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Crowne Plaza Lancaster Toluca

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#4 of 25 Hotels in Toluca
Certificate of Excellence
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Crowne Plaza Lancaster Toluca
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154 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Lancaster Toluca
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Showing 91: English reviews
San Antonio
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 24, 2016 via mobile

Friendly staff and nice rooms especially the new ones with a king bed on the fourth floor. Spacious rooms. Restaurant is very good and service is quick. For a traveler in Toluca this is the place to stop. It looks like they are updating the hotel so I expect it will be even better in the future. Staff speaks English.

Helpful?
Thank Leonard O
Chicago, Illinois
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 18, 2015

Executive Overview: Can’t beat the price. Truly awesome price. The hotel is good, it is not great, it is not bad, it is okay. If this was the only option for accommodations I could easily stay here every trip. Considering some of the nearby options though, I will probably stay at other hotels on future trips. Details: The following details... More 

Helpful?
Thank DGMun
IHGCare, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear DGMun, Thank you for choosing our hotel as your accommodation preference and for writing a review about your experience. I am delighted to note that you liked the competitive rates and prompt service of the staff. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide... More 

Medina, Ohio
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 15, 2015 via mobile

Stayed here twice. Definitely a bit more pricy but excellent site and great service, especially from the front desk staff. They are very eager to please and do a great job. Rooms in new and old section were very good. Breakfast buffet very good.

Helpful?
Thank mrpar3pro
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 25, 2015 via mobile

I stayed here for 5 days and found it an excellent choice. The staff are amazing, friendly and very helpful. They can't do enough to help make your stay a pleasant one. I would highly recommend. The rooms are well presented and very clean. The food was good, lobby bar was slightly better than breakfast, which is limited to eggs... More 

Helpful?
Thank JoskeDXB
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es... More 

Wisconsin
2 reviews
5 of 5 stars Reviewed November 17, 2015

This hotel is very clean and kept up to date. The service I experienced was great. The front desk staff is friendly and helpful. Mario, I believe he is a concierge, has been very helpful to me. Making sure everything I ask for at the front desk is taken care of, he seems to hear everything I discuss with the... More 

Helpful?
Thank Chris C
Crowne P, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Relations More 

Kansas City, Missouri
2 reviews
5 of 5 stars Reviewed November 16, 2015

The Crowne Plaza is a nice hotel, but the service sets it apart from other hotels in the area. Mario speaks excellent English and assists me with any needs I have while in Toluca on business. His ability to make my stay easier has been very helpful over the past three years I have been visiting Toluca. Santos in the... More 

Helpful?
Thank John B
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es... More 

Charleston, South Carolina
1 review
5 of 5 stars Reviewed November 15, 2015

I have been traveling to Toluca for about 14 years on business and I stay at this property because of the quality of the staff. In particular, Mario Guerra, one of the concierges is always helpful and speaks perfect English. Also, Santos in the bar makes a fantastic martini and is never without a kind word. The restaurant has never... More 

Helpful?
Thank Warren S
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es... More 

Buffalo
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 15, 2015

This hotel is going through an upgrade of rooms, fresh clean and functional. What remains is the friendly and helpful staff. I have traveled to this area frequently for 8 years now and select this hotel for my business stays. As mentioned, the staff is very kind and helpful, specifically Mario who is always there to greet me, provide suggestions... More 

Helpful?
Thank Braxo
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es... More 

Detroit, Michigan
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 11, 2015

I hve been staying at this hotel for more than a year now. The rooms are all updatedm new beds, TV, furnature. Bed and pillows comfortable. Only drawback is that the lights are too dim (this is common with Mexican hotels). Mario with Guest Services always takes care of any needs, including helping to arrange things to do on the... More 

Helpful?
Thank RichardKremer
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Relations More 

Milwaukee, Wisconsin
Level Contributor
93 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed November 2, 2015 via mobile

The staff was exceptional, friendly, and helpful. There is no hotel van, however, one of the staff thoughtfully shuttled us to a nearby restaurant with his personal car. Unfortunately, the facility itself is tired and could be cleaner. The carpet in my room was quite dirty and sort of sticky; overall the room left me feeling grimey. The HVAC fan... More 

Helpful?
Thank C E
IHGCare, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear C E, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. It is nice to know you have appreciated the level of service rendered by our staff. However, it is regrettable that the condition of the room... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Crowne Plaza(R) Toluca!Located in the main street of Toluca and a few minutes away from the city center we have special rates created for you that always travel for success and the best service always one step ahead of our guests needs. We are also conveniently located a few minutes away from the Industrial area where you can find companies like Chrysler, General Motors, Nissan, Robert Bosch, Magna Int., Grupo Vitro, Bimbo-Barcel, Femsa, Johnson Controls, Autoliv, Mahle and many others; Adolfo Lopez Mateos International Airport is also very close. Enjoy our complementary scheduled transportations to companies and the high speed internet Access. Our meeting rooms are the ideal place to make business smoothly. Start your day at our gym and with a rejuvenating buffet breakfast in our Antibes Restaurant or just relax after a day of hard work at our Lobby Bar. You'll feel right at home making your way to your spacious room and enjoy a brand new bed, relaxing has never been so easy.Welcome to Toluca!Don't forget to visit the Cosmovitral-Botanical Garden, the Cathedral, the Portales or our grand Xinantecatl, Better known as Nevado de Toluca, great place to get in contact with nature. ... more   less 

Additional Information about Crowne Plaza Lancaster Toluca

Address: Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Price Range: $111 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lancaster Toluca 3.5*
Number of rooms: 113
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Also Known As:
Crowne Plaza Lancaster Toluca Hotel Toluca
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