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Turtle Beach Resort

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Turtle Beach Resort
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1,030 Reviews from our TripAdvisor Community

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Showing 1,028: English reviews
Sydney, Australia
Reviewed yesterday NEWvia mobile

We stayed at Turtle Beach Resort for one week while holidaying on the Gold Coast. It is a fantastic kid-friendly resort. There are many activities kids can enjoy, playing at the Splash Zone, mini golf, kids club, watch a movie at the cinema room, or play video games in the games room. There are 6 pools to choose from, one...

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Helpful?
Thank ana2567
Singapore
Reviewed 3 days ago NEWvia mobile

Excellent for kids and great location. Safe and enjoyable stay with super convenient and well priced eating at the Deck. Plenty to do for all the kids with safe pools and splash zone / water park. Easy access to Pacific Fair or Theme Parks via bus which stops out the front.

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Thank RL_AUS_SG
Reviewed 6 days ago NEWvia mobile

Stayed for 5 nights from 30/12/16, 2 bedroom superior room. Very clean, staff were very friendly and helpful. You don't need to leave the resort, they provide so many activities, the kids have fun. We loved it we extended our stay by one day and looking forward to returning very soon.

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Thank Vicky H
Reviewed 1 week ago via mobile

Fantastic family Resort on the Gold Coast. So much for everyone to do. It has 2 kids pools, 1 lap pool, 1 Adult Only pool & a Splash Zone. 15 hole putt putt around the whole resort. Can't fault this Resort. Great location also, with a 5 minute walk to Mermaid Beach, which is a patrolled beach. Great holiday...

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Thank Lilzach5
Perth, Australia
Reviewed 1 week ago

Stayed a couple of nights with two children, room was nice, spacious and clean with full amenities. The only problem was the split system air conditioner turned itself off after a few hours and had to be restarted, the filter was very dirty as if it had never been cleaned. The play areas look better in the photos than reality...

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Helpful?
Thank adriancameron
Melanie R, on behalf of the Resort Management Team at Turtle Beach Resort, responded to this review

Hi Adrian Thanks so much for your feedback; its really appreciated and I have alerted our Maintenance Team to your comments regarding the air conditioner. Next time you stay with us, consider booking in advance on a longer stay and you will find our 5-7 night stay are less expensive that our 1 or 2 night stays. Thanks again Melanie...

Sydney, Australia
Reviewed 2 weeks ago via mobile

This resort is frear value and facilities for families are on par with any of the best. We will definitely be using this will go resort again as the facility is spotless and it is great value and the staff are friendly

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Helpful?
Thank John W
Melanie R, on behalf of the Management Team at Turtle Beach Resort, responded to this review

Dear John Thank you so much. Make sure you come and stay with us again soon. Kind regards Melanie

Reviewed 2 weeks ago via mobile

My family of 2 adults and 2 children have just finished a 9 day stay at Turtle Beach Resort and would highly recommend the resort to anyone travelling with children. A highlight for us was being able to sit one at the Deck restaurant and have a cocktail while the kids enjoyed the splash zone water slides ! The staff...

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Helpful?
Thank Tesskatherine
Melanie R, on behalf of the Management Team at Turtle Beach Resort, responded to this review

Wow! Thanks so very much. We hope to see you again soon. Kind regards Melanie Reid

Sydney
Reviewed 3 weeks ago

We've been to many family resorts including Sea World QLD and Turtle Beach was better! Loved our Family Suite and my daughter loved the pools and slides. Close to the beach and Pacific Fair which was great for mum!

Review collected in partnership with this hotel
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Thank ainslie_mcmillan
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

We think so too, Ainslie. I hope you enjoyed your time at Pacific Fair. We look forward to welcoming you back to the Resort on another occasion. Kind regards Melanie

Palmerston North, New Zealand
Reviewed 3 weeks ago

This was our 4 visit. We stayed 10 days over Christmas. As always it was fantastic.......room was well equipped and spotlessly clean. Being on the third floor was probably a blessing........this helped to counteract all the junk food I tend to eat on holiday :) Staff were all very friendly and helpful. Pools are great, my 8 year old LOVED...

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Thank LillyBilly_12
Melanie R, on behalf of the Resort at Turtle Beach Resort, responded to this review

Being on the third floor is a great way to exercise whilst on holidays! Good on you! See you again next time. Kind regards Melanie Reid

Townsville, Australia
Reviewed 3 weeks ago

We spent 6 nights at Turtle Beach Resort with another family. We had a two room apartment on the 2nd floor overlooking the Splash Zone. The rooms were spacious and we loved having our own ensuite. We were a bit worried about the noise level being so close to the splash zone, however as soon as the balcony door closed...

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Thank X4943NAjuliel
Melanie R, on behalf of the Resort Management Team at Turtle Beach Resort, responded to this review

We really appreciate your recommendation and hope you decide to visit us again. Kind regards Melanie Reid

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it! ... more   less 

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range: $94 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Turtle Beach Resort 4.5*
Number of rooms: 233
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
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Questions & Answers

Here's what travelers have asked, with answers from Turtle Beach Resort staff and other travelers.
15 questions
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Brisbane, Australia

See all questions (15)

Questions? Get answers from Turtle Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“try and get a room close to the water slides if you have kids. our room was a fair hike from the water slides”
 of 5 bubbles adriancameron, 1 week ago | Read review
“Phone reception and request a hotel owned (not private investor owned) apartments”
 of 5 bubbles tinahI7242QS, 3 weeks ago | Read review
“Request to be in the area 'TB2' as this is where the restaurant, cinema and 3 x different pools are located.”
 of 5 bubbles 565olivers, 3 weeks ago | Read review
“We were in room 256 T2”
 of 5 bubbles 234jennyw, 4 weeks ago | Read review
“We love the ground floor apartments, easy access in and out of all the fabulous pools, BBQs, golf etc.”
 of 5 bubbles Michelle1971B, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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