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Hotel Czarny Potok Resort & SPA

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Czarny Potok 65, Krynica-Zdroj 33-380 Poland
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Traveler (368)
Dining (37)
Pool & Beach (36)

About

#4 of 30 in Krynica-Zdroj
Location
4.5
Cleanliness
4.5
Service
4.4
Value
4.1
Majestic location at the foothill of Jaworzyna Krynicka makes our hospitality complex a perfect place for a family holiday, as well as organization of conferences and banquets. We offer 236 comfortable, air-conditioned rooms and luxury suites, 3 restaurants and the largest conference center in the region, where we can organize events for groups up to 600 people. Our SPA & Wellness Center invites guests to take advantage of rejuvenating treatments, modern swimming pools, saunas, Jacuzzi, fitness club, yoga room and the kids' club.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling
Babysitting
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Game room
Hiking
Mini golf
Skiing
Aerobics
Billiards
Evening entertainment
Table tennis
Tennis court offsite
Walking tours
Video game console
Children's playground
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Massage
Neck massage
Pedicure
Steam room
Concierge
Gift shop
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Sofa
Telephone
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family Resort
Languages Spoken
Polish
947Reviews3Q+A14Room tips
Traveler rating
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Maria M wrote a review Aug 2020
Krakow, Poland2 contributions1 helpful vote
Great place, comfortable bed, quiet, great location. Very friendly receptionists and bartenders, the concierge Tatiana was awesome and very helpfull. Probably not the cheapest hotel, but it is really nice and comfortable. Thank you for a great stay. See you in winter.
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Date of stay: August 2020
Location
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Redgolightly wrote a review Jul 2020
Krakow, Poland5 contributions2 helpful votes
I wish I could just go through life truly believing the quote I used for the title of my review - I am positive such philosophy would make my existence much easier this way. Unfortunately, I am just a brittle human being who expects some level of comfort during my holidays. And if I am headed to the 4-star, so-called ‚elite’ SPA hotel (sounds a bit like a joke now actually) - well, my expectations go further than „some level of comfort”. Saying all that - and I do say it as a Polish person - I would not be expecting any cherries on top or topless Gosling serving me drinks every day in any hotel in my country. We’re simply not there in terms of customer service and philosophy of business and it’s something I made peace with a long time ago when I decided to stay in Poland. But - I can definitely say that my experience definitely surpassed my worse fears as to what I may be exposed to in the famous Czarny Potok SPA hotel. So, where do we begin? The biggest jaw-dropping surprise which awaited me and my husband in this „luxurious temple of serenity” ( and yes, imagine some increased level of sarcasm here, why not) was the folder left for us to find in our room (and room itself I will cover a bit later as there is definitely some comment needed there too…) saying that they would only clean the room on request (?!!!!!) and that there is a deadline for such request to be made falling at 3PM every day. I mean - f**** joking me, right? If only I knew that paying way above the average per night would mean that I need to be bothered to ask to have my wet towels changed and toilet paper brought to the place every day I would have cancelled my reservation immediately and go someplace else. Seriously. What is the point of staying in a hotel then? Of course, the first thing I did was calling the reception to specify that I acknowledge their ridiculous philosophy, but we’re already decided that we would like to have our room cleaned every day and I am not planning to call again to ensure that - I was reassured that I can consider it done and that some mail would be sent to the cleaning team to remember about us requesting such „extraordinary treatment” daily; I guess this mail got lost somewhere as we still had to deal with it every day which was incredibly frustrating if not enraging in the end. Second quite important item of my review is related to the reception desk service. It’s quite simple really, yet we were quite surprised that such stuff is not being managed at all in Czarny Potok. Well, guys at the reception desk were ignoring almost all our phone calls during the entire stay (70-80% of calls were missed and they never called us back to check what was the story). I think it should be (not a specialist here, but it never failed me anywhere else before) something from the 101 of hotel service, and right at the very top really. Be available people. You want to hear from your customers, or let me rephrase - you SHOULD want to hear from your customers. Because maybe then such reviews would be avoided as problems get dealt with onsite. And another one from „how to make your customer extremely enraged in 2 minutes” : some lad (not sure who he was, could be someone external with the key or an employee of Czarny Potok) entered our room without knocking when me and my hubby were peacefully chilling in the bed not expecting anything and anyone in the world to interrupt (by the way - the same guy walked into my room TWICE in a row using his key). When I asked him what was it about - he got really confused and said that he was supposed to prep this room for newly arriving people, confirmed with me that we’re not these people and he left without any apology. Do not remember any real apology or explanation coming from reception desk when I made my complaint either (some girl rumbled that they will make sure to identify this person, which - from my perspective - was completely pointless… What I am going to do with a name of the intruder? Hunt the place down to find the lad and start his walk of shame through the grounds with my husband playing some drums for more dramatic outcome?). Saying that this place is not exactly a beehive of activity is not saying anything - lobby bars and restaurants were completely empty the entire time. The only time when people would be seen in here were hours of breakfast buffet being open. I was truly surprised that the management of this place would allow people walking without masks and queueing in front of 5-10 different areas where one would get different elements of their morning meal during pandemic. Not to mention that most of the guests would typically skip all queues at any cost and stand maintaining maybe 1 inch distance from your butt so you would smell their morning corona breath ordering your daily scrambled eggs each time. I would say that all it takes is one sick person and 500+ people would get locked up on quarantine immediately. Much better option is to serve meals at the table during pandemic and have all people seated immediately instead of having them walking around the restaurant for every sodding slice of ham. Just saying. And the last bit - the room of course (as promised). My husband mentioned some old review when we were discussing the decor - and it compared Czarny Potok to the style of 80s hotels in US which gathered people for corporate conferences etc. I think that’s probably the best way to describe it. The hotel looks really cool from the outside, but interior reminds me of 2000-2005 Polish flats with cheap looking tiles and ugly custom furniture. Room was very small, and not very clean either. Bathroom had some basic bathtub with the shower rod hung over it (yuck…). Not to mention the aircon device producing some vivid blue light throughout the night which did not help us sleep at all. It felt like we had some White Walker staring at us all night long. So you decide if you want to be boiled or share the fate of many Game of Thrones characters every night as your insomnia progresses. Fun! And SPA. Place doesn’t have any folders with the information on SPA. You’re supposed to get all the info needed online, which is truly unnecessary. Definitely one of the worst treatments we got for 250-300 PLN per massage. Not worth it. I could actually go even further with my observations, but I think it is more than enough to help someone make the right decision and not stay there. Me and my husband paid upfront fee for a week and in the end we both wished we had stayed at home instead. One more to support the idea that we have yet so much to learn as a country to become a place to visit for foreign and local tourists with slightly bigger expectations than the old school PRL canteen style on their holidays. Never to visit again!
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Date of stay: July 2020
Value
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2 Helpful votes
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Andrzej Piotr Kowalski wrote a review Jan 2020
Sroda Wielkopolska, Poland54 contributions13 helpful votes
+1
Well have to admit that tried to start with smth not nice. Im good at looking so i found 🤔😁😈 the only one thing is the colour of light w in a bathroom 😂😂😂 and maybe a bit maze architecture. There are 6 building connected by the system of elevators and corridors. Rest is absolutely Perfect. Beautiful River with wooden barn with Best of the Best grilled food. Stable and fast internet connection, parking outside. Very nice illumination all over the building internally and externally. Will be back for sure 💒
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Date of stay: January 2020Trip type: Traveled
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Response from HotelCzarnyPotok, Guest Relations Manager at Hotel Czarny Potok Resort & SPA
Responded Jan 27, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Czarny Potok Team!
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Aaron Sarinana wrote a review Jan 2020
El Paso, Texas5 contributions3 helpful votes
My family and i went and stayed for new years at this Hotel. There is no words but to say WOW! we had a good time. everything is near the Hotel. The rooms are very nice and they are so quiet. Food at the restaurant was good. The people were nice.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip: Do not stay in building 9 its no connected.
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Response from HotelCzarnyPotok, Guest Relations Manager at Hotel Czarny Potok Resort & SPA
Responded Jan 7, 2020
Dear Guest, Thank you for the great review of our hotel Czarny Potok****! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Czarny Potok**** team!
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TeemHen wrote a review Dec 2019
Krakow, Poland65 contributions20 helpful votes
Great place to spend a weekend with kids. Pool kept them happy and when not there was a great kids club, that did a wonderful job in entertaining the little ones. Service was all in all very polite and attentive. Breakfast was super good. The room we had came with a separate sleeping room and a day room, where the kids had a foldable sofa for sleeping. The hotel surpasses our expectations in such a way that the only thing that bothered me during the whole stay was the lightning during dinner buffet. The roof lights were too bland and bright and thus did not create a nice atmosphere. And seriously that was the only negative thing I was able to think of :-) Czarny Potok hotel was a lot more luxurious 5 star experience than most of the actual 5 star properties around the world. Highly recommended.
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Date of stay: December 2019
Rooms
Location
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RavWoj wrote a review Aug 2019
Rybnik, Poland729 contributions177 helpful votes
To it is 5 star hotel. There is everything you may need for business or pleasure. Good rooms, tasty food and great recreation possibilities, among others, swimming pool, saunas, jacuzzi, spa, sunbeds, hammocks, fireplaces, mini golf, bowling, beautiful surroundings and peaceful atmosphere. And above all the service is superb - people are smiling, are very attentive. I want to return to this hotel. Thank you all stuff for making me feel like that
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Date of stay: August 2019Trip type: Traveled
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ThailandIsTheBest wrote a review Jan 2019
London, United Kingdom183 contributions162 helpful votes
Our visit didn’t start that well but the staff quickly reacted and made our stay amazing. Parking was packed and really snowed under so was very difficult to park. Our room wasn’t ready so we went to the restaurant and had lunch. They didn’t charge us for drinks because we had to wait for our room. Then they delivered a whole bottle of white wine to our room free of charge as an apology for room being late. So sweet. We really appreciated it. Room is spacious and well equipped however the shower was leaking. Breakfast is simply the best. Spa area is slightly too cold but very nice. A lot of attractions for everyone. VIP area was my favourite - you can use it when it’s not booked. Free ski bus from and to the hotel. I highly recommend this place and I do hope to be back here one day. Big cudos to the staff who were all very nice and very helpful.
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Date of stay: January 2019Trip type: Traveled
1 Helpful vote
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Magdalena K wrote a review Aug 2018
Krakow, Poland7 contributions
Very nice place, a lot od Space to relax walk and Even Play mini golf 😍 Very Good food and helpful waiters. I will come back here again for sure for more than A weekend only. Highly recomended! Magda
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Date of stay: July 2018Trip type: Traveled
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Magkic wrote a review May 2018
Gdansk, Poland41 contributions17 helpful votes
It was great place to spend May holidays with my family. Children were not bored at all, they could swim, jump, spend whole day outside the room. Food was tasty, good choice, nice restaurant. Taxi to city center was around 20zl, of course you can also walk. Rooms were clean and quiet. And views around-just beautiful. I was scared it will be crowded but it was not because complex is huge one so everyone can spend time as they like-in group or lonely. The only minus is price that could be lower but it was worth to go and spend time there.
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Date of stay: May 2018
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890mati wrote a review May 2018
1 contribution
We expected a real 4 star hotel, but the rooms were not so clean and old fashioned room and the bed was very uncomfortable. the noise is really strange, you here if the upper guest is moving in the room.... First night was very cold.
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Review collected in partnership with this hotel
Date of stay: May 2018
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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PRICE RANGE
$105 - $135 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrynica-Zdroj
NUMBER OF ROOMS
236
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Frequently Asked Questions about Hotel Czarny Potok Resort & SPA
Which popular attractions are close to Hotel Czarny Potok Resort & SPA?
Nearby attractions include Jaworzyna Krynicka (0.8 miles), Gora Parkowa (1.3 miles), and Deptak w Krynicy (0.9 miles).
What are some of the property amenities at Hotel Czarny Potok Resort & SPA?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Czarny Potok Resort & SPA?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Czarny Potok Resort & SPA?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Czarny Potok Resort & SPA?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Czarny Potok Resort & SPA?
Conveniently located restaurants include Koncertowa Restaurant, Domek w Dolinie Restaurant, and Bar Za Rogiem.
Are there opportunities to exercise at Hotel Czarny Potok Resort & SPA?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Hotel Czarny Potok Resort & SPA?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Czarny Potok Resort & SPA offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Hotel Czarny Potok Resort & SPA have any great views?
Yes, guests often enjoy the mountain view available here.
Is Hotel Czarny Potok Resort & SPA accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.