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El Castell de Ciutat

Booking.com$168*
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Certificate of Excellence
05/07/2017 05/08/2017
1 room 2 adults 0 children
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El Castell de Ciutat
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356 Reviews from our TripAdvisor Community

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Showing 124: English reviews
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Reviewed yesterday NEW

Great service, gorgeous views, cozy, clean but in need of renovation. Free mini bar. Great spa area, pool and jacuzzi. Adjacent to an old castle. Easy access to Andorra for skiing, about 45 mins away and picturesque drive from Barcelona. But Wifi service was the worst I've ever experienced.

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Thank tatianag351
Waterloo, Ontario
Reviewed 4 weeks ago

We had the most lovely stay at El Castell. The rooms are comfortable and quiet, the spa was beautiful and the massage treatments were top-notch. We had drinks before dinner in the elegant bar- and enjoyed the unique and breathtaking location....but above all the staff were fantastic. Really wonderful, helpful, friendly, professional people. We will be back!!

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Helpful?
Thank Roben S
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. We are happy to receive your opinion and we work to make our guests enjoy the most of this experience. We will love to welcome you again into our home. Kind regards, Hotel El Castell de Ciutat

Reviewed February 19, 2017

We when for a Saint Valentines weekend, yet, the experience was "normal" The hotel has been remodelled with "old looking carpets" and the smell was a bit too much for the entire stay. The rooms are a bit dark and bathrooms are just old, clean but old, not quite the experience I was expecting for the price, as other places...

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Helpful?
Thank Leonardo S
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review
Google Translation

Gracias por haber elegido nuestro hotel para su estancia en Los Pirineos. Trabajamos para que nuestros huéspedes disfruten de esta...

Boston, Massachusetts
Reviewed January 20, 2017

We stayed in early November. No in room wireless. Management had no good explanation other than weather. No excuse. Food was marginal at best. May have been due to the main restaurant being closed, but we stay at R&C properties in part for the food and this was a poor representation. Service OK, but not great. Not the warm and...

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Thank jimdX8673OT
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. Your opinion matters to us and we work to make our guests enjoy the most of their experience. Please accept our sincere apology for any inconvenience. Kindly Hotel El Castell de Ciutat

Reviewed January 18, 2017 via mobile

It is always a pleasure to return to El Castell de Ciutat and it seems hard to believe that visits here started over 20 years ago. Four nights were spent here recently and, as ever, it is sad to leave. The hotel is conveniently situated for wonderful excursions into the Cerdanya and Andorra. A wonderful selection of locally sourced ingredients...

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Helpful?
Thank Tricia L
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. We are happy to receive your opinion as we work to make our guests enjoy the most of this experience. We will love to welcome you again into our home. Kind regards, Hotel El Castell de Ciutat

Vail, Colorado
Reviewed November 13, 2016 via mobile

We stayed at this hotel for 3 nights but a little difficult to review , we expected a little more . The staff is nice & accommodating; the breakfast is very good .We were at the resort when a tour group were also there & perhaps that is why we expected a little more . Although we had reserved the...

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Helpful?
Thank Larry M
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. Your opinion matters to us. We hope to welcome you again at our house. Please accept our apologies for any inconvenience. Best regards, Hotel El Castell de Ciutat

Saint Helena Island, South Carolina
Reviewed October 25, 2016 via mobile

Visited as a"stopover" between San Sebastián and Barcelona. For "Relais" properties, we have come to expect a certain level of excellence for the price. At El Castell, the staff certainly met or exceeded expectations. Professional, responsive and friendly are all adjectives that come to mind. The physical facility fell short. First -Wi-Fi. Most of us now travel with connectivity needs...

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Helpful?
Thank RoyboyIII
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. Your opinion matters to us. We hope to welcome you again at our house. Please accept our apologies for any inconvenience. Best regards, Hotel El Castell de Ciutat

Reviewed October 25, 2016

Interesting stay here. We have stayed at lots of Relais & Chateaux in Southern France, but this was a first in Spain. It was disappointing. First, the room had no air circulation. We opened Windows and hall way door and took turns watching for incoming insects. Strangely, the ceiling tile in bathroom had been dislodged. Pictures available. With windows opened,...

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Helpful?
Thank Gilbert J
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. Your opinion matters to us. We hope to welcome you again at our house. Please accept our apologies for any inconvenience. Best regards, Hotel El Castell de Ciutat

New York City, New York
Reviewed October 21, 2016

This Parador is spectacular! Beautiful views of the Pyrenean landscape! It has it's very own Castle with it's own story The Owner promised his future wife a Castle and she got it, although many years to redo!!! Ask Katia, she'll tell you the story. This Hotel is quiet, has a Spa, Golf and a pool and a wonderful restaurant it...

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Thank tabascomom
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. Your opinion matters to us. We hope to welcome you again at our house. Best regards, Hotel El Castell de Ciutat

Keene, New Hampshire
Reviewed October 2, 2016

We stayed in this Relais hotel for 3 nights while visiting the area around La Seu d'Urgell. The exterior of the hotel is everything promised at such a hotel; the setting/views are amazing. The staff, with the slight exception of the person who checked us in September 20, were so very helpful and gracious. In particular the woman whose name...

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Helpful?
Thank Candace603
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Dear Mrs Candace: Thank you for choosing our Hotel for your stay at the Pyrenees. Your opinion matters to us. We hope to welcome you again at our house. Please accept our apologies for any inconvenience. Best regards, Hotel El Castell de Ciutat

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05/07/2017 05/08/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Restaurant Katia
Restaurant Katia
Cuisines: Mediterranean, Spanish
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
  • Business Center with Internet Access

Additional Information about El Castell de Ciutat

Address: Crta. N-260, km. 229, 25700 La Seu d'Urgell, Spain
Location: Spain > Catalonia > Province of Lleida > La Seu d'Urgell
Price Range: $153 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Castell de Ciutat 4*
Number of rooms: 38
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Also Known As:
El Castell De Ciutat Hotel La Seu d`Urgell
El Castell De Ciutat Spain/Catalonia
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Questions & Answers

Here's what travelers have asked, with answers from El Castell de Ciutat staff and other travelers.
1 question
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Questions? Get answers from El Castell de Ciutat staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed in the Junior Ste, with private gardens and windows all around.”
Maryandlee, Jun 13, 2016 | Read review
“The suites are special although obviously more expensive.”
Scrubber077, May 29, 2016 | Read review
“We liked the spa level.”
finjr, Jan 24, 2016 | Read review
“Rooms that face the rear have a view of the pastures and mountain.”
KYsandy2013, Sep 5, 2015 | Read review
“Rooms with balcony are great.”
Tegfantrio, Aug 16, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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