We have just arrived at this 5 star and the service and state of the hotel is not 5 star. The pool area only has 1 barman, and there is empty food dishes, used glasses, and rubbish all over the floor. Birds and flies are all over them. When I told them, the said, sorry we don’t have enough staff, and the pool lifeguard kindly started to clean and wipe the tables. Towels had also not been replaced so we had to wait. We have also been advised the best restaurants, VORO and Rocco are fully booked but we luckily got a reservation as I emailed on tuesday. I didn’t get enough notice about reservations in advance (2 days) and would expect the hotel could cater for all guests. We have 3 nights here and I hope it improves….
We had a lovely stay at this hotel. The rooms are absolutely stunning, with every amenity. The Bottega Veneta soap is a lovely detail. The food is delicious. The spa is stunning, even though saunas are separate for men and women, which was not clearly mentioned on the website. The service everywhere at the hotel is excellent. Staff are well-trained and friendly and will try to accommodate every request. The only negative point about the hotel is that the grand deluxe rooms have no view at all (view on a wall ) and this is nowhere clearly mentioned. You would have to book a junior suite to have any view. The pools at the hotel are quite small, it is not really a „summer/beach“ type of hotel, it is a mountain resort. We would highly recommend and return to this hotel.
In September 2017 we were already guests and experienced what could easily be described as one of the worst stays in a 5 star hotel. Accordingly, there is a very detailed and negative review here on Tripadvisor from me. Now 2 1/2 years have passed and there was an interesting offer. Why not try again, we thought. After all, the hotel director praised improvement at that time and everybody deserves a second chance, don't you think? In fact: everything has improved. What was good got better, but what went wrong now runs round and round like clockwork. My wife and I had a wonderful time from 28 February to 01 March. It was and is a very nice hotel complex - 30 months later still in perfect condition and elaborately maintained. The rooms look like new. The service was very friendly and reliable. Well done! Finally, this beautiful place can be wholeheartedly recommended! Only negative: the service at breakfast is still much too slow. The SPA is very large and confusing - in February there was not many staff there, so that my wife felt left alone and actually had problems finding her way out. The guest should be accompanied and looked after from entering to leaving.…
This place is by far the most beautiful resort I have ever been to. The food / the rooms the ambiance was by far the best I have ever experienced. The staff was super helpful and made me feel like this was on-season in terms of the support available. Well done!!!!!
this has been built like a small village. new place. friendly staff. nice rooms, fairly large. we picked this hotel as there are lots of good golf courses in close vicinity. room for improvement: the service at breakfast. every day we waited ages for our hot beverages, we gave feedback, next day same problem. this is a question of process management and it is a simple task. this should not happen in a park hyatt hotel where you pay more than EUR 400 per night.