We stayed in the Orchid apartments and we were very disappointed: - in 5 days no cleaning in the rooms - in 5 days no changing the sheets - no 4 stars facilities in the rooms like hairdryer, minibar, phone, internet ( we have had very poor wifi connection from another rooms), no iron... and so on - very dirty in the SPA area - awful smelling in SPA area - very few stuff for such a capacity, they were very stressed and not so friendly with the tourists - we spent the new year there and we were served with 2nd dish only, when 3 tables ahed us they were at the 4th dish, and when we complained they took plates from other tables and put it on ours... - the food from buffet was composed of only with the cheapest products found in stores, products like ARO
Where should i start !!!! Check inn at the Hotel with early check in payed in advance. The Lady at the frond desk she look at us like she hate the minute we where there. She point us a sign that writes check in is 14.00. Right first impression... i thought maybe she is tired, lets see. Waiting 2 hours to give the room and not apology, not a smile nothing. Since we entered a room what a disaster!!!!! the room was extremely dirty. I will add photo that the pillow was with a yellow stain and Hair on it. The same the duvet The mattress was terrible . Returned to the reception, and the same lady this time more angry with her colleague, ( The man had a shirt out of his trousers,chewing chug-am and got the phone to call the house keeping department. Again not an apology, not a…
To make a long story short: they have the facilities to be a good hotel, too bad that they are utterly understaffed and unwilling to do their job. Minus points for a 4* hotel- - please note this applies for all the 4 rooms that we, as a group, had: no hairdryer in the rooms - you have to specifically ask for at the reception- and that in winter, no laundry service or iron in the room, no safe, no minibar. The rooms are distributed really odd. You have units with one apartment and one double room, so as group of couples you are always going to be divided and be sharing the unit with strangers. The cleaning staff was for us as good as nonexistent: they only cleaned our room once in 5 days - after we complained to the manager. Please note we only went so far as the manager because…
Pros: 1. Clean and nice room 2. Quiet street not far from ski center, by car reaching in 4 min. 3. Very delicious and sufficient breakfast. Perhaps the choice is not too big, but it is more than enough to enjoy a plenty amount of good food at morning 4. a bed was very good, but pillows were disappointing 5. a nice balcony, where you can sit and enjoy fresh air Cons: 1. Parking is problematic, snow is not removed well, so a narrow street is even more narrowed, so cars park too close, you would not like to trust someone's parking ability. So it is better to park down arround the corner on the residential area street 2. Although the staff is very polite and nice, their English language skill is very limited, so you have to ask very simple questions with clear pronounciation
Stayed in the Orchid apartments, but highly recommend the main building. From there you can go by elevator for dining, to the spa etc. Hotel looks nice, rooms are good. There is beautiful garden surrounding apartment buildings. We had all inclusive option, but the food choice was poor and repetitive. TV is useless, only Bulgarian channels, wireless network unstable.
we stay at murite for christmas eve 2016 and everything was lovely ,from staff to food and facilitys.room was very warm and nice .love it and we just made reservation for christmas 2017 with another friends .
I was in apartment whit 2 bedrooms and nice view from the 5 floor.The breakfast, lunch and diner food was rich. The pool is little for over 300 peoples and the spa was verry dirty. Maybe in the winter is good.
I ve visited it in January with bad weather condintion. I found and approached it easily. Luxury hotel with clean big rooms, excellent breakfast and generally food, medium internal pool and spa center. However, I think that it could be a little bit cheaper.
This was my fourth stay here in five years. Unfortunately, this property really went downhill before my eyes. It was an amazing hotel, but not anymore. Rooms are dirty and scruffy, the staff could not be more careless. The pool is cold and the spa area seems neglected. Filthy hot tub. The choice of food is pants and its quality continue to worsen year after year and nobody seems to care. Rather disappointing throughout. A pity.
pros: Great view of the mountains, spacious rooms, and great wifi everywhere, big terrace with mountain view. Beds were OK, and there was enough space for luggage, clothes etc. Food was tasty but the choice was poor(all incl.) cons: room had kitchen area, but no cutlery, dishes or anything like that. No aircon in the rooms. The rooms were cleaned only if requested, and it was done poorly. We had to ask twice for cleaning(at the receptionists desk) as general cleaning is only a swipe here and there. The dust was everywhere in the room and in common areas. The hotel was poorly maintained, and there was rubbish everywhere in the common areas(untended for days). The floor in the kids playing zone was always sticky, and there was nothing for the kids to play with. Play-zone for…