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DoubleTree by Hilton Hotel Calama

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#1 of 12 Hotels in Calama
Certificate of Excellence
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124 Reviews from our TripAdvisor Community

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Showing 16: English reviews
Calama, Chile
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 4, 2016

My friend and I stayed here for one night with our daughters, ages 6, 6, and 7, to celebrate my kids’ birthdays with a pajama party and swimming. The hotel is located within walking distance of down town and a large supermarket and in the same building as the casino and various restaurants and bars. The check-in/check-out process was a... More 

Helpful?
Thank Rosie0109
Elizabeth S, Gerente at DoubleTree by Hilton Hotel Calama, responded to this review

Greetings from DoubleTree by Hilton Calama. We are really pleased for your comment, and for having exceeded your expectations during your stay. Our location is privileged, near of the major commercial center, supermarkets and close to the routes that connect the city with nearby villages. We apologize for the wait time during the check in process, let me explain you... More 

Strengelbach, Switzerland
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed July 1, 2016

As part of a 7 weeks trip to South America my wife and I choose to stay at the Calama Doubletree Hilton and use it as a base for our day-trips to all the famous scenic locations in the Atacama desert. We flew into Calama and rented a Toyota 4Runner. The hotel offered all the amenities you would expect at... More 

Helpful?
Thank peterringier
Elizabeth S, Gerente at DoubleTree by Hilton Hotel Calama, responded to this review

Dear Guest: Greetings from DoubleTree by Hilton Calama. Your comments are very important and valuable for us. Offering the best quality of service to all our clients is our major goal. Our location is privileged, near of the major commercial center, supermarkets and close to the routes that connect with nearby villages. We are very grateful having exceeded your expectations,... More 

TUCSON, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 16, 2016

Hotel is very comfortable and well run. Convenient and easy to get to. Well equipped with gym, pool, business center. For those that enjoy night life, it is adjacent to a casino and is easily accessed thru lobby.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jose M
Elizabeth S, Gerente at DoubleTree by Hilton Hotel Calama, responded to this review

Dear Guest: We are very pleased about your comment. It is nice to know our hotel has met your expectations. We hope to welcome you back in the near future, for giving you a friendly and a warm service. Kind regards! More 

Switzerland
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 14, 2016 via mobile

We really thought about booking this hotel as there were some negative feedbacks on booking. But were happy we've done it, because we really liked the place. The staff at checkin was very kind and fast (I always hate if I have to fill out all my information because I think they shoul alteady have it from booking - and... More 

Helpful?
Thank Sam_Swi
Elizabeth S, Gerente at DoubleTree by Hilton Hotel Calama, responded to this review

Dear Guest: Greetings from DoubleTree by Hilton Calama. We are really pleased for your comment, and for having exceeded your expectations during your stay. We are having a change process at our building, in order to improve our facilities, because our work is to create a regarding experience for all our guests and make them feel at home. We hope... More 

Barcelona, Spain
Level Contributor
68 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed March 30, 2016

We stayed there for 1 night in march. The hotel is definitely not a 5 star, even if it says so. It's very old. Rooms were big, but very deteriorated. There was only 1 wall plug to charge devices. The carpet was very dirty, same as the bed sheets (5 or 6 stains from different colors). The elevator was very... More 

Helpful?
Thank Sun H
Juan S, Director de Recepción at DoubleTree by Hilton Hotel Calama, responded to this review

Dear Guest: Greetings from DoubleTree by Hilton Calama. We appreciate your comment, which help us to identify our weaknesses and improvement opportunities. We are very sorry about the experience during your stay. We are facing a continuous change process at our building, in order to improve our facilities and for giving our guests quality services as Hilton standards require for... More 

Poland
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 24, 2016

Rooms are large, well designed, elegant, very clean (but the lighting is very limited and not very bright). Nice and helpful staff. Good value-for-money hotel. Good accomodation if you need to stay near to the airport.

Helpful?
Thank KatarzynaGal
Juan S, Director de Recepción at DoubleTree by Hilton Hotel Calama, responded to this review

Dear Guest: We want to thank you for your comments about our staff, their work is to create a regarding experience for all our guests and make them feel at home. Your suggestion about the lighting was transmitted to our maintenance department to improve this condition in our rooms. We hope to welcome you back, and exceed your expectations once... More 

Level Contributor
1 review
5 of 5 stars Reviewed March 24, 2016

Great people and friendly staff... make sure you plan a day to San Pedro.. Valley of the Moon, Thermal Baths, Salt Lagoon... so many wonderful things in the middle of the desert. If you need someone to show you around contact Dario Artios and he did a great job and highly recommend a private tour.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Devon H
Juan S, Director de Recepción at DoubleTree by Hilton Hotel Calama, responded to this review

Dear Guest: Greetings from DoubleTree by Hilton Calama. Your comments are very important and valuable for us. Offer the best quality of service to all our clients is our major goal. We are very grateful having exceeded your expectations, and we hope to see you again for giving you a warm welcome. More 

Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 23, 2016

Good hotel to stay at if you are in Calama!! The hotel facility is great! They have good breakfast with lot of options! The hotel is also close to the airport - its about 15 minutes drive. You have also good restaurants located very nearby!

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Lucky M
Juan S, Director de Recepción at DoubleTree by Hilton Hotel Calama, responded to this review

Dear Guest: Greetings from DoubleTree by Hilton Calama. It is a pleasure for us to know we exceeded your expectations and gave you a warm and friendly service. We hope to see you again to welcome you with our cookie and make you feel at home. More 

Edmonton, Canada
Level Contributor
55 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 stars Reviewed March 11, 2016

Had a 1 night layover in Calama before heading to San Pedro de Atacama. Calama is a mining town and seemed a bit sketchy so we just stayed overnight and got out of town. The Hilton provided a nice clean room to stay in with decent service. WiFi was free and fast. I was upgraded to the executive floor on... More 

Helpful?
1 Thank zoltrix56
Juan S, Director de Recepción at DoubleTree by Hilton Hotel Calama, responded to this review

Dear Guest: Greetings from DoubleTree by Hilton Calama. We appreciate your comment, which help us to identify our weaknesses and improvement opportunities. We are very sorry about your experience in executive floor; there was a lack of service in that opportunity, we always put a lot of care into this fundamental aspect. We hope to welcome you again in the... More 

Level Contributor
234 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed February 16, 2016

Check in staff were very friendly and we received our complimentary cookies which were very nice, we did want to ask for more. We were really looking forward to ordering room service but there were no vegetarian options at all, so this was a real let down, the restaurant was also very limited for vegetarian options but we did find... More 

Helpful?
Thank Evelyn E
Juan S, Director de Recepción at DoubleTree by Hilton Hotel Calama, responded to this review

Dear Guest: First of all, we want to thank you for taking the time for leaving your comments, which we are sure contributes positively to increase our customer satisfaction. Your suggestions about the vegetarian options were transmitted to the Food and Beverages Department to increase the variety. We are having a change process at our building, in order to improve... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
  • Concierge

Additional Information about DoubleTree by Hilton Hotel Calama

Address: Balmaceda Av 2634, Calama, Chile (Formerly Sonesta Hotel Calama)
Location: Chile > Antofagasta Region > Calama
Price Range: $96 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Calama 3.5*
Number of rooms: 148
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