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Crowne Plaza Lancaster Toluca

#4 of 24 Hotels in Toluca
Certificate of Excellence
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Crowne Plaza Lancaster Toluca
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143 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Trabuco Canyon, California
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel is one of the best experiences I have had traveling. I have traveled for business for the last 20 years and never felt as much at home, as I do at the Crowne plaza in tuloca, Mexico. From the awesome staff at the restaurant Martin Rojas, and his team made me feel at home.

Helpful?
Thank George5831
Fort Wayne, Indiana
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel met or exceeded all my expectations for the business trip I was on. The staff worked very hard to assist with anything I needed and made me feel very welcome. Most of the staff spoke some english as I spoke only a little spanish. They made me feel like an honored guest. The room was large, clean and... More 

Helpful?
Thank msakenk
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I will personally thank all the staff for their effort, we value your feedback. We hope you will visit us again. Sincerely, Eduardo R. General Manager More 

Farmington Hills, Michigan
1 review
4 of 5 stars Reviewed June 11, 2016 via mobile

Pleasant, clean rooms. Good breakfast, with lots of choices to ride you over to the late Mexican lunch break. Great service, especially Martin in the dining room. Work stay, Internet was fast enough and room was spacious I'll stay again.

Helpful?
Thank badedgar
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. This will be your home away from home any time you visit. Sincerely, Eduardo R. General Manager More 

Torrance, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 29, 2016

Best part of my travel to Toluca/Metepec MX is meeting the great people at Crown Plaza Lancaster Toloca. The manager Fernanda, front desk associate Lisbeth, host Jose, bartender Santos and all the restaurant associates like Martin Rojas and Carmen I will make sure i tell all my business partners in USA, of the great service i received at Crown Plaza... More 

Helpful?
1 Thank 960larry
Crowne P, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear 960larry, Thank you very much for your review, I am very happy to know that your experience was great. We will appreciate your recommendation and will make sure your business partners receive the best service. We hope to see you again soon. Sincerely, General Manager More 

Beaumont, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 26, 2016

I have visited many hotels in the US and Mexico and I've never received the type of service I received at this hotel, from the time you show up tot he valet parking to the time you leave is top notch service. The waiters in the restaurant are exceptional, they truly work to make your experience unique. Special thanks to... More 

Helpful?
1 Thank jorgeojeda24
Crowne P, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear jorgeojeda24, Thank you very much for taking the time to write a review, I am pleased to know that you had a great experience in our property, it is a great pride for us to know that the service you received was exceptional. This is your home away from home, we hope to see you again soon. Sincerely, General... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 19, 2016 via mobile

The hotel is undergoing some renovations. The staff is absolutely amazing. The service makes up for any defects the hotel has. The breakfast buffet has a wide variation of food and the staff constantly check up on you. There are some other hotels on the same road. Not a lot around it. Great place for a business trip and close... More 

Helpful?
1 Thank curdoll
Crowne P, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear curdoll, Thank you very much for your review, we appreciate you taking the time to write your comments. I will make sure the staff knows about your experience it is a great pride for us to know you enjoyed our service. We hope to see you again soon. Sincerely, General Manager More 

Belgium
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 13, 2016 via mobile

Although the entry hall tries to impress the rooms are very basic, but clean. Unfortunately the shampoo/shower gel was not replenished. The only thing above average is the breakfast buffet. The location is good but if you want to stay in this neighbourhood there is a far better choice just two blocks down.

Helpful?
Thank DM_Business_Traveler
IHGService, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear DM_Business_Traveler, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our breakfast options to be good. However, we would like to apologize for falling short of your expectations regarding our rooms and toiletries. We give the utmost importance to our guest comments as they help... More 

Nashville, Tennessee
1 review
4 of 5 stars Reviewed January 31, 2016

Stayed at the Crowne Plaza for 2 weeks for a business trip. Mario at guest services was the best. He recommended places to go and places to eat. At the restaurant, our waiter at breakfast was Martin. He provided great service. The rooms were clean. Overall it was a good hotel to stay in Toluca.

Helpful?
Thank kimmie1107
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 28, 2016 via mobile

Internet is great Food is great Gym is ok Room is ok They have a band every night. They play loudly from 7pm to 1130pm every night. If you are on floors 1-3, and have a room that faces the atrium, then you won't sleep at all. Once the band stops, you will get some shuteye. When the workers start... More 

Helpful?
Thank David P
IHGService, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear David P, Thank you for taking the time to review our hotel. I sincerely apologize for any inconvenience you may have experienced with the noise levels. Please allow me to follow-up on your concerns and have the opportunity to regain your faith in us. I have sent you a private message in an effort to obtain additional information. I... More 

San Antonio
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 24, 2016 via mobile

Friendly staff and nice rooms especially the new ones with a king bed on the fourth floor. Spacious rooms. Restaurant is very good and service is quick. For a traveler in Toluca this is the place to stop. It looks like they are updating the hotel so I expect it will be even better in the future. Staff speaks English.

Helpful?
Thank Leonard O
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Crowne Plaza(R) Toluca!Located in the main street of Toluca and a few minutes away from the city center we have special rates created for you that always travel for success and the best service always one step ahead of our guests needs. We are also conveniently located a few minutes away from the Industrial area where you can find companies like Chrysler, General Motors, Nissan, Robert Bosch, Magna Int., Grupo Vitro, Bimbo-Barcel, Femsa, Johnson Controls, Autoliv, Mahle and many others; Adolfo Lopez Mateos International Airport is also very close. Enjoy our complementary scheduled transportations to companies and the high speed internet Access. Our meeting rooms are the ideal place to make business smoothly. Start your day at our gym and with a rejuvenating buffet breakfast in our Antibes Restaurant or just relax after a day of hard work at our Lobby Bar. You'll feel right at home making your way to your spacious room and enjoy a brand new bed, relaxing has never been so easy.Welcome to Toluca!Don't forget to visit the Cosmovitral-Botanical Garden, the Cathedral, the Portales or our grand Xinantecatl, Better known as Nevado de Toluca, great place to get in contact with nature. ... more   less 

Additional Information about Crowne Plaza Lancaster Toluca

Address: Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Price Range: $96 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lancaster Toluca 3.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Crowne Plaza Lancaster Toluca Hotel Toluca
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