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Hotel Galileo Donovaly

Traveler (29)
Room & Suite (5)

About

Location
Cleanliness
Service
Value
Property amenities
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Room service
Hot Tub
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Ski-In / Ski-Out
Wheelchair access
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Room features
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Quaint
HOTEL CLASS
62Reviews
39Photos
1Q+A
5Room tips
Traveler rating
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Popular mentions
Very pleasant hotel , nice surrounding. Nature all around, so perfect for walks. Room was comfy, but during summer a missing air-conditioning may be a problem. Staff careful and attentive. Restauran also good, tasty meals.
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Response from Galileo_Donovaly, Manažér at Hotel Galileo Donovaly
Responded Mar 17, 2019
Dear Issabelle, thank you very much for your nice review, we will be glad to welcome you in our hotel again. Hotel Galileo Donovaly****
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So when we got our food, most of the group got great food - BUT - the Ribeye Steaks where to say the least horrible! When whe talked to the waiters they just said nothing was wrong, we would not get another steaks, without saying we are sorry or let’s check whats wrong - even
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Response from Galileo_Donovaly, Manažér at Hotel Galileo Donovaly
Responded Mar 5, 2019
Dear guest, we appreciate and value all the opinions and reviews of our guests. We have no problem accepting criticism if it is justified. However we can not agree with your words, and need to say that your accusations are unacceptable. For our quality speaks our reputation among our guests and many excellent reviews of satisfied customers. We are proud that during the history of our restaurant we have won many satisfied customers and outstanding reputation far and wide. The profesionality and attitude of our employees is appreciated by many our regular guests and it is highly valued in many reviews. We appreciate the trust of our customers, we would never offer a poor quality meat to our clients, in no case rotten meat. We also reject your accusations about not helping and unwilling attitude. Your complaint have been taken seriously and solved by our emploeyees. Your complaint was solved on the spot with our chef, and waiters. All of them tasted the meat and did not found any problem with the steak, you was also showed the piece of meat from which your steak was prepared. The steak you got was of the same meat from which the chef prepared steaks for guests next to your table, in the same time. We asked them as well, steaks has been rated as delicious. Upon your complaint, you were prepared different kind of steak - the beef steak - that you consumed. The second steak was prepared for free, you have only been charged the original order. After your complaint about the price, you have been only charged the cheaper steak. Your original order - Rib Eye steak was probably not good choice for you, but it is not the reason for unjustified charges and attacks. The steak was prepared professionally from high quality, fresh meat. Our guests, their opinions and their satisfaction with our services are extremely important for us. However we do not accept misleading allegations and depreciation of our work. We are sorry about your feelings, however we insist on our statement - your complaint was unjustified, as we explained and proved to you and your friends during your visit in our restaurant. Each of us gives everything he can do into our work. We are really disappointed about people, who are unable to accept that they are not always right and ventilate their excitement by writing unsubstantiated and deceptive ratings. In this case we need to defend our work from misleading and unjustified accusations. Every guest is very important for us and we regret that you did not leave our restaurant satisfied. But the non-recognition of an unjustified complaint is not a reason for a similar review nor for an attempt to spoil the years-built good reputation of our restaurant. We are sure about the quality of our work which is confirmed by many regular and returning guests. We have no problem accepting legitimate criticism, we take it as an opportunity to improve our services. But we do not accept deceptive allegations. Hotel Galileo Donovaly****
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Stayed at a nearby hotel and visited the restaurant for our family dinner. Excellent staff, friendly and helpful. very attentive, but not OTT. Food and drinks all met expectations. We will return when visiting again for next skiing holiday. Well done to hotel and restaurant staff
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This is for sure the best place to stay and to eat at Donovaly. You can select from local dishes, some specials and steaks. The hotel has nice rooms, but the highlight is the spa on the top floor with a great view. Fried cheese on the pic - a local must have Slovak specialty.
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very pleasant accommodation in the center of Donovaly, excellent cuisine and wellness overlooking the surrounding mountains. Nice staff, spacious and clean room for reasonable price. I can only recommend the hotel.
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Response from Galileo_Donovaly, Manažér at Hotel Galileo Donovaly
Responded Oct 13, 2017
Dear Martin, thank you for staying in our hotel and taking time to share your experience. It is always pleasure to read such a nice review. We are glad you enjoyed your stay and hope to see you again soon. Your Hotel Galileo Donovaly
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Hello from Hotel Galileo, thank you for your interest in our hotel. Our rooms and lobby are not equipped with microwave. Our hotel offers dining in our alla cart restauration. If you have more questions about our services, please feel free to contact us on email address recepcia@galilehotel.sk or manager@galileohotel.sk Hotel Galileo**** Donovaly
0 votes
"Try to get a room on the back side of the hotel. No gallery but less loud if there's some party down the hotel."
"Room on front of hotel so you can see the slops."
"Ask for a room with a balcony"
"If you must stay here, don't allow them to put you in a room directly above the restaurant. It will be loud!"
"rooms in the front are sunny and view out is magical"
PRICE RANGE
$125 - $127 (Based on Average Rates for a Standard Room)
LOCATION
SlovakiaBanska Bystrica RegionDonovaly
NUMBER OF ROOMS
28
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