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11/26/2017 11/27/2017
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    Balkan Jewel Resort & Spa

    PO Box 62, area Betolovoto, Razlog 2760, Bulgaria
    011 359 92 919 211
    Hotel website
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    11/26/2017 11/27/2017
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    Traveler (150)
    Room & Suite (83)
    • Excellent53%
    • Very good30%
    • Average10%
    • Poor4%
    • Terrible3%
    Travelers talk about
    “shuttle bus” (16 reviews)
    “games room” (10 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Non-Smoking Hotel
    Airport Transportation
    4.0 Star Hotel
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    Nov 26Nov 27
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (262)
    Traveler rating
    Traveler type
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    1 - 5 of 231 reviews

    Reviewed 3 days ago via mobile

    Just spent 5 nights here for some rest and relaxation. The staff were all friendly and very helpful. Especially the Reception crew! We made use of the excellent Spa facilities and the free shuttle bus to Razlog and Bansko. Lovely views from our room over...More

    Thank Carla S
    Reviewed 2 weeks ago

    Pros: Modern, fully equipped and spacious studio Fast wireless internet Free parking Free shuttle to ski lift Cons: Small and somewhat dirty pool No hot connection between my room and the spa center Food in the restaurant not so good like other hotels in the...More

    Thank milemobile
    Response from Balkan J, Manager at Balkan Jewel Resort & SpaResponded 6 days ago

    Thank you for taking the time to write your review we really appreciate it. We have a dedicated pool attendant and I will check into why the pool appeared to be dirty whilst you were with us and make sure this does not happen again....More

    Reviewed 2 weeks ago

    The hotel room was very nice, with a kitchen and nice sized balcony. We also had beautiful mountain views that I certainly never got bored with. We also found the staff to be really friendly and attentive so that was great. They were always there...More

    Thank Chelsea B
    Response from Balkan J, Manager at Balkan Jewel Resort & SpaResponded 6 days ago

    Thank you for your review, we appreciate you taking the time to write it and have taken into account your comments. We always take any points made by our guests seriously and are constantly upgrading our facilities. We have a new chef who upgraded the...More

    Reviewed 3 weeks ago

    Good spa facilities, nice room, amazing views! Would give 5 but I couldn't as our cutlery wasn't all there/some was broken on arrival in a self catered room. The spa is great but we went out of season so the hotel was pretty dead -...More

    Thank liamringphoto
    Response from Balkan J, Manager at Balkan Jewel Resort & SpaResponded 6 days ago

    Thank you so much for your lovely review. We have taken into account your comment about the cutlery and apologize as normally all rooms are double checked to make sure everything is in order . I do hope that you will visit us again in...More

    Reviewed October 9, 2017

    The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. If you don't have your own means of transportation, it's terribly hard to get to the city and back. The resort is split up...More

    Thank hazel_c719
    Response from Balkan J, Manager at Balkan Jewel Resort & SpaResponded October 10, 2017

    Hi Hazel, Thank you for your review. I am really sorry if we didn't live up to your expectations. I am not sure if you are aware but we offer free scheduled shuttle buses to Razlog & Bansko and we do stipulate in all listings...More

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    Awards & Recognition
    Travelers' Choice2017 Winner
    Certificate of Excellence
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Meeting Rooms
    • Laundry Service
    • Airport Transportation
    • Dry Cleaning
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Center with Gym / Workout Room
    • Heated pool
    • Indoor pool
    • Hot Tub
    • Outdoor pool
    • Price range
    • $27 - $64 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Best Value Hotel in Razlog
    • #1 Luxury Hotel in Razlog
    • #1 Spa Hotel in Razlog
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Suites
    • Number of rooms
    • 160
    • Reservation Options
    • TripAdvisor is proud to partner with HostelWorld, Booking.com, Cancelon, TripOnline SA, Hotels.com, Hotwire, HotelQuickly and Cheap Tickets so you can book your Balkan Jewel Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Bulgaria >
    • Blagoevgrad Province >
    • Razlog
    • Also Known As
    • Balkan Jewel Hotel Razlog
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    Traveler (150)
    Room & Suite (83)
    Pool & Beach (18)
    Dining (12)
    Hotel & Grounds (102)
    Family and Play Areas (16)
    Bathroom (2)
    Business Center & Event Rooms (1)
    Sponsored by:
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    Ask a question
    Questions & Answers
    Claire M
    November 16, 2017|
    AnswerShow all 5 answers
    Response from Julie C | Reviewed this property |
    We rang the hotel before we went and they arranged a taxi for us which was €130 return so I'm afraid no shuttle service!!
    July 15, 2017|
    AnswerShow all 4 answers
    Response from Balkan J | Property representative |
    Hi Just to let you know we don't have air conditioning in the rooms however most rooms remain cool throughout the year and fans can be requested from the reception.
    Chelsea B
    July 3, 2017|
    AnswerShow all 4 answers
    Response from Balkan J | Property representative |
    Hi thank you for your question. The first shuttle is 8.30am and the last returning shuttle is 4.30pm however if there are special events such as the Jazz festival we do run later shuttles dependant upon the demand We look... More
    Room Tips
    "Upgrade from a Studio if you can afford it :)"
    Read review
    "23 in Emerald block, one bedroom (same block as spa center) 3 floors up with views of the golf course and..."
    Read review
    "We were in No 12 Jade which was a large studio suite with balcony!!"
    Read review
    "Rooms are really big and luxury! Just go there and you will see!"
    Read review
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