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Carmel By The Sea

Certificate of Excellence
177 Old Burleigh Road, Broadbeach, Gold Coast, Queensland 4218, Australia
Hotel amenities
1 room 1 adult
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Carmel By The Sea
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160 Reviews from our TripAdvisor Community

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Greater Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

This was our 3rd trip and our 3 bedroom apartment was perfect, clean and tidy as per previous trips. New management provided excellent service extremely helpful and accommodating. There was nothing we needed fantastic location we where able to walk everywhere we wanted to go or very cheap Taxi's home from the Casino.Would highly recommend Carmel by the Sea we... More 

Helpful?
Thank Liz D
Gary F, Guest Relations Manager at Carmel By The Sea, responded to this review

Hi Liz - thank you for your kind review of Carmel by the Sea. It's lovely to hear that you all enjoyed your time with us again. We always do our best to provide whatever it is our guests need and for those loyal guests like yourself, we're more than happy to go the extra mile...not that your group needed... More 

Moree, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Very comfortable, spacious and well appointed suite. Fantastic ocean views. Great facilities never seemed like there was a crowd around you. Plenty of room for 5 without being under each others feet (3 bed suite). Great location for convenience.

Helpful?
Thank Mike S
Gary F, Guest Relations Manager at Carmel By The Sea, responded to this review

Thank you for sharing your experience at Carmel by the Sea. The three bedroom suites are a very special apartment and I'm really glad that you found yours to be spacious enough for your group to spread out. We really are lucky that with such big grounds, and plentiful facilities the resort never feels crowded - even when we're fully... More 

Greater Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A quick family trip to the Gold Coast for an event at the casino but did not want to stay there - chose Carmel by the Sea at Broadbeach and could not have been happier with our decision. A five minute walk to Broadbeach shopping and restaurant district; the beach and parks are right across the road and getting to... More 

Helpful?
Thank Bronwyn H
Gary F, Guest Relations Manager at Carmel By The Sea, responded to this review

Hi Bronwyn. Thank you for taking the time to review Carmel by the Sea. It's great to hear you enjoyed your time with us. We do have a very convenient location and the building has been well designed to maximise our proximity to the beach so that even the lower levels have ocean views. Furthermore, we are close enough to... More 

Sydney, New South Wales, Australia
2 reviews
3 of 5 stars Reviewed January 4, 2016

We are regular visitors to the Gold Coast and I'm disappointed to say that Carmel By the Sea didn't live up to our expectations. We were amazed by the number of rules -- at every turn there are a set of rules on the walls - no surfboards in the lift, which for a beachside apartment made life very difficult,... More 

Helpful?
Thank Allison R
Gary F, Guest Relations Manager at Carmel By The Sea, responded to this review

Hi Allison. Thank you for sharing your experience of Carmel by the Sea. I am so sorry to hear you were disappointed. The "rules" displayed around the property are actually in place to safeguard our holiday guests rather than permanent residents and all serve an important purpose. Surfboards have caused damage in the elevators to both the structure and other... More 

Gold Coast, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 14, 2015

To be fair, I can't comment on the our stay because we haven't stayed, and won't be staying. My brother has been doing some research to come and stay near us at Broadbeach (he is coming up for a month with family) and asked could I just go an inspect an apartment at Carmel By The Sea, literally 2 blocks... More 

Helpful?
1 Thank priv8eye
Gary F, Guest Relations Manager at Carmel By The Sea, responded to this review

Thank you for raising the issue of why you were unable to view an apartment for your brother at Carmel by the Sea. I do hope he was able to find somewhere that suited him for his vacation. Unfortunately during peak season, we are not always able to display apartments as our occupancy rates are very high. We also do... More 

Canberra, Australia
Level Contributor
2 reviews
4 of 5 stars Reviewed December 12, 2015

No staff at check-in made things a bit difficult, particularly if arriving after 4pm. The "free" Wi-Fi is limited to 8 hours. The apartment isn't serviced during your stay. Take your own towels to the pool and gym.

Helpful?
Thank Jonathan_travelling
Gary F, Guest Relations Manager at Carmel By The Sea, responded to this review

Hi Jonathon. Thank you for taking the time to share your experience of Carmel by the Sea. I'm sorry to hear you had difficulty using the after hours arrival service. You are always welcome to call the resort number as our onsite manager is always available to provide assistance. Yes the complimentary Wifi is provided for 8 hours of access... More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 22, 2015

Visiting from interstate with my wife and grandson for his 13th birthday and arriving in the dark, after hours was not a positive experience. Carmel by the Sea was not lit up and had no identifying signage. After finding it, the after hours check in process then learning how to access the lifts added to our frustration. Once in our... More 

Helpful?
1 Thank Peter W
Gary F, Guest Relations Manager at Carmel By The Sea, responded to this review

Hi Peter. Thank you for taking the time to share your experience of Carmel by the Sea. I'm pleased to hear you enjoyed your stay. I'm sorry to hear you had a difficult time finding the building. As we are located on the corner of George Avenue and Old Burleigh Road the property takes up the whole front of the... More 

Melbourne, Australia
1 review
2 of 5 stars Reviewed October 25, 2015

put on 5th floor after asking for ocean views, had to ask for cleaner to come in and clean the kitchen and floors (food on plates, carpets actually need steam cleaning). Shower screens have build up of mould. Jackhammering on the floor below ruined the peace of one day. water disruptions were an inconvenience for two days. Cannot believe they... More 

Helpful?
Thank Leanne R
Gary F, Guest Relations Manager at Carmel By The Sea, responded to this review

Hi Leanne. Thank you for taking the time to review Carmel by the Sea. I'm so sorry to hear you didn't thoroughly enjoy your stay. I understand the cleaning staff had missed some aspects of the service in your apartment and these were attended to when brought to our notice. It is always our aim to provide a clean apartment... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 19, 2015 via mobile

Amazing place to say across the road from beach .even though it does look a bit old and walls very thin and you can here people from above room .perfect position to oasis and pacific fair amazingly perfect sized rooms perfect for families.

Helpful?
1 Thank johnterlato
Gary F, Guest Relations Manager at Carmel By The Sea, responded to this review

Thank you for sharing your experience of Carmel by the Sea. It's so lovely to know you found our proximity to the highlights of Broadbeach to be perfect for your needs. And yes, we are very lucky to have such large apartments with spacious living areas and balconies. This is becoming increasingly rare in the more modern apartments making Carmel... More 

Melbourne, Australia
Level Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed September 29, 2015

We shared a 24th floor apartment with our son, his wife and daughter, who gave us the master bedroom. It was the size of two normal bedrooms. The master en suite (with spa and dressing room) was also huge. All modern appliances, three TV sets (one with cable), spacious lounge, dining area, and a veranda that circled the entire complex.... More 

Helpful?
Thank Swaggie
Gary F, Guest Relations Manager at Carmel By The Sea, responded to this review

Thank you for taking the time to share your experience of Carmel by the Sea. The 24th level residences are simply amazing. They offer such spacious living and breathtaking views. These sub-penthouse apartment types are second to none and make the perfect backdrop for a break from the hustle and bustle. As they are a luxury apartment the pricing is... More 

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