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All reviewsgreat servicebreakfast buffetfront desknice hotelbusiness tripfeel at homespecial thanksmaking surerestaurant staffgreat barmakes me feelvery nice stayfront of housethe bell mannice decorationrooms are largenice room
The hotel is very good, waiters are very kind especially Martin Rosas. I found the hotel clean and close to many restaurant. There is also a great gym and parking for cars. Breakfast is reach and the menu for the restaurant is perfect.
Wonderful hotel. I have stayed at many hotels in the area over the course of a couple years in Toluca. But now I only stay here. It is by far my favorite. The staff is wonderful. Ask for Mario he is the best. Convenient location...More
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded September 14, 2017
Thank you for choosing us as your predilect hotel in Toluca, we are always happy to hear that the people who work here make the difference between one place or another. We hope to continue serving you.
Love the hotel. I stay here frequently on business trips awesome service, food is good and beers are cold at the hotel bar. The employees are really great. Ask for Mario if you need anything. I would definitely recommend staying here
Excellent service by all staff. Especially hostess Carmen at the restaurant and Dulce at front desk.
Rooms are nice and sleep is great, there is even a quiet zone!
I would highly recommend it for business or vacation stays.More
Thank Mario D
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded April 12, 2018
Dear Mr Dominguez,
We are so glad about your comments, thank you!. Let me share with you that our staff is very interested on having a warm welcoming for all our guest, and we will keep on improving new ways to make you feel at...More
I've been staying at this hotel for the last 5 years, every single week or every 2 weeks.
Hotel has been upgraded with excellent rooms and the staff is very good.
excellent service starting with Mario and Jorge (bellboys) following with Adal, Jairo and Mary,...More
Breakfast is normally included, I would check, but I actually request it is not because it is normally there. This is not a comment on the quality and selection at breakfast, it is very nice actually. All the rooms I have... More
Breakfast is normally included, I would check, but I actually request it is not because it is normally there. This is not a comment on the quality and selection at breakfast, it is very nice actually. All the rooms I have stayed in includes a refrigerator, coffee maker with coffee (and tea).
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"I recommend the rooms on the lobby floor. they have a conference room and your bed is upstairs. look for..."