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Park Royal Puerto Rico at Club Cala

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Park Royal Puerto Rico at Club Cala
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438 Reviews from our TripAdvisor Community

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Showing 403: English reviews
Port Jefferson, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

Club Cala was a great place to stay. Not perfect but all around great. if you are looking for a five star pampering property this is not it. If you are looking for a clean, good location, helpful staff type place, this is for you. The front desk staff was always ready to help us with any of our excursions,... More 

Review collected in partnership with this hotel

Helpful?
Thank jackiehT8894NS
Quebec City, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

Good location, safe and quiet But very noisy at the pool The musicis too loud butotherwise everhing is fine Dont go there for the beach cause is not very clean Very good restaurant at the marina Grocery store at walking distance

Review collected in partnership with this hotel

Helpful?
Thank jacquesv697
Areccibo, PR
1 review
4 of 5 stars Reviewed 3 days ago NEW

I vacationed at Club Cala with my girlfriends. We all enjoyed the resort, especially the restaurants (my favorite is Bistro Rico, with delicious Puerto Rican cuisine!), the casino, aquaerobics in the pool, and stretching exercises on the beach. There's lots of shopping and restaurants outside the resort, too, sightseeing, and gorgeous beaches. When you go, you must try the local... More 

Review collected in partnership with this hotel

Helpful?
Thank Lydia S
2 reviews
1 of 5 stars Reviewed 4 days ago NEW via mobile

Not only is the service bad but the buildings are in need of renovation. We started with our villa not having a coffee maker we called and they said we will bring it right up it took 4 hours and filters were brought to us the next day around noon. The bath tub was chipping from where they had tried... More 

Helpful?
Thank Dan C
Brooklyn, New York
1 review
3 of 5 stars Reviewed 1 week ago

Very clean and not over crowded with guests. A lot of activities on the premises to do with the family. Your able to share other nearby hotel amenities which was great since there is no excerise in the Cala Club. Only rated a 3 and not a 5 because there is no WiFi or Internet access provided in your room.... More 

Review collected in partnership with this hotel

Helpful?
Thank John L
Walnut Creek, California
1 review
3 of 5 stars Reviewed 1 week ago

This a basic condo redo property. The location is far from San Juan, parking is limited and getting to the room is a haul. The decor is sparse and the comfort is average. I believe there is a remodel going on. So, at least decor is being addressed. Also, there is no wifi in the rooms and the dish network... More 

Review collected in partnership with this hotel

Helpful?
Thank cynthiap656
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we are continuing with many of these upgrades to the property within the next couple of months as we will start the second... More 

Southfield, Michigan
1 review
3 of 5 stars Reviewed 1 week ago

We in general enjoyed our stay. We had one night without power but in genreal it was a nice cozy place to stay! The staff was kind and helpful. The shuttle was appreciated. It was a nice romantic getaway.

Review collected in partnership with this hotel

Helpful?
Thank Lana L
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for choosing Park Royal Club Cala as your vacation destination. We’re pleased to know you found our staff and helpful and our convenient shuttle service. We are sorry to hear that there were issues with the power. Please know that we are currently implementing action plans to revert this situation. We hope to host you again the next... More 

Austin, Texas
1 review
3 of 5 stars Reviewed 1 week ago

My husband and I spent our week at Park Royal in Puerto Rico. Very nice location, great staff, but the room amenities were below par. Stove top burners didn't work until we fixed them ourselves, microwave handle unattached on the bottom, sink disposal bearings were bad so when we used it the noise was unbearable, and the fridge was missing... More 

Review collected in partnership with this hotel

Helpful?
Thank B1547PVlm
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for the business and feedback- both are greatly appreciated. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. It is with great concern that I read the review you kindly shared. It disappoints... More 

Las Vegas, Nevada
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The 2 bedroom suite overlooking the harbor was clean, cushy, nice kitchen and great TV. Unfortunatly WiFi is only in the lobby. There are nightly events such as movie nights and pop corn. Easy to get to --and the staff--specially Iris--are great.

Review collected in partnership with this hotel

Helpful?
Thank veliagonick
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your valuable feedback regarding your stay at Park Royal Club Cala. It’s fantastic to hear you enjoyed our convenient location and enjoyed our events and activities at the pool. We love the resort amenities and accommodations as well. We are in the process of adding WIFI in all of our units and the project should be completed... More 

Toronto, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

The units were spacious and accommodated 6 adults and 2 children well. the necessary amenities were there dishwasher, washer and dryer and in good working condition. If you plan to make your own meals there was a shortage of cooking utensils such as mixing bowls, salad bowls and baking pans etc. The WIFI only worked in the lobby and it... More 

Review collected in partnership with this hotel

Helpful?
Thank jacquelineh661
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. Details, details, details... are appreciated... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Golf course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Location: Caribbean > Puerto Rico > Humacao
Price Range: $178 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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