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Park Royal Puerto Rico at Club Cala

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Park Royal Puerto Rico at Club Cala
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442 Reviews from our TripAdvisor Community

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Showing 406: English reviews
Brooklyn, New York
1 review
4 of 5 stars Reviewed 3 days ago NEW

The bed in the big room was fine,however one of the beds in the second bedroom needs to be change ,which I told them about. Unfortunallly we were there for the black out.but club Cala did an excellent effort to accommodate us in another place we were very please and thankful . I will definitely go back.

Review collected in partnership with this hotel

Helpful?
Thank Ismael M
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala and for taking the time to share your pleasant experience. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. Please receive my most sincere apologies for... More 

Apple Valley, Ca
1 review
4 of 5 stars Reviewed 3 days ago NEW

Loved the villas that we were assigned, had a gorgeous view from balcony boats docked. We were able to tour the natural forest nearby, they have quite a few choices to select for dining and venturing into Humacao is not far for your shopping needs. Staff very helpful in providing information, quite friendly, and made every effort to keep guests... More 

Review collected in partnership with Armed Forces Vacation Club

Helpful?
Thank scrm2016
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your valuable feedback regarding your stay at Park Royal Club Cala. Thrilled that so many details of your recent stay as well as the Park Royal Club Cala experience are appreciated from our guests. From comfort to location to amenities to services, our priorities are multiple, and we look to earn such acknowledgement EVERY day. It is... More 

Naguabo, Puerto Rico
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

It needs some repairs, specially the bathrooms and some equipment, they are renovating some of the rooms and adding a bar in on one of the pools. Basically the site is good and the attention is better. We had a power emergency during our stay and there is no power plant on site. But they were great in re-localizing us... More 

Review collected in partnership with this hotel

Helpful?
Thank Victor S
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Before anything else, thank you for your stay at Park Royal Club Cala and for the time taken to share your pleasing experience. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about... More 

Port Jefferson, New York
1 review
4 of 5 stars Reviewed 6 days ago NEW

Club Cala was a great place to stay. Not perfect but all around great. if you are looking for a five star pampering property this is not it. If you are looking for a clean, good location, helpful staff type place, this is for you. The front desk staff was always ready to help us with any of our excursions,... More 

Review collected in partnership with this hotel

Helpful?
Thank jackiehT8894NS
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala and for taking the time to share your pleasant experience. We are extremely appreciative of the critique. All comments are shared with our team for acknowledgement of "wins" and for continuous improvement. The overall guest experience is the reason we are here and we... More 

Quebec City, Canada
1 review
4 of 5 stars Reviewed 1 week ago NEW

Good location, safe and quiet But very noisy at the pool The musicis too loud butotherwise everhing is fine Dont go there for the beach cause is not very clean Very good restaurant at the marina Grocery store at walking distance

Review collected in partnership with this hotel

Helpful?
Thank jacquesv697
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for selecting Park Royal Club Cala and for your good review of Park Royal Club Cala experience. We are sharing the critique with our team as I type this. Our quest for continuous improvement and excellence is paramount. We appreciate all feedback. Sem Cuevas General Manager More 

Areccibo, PR
1 review
4 of 5 stars Reviewed 1 week ago

I vacationed at Club Cala with my girlfriends. We all enjoyed the resort, especially the restaurants (my favorite is Bistro Rico, with delicious Puerto Rican cuisine!), the casino, aquaerobics in the pool, and stretching exercises on the beach. There's lots of shopping and restaurants outside the resort, too, sightseeing, and gorgeous beaches. When you go, you must try the local... More 

Review collected in partnership with this hotel

Helpful?
Thank Lydia S
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We truly appreciate you taking the time to post a review, and are pleased to learn that you enjoyed your stay at the Park Royal Club Cala! There is no secret that Bistro Rico Restaurant is one of the favorites of our guests. Overall guest experiences are so well received. As usual for us, we have already shared kind words... More 

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Not only is the service bad but the buildings are in need of renovation. We started with our villa not having a coffee maker we called and they said we will bring it right up it took 4 hours and filters were brought to us the next day around noon. The bath tub was chipping from where they had tried... More 

Helpful?
Thank Dan C
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you very much for your candid review of your recent stay at the Park Royal Club Cala. Certainly disheartening to read of the multiple misses in opportunities to serve and to impress in the typical Park Royal Club Cala style that we do. Your feedback is extremely valuable to us, as we strive to improve with each and every... More 

Brooklyn, New York
1 review
3 of 5 stars Reviewed 1 week ago

Very clean and not over crowded with guests. A lot of activities on the premises to do with the family. Your able to share other nearby hotel amenities which was great since there is no excerise in the Cala Club. Only rated a 3 and not a 5 because there is no WiFi or Internet access provided in your room.... More 

Review collected in partnership with this hotel

Helpful?
Thank John L
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your valuable feedback regarding your stay at Park Royal Club Cala. It’s fantastic to hear you enjoyed our convenient location and were able to enjoy other facilities in the area. We are in the process of adding WIFI in all of our units and the project should be completed by the end of the year. I look... More 

Walnut Creek, California
1 review
3 of 5 stars Reviewed 2 weeks ago

This a basic condo redo property. The location is far from San Juan, parking is limited and getting to the room is a haul. The decor is sparse and the comfort is average. I believe there is a remodel going on. So, at least decor is being addressed. Also, there is no wifi in the rooms and the dish network... More 

Review collected in partnership with this hotel

Helpful?
Thank cynthiap656
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we are continuing with many of these upgrades to the property within the next couple of months as we will start the second... More 

Southfield, Michigan
1 review
3 of 5 stars Reviewed 2 weeks ago

We in general enjoyed our stay. We had one night without power but in genreal it was a nice cozy place to stay! The staff was kind and helpful. The shuttle was appreciated. It was a nice romantic getaway.

Review collected in partnership with this hotel

Helpful?
Thank Lana L
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for choosing Park Royal Club Cala as your vacation destination. We’re pleased to know you found our staff and helpful and our convenient shuttle service. We are sorry to hear that there were issues with the power. Please know that we are currently implementing action plans to revert this situation. We hope to host you again the next... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Golf course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Location: Caribbean > Puerto Rico > Humacao
Price Range: $177 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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