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Sheraton Grand Mirage Resort, Gold Coast

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Sheraton Grand Mirage Resort, Gold Coast
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1,208 Reviews from our TripAdvisor Community

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Showing 1,176: English reviews
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

The resort is nothing like what you'd expect from a five star resort. The service is shocking and the staff are not resourceful. The hotel itself is dated and is in need of maintenance in the rooms. The food is very average (buffet /room service) One positive is the location of the hotel is right on the beach and across... More 

Helpful?
Thank mariaeL6956KD
Gold Coast, Australia
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We decided for our 25th wedding anniversary to spend the night here so we could relax and I as designated driver normally could indulge in a few drinks. We booked and paid in advance and got a great ocean view room with buffet breakfast for two included at what I considered a bargain price of under $300 although it was... More 

Helpful?
Thank Dantrain10
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dantrain10…we love when couples come to celebrate at our resort! Thank you for choosing Sheraton Grand Mirage for the exceptionally special occasion of your Silver Anniversary. We are so pleased this visit was a memorable one, and it really was our pleasure to welcome and look after you. Hoping you will return for another celebration in the future….warmly Mark PS... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is gorgeous! You will walk into beauty, the hotel is very spacious great dinning options (very expensive) the breakfast buffet is highly recommend. Our room was very big and spacious for a standard size room. Staff are very friendly and approachable. Right on the beach as well, just not near Surfers Paradise, it's about a 10 min drive.... More 

Helpful?
Thank Nathan S
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Hi Nathan S We appreciate your review and recommendation, and are proud you enjoyed our beautiful beachfront resort. Looking forward to welcoming you and your family back on a return stay, hopefully sometime soon. Warm regards Mark More 

Sydney, Australia
Level Contributor
179 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for a conference. Good facilities although smallish conference rooms when broken down from the large contiguous space. Quality breakfast. Resented that wi-fi not free unless you are an SPG member or prepared to sign up for the privilege.

Helpful?
Thank Mpk1970
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear Mpk1970 Thank you for reviewing your conference stay earlier this month. We appreciate you taking the time to share your insights and impressions, and hope we will have the pleasure of welcoming you back when you are next travelling to the Coast. Warmest regards Mark More 

Christchurch, New Zealand
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Had 5 days at the Sheraton recently. I had requested an earlier check in but this did not happen. We stayed in a lagoon room it was very clean and the bed was very comfortable. Some areas are looking a little worn but the service and facilities are fantastic. The breakfast was amazing. The location for us was good and... More 

Helpful?
Thank Sandra S
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Hi Sandra S…it was good to have you with us during your visit to the Gold Coast. We’re delighted you enjoyed your stay and would return, and I was proud to read your comment on our associates and how helpful they were during your visit. We’re sorry though we couldn’t assist with an early check in on this occasion. We... More 

Oxford, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Good sized rooms with the facilities you'd expect. Much better condition than the Port Douglas resort - although it may have been renovated since I was last there. The food was very good. It's a good location, especially if you want to avoid Cavill Ave etc. The main negative is the pool - it's not really a resort standard pool.

Helpful?
Thank jcj70
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

jcj70…thank you for staying at Sheraton Grande Mirage on your recent business trip to Australia. We appreciate you choosing our resort for the Gold Coast leg, and the time you have taken to review your experience. Our Culinary team in particular was delighted to read your comments!…..warmly, Mark More 

Sydney, Australia
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Again I enjoyed staying at this beautiful Resort during the Gold Coast Airport Marathon weekend. Although I only stayed 2 nights this year they were extremely enjoyable. Our room was ready earlier than anticipated which was a lovely surprise and helped us enjoy the full day at the resort. The Sweet sleeper bed was again like sleeping on a cloud... More 

Helpful?
Thank Jayne L
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear Jayne L…thank you for returning for another Gold Coast Marathon. We appreciate your loyal support and the time you take after each visit to review your Mirage experience. Delighted your stay was another enjoyable one, and congratulations on your participation in this fantastic event which continues to go from strength to strength each year. We look forward to welcoming... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

Having stayed at other Sheraton Properties this property is one of the best. The rooms and facilities are beautiful and the decor is impressive. The level of service at the hotel is very high and their ability to accommodate your requests is exceptional. We stayed as a family of five and we would definitely be back. The pool area is... More 

Helpful?
Thank A TripAdvisor Member
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear TripAdvisor Member….we enjoyed and appreciated your review (and heading – we loved that). Thank you for your support of Sheraton and for sharing so positively your Mirage experience. Looking forward to welcoming you and your family back for a return stay; hopefully soon….warmest regards, Mark More 

Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The first impression's mean so much and to be greeted with a smile is a good start, we had booked over the phone with a Starwood staff member and unfortunately our booking hadn't gone through straight away so our option was to wait until it had but the Manager on shift made sure we got to our room and set... More 

Helpful?
1 Thank Murray W
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Murray W….thank you for your fantastic review of your recent stay with your family. We are delighted you loved our resort, and appreciate the time you have taken to provide your impressions and insights in such detail. Looking forward to welcoming you all back – perhaps for a longer stay next time? Warmest wishes…Mark and the Mirage Team More 

New York City, New York
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Great room with a great view. Staff were helpful and friendly. Loved the proximity to main beach, you can't get any better on the Gold Coast. I stayed mid week and the only negative I have is that there were too many Business conferences.

Helpful?
Thank Harvey J
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Harvey J, thank you for your (mostly) positive review on your Mirage experience. We are pleased you enjoyed the resort and our perfect location, but are sorry that your stay was impacted somewhat by events in the hotel during your visit. We hope you and your family will return when you are next visiting Australia, warmly Mark More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 

Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Main Beach
Price Range: $184 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia
Hotel Style:
#1 Luxury Hotel in Main Beach
#1 Family Hotel in Main Beach
#2 Romantic Hotel in Main Beach
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