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Park Royal Puerto Rico at Club Cala

631 reviews
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Traveler (380)
Room & Suite (93)
Pool & Beach (64)
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Overview
  • Excellent29%
  • Very good32%
  • Average21%
  • Poor10%
  • Terrible8%
Travelers talk about
“palmas del mar”(91 reviews)
“gated community”(29 reviews)
“puerto rico”(109 reviews)
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Kitchenette
2.5 Star Hotel
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Reviews (631)Write a Review
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All reviewspalmas del margated communitypuerto ricowyndham hotelfree shuttlewasher and dryerbedroom condogolf cartwater aerobicsthree bedroomrip tidesmarina sidefull kitchentwin bedspark royalnearby beachresort area
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121 - 125 of 579 reviews
Reviewed December 28, 2016

The room was nice. Would had preferred one level. Would have liked a heads up on the $11 a day towel exchange fee. We loved the beach. The guy that transported us to the beach was very nice. we had to have a couple of...More

Review collected in partnership with this hotel
Thank E4056ORnancyh
Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded December 29, 2016

Our team appreciates the kind words and appreciation and we ALWAYS wish to offer More Experience Than Hotel for all guests- year round. Thanks for all the comments highlighting the positive actions of our team in so many ways. Regarding the $11 daily resort fee,...More

Reviewed December 27, 2016

We didn't have a reservation and we were looking for a room for the night. As we arrived into the resort we were immediately approached by a young man name Isaac. I saw him walk from the stand at the front entrance to kindly greet...More

Review collected in partnership with this hotel
Thank edmyp
Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded December 28, 2016

Thank you for posting your review of our resort. I am pleased to learn that you enjoyed the staff especially our star staff member Isaac. I’m glad everyone responded quickly to your requests and personal needs. We do get many compliments of our staff as...More

Reviewed December 24, 2016 via mobile

First of all, i stayed at the 2 bedroom villa & the room at the top is too hot to even walk in! Master bedroom at night, counting, could take up to 30 mins without having the a/c on and theres not even a fan...More

Thank Hazel M
Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded December 28, 2016

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. We really appreciate and value your feedback. I am sorry to hear about the challenges you had during your stay regarding the AC in the...More

Reviewed December 21, 2016

I was so scared when I read the comments before my trip. I read " its old" "its falling a part". I almost cancelled the trip. Thank Gosh I didn't. Look, is the brand spanking new? No. Is it falling a part? NO! The people...More

Review collected in partnership with this hotel
2  Thank 357sades
Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded December 22, 2016

Thank you so much for taking the time to post such a generous review of the Park Royal Club Cala. Guests like you remind us of the importance of polite, friendly and efficient customer service. I’m happy that you were able lose some pounds as...More

Reviewed December 19, 2016

was impressed by the size and function of my room. was limited on activities, as to mean none after 6pm. staff was very knowledgable of the island and was able to answer all my questions. helpful in anyway they could be. overall had a great...More

Review collected in partnership with this hotel
Thank Chad T
Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded December 21, 2016

Thanks for the kind words and assessment of your Park Royal Club Cala Experience. We are appreciative of all the great feedback. Positive team comments are shared, immediately. Areas of critique are certainly also shared and assessed. Area activity is continuously reviewed to ensure the...More

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About
Amenities
Top amenities
Pool
Free Parking
Free Internet
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Concierge
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Golf course
Outdoor pool
Details
Price range
$195 - $358 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
$195 - $358 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveler (380)
Room & Suite (93)
Pool & Beach (64)
Dining (13)
Family and Play Areas (5)
Questions & Answers
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V7126HEmelissar
January 8, 2018|
AnswerShow all 2 answers
Response from persopaesaggio | Reviewed this property |
The best option is to call the reservation department, a few weeks ago go I see a promotion in a property that are in front of Royal maybe they are sharing the space just make sure that they are fully operational. At this... More
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Debbie G
November 25, 2017|
AnswerShow all 5 answers
Response from persopaesaggio | Reviewed this property |
Car rental you could find it in San Juan. Recommend checked with the property if they are operational. I saw in the news that this part are devastated at this time there are places with no water and no light in the Island... More
0
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Room Tips
"Make sure you count the towels"
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"As a owner when you check in all utensils should be in the kitchen for your use as needed prior to check in..."
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"Marina view"
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"It would be ideal if the check-in time wasn't so late in the afternoon; 4:00 p.m. I lose a day of..."
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