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Sandos Papagayo

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Calle Las Acacias, No 6 Playa Las Coloradas, 35580 Playa Blanca, Lanzarote Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (14)
Room & Suite (1313)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 04/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandos Papagayo
Updated 04/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 37 hotels in Playa Blanca
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Sandos Papagayo . All Inclusive is located on the seafront in Playa Blanca, Lanzarote. The hotel is close to beaches of the Papagayo Natural Park (600m). The Timanfaya National Park is 20 km away. The rooms are spacious and bright, with a balcony with views, bathroom with hairdryer, satellite TV with international channels. Each room provides a safety deposit box (supplement charge). The complex provides four outside pools, gym, minigolf and sports center, plus spa, sauna and steam bath. It also has eight bars,and a snack bar, as well as a few restaurants: - International Restaurant - Italian Restaurant - Fusion Restaurant: Alternately Mexican/Oriental Nights The front desk is 24 hour manned and has a tourist information including car rental and tour services. The hotel provides free Wi-Fi in public areas.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Diving
Mini golf
Tennis court
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
VIP room facilities
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, French, Spanish, German and 1 more

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
12Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
8707Reviews2338Q+A100Room tips
Traveler rating
  • 4,404
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Popular mentions
Jane W wrote a review Oct 15
2 contributions
This hotel only rates a 2 star . Food monotonous. Paper cups used all day round bar area . Sun Beds being reserved all day by people who only use them for 2 hrs a day People reserving seats for 2 hrs round bar area outside when no one sat at them only to be told off by Stan the bar tender to move when Spanish reserving seats for people who arnt there !! Put a reservation sign on seats if this is your policy
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Get up at dawn if you want a sun bed
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Response from Subdireccion Sandos Papagayo Beach Resort, Director General at Sandos Papagayo
Responded yesterday
Dear Jane W, Thank you very much for sharing your impressions about your holiday at Sandos Papagayo. We regret to know that the hotel did not meet your expectations but we highly appreciate the opportunity you give us to improve our standards of service. Your feedback is our greatest asset in order to achieve progress and innovation. Be sure that we take note of all your comments. Once again, thank you for your help. Yours sincerely, The Management
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Stuart wrote a review Oct 15
Margate, United Kingdom56 contributions26 helpful votes
+1
We stayed at Sandos Papagayo from 19th September 21 to 3rd October 21. There was 3 of us and two rooms. This was our 3rd visit and once again we had a fantastic time. The Hotel was very clean, and Covid measures in place but not to the point it affected our holiday. Staff were very friendly, we booked Royal Elite (which we have done on all our previous visits) and its definitely worth the extra, especially for the Elite Restaurant and the Elite Lounge with plenty of Branded Drinks, on a help yourself basis. Rooms were fantastic, cleaned thoroughly everyday. Food was exceptional and certainly enough choice. Anyone thinking of booking, do so you won't regret it, just ignore any negative reviews because this is one fantastic hotel, and I wouldn't hesitate to return. Many thanks to all at Sandos Papagayo for another brilliant holiday and we can't wait to return. Stuart, Kerry & Veronica
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Date of stay: September 2021Trip type: Traveled with family
2 Helpful votes
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Response from Subdireccion Sandos Papagayo Beach Resort, Director General at Sandos Papagayo
Responded yesterday
Dear Stew9185, On behalf of the Management and all the staff, we would like to thank you for all your nice comments about this hotel and our service. We are glad to know that you spent a pleasant holiday and it would be an honor for us to be able to welcoming you again in the near future. Once again, thank you for sharing a review and for your kind words commending Sandos Papagayo . Yours sincerely, The Management
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Chris C wrote a review Oct 15
33 contributions15 helpful votes
We gave been to this hotel several times now and very little has changed which in many ways us a good thing. I'll just highlight the good points and a few niggles. The good points, the hotel staff are excellent and do everything they can to give you a good holiday. The senior staff in the resteraunts are tremendous and we have got to know them over the years and they are a credit to the hotel (especially Anna in RE resteraunt). Royal Elite service is in my opinion worth the cost. Food quality and choice was very good for this standard of hotel. Fusion restaurant is very good especially the Mexican. Rooms are pretty good as are the hotel facilities considering the age of the hotel. Investment though will soon be needed, for example, the pool side tiling is looking pretty poor in places. The niggles - the elevators to the Royal Elite are very slow and were continually failing, just about every other day. Smoking on room balconies meant smoke coming into our room, not very pleasant. The sunbeds are pretty old and could do with being replaced. The management tried to enforce no sunbed reserving and it worked for a couple of days but then it slipped backwards. It needs more enforcement by the pool staff and the hotel management. Smoking has been prohibited on the terrace outside the main bar (good) but is still allowed on the Royal Elite chill out terrace. No logic here, so you pay for RE but have to suffer smoke on the terrace. Dress standards in RE are falling which is a shame, Riu hotels enforce dress codes, so should Sandos. We thoroughly enjoyed our stay and will return again but we would like to see some attempts to fix the niggles with investment.
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Date of stay: October 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Subdireccion Sandos Papagayo Beach Resort, Director General at Sandos Papagayo
Responded yesterday
Dear Chris C, Thank you very much for sharing your impressions about Sandos Papagayo. Be sure that we take good note of all your comments and that we very much appreciate the opportunity you give us to improve our service. Apart from that, we are glad to know that you spent a pleasant holiday and it would be an honour for us to be able to welcoming you again in the near future. Once again, thank you for sharing a review and for your kind words commending Sandos Papagayo Beach Resort. Yours Sincerely, The Management
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Louise P wrote a review Oct 13
2 contributions1 helpful vote
We are here at the sandos Papago don’t bother paying extra it not worth it , only elite bar has branded spirits , no cocktails available, serve yourself, not 24 hr , only till 11 30 then after that asked to leave to other area open till 12 but you have to pay . Bars by pools cheap stuff , ask for a cocktail and get something from a machine which is not a pina colada ask for one to be made, no don’t do. This was my early 60 birthday present from my husband , I have made the most of it but didn’t feel special at all . Room basic , furniture old , balcony not clean , had to clean bird droppings off balcony rail before I could lean and admire the view , basic plastic furniture no loungers , only one channel in English so had to use iPad . Elite loungers no music no air conditioning and no tv .It was only on in other bar but not for English football, saying can’t get English channels.Pay just basic price don’t up grade , and be prepared for basic stuff, staff doing there best but not enough staff.Fridge in room full when you come but that’s it , if you want restocked have to pay for it even if you elite.Turn down not worth it , bottle of water and 2 very small chocolates.loungers round pool all need replacing also pool area not very clean and a lot of broken tiles so be careful when walking round,nothing special about this place at all. We did a lot of travelling before COVID and this is one place I will not return to .Just my opinion sorry 😞
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Date of stay: October 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Subdireccion Sandos Papagayo Beach Resort, Director General at Sandos Papagayo
Responded 3 days ago
Dear N7586ZLlouisep, We thank you very much for your opinions and remarks and we taken good note of all of them. Did you inform de reception about all this issues?? We are in the hotel to try to do our best to solve problems or inconveniences found during your stay. We are at your disposal andi it will be a pleasure attend you at any time. Yours Sincerely, The Management
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Go794861 wrote a review Oct 11
1 contribution3 helpful votes
Our week got off to a poor start. We arrived just after dinner service and the only option available to us was a toastie made on a giant toastie make that everybody else touches. No thanks. This issue wasn't really resolved, and it is one thing they could do a lot better with. The second issue was the clearing of plates and general tidieness for the first few days. By about day 4 things were vastly improved. I guess coming out of lockdown they are juggling staff rotas with demand and sometimes the two don't align. I'll write the rest of my review based on the 2nd half of the week, to be fair minded, We paid £730 each via Jet2, and that was with the Elite package. We got a seafacing room which was blissful and relaxing, beautiful sunsets. The bathroom felt a bit cheap and poorly put together, but was clean and kept clean by attentive staff. The beds were good. Channel selection on the TVs good. Air conditioning was effective for us. Only real grumble was late noise from the terrace above. Some guests stay up drinking with their own supplies to the small hours.. this did hamper our enjoyment slightly. Food is good. Better service in Elite. Not better quality as some have said, reduced range if anything, but more space, less noise, and table service for drinks. We liked the Mexican ala carte but did not try the Oriental. The location is fantastic. Views out to Feurtoventura, a cheap taxi ride from Playa Blanca (don't go on a Monday, as it shuts early, if you want a break from the samey buffets then go to the marina) Go elite and you get access to an air conditioned bar and a terrace bar. I'd have liked a pint tap in here as there was only (nice) cruzcampo and heinekin. All branded spirits, self pour until 11.30pm close. The ordinary bars shut at 11 with a paid for service therafter (although Elite customers do not pay) There is beer and wine draught pumps at the snack bar through the night if you must. The entertainment was good, typical, nice relaxed atmosphere. Anything else to note..? We had problems with the car hire company. I will not get into naming and shaming, but do your research. As a comparison I have used Cicar with no problems. Apart from the rubbish late snack bar there is nothing else I would flag up really, we paid the extra for elite and felt our holiday was good value. The staff work hard and we did experience some teething issues as they adjust to the new increasing demand. Be patient, be reasonable. To get anything substantially better you would need to spend substantially more money. Happy overall.
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Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip: Go Elite. Get a sea view. Lower floors to avoid the late terrace noise.
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3 Helpful votes
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Response from Subdireccion Sandos Papagayo Beach Resort, Director General at Sandos Papagayo
Responded 4 days ago
Dear Go794861, Thank you very much for sharing your impressions about Sandos Papagayo. Be sure that we take good notes of all your comments. We very much appreciate the opportunity you give us to improve our service. We regret to know that the hotel, in some points, did not correspond with your expectations. Nevertheless, we hope that, overall, you spent a nice holiday. Once again, thank you for your review. Yours sincerely, The Management
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PRICE RANGE
$143 - $287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandos papagayo arena beach hotel, papagayo arena lanzarote, papagayo arena resort, hotel papagayo arena, papagayo arena hotel lanzarote
LOCATION
SpainCanary IslandsLanzarotePlaya Blanca
NUMBER OF ROOMS
488
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Frequently Asked Questions about Sandos Papagayo
Which popular attractions are close to Sandos Papagayo?
Nearby attractions include Island Quest Escape Rooms (0.1 miles), Playa Mujeres (0.5 miles), and ARTeguise (0.1 miles).
What are some of the property amenities at Sandos Papagayo?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Sandos Papagayo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sandos Papagayo?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sandos Papagayo?
Yes, free parking is available to guests.
What are some restaurants close to Sandos Papagayo?
Conveniently located restaurants include Simple & Natural, Alfie's Bar & Kitchen, and El Lagar de Baco.
Are there opportunities to exercise at Sandos Papagayo?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sandos Papagayo have an airport shuttle?
Yes, Sandos Papagayo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandos Papagayo?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sandos Papagayo?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sandos Papagayo offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.