Spent some nice conference days in very nice surroundings. Clean and nice rooms, good service from the staff. Good food, and very nice breakfast. Very nice location for having a walk in the nature.Can absolutely be recommended.
We were regular customers of this hotel. Hotel service was exeptional before the pandemic time. But now it definitely needs to be improved. We are a family of 3 travelling with a dog. We are aware dogs can only stay in a junior suite with a wooden floor in this hotel, that’s why we usually book it. This time we also booked the junior suite with a wooden floor. One week before the trip, we got a message from reservation managers Alessia and Nora informing us that our 16 years old daughter needs to sleep in one bed with us and we need to pay 30 euros extra per night for the third person. We said we could pay this amount if they provide us with a room with a sofa bed (we were staying in such a room a few times). They said there was no sofa in the junior suite with a wooden floor and 30 euros mostly includes a breakfast. But we didn’t need breakfast in the hotel, as we usually have it outside. So we were offered our daughter to sleep in one bed with me for extra 60 euros for 2 nights. As we haven’t been offered with any other solution, we had to cancel our trip. I have double checked on the hotel website, and there is an information that there is a sofa bed available in a junior suite with a wooden floor.…
The airconditioning didn’t function in the room and it was incredible hot in the room. Impossible to sleep in. The bathroom was very small and you had to take a shower in the bathtub. Never book a room in this hotel/conference center
Very nice hotel with good facilities, what’s the room was very clean and personal were friendly. Beautiful nature, you could walk between the trees or hiring bike from the hotel. This hotel is recommended for a short stay to relax and entertain.
green environment- clean and proper - modern look - friendly staf - amazing rooms - breakfeast really large choice and very tasty excellent hotel in beautiful peaceful environment we had a lovely time
The location as well the services provided by the hotel was perfect. IT was a bit far from the city center but the location in the middle of the green was awesome. The quality of the food, wellness center and internet was high.
Dolce La Hulpe is located in the forest, offering you a very relaxing feeling as soon as you arrive. The facilities are very clean and you have many options to spend your free time (wellness, spa, biking, tennis, restaurant & bar, walk in the forest). The room and the common areas were very clean. The staff is very friendly and professional. The breakfast has a big variety of options, including a live cooking station. In the summer you have the option of a BBQ with buffet outside, we tried it and were very satisfied from the service, the food and the set up. We had a great massage at the Cinq Mondes spa, very relaxing and pleasant! The location of the hotel is great, you can take a long walk to the Castle and the Sonian forest and spend your day in the nature!
Checking went smoothly, room was not that clean, wellness was very good the service at the bar in the evening, could be better. Breakfast was the best , check out went also very good only long time waiting!
Really poor service. Reception personnel extremely slow and simply not up to the job. Rooms not available when promised. Room quite outdated. We were given a room at 3am belonging to other guests… No value for money.
I am a regular visitor to this hotel and I always call direct to book because I want one particular room and no other will do. I booked my reservation more than two months ago and imagine my dismay to arrive today only to be told my room is not available!!! Very bad customer service, especially for a regular who brings new visitors each time I visit. I’ll have to rethink that now because I was not even notified of the issue beforehand. Very very upset!!!!