We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Mercure Puka Park Resort

Traveler (251)
Room & Suite (108)
Dining (33)

About

#2 of 2 hotels in Pauanui
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, just 1 hours 40 minutes from Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries.
Read more
Property amenities
Restaurant
Free parking
Room service
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Sauna
Self-Serve Laundry
Tennis Court
Show more
Room amenities
Air conditioning
Refrigerator in room
Room types
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
939Reviews
19Q+A
100Room tips
Traveler rating
  • 393
  • 316
  • 141
  • 58
  • 31
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
We stayed in a little cabin in amongst the tree ferns and a short walk from the main hotel. This involved climbing outside stairs and would not be suitable for anybody unsteady on their feet or using a wheelchair. While the room was very atmospheric, there was no minibar in
Read more
Response from Andrew D, General Manager at Grand Mercure Puka Park Resort
Responded 3 days ago
Evening Anita C, We really appreciate you recent review. Each room has tea and coffee making, a kettle is found in the cupboard (not all our guests want a hot drink) and the tea/coffee is found in the cupboard below the tv. Fresh milk can we requested by calling reception.We are in the process of putting a wine, beer and nuts/crisps mini bar offering to each room along with moving from solar to electric heating of the pool. Many thanks again for your feedback. With best wishes Andrew General Manager Email: gm@pukapark.co.nz Mobile: 027 459 8000
Read more
My husband and I stayed here for a night away from the kids. We chose the Rimu Chalet. The hotel is set into the trees and is very peaceful with the calming sounds of birds. When we booked I explained about some mobility issues and they made sure we had a chalet close to the
Read more
Response from Andrew D, General Manager at Grand Mercure Puka Park Resort
Responded 5 days ago
Dear Kezzaj17, Such a detailed review, thank you. I would encourage all guests when they are staying at the property to flag that the bed wasn't to their liking and we can move you. The beds have all been replaced in the last few years. From a personal point of view I have stayed in some of the rooms with a bath and these are of reasonable size, and the other fixtures are typical hotel offerings. Many thanks again for your feedback and do hope you return before long. With best wishes Andrew General Manager Email:gm@pukapark.co.nz Mobile: 027 459 8000
Read more
We had the best time here. The chalet was relaxing and comfortable. The staff were excellent- special mention to Ruby, Adam, Lachlan and Angelika. They made us feel special with personal service and attention to detail. Great ambassadors for the resort. We would gladly stay
Read more
Response from Andrew D, General Manager at Grand Mercure Puka Park Resort
Responded 5 days ago
Dear konstantlee, Many thanks for your review. Much appreciated indeed especially you mention some of the great team members here. Excellent that the silver fern was there too! With best wishes Andrew General Manager Email:gm@pukapark.co.nz Mobile: 027 459 8000
Read more
We stayed at Grand Mercure Puka Park Resort for one night last week. We loved the hotel and the staff. Ruth welcomed us with her friendly big smile. The room was clean and spacious. We had dinner and breakfast there and both were excellent. We will definitely go back when we
Read more
Response from Andrew D, General Manager at Grand Mercure Puka Park Resort
Responded 2 weeks ago
Dear 3ChrisT14, Greetings from the Good for your soul territory! Ruth is an absolute star. Thank you. Was a night long enough? Do please return, we have such great packages available at the moment. With best wishes Andrew General Manager Email:gm@pukapark.co.nz Mobile: 027 459 8000
Read more
Room very comfortable. Staff are the most cheerful and obliging we have ever experienced. Heated floor in bathroom and toilet very welcome when nature calls in middle of night, The golf buggies are always available for us elderlies and the staff always more than happy to drive
Read more
Response from Andrew D, General Manager at Grand Mercure Puka Park Resort
Responded 2 weeks ago
Dear Wonged, Such wonderful comments thank you and many thanks for giving us 5 star in service and 4 for value and sleep quality. Not sure if you realise but you have only given us a 1 star overall which I think you didn't mean to do. If you can correct that this would be greatly appreciated. With best wishes Andrew General Manager Email:gm@pukapark.co.nz Mobile: 027 459 8000
Read more
Previous
PRICE RANGE
$124 - $258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mercure puka park hotel pauanui
LOCATION
New ZealandNorth IslandWaikato RegionCoromandel PeninsulaPauanui
NUMBER OF ROOMS
48
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing