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The Balkan Jewel Resort & Chalets

Area Betolovoto, Razlog 2760 Bulgaria
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Traveler (240)
Room & Suite (108)
Videos (1)


Travelers' Choice 2019 Winner
Discover the views of the spectacular, natural, tranquil beauty of The Pirin, Rila & Rhodopes Mountains and the Pirin Golf Course. A UNESCO World Heritage environment. As soon as you set foot in The Balkan Jewel Resort, you will feel relaxed, at ease and cared for by our warm, friendly staff. The all year round Balkan Jewel Resort , offers well-appointed, comfortable, studios, or 1 & 2 bedroom apartments and 1 Bedroom Delux Suites also just a short distance away our new 3 bedroom delux chalets . All apartments come with a bathroom including toiletries and are equipped with flat screen cable TV’s, telephones, irons, hairdryers and free wireless internet. The apartments have spacious living rooms with equipped kitchens, sofa bed or bedrooms. Most apartments have a balcony traditional wood burning fireplace and a balcony and are available upon request. Our 3 bedroom chalets have 3 double bedrooms, a large lounge and dining area, a fully equipped kitchen, 1 ensuite and 1 guest bathroom a garden and outside eating area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Books, DVDs, music for children
Free internet
Public wifi
Hot tub
Pool with view
Indoor pool
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Outdoor dining area
Vending machine
Bicycles available
Game room
Horseback riding
Ski rentals
Ski school
Archery offsite
Bicycle tours
Walking tours
Board games / puzzles
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Neck massage
24-hour security
Baggage storage
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
Laundry service
Self-serve laundry
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Room features
Dining area
Seating area
Flatscreen TV
Bath / shower
Wardrobe / closet
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
English, Bulgarian, Greek
Hotel links
Visit hotel website
364Reviews29Q+A72Room tips
Traveler rating
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Popular mentions
We stayed from 26 December to 4 January 2020. The hotel is friendly and welcoming, we stayed in Amber block in a 1 bed apartment, our children stayed on the sofa bed in the lounge which was not of good quality or very comfortable. The bedroom was spacious, lots of storage in the bedroom, hallway and lounge. The bathroom was small and dated but functional. The food is hearty and the restaurant manager George is very friendly and helpful. Our stay was during a local holiday so there were a lot of people in our hotel and the food ran out quite a lot, with long delays to replace it. I think this was more down to the amount of food people were taking rather than the kitchen being under staffed. The spa is a great way to unwind after a days skiing. The games room was also a great addition to the evenings entertainment. We hired a car from the airport which made it much easier driving into Bansko. We also drove up the mountain rather than take the gondola as the queues were so long to go up and down, but I guess this was because you couldn't ski all the way to the town as the snow hadn't reached that far yet. This hotel would be lovely in the summer too.
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Response from BalkanJewel1, Manager at The Balkan Jewel Resort & Chalets
Responded 1 week ago
Thank you for the nice words and great rating, NosandNoo. We are delighted to hear you enjoyed your stay with us. Thank you for understanding the delays at the restaurant. The Balkan Jewel indeed is a great place to visit during the Summer. If you liked the views of the mountains now you will be absolutely amazed in the Summer. We will be happy to see you again then. Warm regards, The Balkan Jewel Team
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Would have been 4 out of 5 but we left early because of security issues with the cleaners entering our apartment when the do not disturb sign was out, and food issues. We had paid for half board shown as a buffet style but in all actuality was changed to meals from a menu. On the third day we were told by the restaurant manager that we were ordering too much. This was the final straw and we cut our holiday short. Booking.com brokered a 2 day refund but we would not recommend.
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Very okay hotel. We booked the 2 bedroom apartment and were pleased with our stay. The living room had a fire place and we were able to purchase wood from the lobby. Someone came by and helped to get us set up. It was very cozy. The beds were OKAY. But the split in the mattress was very uncomfortable. I wish they had put a large sheet over the mattresses instead of individual sheets on the mattresses. The towel heater in our bathroom was very temperamental. I seemed to be able to get it to work when I needed my swimsuit dried, but not when I wanted a warm towel. Oh well. The WiFi was fine on property, however it didn’t work well in the bedrooms. We checked out the indoor pool and it was nice. We had gone to the pool/spa area to get massages. We booked our treatments with reception a day in advance. It was a little complicated booking because the masseurs are offsite and reception needed to call and discuss availability, however the massages were fine. I think I would have preferred a deeper tissue massage, but with the complication with booking I wasn’t able to fully communicate what I wanted. As to the pools, my only comment is that the water could have been a little warmer. The issue with the pool/spa/sauna area was that there was no phone to call the lobby, and we couldn’t figure out how to get the sauna/steam room started. It was still nice to hang out in the indoor jacuzzi while watching the snow fall outside though. The hotel was probably a 15 drive from the slopes. We didn’t use the shuttle, but they did have a free shuttle that could be utilized. Overall it was a good stay and I wouldn’t be opposed to returning.
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Response from BalkanJewel1, Manager at The Balkan Jewel Resort & Chalets
Responded 2 weeks ago
Dear Darface13, Thank you for taking the time to leave a detailed review. Your feedback is very much appreciated especially with the details you gave us. That will help us improve our services and operation. We look forward to welcoming you again. Warm regards, The Balkan Jewel team
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Amazing property the staff is woinderful and frinedly. It is got an amazing view. A tip.. try and get rooms on the top floors for bettwer view of the lands. The room aminities are allright and the resort has all the amenities required in a 5 star property
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Response from Excursion766812, Manager at The Balkan Jewel Resort & Chalets
Responded Oct 13, 2019
Dear Mumbaisking, Many thanks for the great score and nice words. We are happy to know you have enjoyed your holiday with us and we hope to see you again. Warm regards, The Balkan Jewel Team
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We booked the Balkan Jewel for a late summer holiday and had a lovely week relaxing by the pool and taking excursions to see the Rila monastery, narrow gauge railway and a lot of pottering about Bansko. We stayed in one if the 3 bedroom chalets which was spotlessly clean, spacious and comfortable. The chalets are about 10 minutes walk from the main resort so bear this in mind if you include meals in your booking. My mum uses a walking stick and so we took full advantage of the offer of lifts to and from the resort - we just had to ring reception and a few minutes later one if the lovely drivers would appear. However kitchen was very well equipped and there is a big supermarket nearby - and a mini market for basics five minutes utes was away. Resort staff were great and incredibly helpful with all of our requests - we used the free shuttle service into Bansko a lot and it was completely reliable. Special mention to Emil on reception and George who runs the bar and restaurant who made our stay special. Excellent buffet breakfast with hot dishes, cereals, fruit, cheese and cold meats - and kind offer to make anything else we fancied. Evening buffet when available is excellent value and we loved the risotto, home made chicken soup, salads and trout from the a la Carte menu. Would definitely recommend the hotel and think it would be a great base fir a skiing holiday in the winter.
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Response from Excursion766812, Manager at The Balkan Jewel Resort & Chalets
Responded Sep 28, 2019
Hello, Helen L, Thank you for the great score. We are happy that you enjoyed your holiday in one of our new chalets. We hope to see you again. Regards, the Balkan Jewel Resort and Chalets
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$38 - $98 (Based on Average Rates for a Standard Room)
balkan jewel hotel razlog
BulgariaBlagoevgrad ProvinceRazlog
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Frequently Asked Questions about The Balkan Jewel Resort & Chalets
Which popular attractions are close to The Balkan Jewel Resort & Chalets?
Nearby attractions include TSAKIRIS Ski & Snowboard (3.7 miles), Method Snow School (3.7 miles), and Bansko Ski Mania (3.7 miles).
What are some of the property amenities at The Balkan Jewel Resort & Chalets?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Balkan Jewel Resort & Chalets?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at The Balkan Jewel Resort & Chalets?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Balkan Jewel Resort & Chalets?
Yes, free parking is available to guests.
What are some restaurants close to The Balkan Jewel Resort & Chalets?
Conveniently located restaurants include Forest Cup, Chevermeto, and Le Petit Nicolas.
Are there opportunities to exercise at The Balkan Jewel Resort & Chalets?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Balkan Jewel Resort & Chalets have an airport shuttle?
Yes, The Balkan Jewel Resort & Chalets offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Balkan Jewel Resort & Chalets?
Yes, laundry service and self serve laundry are offered to guests.
Does The Balkan Jewel Resort & Chalets offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Balkan Jewel Resort & Chalets?
The staff speaks multiple languages, including English, Greek, and Bulgarian.