Roompot Kustpark Texel
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About
If you’re looking for a family-friendly hotel in De Koog, look no further than Kustpark Texel.
Guest rooms offer amenities such as a refrigerator, a kitchenette, and a seating area, and guests can go online with free internet access offered by the hotel.
The property also features an indoor pool to make your visit even more pleasant.
While in De Koog be sure to experience local shrimp favorites at Vogelhuis Oranjerie.
Looking to explore? Then look no further than Protestant Church (0.7 mi), which is a popular De Koog attraction – and it is conveniently located within walking distance of the hotel.
The staff at Kustpark Texel looks forward to serving you during your upcoming visit.
Location
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Upon first impressions, the interior of the house was neat and clean. The bedroom and bathroom decor was, however, remarkably dated and spartan. Only single beds and duvets, and lumpy pillows. No proper shower tray and sticky plastic curtain meant the shower room got soaked each time. Garden was very pretty and had a lovely outlook onto the surrounding countryside, although garden furniture was covered in dirt and cobwebs.
With such a beautiful location in the forest, this place has so much potential....just a shame the service of the company and accommodation are such a let down!
Almost daily we went to the leisure pool which offers a lot of fun for families.
Apart from that we rented bikes for the whole week so we could reach the village center and the beach within ten minutes and get around this beautiful island.
Our holiday was tainted by the poor service and reception found at Kustpark Texel. The website shows a sparkling, clean and new looking campsite with promises of a "Swimming Paradise". However, the actual results are totally different. We stayed in a chalet, old and sticky with mould in the walls and failing mattresses. The location was okay, rather overgrown and looking like it needed a good renovation. Okay, not a big deal, it's just a place to lay your head. . .
Our first night we had no electricity for two hours. Not really a big deal, but the customer service was terrible. It took an hour alone to actually get someone to come and help with the problem. The reception desk was shut so you have to go through a main call center, who then calls security on the site. Communication was messy. When we went to the reception desk the next day, the staff didn't really care, or even seem to care. The receptionist was more concerned with what was on her computer screen and her response was "yeah, that's annoying". When we talked about compensation (say, a free cleaning), they didn't want to offer us anything.
A few nights later, we were without water for a while. The same response came from the staff. It seems that they aren't really concerned with giving their customers a great holiday.
The "Swimming Paradise" is more like an outdated pool from the 70's/80's. There's one slide and two bubble pools, and again, the staff don't really seem to care all that much.
We didn't even go to the restaurant, it's cheaper and easier to get better quality food in town for a better price. Roompot takes advantage of it's customers by asking ridiculous prices for frozen food!
It's a great location for an okay price. It's not the best holiday park in the world, but if you just need a place to lay your head while you adventure through Texel (a GREAT island) then this is the kind of place for you. Don't expect it to be the warmest of welcomes.....
House: we stayed in a chalet. Spacious enough for us, for som days. How ever, it really smelled, especially the master bedroom and toilet. In the kitchen the sint was clogged. We had to fix it before we could use it. Two lights were bbroken. And the sheets had holes in them. We could change them.
Chalets are in the far end of the park. Far away from everything.
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