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We spent 3 nights in a Superior Suite with our 3 year old, the room was perfect for a small family, with a large bedroom and a sofa bed in the living room, and an extra w/c as well. The bathroom is huge, with a...More
This has been on my bucket list for about 7 years now and I was so excited to come here.
My husband had arranged for the Rolls Royce Phantom to collect us from Brisbane airport. The pick service and the Rolls Royce was phenomenal. It...More
Check in was smooth and friendly. However, to my disappointment there was no welcome drink. It was my birthday and my husband had previously emailed about it. We got upgraded and I got a versace cupcake delivered to the room and a lovely birthday letter,...More
The Palazzo Versace on the gold coast promised to be a special luxury holiday rest spot for us. The hotel is in desperate need of make over. Its better days are behind it.
One could sense it was once very special but those times are...More
We stayed her for a couple of nights to celebrate my husband's special birthday. I rang the hotel prior to arrival to advise them of his birthday and his name.
When we arrived, we were promptly provided the room keys with no instructions or advice...More
Response from Hari_Varier, Guest Relations Manager at Palazzo VersaceResponded 3 days ago
Dear Valued Guest,
Thank you for your review.
At Palazzo Versace we take pride in meeting high expectations of our guests and I am truly sorry your stay was less than satisfactory with us.
We understand the Superior room did not meet your expectations. I...More