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Kroeller Family Resort

#3 of 14 Hotels in Gerlos
Certificate of Excellence
Hotel website
Gerlos 21 | 6281 Gerlos, Gerlos 6281, Austria
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59 Reviews from our TripAdvisor Community

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Showing 26: English reviews
Dublin, Ireland
2 reviews
4 of 5 stars Reviewed May 10, 2016

We stayed here with our two children 5 yrs and 8 yrs for a week in March. It was our first time to Gerlos but our second time in a Kindhotel (we previously stayed in The Bar hotel in Serfaus). We had a lovely 3 bedroom apartment which was away from the main hotel so it was nice and peaceful.... More 

Helpful?
Thank Kenyon2016
1 review
5 of 5 stars Reviewed March 16, 2016 via mobile

Styed there in the beginning of March. It's not our first Kinderhotel, we'd stayed before in Alpenrose in Lermoos for a couple of times. And even though Alpenrose is absolutely perfect and luxury we found this hotel better for us now. First of all, it's not big and everybody - the staff, the owners remember you and really welcome you.... More 

Helpful?
Thank Olga L
Level Contributor
3 reviews
2 of 5 stars Reviewed March 6, 2016

We have been here for a short trip. The hotel tries to mimic the successful Almhof hotel just across the street, in terms of: providing everything needed for children to have fun and for parents to relax. However, they come close to Almhof only with respect to the prices. Biggest shortcoming is service-orientation and friendliness. If there is a problem... More 

Helpful?
Thank Jan M
Weesp, Noord-Holland, Netherlands
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 28, 2016 via mobile

Beautiful hotel with all the facilities you need. Spatious rooms. Spa and swimmingpool. Very good food. Ski rent at your doorstep. Small piste for kids around the corner. Because it it on the outskirts of Gerlos, you need to take the skibus to town or piste. Plus is ample parking facilities. But it goes everey 15 min. For families. If... More 

Helpful?
Thank Jurriaan S
Munich, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 17, 2016

We are currently staying in the hotel. The hotel itself is very nice and all staff very friendly and accommodating. The problem is the ski school (Almi's Ski School). We have travelled and experienced many ski schools. This has been so far the worse. We had five families traveling with us and we all ran into numerous issues. The classes... More 

Helpful?
1 Thank Rafaella C
Sydney, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed February 10, 2016

Good things first: The hotel's employees: the positive approach to their service was evident throughout our stay. The cleaners (spotless spacious rooms and bathroom, cleaned daily by efficient and very friendly staff), the service personnel (efficient and friendly during lunch and dinner), the children's entertainers (professional and friendly) and the person who tirelessly shovelled the snow in front of the... More 

Helpful?
Thank Angelika Z
2 reviews
2 of 5 stars Reviewed February 2, 2016

Not quite what their homepage promises. Watch out for things that trigger additional costs! Better to ask beforehand in writing if a feature is really important for your trip. The kids liked the soft-play room (although they really used it at the first day only), that's why I give more than one star. But we definitely won't go there again.... More 

Helpful?
Thank Mark M
Munich, Germany
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 3, 2016

The parents and children's rooms were of a good size, quiet (although it was a children's Hotel), clean with very comfortable beds. The two bathrooms were also spotlessly clean. The rooms were cleaned daily. The food was also very good with a wonderful choice of warm and cold foods at breakfast. At lunch there was also a very good buffet... More 

Helpful?
Thank Mary M
Berkel-Enschot, The Netherlands
1 review
5 of 5 stars Reviewed December 31, 2015

Had a very nice holiday there with 3 families. Warm welcome at the reception. Spacious and well cleaned rooms whereby parents and children have their own bathroom. Good kitchen staff, also perfectly willing to prepare special meals. (Gluten-free etc.) Big indoor playground where our kids really enjoyed playing. Hotel has it's own shop for renting ski's at fair rates. Ski-bus... More 

Helpful?
Thank Roel_Ossewaarde
New Zealand
Level Contributor
99 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed December 27, 2015 via mobile

We stayed at a kinderhotel last Christmas in Kaprun and thoroughly enjoyed it, this year we wanted to ski a different area of Austria so chose Kroeller. The booking was easy with good communication from day 1. We were warmly greeted at reception and given a tour of the facilities. We had a 2 bedroom which had a kids and... More 

Helpful?
Thank Kiwikl
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Ski-In / Ski-Out
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation

Additional Information about Kroeller Family Resort

Address: Gerlos 21 | 6281 Gerlos, Gerlos 6281, Austria
Location: Austria > Austrian Alps > Tirol > Gerlos
Price Range: $207 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kroeller Family Resort 3*
Number of rooms: 46
Reservation Options:
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Hotel Style:
#2 Ski-In / Ski-Out Hotel in Gerlos
#2 Family Hotel in Gerlos
#3 Spa Hotel in Gerlos
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