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Park Royal Puerto Rico at Club Cala

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Park Royal Puerto Rico at Club Cala
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416 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Shirley, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW

We just got back from our second vacation here and once again we had a blast. The staff are extremely nice and constantly working hard to be sure that the resort is clean. Our favorite bar tender Ronaldo was once again amazing and remembered us from last year! Looking forward to going back next year

Review collected in partnership with this hotel

Helpful?
Thank Kplunkett
Ceiba
1 review
2 of 5 stars Reviewed 6 days ago NEW

Furniture is old and broken, kitchen needs remodelation (cabinets are damage, below the sink), the AC was in bad conditions we spent 2 days having problems with no cool a/c, Royal Holiday bought a few fans for a few villas, TV in the master bedroom the image was jumping all the time and difficult to see. The bed was terrible... More 

Review collected in partnership with this hotel

Helpful?
Thank rubenr139
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you very much for your candid review of your recent stay at the Park Royal Club Cala. Certainly disheartening to read of the multiple misses in opportunities to serve and to impress in the typical Park Royal Club Cala style that we do. Your feedback is extremely valuable to us, as we strive to improve with each and every... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed in Dec 2015. Loved every minute of it. The staff was excellent. Can't wait to visit again! All of the staff was super friendly. We had ever thing so close, food shopping, thanks to all of the staff.

Helpful?
Thank Frank M
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Humbling and gratifying that overall guest experiences at Park Royal Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sem Cuevas General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

upon arrival tv didn't work, they replaced it next morning, so first night no tv (keep in mind I have two little girls and this was the Olympics first weekend). kitchen sink broke three times during our stay. very very dissapointed.

Review collected in partnership with this hotel

Helpful?
1 Thank Alberto F
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. Thank you for taking the time to share your experience you had at our resort. We really appreciate and value your feedback. I am sorry to hear about the challenges you had during your stay. I apologize about your TV... More 

Portsmouth, Rhode Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Beautiful property and friendly staff. Unit was not very appealing because the furniture was uncomfortable and the air conditioner did not work well and was very noisy. Also, there is no wifi service in the unit and often none in the lobby either.

Review collected in partnership with this hotel

Helpful?
1 Thank F5712CVstephenk
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these... More 

Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Resort was ok, lost power for almost 2 days. A lot of stairs that are slippery. Pool under construction. Over all it was just ok. It was one of my timeshares so that's why we chose this resort to try it out. Prob will not go back unless nothing else is available.

Review collected in partnership with this hotel

Helpful?
1 Thank Q9992BImelissab
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your feedback and for staying at Park Royal Club Cala. We deeply apologize for any inconveniences you experienced while staying with us such as the power outages in the area. We are working on the construction of our pool bar in the Oasis pool and should be completed by the end of August. Our Dolphin pool will... More 

Bronx, New York
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Beautiful Place, Relaxing, Convenient and close enough to fun attractions. Attentive staffs. Fun activities on site. Cute Little Plaza. Love the idea of the golf cart rentals so that you can go around and view the sites which are beautiful.

Helpful?
Thank Elizabeth F
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your stay at Park Royal Club Cala and for the time taken to share your pleasing experience. Thank you for you kind words. We are thrilled to hear that your experience was superb and that you found us beautiful and relaxing place. Making memorable vacation experiences is what we do best and it’s great to know our... More 

St. Maarten-St. Martin
1 review
2 of 5 stars Reviewed 2 weeks ago

We arrived at this resort quite late. There were no possibilities for getting something to eat. We were pointed in the direction of two vending machines. The one for snacks was not in operation and the items seem like there were there a long time. From the outside the building looks quite inviting, however inside was quite bland. No working... More 

Review collected in partnership with this hotel

Helpful?
Thank Jacqueline G
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for choosing Park Royal Club Cala as your vacation destination. Thank you for sharing your concerns with us. We have a variety of more than 7 restaurants adjacent to the resort and are open during the week until 10PM and on weekends until midnight. I’m glad our staff was able to find a room more of your like.... More 

San Juan, Puerto Rico
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I have been members of Club Cala, under many different administrations, for the past 29 years. it is a time when we meet friends, share old memories and construct new ones. Nevertheless, together we have also seen the resorts amenities shrink, not only in their amount but in their quality, to the point where the only incentive... More 

Review collected in partnership with this hotel

Helpful?
Thank TourEiffel_10
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for sharing your experience as one of our Club Cala owners and thank you for staying at Park Royal Club Cala. Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests' feedback as it will allow us to enhance the services... More 

Guaynabo, Puerto Rico
1 review
5 of 5 stars Reviewed 3 weeks ago

The rooms is in good conditions anda the service is properly. But the access to rooms nearest to swimming pool need a ramp for pickup all the stuff to the room. its difficult to manage because you have some stairs that not easy to access the room.

Review collected in partnership with this hotel

Helpful?
Thank ramosmorales
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala. We enjoy the critiques. Our team, in all areas, aim to impress. Please be assured that each and every detail in reviews are shared with appropriate teams, and actions are taken to ensure continuous improvement as we work towards "perfection." Also our service team... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Golf course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Location: Caribbean > Puerto Rico > Humacao
Price Range: $178 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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