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Grand Mercure Puka Park Resort

Certificate of Excellence
Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
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Grand Mercure Puka Park Resort
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594 Reviews from our TripAdvisor Community

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Showing 549: English reviews
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Puka Park was the first stop on our North Island Adventure, we arrived as the sun was setting. We were driven from the car park to our room by golf cart, the room was comfortable and welcoming. Before dining at their restaurant my boyfriend and I decided to enjoy a drink by the fire, which was a pleasant experience. However,... More 

Helpful?
Thank Sarah-Jane R
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Sarah-Jane R Thank you for taking the time to write a review of Puka Park Resort, Grand Mercure. I am very sorry you had not been made aware of the “Discover Monday” international buffet and I’m disappointed you didn’t enjoy the event the same way the many other guests did on this occasion. The spicy Portuguese chicken was authentic... More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and I decided to take a short break and chose to spend 3 days at Puka Park. This is the fourth time we have stayed and did feel it was looking a little tired on our last visit so we were looking forward to seeing what changes had been made since our last visit. The answer was massive... More 

Helpful?
Thank Mike W
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Mike What a fantastic review... we are completely humbled by your comments. Feedback such as yours provides all the motivation we need to continue to strive ahead for our customers. All the best and see you again soon Mike Bradley Conder More 

Auckland
Level Contributor
130 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The resort is approx 2 hrs from Auckland and a good hideaway spot if you are wanting to relax for a short break. The rooms have been recently done and are situated in a forest like surrounding, the staff are excellent and food is pretty reasonable from a quality perspective (coffee could be better). Terrain is pretty hilly but you... More 

Helpful?
Thank Punit M
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Punit Thank you so much for the great review. We love the dense native bush surrounding too... We hope you had a great break and come back to visit again soon Thank you for the feedback on the coffee and rest assured we are working on improving our coffee as i write this! stay tuned... Bradley Conder More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here with my partner for two nights, gorgeous secluded chalets, on arrival there was some complementary chocolate and a birthday card in our Chalet! would definitely recommend if you need a break away from the city life. Amazing staff! food was good :)

Helpful?
Thank 544janellel
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi 544janellel Thank you so much for the great review. We hope you enjoyed the birthday celebrations with us and the tasty little block of chocolate we left for you. See you again very soon Bradley More 

Auckland Region, New Zealand
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was our anniversary getaway and we enjoyed it for its Great locale. Tastefully setup chalets. Excellent service (Highlight : welcome anniversary card & one of best chocolate bar I have tasted) Battery operated drops from reception to hilly chalets is very helpful & thoughtful! Miha restaurant was great - Ambiance, Food & Service! Great breakfast spread every morning. Few... More 

Helpful?
Thank Niranjan R
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Niranjan Thank you for the balanced review. some great feedback there and a couple of things we can work on. To note we had had some very heavy rain over the past week so our pool has been exceptionally cold. It is heated but it takes time to bring it back to temperature after the rains we had. Ill... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

This was my first visit to the area. Hotel is beautifully maintained. A couple of issues while staying and they were all attended to promptly. Lauren on reception handled these with great service. The mountain bike hire is a great option. Only feedback is wifi needs to be included throughout the resort it's such a big part of road tripping... More 

Helpful?
Thank PipW1206
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi PipW1206 We are just working on a fantastic new WiFi system for the resort which should be in place in the next couple of months. Next time you stay you will have acsess all around the resort! I'm pleased Lauren was able to attend to your needs during your stay without to much disruption We hope to see you... More 

Melbourne
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Beautiful bush setting. Very relxing environment. Comfortable room with beautiful bathroom including deep bath. Great restaurant and facilities including outdoor staff with lovely bush views. Very friendly and helpful staff.

Helpful?
Thank BarbaraC1958
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Barbara We love getting 5 star feedback! the team thrive on the positive comments just like yours. P.S... We think the deep baths are pretty special too! We hope to see you again one day very soon Bradley More 

Tauranga
Level Contributor
155 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have stayed here many times and there always seems to be some small niggle with the restaurant. Had a delightful themed buffet dinner (Cambodian) on the Monday night (and by the look of the crowded restaurant, the locals like this night). However dinner the next night was disappointing. Having ordered two entrees for myself (soup and a squid platter) and... More 

Helpful?
Thank Kotuku123
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Kotuku123 Thank you for your balanced review. you are right... our "Discover Mondays" is very popular with everyone. I completely understand your frustration with your Tuesday nights dinner service. its not up to your standards or mine and i will address the basic sequence of service with the team. I have just started at the resort and have a... More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed June 19, 2016

Just over a 2hr drive from Auckland, this is a great weekend destination for couples, even in the winter. It feels like you are in another country. The chalets are private and modern, with everything you need. We enjoyed using the facilities such as the tennis courts and spa. In the evening the bar was a great place to sit... More 

Helpful?
Thank smhill72
AccorVacationClub, Manager at Grand Mercure Puka Park Resort, responded to this review

Dear smhill72, Thank you taking the time to provide such a wonderful feedback of your recent stay at Grand Mercure Puka Park Resort. We are so happy to read that you had such an amazing romantic getaway with your partner. The quality of the chalets and the facilities available to our guests are great, but as you mentioned it is... More 

Auckland Region, New Zealand
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 18, 2016 via mobile

The resort is perched on a hill and nestled among beautiful New Zealand Bush. It's a peaceful setting & best suited to those wanting some quiet time or R&R. We found it difficult that the rooms are not serviced unless you stay 7 days or more. Having the rubbish cleared away, fresh bathroom towels & clean coffee cups everyday (or... More 

Helpful?
Thank NATINZ
AccorVacationClub, Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Natinz, Thank you for taking the time to share your review of your recent stay at Grand Mercure Puka Park Resort. As most our Chalets are fully self contained, a daily service is not included, however amenities and service can be requested for an additional fee. Your feedback is greatly appreciated and has been past onto our General Manager... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more   less 

Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Location: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Price Range: $125 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
Grand Mercure Puka Park Resort Pauanui, New Zealand
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