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Charlton House Spa Hotel Somerset

Certificate of Excellence
Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
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Charlton House Spa Hotel Somerset
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792 Reviews from our TripAdvisor Community

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Showing 789: English reviews
Bristol, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This is our third stay at the Hotel and as always myself and my wife were very impressed with the service from staff, room and food, we stayed for one night with Dinner and Breakfast included and as always the food was excellent. We both used the spa facilities which is always nice to use to relax and unwind, and... More 

Helpful?
Thank Lee I
BannatyneCH, General Manager at Charlton House Spa Hotel Somerset, responded to this review

Dear Lee I Thank you so much for taking time to write this fabulous review. It was our pleasure to look after you and we look forward to your next visit. Best wishes Sakis Dinas More 

Plymouth, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed one night in Duncan's Den and it was fabulous. From the moment you arrive at the hotel the staff work hard to ensure you have a first class stay. The general manager, Mr Dinas, and all his staff were outstanding. The restaurant was also excellent, with the chef preparing delicious food - both in the evening and during... More 

Helpful?
Thank NeilN64
BannatyneCH, General Manager at Charlton House Spa Hotel Somerset, responded to this review

Dear NeilN64 Thank you so much for your fantastic review and it was our pleasure to look after you here at Charlton House. I have shared your feedback with all my team. Looking forward to your next stay with us. Best Wishes Sakis Dinas More 

Gwynedd, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW

Can't speak highly enough of everyone who works here both at the spa and hotel, although special mention for Lewis on reception who went out of his way to ensure our stay was enjoyable. The first night I did'nt sleep well as problem with the beds, spoke to Lewis on way to breakfast, on return to our room from breakfast... More 

Helpful?
Thank Jwwyn
BannatyneCH, General Manager at Charlton House Spa Hotel Somerset, responded to this review

Dear Jwwyn Thank you so much for awarding us 5 stars. Lewis was absolutely delighted with your mentioning him in your review. We will be delighted to welcome you back soon. Best wishes Sakis Dinas More 

Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here a few times in both of the suites and I have to say it's a lovely place to get away. It's close to bristol. The grounds are beautiful and spa is lush one of the nicest hot tubs in a spa setting. Dominique was manager the couple of times I stayed and she was very helpful. Would recommend... More 

Helpful?
Thank Jack C
BannatyneCH, General Manager at Charlton House Spa Hotel Somerset, responded to this review

Dear Jack C I couldn't agree more with your statement!!! Thank you so much for awarding us best hotel in Somerset and 5 stars!! I have shared your feedback with Dominee and the rest of my team. We very much look forward to your next stay with us. best wishes Sakis Dinas More 

Bexleyheath
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Unfortunately the hotel was fully booked when I wanted to stay here, so I booked a spa day instead and had breakfast and lunch in the restaurant; both meals were excellent. I didn't realise before booking the hydrotherapy pool wasn't suitable for swimming, so I had a relaxing day instead. I had a couple of massage treatments (and ear candling... More 

Helpful?
1 Thank Alison F
BannatyneCH, General Manager at Charlton House Spa Hotel Somerset, responded to this review

Dear Alison F Thank you so much for your lovely review and we are very happy that you enjoyed your spa day with us. I hope you are visiting us soon again with an overnight stay. best wishes Sakis Dinas More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Our stay here was incredible! Even though we had a slight mishap with the booking (booked a day at the spa through Virgin at the wrong hotel and my partner had booked a nights stay here!) the staff were incredibly efficient and made sure all the logistics were sorted smoothly without making a fuss. All members of staff were friendly... More 

Helpful?
1 Thank Kate G
BannatyneCH, General Manager at Charlton House Spa Hotel Somerset, responded to this review

Dear Kate G What a great review!!! Thank you so much and it really makes all the hard work behind the scenes worthwhile when the results are so much appreciated.. We hope to see you again soon and make it an equally fantastic experience for you. Best wishes Sakis More 

Kidderminster, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel about 10 years ago and although there have been a lot of cosmetic changes, the service is still excellent. On arrival a full tour of the hotel was given, our room had been upgraded (always a bonus). Our room (21), had access directly to the spa from our private terrace. Our people have said the... More 

Helpful?
1 Thank bigjeff1966
BannatyneCH, General Manager at Charlton House Spa Hotel Somerset, responded to this review

Dear bigjeff1966 thank you so much for awarding us 5 stars! I have shared your feedback with all my team. It was our pleasure to look after you and we hope you visit again soon. Best wishes Sakis More 

York, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at Charlton House on business for 1 night. The entire experience was amazing! From checking in when the friendly receptionist gave me a quick guided tour and pointed out the Spa and dining room and also helped carry my bags to my room....the room was just wonderful, homemade shortbread and cafetiere to brew fresh coffee was a welcoming... More 

Helpful?
1 Thank Joanne J
BannatyneCH, General Manager at Charlton House Spa Hotel Somerset, responded to this review

Dear Joanne J Thank you so much for awarding us 5 stars!!! This is particularly appreciated as you understand the difficulties of working in the industry and how challenging it is to please everyone, every time.. I have shared your kind feedback with all the team. We look forward to welcome you back very soon! best wishes Sakis More 

Cannock, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

brilliant from start to finish.Charlotte on reception was very helpful and bubbly.she showed us the garden,restaurant,spa area and pools and then our room.it was the first room (5)up the first flight overlooking the lawns,perfect.i had phoned ahead and ordered champagne and flowers and they were in the room waiting.we were well impressed with the hot tub and hydro pools.our anniversary... More 

Helpful?
1 Thank tenerife2015
BannatyneCH, General Manager at Charlton House Spa Hotel Somerset, responded to this review

Dear Tenerife2015 Thank you so much for your fantastic review and in particular your kind words about my team which I have shared with all. I also want to thank you for your feedback about the building and rooms. Whilst I have to respect all opinions, I certainly agree with you that Charlton House is a place to come and... More 

Bradford-on-Avon, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked one of the deluxe double rooms for a break, following an afternoon spa session at the hotel a few months ago - the rooms are lovely, with a mezzanine bathroom including rolltop bath, and open straight out into the spa, which added to their appeal. The spa itself is lovely, for a small spa (it might be a... More 

Helpful?
1 Thank Laura A
BannatyneCH, General Manager at Charlton House Spa Hotel Somerset, responded to this review

Dear Laura A thank you so much for your lovely review. It was our pleasure to look after you and we will be delighted to welcome you back in the near future. best wishes Sakis More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking

Additional Information about Charlton House Spa Hotel Somerset

Address: Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Location: United Kingdom > England > Somerset > Shepton Mallet
Price Range: $108 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Charlton House Spa Hotel Somerset 4*
Number of rooms: 28
Reservation Options:
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Charlton House Spa Hotel Somerset Shepton Mallet
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