My partner and I stayed here at the end of a 2.5 week trip around the Mediterranean during which we stayed at two Belmonds and a Four Seasons. We thought Cap Vermell was fabulous! We came here after a less-than-stellar experience at Finca Serena which ended with us leaving early. We discovered Cap Vermell via AmEx FHR and were delighted to read it had been built recently as a Park Hyatt, one of our favorite chains. It definitely still has the Park Hyatt vibe when you come here. We were upgraded to a Garden View Junior Suite which had fantastic views of the property and surrounding countryside, large & comfortable balcony and tons of space. There was enough space one of us could take a call and other could do something else undisturbed. Rooms are very beautiful and modern with an iPad and SmartTV with which you can use Chromecast. Bed was one of the most comfortable of our trip with top-notch linens. Toiletries are high-end (Bottega Veneta). I also loved the complimentary minibar stocked with water, colas and beer - such a thoughtful surprise! I read a lot of negativity about their dining options, but we found the food to be excellent and well-priced so maybe they've worked out the kinks from the transition from PH to Cap Vermell. We dined at Balearic and Tapas, but unfortunately Voro was fully booked during our stay. Next time! The staff is excellent. Whenever I made a request, the item would arrive like magic to our room within minutes (impressive given how spread out the property is!). Restaurant staff were super attentive and well-meaning. Because the restaurant wasn't too busy, the bartender rolled a bar cart to our table at dinner and made the cocktail in front of us. Such a treat! They really seem to care about their guests here. Guest Services was also so helpful when it came to scheduling a COVID test for my flight back to the US. It feels like this place could benefit from a bit more marketing and perhaps developing the local town into a bit more of a destination (restaurants, etc). We only happened to take a chance on this place, despite the somewhat tepid reviews, because our early departure from the other hotel and discovering it via FHR. The pricing was not cheap, but extremely reasonable compared to other places of this tier and overall, an excellent value. Highly recommend and would love to return!…
Came to Mallorca for a wedding weekend held at the Cap Vermeil Grand Hotel and was completely blown away. The grounds and views are amazing and every detail for the wedding was impeccable. Highly recommend this hotel if you are planning a trip to or an event in Mallorca!
What we liked about this property - 1) the rooms are huge and elegantly designed with beautiful bathrooms and the comfiest beds 2) the breakfast buffet in the hotel is one of the best we've ever had 3) the surrounding area has a great mix of hilltop traditional towns and sandy beaches with lots of amenities. What we didn't like - 1) the pool is pretty small for a property of this size especially if you like to actually swim 2) other than the breakfast buffet, the dining options at the hotel are not that great especially in the evening and if you are travelling with kids.
This was our first holiday with baby (aged 1) and extended family, and so we chose two adjoining garden rooms for space, comfort and convenience. It was ideal. When we were in our room our baby had plenty of space to wander, the uncovered and covered garden was comfortable and safe for him. The rooms were very comfortable, well cooled, clean and current in decor. We had breakfast and pool time as a family, the main pool was perfect for a young family, and at lunch we returned to our room for his nap and a break. The hotel Japanese restaurant ROKA was a treat at sunset for my husband and I as a couple, and very close to the accommodation. Nearby there is a country club with access for hotel guests, and we enjoyed the gym and lap pool in the mornings. The food to the room could be nicer, but the food by the pool we enjoyed. Our stay was a success, the hotel and facilities are of a high standard. We are considering returning this summer.…
Beautiful hotel, incredible suites and nice staff, however, we had no choice but to cut our planned vacation short and change hotel after 4 days. Our biggest issue with the hotel was the FOOD. When you look at their website, it states that there are 3 restaurants on site and a pool side bar/food service. In reality, there is really just one restaurant for dinner. The tapas restaurant only serves cold tapas. I don't know how many guests prefer cold food for dinner, but we certainly weren't one of them. The Michelin one star restaurant (opens 3 days a week) doesn't allow children. We were NOT informed at check in when we made reservations for dinners, despite of the fact we checked in with our son and made reservations for 3. We were later told that it is a policy for all Michelin restaurants, which is a lie because we've dined with our son (age 7) at many Michelin restaurants, including one we traveled to later in the week. We would've just dealt with the disappointment, if not the ONLY dinner restaurant served extremely disappointing meals. The only thing passable on the menu was my son's pasta on children's menu. The steak was chewy, calamari was under cooked, french fries, if you could call it that, were limp and mushy, baby chicken was dry and clearly cooked hours (if not days) before and warmed up before serving. There is a significant portion of the dishes listed on the menu were not available....every night. When we complained that there was no fish, we were told since this is an island, it's difficult to get certain food into the restaurant. It. is. an island. surrounded by the SEA! The following night there were fish available magically, they were dry and over cooked. Club sandwiches weren't available for several days and we were told the hotel hires an outside source to make these and they didn't deliver for those days. I'm no expert in hotel management but what hotel kitchen can't handle making a club sandwich?! Breakfast was good and it was the only meal we looked forward to. We barely made it to the 4th day of our vacation before we decided that we simply can't eat horrible food for 3 more days and left for the St. Regis. The hotel management were understanding and allowed us to cancel the rest of our reservation, which we were grateful. Honestly, we were willing to pay for the rest of the week anyway if we didn't have to eat another meal there. We also felt bad for the rest of the staff such as the buggy service and housekeeping for doing such a great job but having grumpy hungry guests. We are well traveled and this has been the worst food in any hotels we've ever been. If you expect to enjoy some good meals on vacation, this is not the place to find it.…
Marked down due to the situation below, but otherwise the staff were really nice: We hit an issue when we asked for a couple of sun loungers for the terrace of our Junior Garden Suite. The Manager was objectionable to say the least, telling us that loungers are not allocated to these suites. We don't think our request was unreasonable, we had seen loungers around the resort and had actually expected them to be in situ given that we booked a "garden" suite. It turned into a bigger issue than it ought to have, because the Manager's attitude was so hostile and non-negotiable - certainly not the customer service I would expect from this property, and so reflected in the ratings I am giving here. So if sun loungers are important to you/your trip, check with the hotel first as to which rooms they feature in - the website doesn't specify anything.…
Cap Vermell Grand Hotel (confusingly called Hyatt by Trip Advisor) is a quiet place – quite nicely build as a Spanish mountain village, but it as also a somewhat sterile place. My room (junior suite) was in good shape and with excellent views from the elevated terrasse. Good bed. But the system to control the lights etc. is bad – it takes too long time and requires glasses to find the right bottoms. Overdone technology. Also, the signage around the premises is almost missing, and the maps put up are too small and useless. I lost my way several times. Dinner very average – the Iberian Pork was overdone, grey and tasteless. Breakfast is very good and service fast. My stay was short, so almost no contact with service people. Even if it is a nice property, the price is much too high IMHO. 400 Euros pr. night in this low/shoulder season.…
I really try not to write bad reviews of hotels my wife and I stay at, especially after the year that we had and how hard the hospitality industry has been hit. However, I needed to jump on to agree with some of the other comments below. Vermell is an amazing and beautiful hotel but the service is lackluster for a 5 star hotel and how much money we paid. The front desk/guest services employees were hit or miss and its because they are doing way too many jobs. There were many dropped balls or dismissive attitudes. It seemed like the hotel in general was short staffed and that may be due to Covid so I don't want to be harsh and feel bad but for the money that was spent it does not seem worth it. Again, it may just be due to a workforce shortage but buyer beware. The hotels restaurants and staff were great (book Roka in advance like we did) and house keeping was on time and did a great job. The hotel has no ATM and is kind of remote so bring cash and possibly get a rental car.…
The resort itself is nice, but showing some age. The service leaves a lot to be desired, and even when half full they do not hand out the best rooms to the clients. Checking in I asked if our room was a good room, the snooty receptionist arrogantly said: "All of our rooms are good." It was an ok room, with better clearly to be had. To be fair, we got an early check in, but this is stated on the website for direct bookings. Technology not working. The ipad you need for everything did not work once during our stay even when we remarked about the issue numerous times. the system of booking online for breakfast(!) is silly and feels cheap. Service disorganized at breakfast. Long waits. Slow non reactive service at the very small adults pool, no extra service at all which should be expected at the very high rates they charge. Service at Roka a disaster, with forgotten orders, wrong food served in at the wrong order, and waiters more worried about their hair then the clients. Fawlty Towers, but without the humor. Voro has some good dishes and good service, but not exceptional in any way. Room service comes in the form of a picnic basket and is served in paper take away containers, and left by the door. Complete joke, and with cold food, if I wanted to order Glovo or foodoora I could have stayed at home. This is a disgrace for any hotel calling themselves five star. They will probably blame covid, but that is as we all now complete falsery. There are perfectly safe ways to serve proper in room dining. All in all: Go to Can Simonta or Pleta de mar if vacationing in the area. This place has nice hardware, but service and attitude has to change. You feel here as with so many Mallorcan run hotels, that they are trying to cut corners for profit. And that kills any sense of luxury no matter how much nice materials used in construction.…
Just arrived with my wife for 4 nights and unable to reserve Roko restaurant for duration of our stay. Complained and await call back from manager. Lunch restaurant offered very limited menu which is only accessed with QR code including wine list. Guests are asked to use in-room iPad to make restaurant reservations including breakfast but information not pre-populated so you have to enter name, email, tel no and guest names for each reservation. Even expect you to choose your breakfast menu when you book! I called reception to make the reservations as someone without an ounce of guest relations experience has designed this daft system. We stayed 2 years ago with our family and had a very good experience when it was operated by Park Hyatt but first impressions of new operator are poor. Very worryingly, my client has booked for a corporate event for 80 guests and this hotel will need to up its game.…
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