Alcaufar Vell
Carretera Alcalfar, Km.8, 7710, Sant Lluis, Menorca Spain
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Dining (40)
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About
#1 of 4 in Sant Lluis
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.0
Alcaufar Vell is situated within one of the most beautiful and tranquil natural reserves in south-east Minorca, surrounded by lovely beaches with clear waters and fine sand, it also has a leafy, wooded ravine, an ancient watchtower looking out over the Mediterranean, a kilometer of virgin coastline, and almost 250 acres of land for long walks. It has an enjoyable, friendly and family atmosphere with the comfort and independence of guests given maximum priority.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Banquet room
Meeting rooms
Dry cleaning
Laundry service
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Charming
Languages Spoken
English
Location
Full view
Contact
Carretera Alcalfar, Km.8, 7710, Sant Lluis, Menorca Spain
Name/address in local language
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238Reviews3Q+A27Room tips
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This place is a paradox. It’s in a beautiful setting, the staff are delightful but it’s very expensive so you expect a lot for your money - and the management just doesn’t deliver it. There is evidence of parsimony and penny pinching everywhere. Starting with: Wi-Fi. It never worked. For any of us. Anywhere. For three days!. I know that many hotels have slow, bad Wi-Fi connections (Why is that?) but this service was completely unusable. Broadband is cheap and readily available across Menorca. Spend a few Euros management, and get it fixed. Toiletries. Don’t put the almost empty shampoo bottles back, replace them. Banging shutters and doors . It can be windy in Minorca and loose fitting doors and unsecured shutters get noisy at night. Do you know any carpenters? Restaurant. Do you have any chefs? Everything at dinner looked like it came straight out of a sous vide or microwave. There is no breakfast buffet and the standard breakfast is basically bread and jam. Want an egg? That will be extra! Even simple things like the Pan Con Tomate you get everywhere across the island was the budget version. Instead of the warm toasted ciabatta with blended tomatoes, garlic and olive oil you get a piece of cold white bread and a tomato! I almost laughed out loud. It’s a shame. This place could be really special and it almost succeeds but for 200-250 Euro a night you expect - and will find - a lot better.…
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Date of stay: May 2022Trip type: Traveled
Helpful
+1
The old house full of history, the surroundings, the peace & quietness, Rosa's kindness... luckily they all remain the same. On this occasion I had the chance to stay in one of the unique Suites in the main building. It has a private viewpoint from which you can enjoy the incredible landscape around Alcaufar, the sea of the south coast of the island and looking towards the north you can even sense MonteToro, the highest mountain in Menorca. You could feel what our ancestors might have felt when they sheltered in this tower and watched if any enemies were invading the island. This is what I call a real privileged experience! I had dinner in the restaurant and both the food and the service were amazing. Nashua & Aina, the two kind waitresses looked after us in a discreet and very professional way. The menu offers a wide range of appealing suggestions for any palate. I eat no meat and I did not know what to choose from, I felt like trying so many different dishes! Those that I tried were finely presented. The wines proposed are well selected local and Spanish references, you will enjoy any of them. Breakfast served in the patio is a luxury treat on a sunny spring day, of course thanks to the setting but also thanks to Noemi. Thank you AlcaufarVell for an unforgettable 16 hours relaxing escape!…
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Date of stay: May 2022
Value
Rooms
Service
Room Tip: Staying in the Maréchal Richelieu Suite is a unique experience
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Helpful
We were booked into the hotel on a half board basis as part of a cycling trip. I had some trepidation, having read some of the scathing reviews. It wasn’t the warmest welcome and we were asked to write down our credit card details on a piece of paper along with exp date and 3 digit security code. Given that we had already paid in full in advance I found this odd and I declined to do this. In 2021 really not sure why you would ask a guest to write these details on a piece of paper?! The room was nice, bed was huge with a feather and a memory foam pillow. Complementary mini bar was well received. Bathroom was large with a hydro bath. However no shower screen meant that showering flooded the entire floor. There were bits of mould in the bathroom which need to be cleaned and isn’t acceptable. There are some public areas although nowhere you’d want to sit. In fact you can’t sit as there are no chairs and the spaces are almost like museum rooms as someone pointed out in another review. Unclear what these rooms were for. In fact I would have been interested to have found out more about the building’s history and these rooms would be a good opportunity to showcase this. The restaurant food is very good, however the kitchen clearly struggles to get food out in a reasonable time frame. Diners were regularly expected to wait about half an hour before even getting menus. Service from the waitresses was friendly and helpful. However I wouldn’t like to be attempting to eat here while there is a wedding going on! My tip would be if you want to eat at 8pm get there at 7:30. We had the “full breakfast” option which was huge and varied. One bugbear was the awful music playing nonstop in the restaurant. I can only describe this as slowed down samba versions of 80s pop and it is execrable. I noticed similar music at other establishments and wondered if they are subscribed to a digital service?!…
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Date of stay: October 2021Trip type: Traveled
Helpful
This is a wonderful hotel and restaurant. It is incredibly well run. The staff are very helpful and friendly. When we came for a week in Menorca we had only our first three nights booked, with a plan to book another hotel on the other side of the island. However everything about the Alcaufar Vell was so delightful we couldn’t leave, and decided to put up with the extra driving to visit other parts of Menorca. Lidia on the desk was very attentive to every request and gave us some great tips about places to see. The staff are all charming and make every effort to ensure that you are happy and comfortable. The cleaning of our room was impeccable and really we could not ask for more. Congratulations to the management and all the team for providing something special for every guest. We look forward to returning at some time in the future and will recommend Alcaurfar Vell and Menorca to all our friends.…
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Date of stay: October 2021
Location
Service
Sleep Quality
Helpful
We arrived at the hotel to be informed, by reception, that due to a problem with the water cistern, we would not get our booked Junior Suite with terrace for the first 2 nights. Quite frankly we did not believe this explanation and believe that the hotel had overbooked for what ever reason, mistake or deliberate, and we had been bumped down into a suite with no terrace. We moved to our booked suite on the third day, by ourselves. Not impressed. We were not impressed either by the reduction in our overall bill at the end of our stay . One member of the reception staff presented as extremely unhelpful, another said he could not speak English! A shame really as the hotel is attractive and has bags of character but could do with some TLC in it's so called garden areas and generally. The a la carte breakfast was good. The evening menu was limited. Some meals uninspiring. More staff needed for meal service. Housekeeping excellent. Overall a pleasant stay marred by inattentive reception staff and not getting the room we booked. Cistern indeed!!!…
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Date of stay: October 2021Trip type: Traveled
1 Helpful vote
Helpful
We were so looking forward to this holiday, especially after Covid and all the travel restrictions. We chose the hotel from its website - be warned, don’t be fooled like we were! The check in time was 2pm. We emailed to say we were on our way and would be there at 2. No response from hotel. Arrived, in pouring rain, at 2. We were met by a terrible, surly, arrogant ‘Manager?’ Who just said, room is not ready, you will have to wait for 45 minutes. No apology. Led us to a table in the dining room where we just had to sit, in this dull, cavernous place. The waitress actually felt sorry for us and bought us a drink, as we knew a colleague of hers at a different hotel! After 45 mins were told our room was ready. We had to go out in the rain and bring our cases in, no help offered. We were told that a table was booked for dinner at 8.30 that evening (we were booked in half board) I asked if I could have something to eat, as had only had yogurt at 9am that morning. They just said ‘No, kitchen is closed.’ We had to drive to nearby village to find a mini market where we bought some biscuits. Yet on their website they say that there is all day room service and the ‘pots are simmering all day on the stove.’ Well, not much was simmering that day, except us! Our room - huge disappointment. Furnished with old cast offs and an ugly black sofa bed. Bathroom even worse. We booked a Garden Room which should have had a hydro bath - instead we had a disabled bathroom and a bath from the seventies, stained and with a plug that didn’t fit, so no long soak possible. Awful cheap toiletteries, all quite ghastly. We asked for towels for the pool, which we found at the end of the long overgrown garden. Freezing cold. All plants in pots were dead, it looked so rundown. We went for dinner, and the food was very good indeed. However, not many in the dining room and the music playing was awful. We both agreed it was like being in some second rate care home. The other guests, or inmates, were old Etonian types who must like hiking and enjoy the public school severity of their surroundings. We discovered two upper rooms, which were furnished like a museum, no chairs or sofas to sit on. All very depressing. The beds were the hardest we have ever encountered, with brick like pillows. We thought the breakfast would be the usual fare which we have encountered in Menorca, such as yogurt, fruit, ham, cheese and pastries. Oh no, not at this place! You get “ coffee or tea, pastries and a bread basket with butter and jam and one glass of orange juice.” If you want an egg, or yogurt you have to pay €24! No we were not even given the orange juice! We decided that we couldn’t possibly stay in this place for 8 nights. We decided that we just had to get out, and quickly as it was so bad. They tried to charge us double the cancellation fee, but we stuck to our guns. Never have we packed so quickly! No one was bothered to find out why we had to go. This place is obviously geared up to host wedding functions. Alongside the dining room is a huge semi permanent marquee type of structure, with big round tables and a bar. We imagined what it would be like staying in the hotel whilst a wedding was going on - simply unbearable. We drove away like released prisoners, down the unkempt driveway on on to freedom. We hoped it wouldn’t be a ‘Hotel California’ experience, where you can ‘check out but never leave’, but we got away. We found a hotel online which we went to next, and it was simply heavenly after this awful experience. Alcaufar Vell was possibly a nice hotel once. But it is run down, uncared for, overgrown, broken shuttered, dead worms on paths, inhospitable and overseen by an arrogant man who doesn’t care less. You have been warned.…
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Date of stay: September 2021
Value
Rooms
Service
Room Tip: Our room was a converted cow shed. Ok for cows.
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1 Helpful vote
Helpful
Worst experience in Menorca!!! The restaurant “specialty” is breakfast/brunch but it was awful from start to finish. Initially we encountered the head of house who, quite frankly, should have been kept in the basement. She offered no service with a smile or assistance when our table wasn’t ready. Instead we were told to go for a walk and come back. Eventually, 1hr later!!!, we were seated but told the kitchen was struggling with the high demand with only 3 other occupied tables!!! As a result they couldn’t serve us the normal breakfast because eggs would take them too long to cook!!! Instead we were served only what the kitchen could manage which was cold cuts of meat, essentially food we didn’t want. They then charged us the full price, (although they did throw in a free croissant). The only redemption was the nice boy who served us, he acknowledged the terrible experience and tried to make up as best he could. In summary it’s a nice setting but we would never ever go back to eat or stay at this hotel.…
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Date of stay: August 2021Trip type: Traveled
1 Helpful vote
Helpful
Such beautiful setting, and worst night of our holidays. Management was faced with a problem (we showed up with a small quiet well behaved Teckel) and kicked us of the restaurant! Knowing to get a taxi to go back to Mahon would be nearly impossible at that time on a Saturday. We had to wait outside, with nothing to eat, for the taxi, which we had to call ourselves. No sympathy whatsoever for a starving child. And we had to pay for the water and glass of champagne we had already ordered. The restaurant was more than half empty on the busiest night of the summer. I can see why. Go figure why they would have such unfriendly bosses running the place. Could be so much better .
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Date of stay: August 2021Trip type: Traveled
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Response from Alcaufar Vell Menorca, Dueño at Alcaufar Vell
Responded Aug 18, 2021
Apreciada Mar, Gracias por sus “bonitas” palabras, y sobretodo por escribirlas en inglés, cuando entre usted y yo hablamos en español. Justamente las personas de habla inglesa, tienen mucho criterio en estos temas de animales de compañía, que es lo que nos atañe. Ya nos avisó que usaría las redes sociales tras su agradable espectáculo de histeria en medio de 80 clientes. Ha conseguido usted que por primera vez en 20 años yo de una respuesta a una critica en esta pagina de TripAdvisor, tan poco valorada ya y en absoluta decadencia, por su falta de rigor, y que solo los establecimientos que pagan el peaje, pueden borrar las mentiras que en algunos casos se escriben en ellas. Suerte que son pocos los casos y en general las personas realizan criticas objetivas. Me voy a dirigir a usted y al posible público que lea esta critica, porque usted ha conseguido una segunda marca, la de ser la primera mesa del restaurante que expulso en 20 años. Esta persona tenia una reserva para una mesa en nuestro restaurante para 3 personas un 14 de agosto de 2021 por la noche. Ese mismo día nos llama por la mañana preguntando si podía venir con un animal de compañía (hay que reconocer que todo un detalle llamar primero), y en su caso con un perro. En ningún caso se le confirma que pueda venir con el perro, y es más, se le deja a posteriori un mensaje en su buzón de voz, recalcando que NO, que en nuestro establecimiento NO se permiten mascotas. A parte de llegar con retraso a la hora de la reserva, la clienta esconde el perro en uno de los jardines, consciente de que le hemos dicho que no y que no están permitidos, y lógicamente este se pone a ladrar. Más tarde observamos que lo traen a la mesa de manera discreta, con nocturnidad y alevosía, intentando esconderlo debajo del mantel. Yo me acerco y le comento educadamente en su idioma (español), que no, que no puede ser que tenga el perro en el restaurante, que si es posible que lo deje en el coche o en otro lugar. Si hubiera reaccionando pidiendo disculpas y admitiendo la verdad, le hubiera permitido estar en otro jardín ustedes solos cenando. Incluso para facilitar la situación y no dirigir la total responsabilidad de sus actos hacia su persona, le comento que otras personas de otras mesas han llamado preguntando si podían traer el perro, y que como les hemos dicho que no, les debíamos ese respeto. La clienta se pone a hablar en inglés, no sabemos el porque, cuando es de nacionalidad española y habíamos estado hablando en español, y me da ciertas explicaciones. Que si esto no se puede hacer, que si un perro no molesta, que si ella pensaba que en el exterior se podía, etc… Tras ver claramente que vamos a tener un grave conflicto, tomo la decisión de echar educadamente del restaurante a estas 3 personas. Y por supuesto que pagando sus consumiciones, somos un negocio no una fundación. Ya hemos perdido una mesa de 3 personas, no vamos incluso a regalar lo que ya han consumido. Nos comenta que no tienen coche, que han venido en taxi y yo les digo que vamos a pedir un taxi. Desde la recepción del hotel empiezan a llamar a la empresa de taxis sin conseguir ninguno (estamos en la noche más complicada de todo el año en la isla para conseguir un taxi), y la clienta decide empezar a gritar en medio del jardín con todos los clientes observando, realizando un autentico espectáculo esperpéntico. Me dice que ella ya ha conseguido un taxi, y se va hacia el aparcamiento, como si ya lo tuviera esperando. Tenemos unas dimensiones de espacios muy grandes, así que la pierdo de vista, no sin estar todos con un nudo en el estomago por tan desagradable situación de histeria. La responsabilidad sobre si su hijo tenia hambre o no es suya, totalmente suya, y espero que no vuelva a acercarse una persona así a nuestra casa, con esta falta de honestidad y responsabilidad hacia sus seres queridos. Los que trabajamos en esta casa y los que somos propietarios tenemos hijos, y perros, y nunca se nos ocurriría hacerles pasar por una situación así. Y no, el cliente NO siempre tiene la razón, solo faltaría. Damos un servicio, en el que nos podemos equivocar, claro, pero no somos sirvientes de nadie. Y la falta de respeto no la toleraremos nunca que se pierda hacia el personal de nuestra casa. Y más si viene con mentiras. Somos personas, no sus criados. Y si, podríamos llenar las 300 sillas y 90 mesas que tenemos si quisiéramos, porque peticiones no nos faltan, pero solo decidimos aceptar las reservas que ese día con nuestro personal podemos asumir, sin superar nunca nuestra licencia y capacidad legal, y sin perder nunca el encanto de nuestro espacio, para dar el mejor servicio posible, y que el cliente que nos visita disfrute de un ambiente agradable y no masificado, y que quien trabaja aquí acabe a una hora decente y tenga un trabajo digno, y no explotado. Y siempre tenemos mesas libres, porque si algo tenemos claro, es que nuestros clientes alojados siempre tendrán un lugar donde comer y sentarse, ya que ellos son nuestra prioridad. Que tenga buen verano, y deseo que mis compañeros de profesión aquí y en el fin del mundo, no tengan que soportar situaciones como las que usted crea con su presencia y actitud. Saludos, Jaume
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In England it would be known as a fine Country House Hotel with an excellent restaurant. Only 15mins by taxi from the airport. But not on the flight path all the time we were there. We can't wait to go back. We dined in the courtyard 6 nights as part of the Inntravel cycling trip we were doing. The wait staff were friendly and spoke excellent English. The menu was shortish but always included fish as a special. The food was excellent. Our room with its own small terrace/garden was excellent with a deep bath and fine shower. The double bed was huge. Plenty of storage and hanging space. We will return.
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Date of stay: September 2019
Helpful
This hotel was one of two we stayed in whilst on a walking holiday with friends organised by Inntravel. The house is very old and full of character with modern art (with eye watering price tags) displayed around the building. We all had large rooms at the top of the building with a small dressing area and a good sized bathroom with a huge “spa” bath. The room was comfortably furnished and stylish, our friends were similarly pleased with their rooms. Alcaufar Vell is in a fairly remote rural location and you will need a car. However the village of Punta Prima is a 45 minute walk over a fairly rough track but is a comfortable walk for those with moderate physical mobility. There are plenty of bars and restaurants but do look beyond the menu boards displayed offering “roast shoulder of lamb” and other English delights. We had an excellent lunch of more local food at the Casa Fermin. Service was excellent as well. We were staying for three nights, breakfast included with two dinners and two picnics. The included dinners also came with a bottle of wine per couple from a good selection on the wine list. They also kept any leftover wine for us for the following evening. We were able to choose from the a la carte menu without restriction as well. The meals were excellent, plenty of local food and we believe they even baked their own bread. We were all delighted with quirky hotel. Another excellent choice from Inntravel …
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Date of stay: September 2019Trip type: Traveled
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PRICE RANGE
$196 - $330 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alcaufar vell hotel sant lluis es
LOCATION
SpainBalearic IslandsMenorcaSant Lluis
NUMBER OF ROOMS
21
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Claim Your Listing Frequently Asked Questions about Alcaufar Vell
Which popular attractions are close to Alcaufar Vell?
Nearby attractions include Cubick Room Escape Menorca (3.9 miles), Binibeca Vell (2.7 miles), and Mahon Port (3.9 miles).
What are some of the property amenities at Alcaufar Vell?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Alcaufar Vell?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Alcaufar Vell?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Alcaufar Vell?
Conveniently located restaurants include Arjau, Puerto Dips, and Bar Lemon.
Are there opportunities to exercise at Alcaufar Vell?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Alcaufar Vell?
Yes, dry cleaning and laundry service are offered to guests.
Does Alcaufar Vell offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Alcaufar Vell?
Many travelers enjoy visiting Moli de Dalt (1.6 miles) and Rectoria de Santa Maria (3.9 miles).
Is Alcaufar Vell accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.