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Gouves Park Holiday Resort

Traveler (1290)
360
Panoramas (11)
Room & Suite (274)

About

#8 of 36 hotels in Crete
Location
Cleanliness
Service
Value
Gouves Water Park Holiday Resort is a 4-star family oriented hotel located in Gouves, an attractive and touristic village on the Northern coast of Crete Island. Only 300m away from the beach, 8km away from the popular nightlife of the Town of Hersonissos and 19km from the Heraklion Town, the capital of Crete, it is an ideal choice for families as well as for couples that want to combine relaxation, fun, freedom and fulfillment.
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Property amenities
Free parking
Free internet
Pool
Outdoor pool
Free breakfast
Beach
Diving
Babysitting
Parking
Public wifi
Internet
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Game room
Tennis court
Water park
Billiards
Darts
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Meeting rooms
Fax / photocopying
Spa
Massage
Concierge
Convenience store
Currency exchange
Sun terrace
24-hour front desk
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Mid-range
Languages Spoken
English, French, Russian, Dutch and 4 more

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
26Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
2,032Reviews
472Q+A
100Room tips
Traveler rating
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Time of year
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Popular mentions
10 nights all inclusive - completely not worth it. Drink are awful, smells like sick and taste horrible. I never experienced that in different places. Lady in restaurant .. very rude unhelpful and unpleasant. I have been told at lunch time that restaurant is not a beech. I get it..I was in shorts and little top.. But no need for speaking to me like a child. Actually I found only one man (entertainment) to be simply nice. Everyone else.. no bother to engage with you. They all look board and angry. Food is ok, a little bit boring at times. No water bottles..???!!?? Kids juice taste like.. E35 E367 E421 E578...etc Kids disco..is a joke. Unfortunately I was really dissapoited with this holiday. I regret choosing this hotel. I truly from bottom of my heart rate this hotel at 3 stars. It's not competing with other 4stars hotels I stayed.
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Lovely place would highly recommend it the entertainment staff a great especially lion and the bar staff they work very hard to please everyone and always have a smile on there face hotel is very clean there's everything at the hotel and five minute walk to beach food Great
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We traveled in June 2019 with a 4 years old boy and with a girl 11 years old. We used an apartment. The hotel is good, the rooms are big and very clean, we had also a pretty big terace. We had 2 big pools right in front of the room: very clean, iluminated by nights in changing colours, with bridges and 2 islands. The food was good and every evening had a different theme. The beach has a very fine sand, the water is clean and the entrance in the sea is gentle, very good beach if you have kids. You have to pay for sunbeds: 5 Euro, but you get a cold water also in this price. The guy at the beach was very friendly. The restaurant was crowded and a little too noisy. The only two things we found unpleasant: 1. the distance to the beach is above the one presented on hotel site: I estimate from out room to the beach we had 1-1.2 km. 2. The entertainers at Mini Disco asked for Swedish attendees (was 1 family) or Danish (few), but we were tens of Romanians and they never asked about, probabil it is not good for business.
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Response from GouvesWaterPark, Υπεύθυνος Σχέσεων με Πελάτες at Gouves Park Holiday Resort
Responded yesterday
Dear Guest, Thank you very much for having selected Gouves Water Park for your recent stay and for taking the time to share your valuable feedback with us. We feel happy to hear such kind words for our resort's facilities and it gives us a big pleasure to know that you enjoyed your holidays next to us! Regarding your comment about the crowded restaurant, regretfully you didn't contact us during your stay, to advise you about the most busy restaurant hours. We will also consider each point of your feedback. We would be glad to welcome you once again in Gouves Water Park in the near future offering you the best of our services! Best regards, Guest Relations
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We paid extra for a swim up SUITE and thank the Lord we did!!!! Probably the only positive thing about the hotel. It states no reservations on sunbeds however towels were being left on the night before????!!!!!!! This causing mayhem in the mornings with the usual towel brigade although quite funny to watch! restaurants are very crowded and food is not worth getting into a fight for! Be prepared to have the spoons taking out of your hand when serving onto your plate. The food is not good if traveling with kids no selection apart from chicken nuggets and spag Bol. I don’t think they cater for the British appetite we literally gave up on restaurant experience and ended up living on gyros and pizza from pool bar which were nice but not ideal. You can have toasted sandwich’s same every day but you have to stand in line to toast them YOURSELF in boiling hot heat not really something you want to be doing when on holiday if fact we have found that this hotel expects you to do a lot of the work from even down to serving drinks which may I add are served by the most RUDEST person I have ever came across in customer service MARIA will greet you with a Grunt and ANGRY face every time you go to the pool bar not once did I see her smile the whole 10 days very off putting. The drinks are low grade spirits cocktails are extra 7 euros as are slushes and ice lollies so NOT ALL INCLUSIVE. The games machines are a total rip off don’t let the kids waste your money as also NOBODY HAS WON ON ANY THE WHOLE HOLIDAY and we sit there most days. Location is rubbish nothing to do around you here it’s called “nowhere” by the locals so that sums it up perfectly👌 Find the staff rude and unwelcoming apart from the man serving gyros Entertainment is TERRIBLE magic show was supposed to be their highlight of week however magician keep going off stage for five minutes in between acts????? Not much magic happens if fact it’s a great opportunity to figure out the tricks as the whole crowd was laughing when they were exposing all the so called magic!!!! People being begged not to leave halfway through very embarrassing. We feel ripped of by this resort only positive was the SWIM UP SUITE so please upgrade. We are leaving feeling tired and conned so be warned ❌ Photo of packed lunch absolute joke ❌
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Had a amazing 2 weeks in June Lion (Leon) and his entertainment team did a fantastic mini disco for the young ones, deserve a big pat on the back.Plenty to do if you stayed in the hotel during the day yoga darts football waterpolo.Beach only a few hundred yards from the hotel ,All the staff from the cleaners waiters waitresses and reception staff where very friendly,except the girl who ran The late bar she was very rude how she still has a job there I will never know.5 pools water slides were fantastic plenty of sun beds ,Beach was great grandson loved it, The Greek night was very good to ,dancers and food were great .When we arrived we had a very small room near the Chinese restaurant,went to reception the next day complained and Manos sorted a different room out for us which made our holiday,would definitely come back great for families and grandparents
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Response from GouvesWaterPark, Υπεύθυνος Σχέσεων με Πελάτες at Gouves Park Holiday Resort
Responded yesterday
Dear guest, thank you for the time you dedicated to write a review regarding your holidays at Gouves Water Park. It gives us a great pleasure to learn from your feedback that our services were up to your satisfaction and that you totally enjoyed the hotel activities and the friendliness of our team. We appreciate you being our guest and hope to serve you again in the future. Best Regards, Guest Relations
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PRICE RANGE
$120 - $363 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gouves park holiday hotel gouves
LOCATION
GreeceCreteHeraklion PrefectureGouvesKato Gouves
NUMBER OF ROOMS
427
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