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Park Royal Puerto Rico at Club Cala

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Park Royal Puerto Rico at Club Cala
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489 Reviews from our TripAdvisor Community

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Showing 450: English reviews
Caguas
Reviewed 2 days ago NEW

Great service, nice and friendly people, well furnished and a lot of space on the villlas. Will definitely be staying here again shortly. The pool area is remodeled and very fresh. Live music on Fridays,

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Helpful?
Thank guayuvo
Sacramento, California
Reviewed 3 days ago NEW

This location is great, however the rooms could use some updated furniture and appliances. I would like the repair work to look as if someone cared and not the family handyman did the work. If adults only, are staying in a room that accommodate eight for more than a couple of days, the comfort level will not be that great...

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Helpful?
Thank Lisa B
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you so much for sharing your experience! It’s fantastic to hear you enjoyed our convenient location. This certainly should always be "ask and you will receive," and our goal at the Park Royal Club Cala is to anticipate guest needs so guests don't even have to ask and to “spoil” our guest. I greatly appreciate your comments about aspects...

Cabo Rojo, Puerto Rico
Reviewed 4 days ago NEW

I have been going to this resort since it was from Club Cala only and at least Royal Holiday is doing maintenance to the facilities, changing appliances and the pool area were renovated. I am going to stay next year 2017 by May again with the whole family.

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Helpful?
Thank S7198UQluisr
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We truly appreciate you taking the time to post a review, and are pleased to learn that you enjoyed your stay at the Park Royal Club Cala! Thank you for kind words. Thank you for noticing the upgrades to the property. We are also continuing with many of these upgrades to the property within the next couple of months as...

Abingdon, Maryland
Reviewed 6 days ago NEW

Park Royal was an excellent resort! The resort staff went the extra mile to ensure your trip was enjoyable and exciting. The rooms were modern, nicely furnished and very clean. The van drivers were courteous, friendly and professional. The neighboring restaurants were very good. We cannot wait to return!!!

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Helpful?
Thank janaL6106NF
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your valuable feedback of the Park Royal Club Cala and for choosing us as your vacation destination. We’re pleased to know you found our staff and accommodations exceptional. We hope you had a relaxing vacation with us and look forward to seeing you soon Sem Cuevas General Manager

New City, New York
Reviewed 1 week ago

I believe his name was Milton, at the front desk was great! also the water aerobics instructor were great. Some of the appliances were not working properly but since I had no need of them it was fine. Location was great with in-resort stores and a shopping centers within 10 minutes. Beach was a little distant had to go to...

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Helpful?
Thank Joe S
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We are appreciative of your business and for providing us with details regarding your recent stay at the Park Royal Club Cala. I apologize for the inconsistencies and inconveniences you have noted concerning some of the appliances in your room. We have reviewed the specifics on these issues with our Housekeeping and Maintenance managers, so that corrective actions are taken....

Wasilla, Alaska
Reviewed 1 week ago

Needs some updating, small pool slide for the kids area would be nice and added hot tub area in the main pool would have been utilized by us a lot. Bedding bottom pad and sheet need to be fitted so it stays put while you sleep had trouble many nights waking up on the mattress. Parking and access to the...

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Thank L2581TQbobw
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for selecting Park Royal Puerto Rico at Club Cala and for your good review of Park Royal Club Cala experience. We are sharing the critiques with our team as I type this. Our quest for continuous improvement and excellence is paramount. We appreciate all feedback. We will eagerly await repeat visit(s) and we will certainly share reviews with...

San Juan, Puerto Rico
Reviewed 1 week ago

Loved the location and the villas were beautiful, big, and had everything we needed. Customer service was excellent. We indeed had no worries and were able to enjoy the beautiful Palmas del Mar area. Excellent vacation for the whole family.

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Thank estherp51
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thanks for the kind words and assessment of your Park Royal Club Cala Experience. Personal comfort and service excellence are of paramount importance to us. We will eagerly await repeat visit(s) and we will certainly share reviews with our team! Sincerely, Sem Cuevas General Manager

San Antonio, Texas
Reviewed 1 week ago

The room is very clean but outdated. The a/c unit noisy and could hear water draining. There was a leak in the kitchen above the stove from the overnight storm. Did not receive any information regarding Day of cleaning.. Everyone was very friendly and premises very well kept. Restaurants had excellent food with a good variety. A nearby souvenir shop...

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Thank Joyce N
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you so much for sharing your experience! It’s fantastic to hear our staff was friendly and our rooms were clean. We are thrilled to hear that your experience was great minus the A/C noise issues and water leak you experienced. We value and appreciate all guests and we want you to know that although some of our rooms may...

Boston, Massachusetts
Reviewed 2 weeks ago

Let's begin by saying the staff at Club Cala was beyond wonderful. Iris, Isaac, Ramon, Milton, and Enrique among others were always there to answer questions They were friendly and helpful and helped us in booking a tour and ordering taxis. The unit itself was way overdue for updating. Bath tubs were old and did not have any safety holds...

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Helpful?
Thank autumn73112
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am pleased to learn that you enjoyed the staff and everyone responded quickly to your requests and personal needs. We will pass along your glowing words...

Eastern Norway, Norway
Reviewed 2 weeks ago

Good service in reception with supportive approach. Lack a bar/cafe at the premises allowing purchase of refreshments and snaks at the pool area. Apartment need to be refurbished (worn down) and the aircon was very noisy.

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Thank andfra21
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you very much for your candid review of your recent stay at the Park Royal Club Cala. We will share kind words regarding an overall positive experience with the team. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Location: Caribbean > Puerto Rico > Humacao
Price Range: $176 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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Questions & Answers

Here's what travelers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travelers.
32 questions
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Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The third bedroom in a villa that sleeps eight has no doors and overlooks the downstairs area and I was informed that the beds were not as comfortable as the ones in the enclosed bedrooms.”
 of 5 bubbles O2556IDlisab, 3 days ago | Read review
“Needs kitchen updates and couches cleaned or updated. Extra pots and pans.”
 of 5 bubbles 525joycen, 1 week ago | Read review
“These are villas with bedrooms and bathrooms on the bottom floor, kitchen and living areas on main floor and entrance on top floor where laundry facilities are also located. Not good for people with limited mobility. The unit door leads to steps. There is a slider on the main floor but it cannot be locked from the outside which would be helpful as it leads to the main street and reception area.”
 of 5 bubbles autumn73112, 2 weeks ago | Read review
“The washer/dryer were ancient. Only one package of laundry detergent was provided, but no dryer sheets or fabric softener. The deck furniture (table, 4 chairs, 1 lounger) was cheap plastic, and only one lounger provided for a 2 bedroom unit. The patio/deck did not look as though it had been thoroughly cleaned from the previous guest(s), as there were what appeared to be tobacco residue/ashes left behind. I put out the "Do Not Disturb" sign for the first 4 nights, but removed it for the remainder of the week; however, we did not receive any additional maid service. During the rain downpours, water seeped onto the living room floor, but maintenance was unable to determine the source, although it was suspected it was coming through the walls from the air conditioning unit. That said, the front desk staff were very friendly and helpful, especially Marylu and Iris, and quick to respond to a request.”
 of 5 bubbles anniemG6577VB, 2 weeks ago | Read review
“Rooms on Harbor are really nice.”
 of 5 bubbles 833JEROMEF, 3 weeks ago | Read review
5 of 5
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