Grand Hotel de la Plage is an excellent choice for travelers visiting Biscarrosse, offering a romantic environment alongside many helpful amenities designed to enhance your stay.
Grand Hotel de la Plage is a romantic small hotel offering air conditioning and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The small hotel features room service. Plus, guests can enjoy a pool and a lounge, which have made this a popular choice among travelers visiting Biscarrosse. For guests with a vehicle, free parking is available.
While in Biscarrosse be sure to experience nearby cafes such as Surf Palace or French Coffee Shop.
Enjoy your stay in Biscarrosse!
A group of us go to the hotel for lunch every year but this year decided we wanted an evening meal and to stay there. On our arrival we were told the restaurant was closed on a Tuesday and we should know that. No we didn't. We received no emails or messages telling us this. We recovered from this disappointment and asked the Receptionist for restaurant recommendations and I have to say these were very good. However it would have been good customer service if she had suggested these once she saw our disappointment. We were shown to our rooms which were lovely and went to the pool area, which was beautiful. However after a swim we fancied a drink. No not possible it's a Tuesday and the Restaurant and Bar is closed. You can make yourself a coffee in your room! After we had a very nice meal in Biscarrosse that evening, we returned to our hotel about 10pm. Being September everything in Biscarrosse closes early. We went to reception and asked if we could have a beer or a glass of wine. But it is Tuesday so no! She suggested we could spend 40 euros on a small bottle of champagne from the mini bar.....we did not! Note to the Manager. Even on Tuesdays guests would like alcoholic and non alcoholic refreshments throughout the day. Maybe allowing the night receptionist to allow guests to buy a bottle of house wine or beer as we have experienced in hotels throughout the world.. Or put wine/beer/soft drinks in the guests rooms on Tuesdays. The hotel is lovely but we got fed up with the mantra but it is Tueday and no apology.. We paid £415 for 2 rooms and despite the receptionist telling us repeatedly we had a good deal, we felt because it was Tuesday, the hotel fell far short of our expectations. Very disappointed.…
Firstly, the staff. Arrived before check-in time and the first thing out of the staff member's mouth was "your room isn't ready". No "welcome, how are you?" Or "Apologies, but your room isn't ready, but please feel free to use the bar/facilities after your travels". Simple things go a long way. After walking around the area for 45 minutes, we returned to the hotel and we shown up to our room. We were immediately disappointed, the room (standard terrace), is absolutely tiny. When we booked this with hotels.com the description stated "separate living room". There wasnt even enough room to live in, never mind a 'seperate' living room. When I went to enquire with the lady on reception who had checked us in, a 10 minute head scratching commenced, with lines like "this is wrong", "there is no living room" and "I'll talk to my manager who is not here now". Given I had a number of business calls to make as my wife wanted to rest following travelling, I suggested an upgrade given the misrepresentation in the room description. This was met with further confusion and a suggestion that we could move into a "premier" room the next day and it would cost more. The room itself was costing £250 per night, so yes, I did expect a separate living room. I left the staff member with trying to sort it after speaking with her manager but heard nothing further during our stay - not even an apology. This wasnt an isolated incident with staff. On our last night, I approached the reception desk and informed them that I would be leaving around 5am to catch a flight from Bordeaux, and asked whether I could take some breakfast (which I'd paid for within my rate) with me. "No, not possible. It's too early" was the response. I asked whether there were any pastries, cereals which I could take with me. "No, not possible" was the response again. OK, so I finally asked for a cup of tea to be sent to my room in lieu of my breakfast. This arrived about 5 minutes later via a waiter who had the card machine with him. I showed my disgust in the circumstances and refused to pay for the tea. I cant believe the ridigity of these staff members, they do not have an ounce of customer service in them. For a customer paying £250 a night to stay in their shoebox rooms, I expect service to be paramount. Utterly horrendous and unacceptable. Secondly, the hotel. Not worth 2 stars, honestly. Tacky, weird and unfriendly. The "spa" is disgraceful - the sauna wasnt working and what is left is an old shower, a mini hot tub which if you are over 4.5 foot tall you will have to duck to get in, and, let's not forgot...the "massage table". The poolside loungers are uncomfortable, the pool, a cheap plastic tub and evey other item an uncomfortable plastic shape! Pink chairs in the dining room are terribly shocking, and difficult to sit on without any arms or support for your back! The red "glass" makes it look like it is more befitting on the front of a street in Amsterdam! Finally, the area. Dated, in need of cleaning and shops are random. When compared with Arcachon and Cap Ferret, this area is light years behind! We will not be staying here ever again and would advise others to avoid to save disappointment. …
This place is amazing. The beach, the hotel rooms, the restaurant are all so perfect. We had an amazing time, we sunned on the beach, swam in the sea and body surfed. The staff here are amazing, everyone makes you feel welcome especially the front desk. We had the best meal and it was only 25 euros each. Shellfish platter with great aoili, main of sole fillet with great vegetables and strawberry dessert. On a beautiful terrace, with amazing service and a perfect bottle of white Bergerac. The glowing sun set while we were there. See pictures. Breakfast is fab and the relaxed atmosphere and great facilities make for a perfect stay. We will be back without fail. What a find.
Hotellocation was excellent. Room was great with oceanvies. Breakfast was ok. Service in restaurant was not what I would expect from uch a hotel. Not very friendly. I did not feel very welcome. All in all good
Stayed as a birthday treat first week of April. Probably a bit early in the season. Booked superior balcony room. (32) Superb views on two sides. Lovely room , nice facilities, separate bathroom and loo. Bath tub in room trendy but superfluous. Comfy bed. Nice coffee machine in room. Staff very attentive. Restaurant excellent (if a little pricey). Breakfast nice and plentiful. Secure parking right by hotel nice. Town a little dead. Need to go a little later in the season next time.