique More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Location: Australia > Queensland > Gold Coast > Hope Island
Price Range: $151 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
InterContinental Sanctuary Cove Resort Hope Island, Gold Coast, Australia
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