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Hoshino Resorts KAI Kaga

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Traveler (159)
Dining (54)
Room & Suite (32)
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Overview
  • Excellent40%
  • Very good29%
  • Average24%
  • Poor4%
  • Terrible3%
Dec 3, 2017
“Nice stay, outside of Kanazawa”
Apr 9, 2018
“Superb customer service even by the high Japanese standards”
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Multilingual Staff
Breakfast included
4 Star Hotel
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Offers from Hoshino Resorts KAI Kaga
Special Offer:Best Rate Guarantee
Hotel packages
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (61)
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1 - 5 of 7 reviews
Reviewed April 9, 2018

Stayed in a room with a private onsen for 4 nights. Staff led by manager Daisuke Mitsubayashi were of top tier customer service. We were extremely satisfied and felt at home amongst the staff. Examples such as staff noticing a customer needs before the request...More

Thank James C
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI KagaResponded 3 weeks ago

Dear James C Thank you for taking the time to review Hoshino Resorts KAI Kaga. We are very appreciated of your satisfaction with our services by staff members as well as hot spring. In the meantime, your feedback about Wi-Fi is much appreciated as it...More

Reviewed March 3, 2018 via mobile

I stayed 1 night there with my friend. The resort was located in Yamashiro hot spring area. So, we had to take a cab from Kaga station to get there(about 15min). The facility was clean and cozy. The room was a bit tiny, but well...More

Thank Yeji-Olivia
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI KagaResponded March 7, 2018

Dear Yeji-Olivia, Thank you for taking the time to review Hoshino Resorts KAI Kaga. We are very delighted to hear that you enjoyed the atmosphere of our establishment as well as the activities we provide pertaining to local culture. Our services continually strive to allow...More

Reviewed December 3, 2017

The hotel itself, is very nice and well appointed. The gardens and common areas are immaculately clean and comfortable. We loved our room and bathroom - we were on the second floor and relished in the urban landscape our our window. It felt more local,...More

1  Thank caramianyc
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI KagaResponded December 6, 2017

Dear caramianyc, Thank you for taking the time to review Hoshino Resorts KAI Kaga. We are very pleased to hear that you enjoyed our facilities including the garden and your room. Our accommodations indeed strive to create an atmosphere that allows our guests to enjoy...More

Reviewed November 7, 2017

I came from Canada and stayed with this hotel with my Japanese family in October. It was raining very hard on the day we arrived and the floor at the entrance was very wet. My brother who had a recent back surgery had a cane...More

Thank hw2010
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI KagaResponded November 15, 2017

Dear hw2010, Thank you for taking the time to give us a review. We do sincerely apologize for the concerns you experienced during your stay. We appreciate your honest feedback. Your thoughts regarding service, toilet/elevator locations, as well as room layout will be shared among...More

Reviewed December 27, 2016 via mobile

The website in English is non existent (luckily there were a few photos on Trip Advisor). This is a fairly large ryokan, so no personal service here as we had experienced at better, smaller ryokans. Check in process is painfully slow, a negotiation for meal...More

Thank benoitj507
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI KagaResponded January 10, 2017

Dear Benoit J Thank you very much for staying with us at Hoshino Resorts KAI Kaga, and thank you very much for taking your valuable time to place comments for us. We are so happy to hear that you had an enjoyable stay with us....More

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About
Amenities
Top amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Details
Price range
$488 - $845 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kaga
#10 Top resorts Hotel in Kaga
Room types
Non-Smoking Rooms
Details
Price range
$488 - $845 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kaga
#10 Top resorts Hotel in Kaga
Room types
Non-Smoking Rooms
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Traveler (159)
Dining (54)
Room & Suite (32)
Family and Play Areas (1)
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Room Tips
"High floors will offer better views."
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"#601, type R outside bath, did not look like photo, smaller than advertised, bath uncomfortable to access..."
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