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InterContinental Sanctuary Cove Resort

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InterContinental Sanctuary Cove Resort
InterContinental Sanctuary Cove Resort
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1,066 Reviews from our TripAdvisor Community

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Showing 1,034: English reviews
Brisbane, Australia
Reviewed 2 days ago NEWvia mobile

Me and my partners first time here, and we both enjoyed it loved everything from checking in til we checked out👌🏼 Just beautiful😍 We'll definitely be back. Keep up the good work guys😊 P.s- best hazelnut latte made by an asian girl that works at the Cove👌🏼 we didn't get her name, but please pass this on to her. She...

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Helpful?
Thank jsuaniu
Reviewed 2 days ago NEW

The best place on earth to relax and unwind. Away from the main parts helps create a secluded and intimate getaway location. This part of the world is definitely one of the most enshrined in natural beauty on this planet. And the resort itself is quintessential '80s classic - what an amazing period of architecture!

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Helpful?
Thank Xanthia C
Melbourne, Australia
Reviewed 3 days ago NEW

Just returned from a 7 night stay , the resort staff ensured our stay was pleasant , a couple of minor issues solved promptly . we enjoyed the breakfast but were surprised that no fresh fruit was available , not even a Queensland banana , It was a hot week but the air conditioning was great , Another plus was...

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Helpful?
Thank terrygus
Sydney, Australia
Reviewed 1 week ago NEW

Attended a business conference here for second year in a row. This facility is truly awesome with excellent business and congress facilities. It caters for all activities. From conference sessions, breakout rooms, group activity and formal events. The rooms are huge and well appointed and the team are really helpful and courteous.

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Helpful?
Thank Gail S
Vanessa A, Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Gail Thank you for taking the time to review Intercontinental Sanctuary Cove. I am delighted to hear that your business conference went well and that you have returned for a second year in a row to the resort. I will be sure to pass on your feedback to the team. We look forward to hopefully welcoming you back to...

Reviewed 1 week ago NEWvia mobile

I hosted a surprise birthday celebration for my husband and EVERY staff member that I dealt with was exceptional! We were also given a surprise room upgrade! WOW! WOW! WOW! It was a very hot weekend and all public areas and rooms were comfortably cooled. We are Club Members and the service provided was wonderful. Again, the friendly, efficient staff...

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Helpful?
Thank Vicki W
Vanessa A, Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Vicki W We thank you for choosing to host your husband's birthday celebration at Intercontinental Sanctuary Cove. I am delighted to read that you had a wonderful weekend and were WOW'd by our staff. I will be sure to pass your feedback on to the teams. We look forward to welcoming you back to the resort in the near...

Reviewed 1 week ago NEW

This is our favourite resort, we were married here 11 years ago, we've brought our children here many times since. Unfortunately, the last few stays, there's been too many issues that have really disappointed us. We tried hard to enjoy it and give feedback whilst there in hope that the experience would improve and because it holds a special place...

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Helpful?
Thank Rachael T
ashleybritnell, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear Rachael Thank you for taking the time to review Intercontinental Sanctuary Cove. We are disappointed to read about your recent stay. We take guest feedback very seriously and I will pass your feedback on to the relevant departments to ensure our standards are raised. I do hope we get the opportunity to welcome you back to the resort in...

Brisbane, Queensland, Australia
Reviewed 2 weeks ago

Peaceful 24 hour escape complete with fantastic customer service. A real relaxing getaway in a spacious bush setting complete with butcher birds on the balcony but with water views. The bed was one of the best in a motel I have ever slept on. The air-conditioning system was also great, easy to adjust and could be left on to keep...

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Helpful?
Thank SmileyTrax
ashleybritnell, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear SmileyTrax, Thank you for your review. I am pleased that you enjoyed your recent stay with us. It is great to read that you found the beds the best you have slept on in a hotel, and that you received great genuine customer service. We hope to welcome you back to the Resort in the near future. Regards, Ashley

Sydney, Australia
Reviewed 2 weeks ago via mobile

Love the tropical feel of this hotel. Offers all the amenities of a 5 star hotel, including a lagoon pool, another large pool and spa. It is an easy walk to the Sanctuary Cove Village which has a great choice of restaurants and cafes. Two golf courses available on site and Hope Island course nearby. Rooms are large with a...

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Helpful?
Thank Anne0366
ashleybritnell, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear Anne0366, Thank you for your review. I am pleased that you enjoyed your recent stay with us and benefited from all of the facilities on offer within the Resort and on it's doorstep. We look forward to welcoming you back in the near future. Regards, Ashley

Reviewed 2 weeks ago via mobile

Staff + Breakfast + Facilities = Excellent Perfect for what we wanted. A private relaxing comfortable location. Rooms were spacious. Pool was fantastic every age appropriate. Breakfast variety was great. Staff nothing but well mannered and helpful.

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Helpful?
Thank Betty2387
ashleybritnell, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear Betty2387, Thank you for your review. I am pleased that you enjoyed your stay with us and specifically found the service, breakfast offerings, rooms and facilities all good. I hope that we have the opportunity to welcome you back to the resort in the near future. Regards, Ashley

Sydney, Australia
Reviewed 2 weeks ago

Don't get me wrong - the pool, hotel and service is great. However, I had an incident where an irreplaceable ring (sitting safely inside a glass on the bathroom vanity) became missing after housekeeping had been through my room. I reported this upon checkout to Daniel Garland the Housekeeping Manager where he promised he would get back to me after...

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2Thank jenks1990
ashleybritnell, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear jenks1990, Thank you for reviewing your stay at the resort. I am pleased to read that you found the hotel, facilities and service great. I am sorry that your ring went missing while with us. I will pass your comments onto Daniel so that he can communicate back to you accordingly. I do hope that we have the opportunity...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Location: Australia > Queensland > Gold Coast > Hope Island
Price Range: $135 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
InterContinental Sanctuary Cove Resort Hope Island, Gold Coast, Australia
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travelers.
12 questions
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See all questions (12)

Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“More privacy on the outer wings”
 of 5 bubbles SmileyTrax, 2 weeks ago | Read review
“Stay somewhere else _ Sheraton Mirage on Gold Coast better.”
 of 5 bubbles bryceclubb, 3 weeks ago | Read review
“Ground floor rooms looking to pool are nice.”
 of 5 bubbles lunical, 3 weeks ago | Read review
“We booked a room with a pool view which was great for our kids”
 of 5 bubbles 454rossm, 3 weeks ago | Read review
“For a quiet room face the golf course.”
 of 5 bubbles RafaelD950, Jan 16, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question