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Park Royal Puerto Rico at Club Cala

50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico
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399 Reviews from our TripAdvisor Community

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Showing 371: English reviews
Arecibo, Puerto Rico
1 review
3 of 5 stars Reviewed 1 week ago

the livinroom sofa was damage,old and the dinningroom only have four chairs instead of six.The TV was very poor, .I call for a disability villa, because I"m operated on both knee, and I can walk long distances. They took me villa 1034 that has three stairs to get up.

Review collected in partnership with this hotel

Helpful?
Thank nerycapetillo
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your valuable feedback of the Park Royal Club Cala. Thank you for sharing your concerns with us. All of our staff is there to make you feel comfortable and we strive for our staff to be very friendly, helpful and knowledgeable. I greatly appreciate your comments about aspects of the room that need updating. It is a... More 

Silver Spring, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

Club Cala was an amazing vacation for our family. The service was exemplary and everyone was willing to help. We loved all the restaurant choices and ability to have different foods every day. I highly recommend this resort to anyone. There is so much to do and see in Puerto Rico.

Review collected in partnership with this hotel

Helpful?
Thank ashieder
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thanks for the kind words and assessment of your Park Royal Club Cala Experience. Personal comfort and service excellence are of paramount importance to us. We will eagerly await repeat visit(s) and we will certainly share reviews with our team! Sincerely, Sem Cuevas General Manager More 

Valrico, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a timeshare facility. The reason we come is location to family. In this visit, i experienced, 1 frying pan, 1 pot, 1 small pot, no serving dishes, no mixing bowls, no dish towels and chipped glasses. This unit was for 8, it should be heavy on kitchen tools.

Review collected in partnership with this hotel

Helpful?
3 Thank Elenainfl
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for choosing Park Royal Club Cala as your vacation destination. We really appreciate and value your feedback. I am sorry to hear about the challenges you had during your stay with the kitchen inventory. The comfort of our guests is a top concern for us. The challenges you have described are being reviewed by our Housekeeping Management Team,... More 

Puerto Rico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at Park Royal a few days after the 4th of July holiday. It was a bit crowded and the Shuttles took a lot of time to get to places. After the first few days, many people checked out and it was calmer. After those days the pool and the beach were less crowded. Positive: We had a nice Harbor... More 

Review collected in partnership with this hotel

Helpful?
1 Thank LisaLilla
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We enjoy the very detailed critiques that keep on coming in as engaged and passionate guests share your perspectives. We certainly take all to heart and share with the team. Continued thanks for reviews highlighting the location of the Park Royal Club Cala and the positive service & product. Your feedback is extremely valuable to us, as we strive to... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Please be fair with all your guests. Treat everyone equally. Non speaking guests are paying guests too. Restaurant servers are very rude and have bad attitude. The problem is the restaurant manger does not care about service. Fire the manager and get one who knows that customer service is the top most important in Restaurant business.

Review collected in partnership with this hotel

Helpful?
1 Thank cherylg688
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala. Thank you for bringing this issue to our attention. Park Royal Club Cala does not have a restaurant at this time perhaps; the problem encountered was at one of the restaurants in the Palmas Del Mar area. However, we would like to know more... More 

Guaynabo, Puerto Rico
1 review
1 of 5 stars Reviewed 2 weeks ago

To many stairs to all access facilities for handicap older persons And waiting line for check in for more tan 3 hours No coordination at all old people and mothers with small childreens Employees at front desk given excuses to clarify with manager they are not responsible

Review collected in partnership with this hotel

Helpful?
Thank M4967EUangelg
Troy, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Reserved 3 BR unit, put in 2 BR with blow-up mattress (7 people in unit for 6!). Over many days, repeated promises to move us -- once being told our unit was being cleaned & prepped as we spoke! -- but didn't happen in the 5 nights we stayed. Left in disgust mid-week instead of weekend. Inadequately supplied with linens,... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Ruth T
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. We really appreciate and value your feedback. I am sorry to hear about the challenges you had during your stay. The comfort of our guests is a top concern for us. The challenges you have described are being reviewed by our Management Team,... More 

Guaynabo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

On Saturday's arrival, they were extremely unorganized. In my 34 years of going, we hadn't seen this amount of mad guests. When we got to the villa we didn't get the housekeeping things we usually get, the stove was disconnected and the icemaker was broken. This was in a recently remodeled villa... the previous management kept the villas in proper... More 

Review collected in partnership with this hotel

Helpful?
1 Thank T9861PIalbertod
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am sorry to hear about the challenges you had during your stay. The comfort of our guests is a top concern for us. Arrival date... More 

Bayamon, Puerto Rico
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel. The rooms are very clean and spacious. Large living room, kitchen, balcony, and bedrooms. We also have two bathrooms. Everything is well kept. The staff is great and their service is excellent. We cant wait to get back.

Review collected in partnership with this hotel

Helpful?
Thank C629DOjorgec
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Continued thanks for reviews highlighting the location of the Park Royal Club Cala and the positive service & product. We are quite appreciative of specific reviews which highlight many of the unique features available, and we look forward to hosting repeat visits for each of our fans. Sem Cuevas General Manager More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

The resort was very nice, the unit was a good size, and a very large outdoor patio/balcony with a picturesque view of the canal:) However, the tile floors in unit need to refurbished:( We really enjoyed Karaoke and the 'Dive-in' movie night at the pool, hosted by the resort. Also, the resort was in close proximity to the beach, the... More 

Helpful?
Thank Carolyn M
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your stay at Park Royal Club Cala and for the time taken to share your pleasing experience. Thanks for all the great feedback regarding staff satisfaction and personal critiques of so many parts of the guest experience. We will commend our rock stars Enrique and Ramon for their exceptional service. Perfection is our team's goal, and all... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico
Location: Caribbean > Puerto Rico > Humacao
Price Range: $180 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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