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htop Caleta Palace

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Avinguda Del Cavall Bernat 122, 17250 Platja d'Aro Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
14 people are viewing this hotel
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$64
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Free cancellation until 09/24/21
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Free cancellation until 09/27/21
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Traveler (1189)
Room & Suite (359)
Pool & Beach (238)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 05/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from htop Caleta Palace
Updated 05/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 34 hotels in Platja d'Aro
Location
Cleanliness
Service
Value
The 4-star H·TOP Caleta Palace has a privileged location with direct access on the beach and is placed not far from the city centre. Large solarium with swimming pool by the sea and kids pool, sun beds, parasols, pool bar, garden areas, playground, miniclub, game room, lounge, bar, restaurant, space for bicycles and outdoor payment parking. The hotel is equipped for people with reduced mobility. 300 rooms completely refurbished (2017) divided in 5 floors. Features include a private balcony, air-conditioning, satellite plasma TV, telephone, desk, safe box and mini-fridge (both for hire), wardrobe, fully equipped bathroom with hair dryer, free toiletries, bidet and bathtub for most of the rooms. Some rooms and all Superior rooms o er stunning Mediterranean beach views and a relaxed environment. Cots available on request.
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Property amenities
Paid private parking on-site
Wifi
Pool
Bar / lounge
Beach
Bicycle rental
Indoor play area for children
Children Activities (Kid / Family Friendly)
Parking
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Poolside bar
Game room
Billiards
Entertainment staff
Evening entertainment
Kids club
Kids pool
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
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Room features
Air conditioning
Private balcony
Safe
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Bay View
Languages Spoken
English, French, Spanish, Catalan and 3 more
1570Reviews139Q+A100Room tips
Traveler rating
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Popular mentions
Germano H wrote a review Sep 2020
Horrible hotel, worst I’ve ever been! They were not respecting any of the COVID-19 rules, the restaurant of the hotel was always full, not keeping distance in any tables, a lot of people not wearing masks, and everyday a very big wait line to get a table! The food was also not good at all, horrible food and very few options! We were not able to even use the swimming pool, the hotel has a lot of rules that they don’t even respect, where they say you can’t reserve a place at the pool, but at 8 in the morning all the places are reserved with towels and they just say they can’t do anything about it! We reserved the hotel for 7 days but we only stayed for 3 days, that’s because it was the worst hotel experience I’ve ever had, if you plan on relaxing and have a good time don’t go to this hotel!
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Hotel-cmanager, David Vilaró, Manager at htop Caleta Palace
Responded Sep 27, 2020
Dear Guest, Thank you for taking the time to give your opinion about your stay. We are concerned to know that you found our services to be below the standards expected and especially in these difficult times; rest assured that this is being reviewed with all our team members as the welfare of our guests is a top priority. We regret that due to the new measures in place there may be a slight delay in accessing the restaurant and apologise for this. We regret you did not make us aware of your concerns while on-site so that we might have been able to deal with them and find an adequate solution for you. We hope you will return for an improved experience in the future. Kind regards, David Vilaró, Manager
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Bruna F wrote a review Aug 2020
I ABSOLUTELY DO NOT RECOMMEND Htop Caleta Palace Hotel in Platja D’aro. (READ THIS IF YOU ARE CONSIDERING STAYING AT THIS HOTEL). Me and my boyfriend went on the 24/08/2020 and we were supposed to stay 7 days at the hotel, but the experience was so terrible that we left early, staying only 4 days and ruining our vacation. It was honestly the worst experience I had with a hotel in my entire life. To start with, if you’re going expecting to use the pool, forget it. Ignorant people would place their towels to reserve the chairs of the pool (yes, ALL of them) in the middle of night. We woke up everyday at 8am and all the chairs were already reserved, even though there is a “rule” from the hotel saying that you cannot do that. We complained several times in the reception and nothing was done, so we payed for something that we couldn’t even use. Besides that, there were huge lines for everything, the hotel was completely full even though they couldn’t be because of covid-19. We had to stay in huge lines for breakfast, lunch and dinner. There were very few policies regarding covid-19 and most of them were not being respected. No social distancing, people not wearing masks while serving food, chairs from the pool extremely close to the other, tables of the cafeteria close to the other. The facilities are in need for a reform, especially the elevators. The food is not so good and we got All Inclusive but many things we had to pay separately anyway. Like all of that wasn’t already enough, on the last day something else happened that was just what we needed to leave the hotel definitely. We finally found two chairs in the pool, when two xenophobic guys came yelling at us saying that they had reserved the chairs. What happened is that there was wind that day and their towels fell on the floor and we didn’t see it. Even if they had reserved they were wrong because of the rule saying you cannot do that. We said that to them, and they started yelling, calling us names, threatening us and saying that if we didn’t leave the chairs they would beat up my boyfriend, they also mentioned that “we were not from their country and we don’t speak Spanish so we needed to stay quiet”. The life guard saw everything and did nothing while we were expelled from the pool and afraid the we would get beaten up. One more time, we complained about it in the reception and they said they couldn’t do anything. Clearly is a hotel that cannot guarantee safety for their guests (regarding violence or covid-19), and it seems that they only care about money and nothing else. I absolutely do not recommend this hotel, especially if you are in the risk group of covid-19 and if you are going expecting to relax and use a pool.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Hotel-cmanager, David Vilaró, Manager at htop Caleta Palace
Responded Sep 2, 2020
Dear Bruna, Thank you for taking the time to review your stay. We are very sorry that your recent visit to our hotel did not meet all your expectations and apologise for any inconvenience. Rest assured that we will be addressing the issues you raise as we work to improve the overall comfort of our guests. We have implemented prevention measures to avoid the spread of Covid-19, although we count of the understanding of our guest that it is also their responsibility to comply with them. These protocols are in accordance with the requirements of the UNE technical specifications issued by the Institute of Tourist Quality. We are deeply sorry for the incident you described to us at the pool. Our colleagues explained to you that they could not expel any guest without witnesses or a police report. That is why our staff spoke with several witnesses, with the lifeguard and with staff from the pool bar in order to have an assessment. Likewise, we were interested in seeing the behavior of the guests and no out of place fact was observed. We hope that this incident does not stop you for a next visit to our country. We hope you will return for an improved experience in the future. Kind regards, David Vilaró, Manager
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EHroadwarrior wrote a review Aug 2020
Dubai, United Arab Emirates
+1
If you want to save yourself from being angry, being ripped off and disappointed go anywhere else! We booked a a twin with sea view... what did we get? Single bed (135 cm - 50”) bed for two people. When we complained we we offer a twin with parking view. Calling the travel agent and talking to the manager on duty we finally got a twin with sea view. Room was dirty, old and shaggy! Windows were so dirty ! Disgusting! Not making anything up!!!! Look at the pics of the bathroom floor! Never seen bleach! Look at the bathroom window pics! Never been cleaned! Look at the pic! In the hallway we found a mop holder that’s been there for three days! Look at the Pic! Sheets on the hallway table! COVID protocol? Same dirty mat! Never cleaned nor was it ever with disinfectant! I Look at maids cleaning products not a single disinfectant! We had to wipe down and disinfect the room ourselves everyday! Not a four star hotel! Maybe hostel category for teens... Best part of the hotel was leaving!
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Date of stay: August 2020Trip type: Traveled as a couple
4 Helpful votes
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Response from Hotel-cmanager, David Vilaró, Manager at htop Caleta Palace
Responded Aug 18, 2020
Dear Guest, Thank you for taking the time to give your opinion about your stay. We are sorry that your recent stay at our hotel didn't meet all your expectations and regret the issues you mention. We urge our guests to make us aware of any issues or concerns which they may have during their visit so that these may be addressed at the time. Please rest assured that we have used your comments to review these matters with our different departments in order to improve, as we strive for excellence in all that we do. We hope we may have the pleasure of welcoming you again. Kind regards, David Vilaró, Manager
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Jacqui S wrote a review Apr 2020
Manchester, United Kingdom
We arrived at this hotel after booking via Love Holidays for an absolute bargain price. We weren’t expecting much at all to be honest - and we were very pleasantly surprised! Our flights (Ryanair) and transfers booked through Love Holidays were all seamless. We arrived at the hotel and they quickly showed us to our room. Our family of 4 had a very large room with two double beds made up and a huge balcony. It was fresh, modern and clean. We have stayed in some very nice resorts in the Caribbean and the room here was not short of the standard we are used to seeing out there. It was kept well cleaned by the maids throughout our two week stay. RESTAURANTS & BARS - The bar around the pool was often very busy, but the staff were friendly and as efficient as they could be. The alcohol on offer on the all inclusive is limited, but for the price we paid for the holiday we couldn’t expect anything more. The soft drinks were not branded, but again it was to be expected for the price. The main restaurant is very well organised. It gets busy but the staff handle it well. There isn’t tons of choice when it comes to food but we always managed to find something and certainly wouldn’t have gone hungry. POOL AREA - The pool area was very busy given it was high season, but it was very clean and the lifeguard was really really attentive. The beach is nice, but it is shingle so take beach shoes! The hotel is in very close proximity to the town of Platja d’Aro (literally the Main Street is outside the front of the hotel). It’s a lovely town with lots of bars, shops and restaurants. Plenty to do, even a funfair! The promenade is bustling on an evening and really nice to walk along. If the price was right we would most definitely return to this hotel. A little gem!
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Date of stay: August 2019Trip type: Traveled with family
1 Helpful vote
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james d wrote a review Nov 2019
Fife, United Kingdom
when we arrived our room wasnt ready so we were stuck waiting a few hours but once we were given a room it was spacious looked okay untill the rain arrived later on in the week wet floor and curtains can be doing with a little make over staff were amazing food was okay entertainment unless your french then dont bother wasting your time they were rude n ignorant as hell pushed in at bar and diner really sad but overall the staff were fab and helped us when stranded in the middle of the protests
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Date of stay: October 2019Trip type: Traveled with family
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PRICE RANGE
$68 - $217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
caleta palace hotel platja d`aro, caleta palace platja d aro
LOCATION
SpainCataloniaProvince of GironaCosta BravaPlatja d'Aro
NUMBER OF ROOMS
300
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Frequently Asked Questions about htop Caleta Palace
Which popular attractions are close to htop Caleta Palace?
Nearby attractions include Platja de Castell (0.6 miles), EscapArte Escape Room (0.7 miles), and Aquadiver (0.6 miles).
What are some of the property amenities at htop Caleta Palace?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at htop Caleta Palace?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at htop Caleta Palace?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to htop Caleta Palace?
Conveniently located restaurants include Adagio Restaurant by Markus, U35 Sushi and Drinks, and Catalina Parrilla Argentina.
Are there opportunities to exercise at htop Caleta Palace?
Yes, guests have access to a pool during their stay.
Is htop Caleta Palace located near the city center?
Yes, it is 0.4 miles away from the center of Platja d'Aro.
Which languages are spoken by the staff at htop Caleta Palace?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Dutch, and Catalan.
Are there any historical sites close to htop Caleta Palace?
Many travelers enjoy visiting Romanyà de la Selva (4.7 miles) and Sant Antoni de Calonge (3.0 miles).
Does htop Caleta Palace have any great views?
Yes, guests often enjoy the ocean view available here.
Is htop Caleta Palace accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.