We were at Coconut Bay from 17 December to the New Year and had the most wonderful holiday. We felt relaxed from the moment we arrived and the resort is just incredible. We loved everything from the food (high end buffet) and cocktails, to the pools, to the fact the private beach is right there in-front of you. Some people have commented on the beach and sea and having been to the north, the waters are not as crystal clear. BUT, don’t let this put you off. The sand is white and soft and the sea bath water warm! We went as a family and so were mostly in the Splash area but took it in turns to have time in the adult only areas which was a great treat. Special shout outs to: • Nurse Monrose – Our daughter hurt her foot and needed care for several days running. She was absolutely fantastic – thorough, caring and attentive and put our daughter at ease when she was in pain. • The lifeguard crew, in particular Neil and Richard • Antoine and Guiel at the swim up bar (they were great with the kids too) • Aaron, Elsa and Mary who worked in the restaurants • Patricia, one of the chefs who made the BEST desserts • Marvius who worked in the Jerk Chicken treehouse Thanks to all the staff who ensured constant amazing service.…
ok this resort was absolutely perfect. All the staff are very friendly and can't do enough to help and make your stay a good one. There are various different parts to this resort so if you want load, Kids, music it's there but if you just want a quiet time you just go to a quiet pool, It's got everything for everyone. Definitely I would return. I'd especially like to thank I.G and Gillie (part of the entertainment team) They where awesome and made our holiday one we'll never forget. I.G Kian will love you forever!
What a great couple of weeks, windy every day! The centre is just a 5 minute walk up the beach with everything you need - lessons, rental, storage, compressor and a fridge for your snacks and drinks. It is really well run by Linus who is incredibly attentive and helpful with lots of tips and a genuine desire to make sure you have the best kiting time. Stan was always there for a launch or a land and Benton kept everything safe! The resort was fantastic and we were really well looked after with virtually all staff being professional regarding the COVID protocols. Special mention goes to Neil who was one of our waiters, Aaron from the Concierge team and Miss Emee who makes the best poached eggs! I’d definitely recommend a visit!
Great kiting spot, easy to access from the hotel and a lovely team. Linus was superb; he was always watching the clients, he was great with support / guidance and charming and fun with it - a delightful man, who runs the centre brilliantly. Stan was also very attentive and always on hand to help out. In the hotel the quality of the employees was mixed. However, Aaron on the concierge team and Neil one of the waiters can not be commended highly enough, helpful, responsive and joyful. We wanted to write this so the hotel management know and can recognise them.
This is a great resort! This was one of the best trips that we have taken. We travelled as a family of 4. Myself, my husband and our two toddlers. The room was large enough for all of us. There was a trundle bed for our children, and a large bed for my husband and I. I was originally concerned that it was going to be cramped with all of us in the room together, and was debating a crib for our son, but it all worked out. There was never a day that we felt bored. With COVID we decided to not leave the resort (we only left to get a covid test at a clinic as it was cheaper than the resort doctor). The pools were great, we never had an issue finding a chair, or some shade. There is a kids club, and it is included in the price - which we took full advantage of on a daily bases. Our two kids (age 2 and 3) went to the kids club each day from 2pm to 5pm. It allowed us to have some alone time, and the kids absolutely loved it. The staff at the kids club were amazing! A special shout out to Suzan and Kay Kay - they were so great with the kids!! There is a petting zoo and a very large splash pad, plus tons of toys and bikes and little cars. So much for the little ones to do at the kids club! The food was good - we never made it to any of the a la carte restuarnats, but we always had somewhere to eat - whether it was the buffet, or Flip Flops, or the bufet nights near the pool with entertainment. A very special place at the resort, with one of the most energetic and friendly staff I have ever met in my life, is the tree house. Marvius is up in his hut cooking up some absolutely delicious jerk chicken. When we walk by he calls down to us for a hello - definitely made us feel welcome. Some additional shout-outs - Elsa from Flipflops, Claudius the security gaurd - thank you for keeping us safe!, And all of the entertainment staff were great! There was another feature that I did not know about ahead of time, and wish I did. There are washers and dryers that are free to use, and a store on the resort that you can buy detergent. Traveling with a family, there is so much luggage and clothing. Had I known about this, I would have packed less, instead of trying to make sure everyone had 7 days worth of clothes to wear. I know doing laundry on a trip sounds depressing, but I would have gladly done it to avoid the amount of stuff we had! The waterslides are a touch that I have never experienced. They are so cool! I do not understand why this resort is rated a 4 star. I have been to higher star resorts that couldn't hold a candle to this one. It was an amazing holiday and I would definitely go back!…
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