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Kroeller Family Resort

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#3 of 14 Hotels in Gerlos
Certificate of Excellence
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Kroeller Family Resort
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88 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Armagh
Reviewed 1 week ago

We stayed here over the new year being 2 families with 4 kids and 3 kids respectively. I found this hotel by google search and what a gem of a find. From the initial enquiry to the booking online we found the process professionally managed but with a touch of individualist approach from the staff. I don't normally leave trip...

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1Thank Cathalbar
Reviewed October 24, 2016

This was our first visit to a kinder Hotel, we travelled with a 3 year old and a 6 year old in late October. The amenities were great, super pool area with 4 slides, indoor waterpark for the smaller Kids, softplay area, outside Play area, mini Club with Pony rides etc. Surrounding countryside was very pretty and we were blessed...

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Thank Richard B
Leeds, United Kingdom
Reviewed August 13, 2016 via mobile

We visited the Kroller hotel for a week in August and had a wonderful week. We travelled from Munich by train and were met at nearby Zell am Ziller station by the hotel's people carrier to transfer us to the hotel which was really welcoming and helpful. From the moment we arrived at the hotel to the moment we left...

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Thank eandslinacre
Dublin, Ireland
Reviewed May 10, 2016

We stayed here with our two children 5 yrs and 8 yrs for a week in March. It was our first time to Gerlos but our second time in a Kindhotel (we previously stayed in The Bar hotel in Serfaus). We had a lovely 3 bedroom apartment which was away from the main hotel so it was nice and peaceful....

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1Thank Kenyon2016
Reviewed March 16, 2016 via mobile

Styed there in the beginning of March. It's not our first Kinderhotel, we'd stayed before in Alpenrose in Lermoos for a couple of times. And even though Alpenrose is absolutely perfect and luxury we found this hotel better for us now. First of all, it's not big and everybody - the staff, the owners remember you and really welcome you....

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Thank Olga L
Reviewed March 6, 2016

We have been here for a short trip. The hotel tries to mimic the successful Almhof hotel just across the street, in terms of: providing everything needed for children to have fun and for parents to relax. However, they come close to Almhof only with respect to the prices. Biggest shortcoming is service-orientation and friendliness. If there is a problem...

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Thank Jan M
Weesp, Noord-Holland, Netherlands
Reviewed February 28, 2016 via mobile

Beautiful hotel with all the facilities you need. Spatious rooms. Spa and swimmingpool. Very good food. Ski rent at your doorstep. Small piste for kids around the corner. Because it it on the outskirts of Gerlos, you need to take the skibus to town or piste. Plus is ample parking facilities. But it goes everey 15 min. For families. If...

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Thank Jurriaan S
Munich, Germany
Reviewed February 17, 2016

We are currently staying in the hotel. The hotel itself is very nice and all staff very friendly and accommodating. The problem is the ski school (Almi's Ski School). We have travelled and experienced many ski schools. This has been so far the worse. We had five families traveling with us and we all ran into numerous issues. The classes...

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2Thank Rafaella C
Sydney, Australia
Reviewed February 10, 2016

Good things first: The hotel's employees: the positive approach to their service was evident throughout our stay. The cleaners (spotless spacious rooms and bathroom, cleaned daily by efficient and very friendly staff), the service personnel (efficient and friendly during lunch and dinner), the children's entertainers (professional and friendly) and the person who tirelessly shovelled the snow in front of the...

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Thank Angelika Z
Reviewed February 2, 2016

Not quite what their homepage promises. Watch out for things that trigger additional costs! Better to ask beforehand in writing if a feature is really important for your trip. The kids liked the soft-play room (although they really used it at the first day only), that's why I give more than one star. But we definitely won't go there again....

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Thank Mark M
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation

Additional Information about Kroeller Family Resort

Address: Gerlos 21 | 6281 Gerlos, Gerlos 6281, Austria
Location: Austria > Austrian Alps > Tirol > Gerlos
Price Range: $216 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kroeller Family Resort 3*
Number of rooms: 46
Reservation Options:
TripAdvisor is proud to partner with Hotel.de, seekda GmbH and HRS so you can book your Kroeller Family Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Ski-In / Ski-Out Hotel in Gerlos
#2 Family Hotel in Gerlos
#3 Spa Hotel in Gerlos
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Questions & Answers

Questions? Get answers from Kroeller Family Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“we had suite 117 ground floor beside everything”
 of 5 bubbles Cathalbar, 1 week ago | Read review
“Rooms away from the main house are nice and peaceful.”
 of 5 bubbles Kenyon2016, May 10, 2016 | Read review
“The whole area is quiet and the building is only 3 floor high. But view over the lake Stausee would be nice.”
 of 5 bubbles selestina2015, Dec 26, 2015 | Read review
“I would recommend the Alpine Suites - they were new 3 years ago and still look brand new. They're top floor. And have a great view. (That said, from what we could see, there a good views from everywhere in the hotel!)”
 of 5 bubbles WoodyIsland, Feb 11, 2015 | Read review
“All good family suites -”
 of 5 bubbles EmmaS987, Apr 6, 2013 | Read review
5 of 5
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