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Avda. Playa Serena 93, 04740, Roquetas de Mar Spain
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Traveler (1733)
Pool & Beach (371)
Room & Suite (292)
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 36 hotels in Roquetas de Mar
Location
4.3
Cleanliness
4.6
Service
4.6
Value
4.5
5 Star Hotel in Roquetas de Mar, Almeria. Located on the coast and with direct access from the hotel to the beach.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Lazy river
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Bay View
Languages Spoken
English, Spanish, German

Location

Full view
87Good for walkers
Grade: 87 out of 100
47Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
2349Reviews559Q+A100Room tips
Traveler rating
  • 1,444
  • 640
  • 191
  • 48
  • 26
Time of year
Traveler type
Language
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Selected filters
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Popular mentions
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Most Recent
Sunflowers223 wrote a review Jul 3
1 contribution7 helpful votes
We have just returned from a week away at this lovely hotel. We are all sad to leave. Food- We ate at the pool bar buffet during lunch as our kids were obsessed with the hot dogs. We had breakfast and dinner at the main restaurant which was always nice. As a vegetarian with an allergy I'm not the easiest customer but always found something. Although It would have been a lot easier if there were signs indicating allergens. We ate at the italian and asian restaurants two nights. The asian was brilliant. The Italian was ok. Maybe a spanish tapas restaurant would have been better. The drinks were amazing! We had our room fridge re-stocked every day with soft drinks. The bars served beautifully presented and tasting cocktails and other drinks. Rooms- everything we needed and really clean. The beds were really comfortable. We had a travel cot for a baby too which was good quality. The bathroom was great with 2 sinks, powerful shower and bath. Service was Amazing! Everyone working here was so friendly and lovely. The rooms were cleaned everyday. The reception staff were always helpful. The waiting staff were kind and friendly. The entertainment team were brilliant with the kids. The spa staff were professional and I recieved a wonderful facial tretment. We didn't do many activities because we went during term time and there weren't many other kids. The swimming pools were fantastic. Something for everyone. Small shallow baby pool, splash Park, lazy river and two deeper pools in the middle. Quite cold but refreshing in the hot weather. The sunbeds do get snapped up really early but there's enough to go around. We enjoyed the large beds at the back as they had curtains to give the kids some shade when they wanted a nap. The park was small and basic but enough to entertain a toddler for a few minutes. The sandpit could do with some more sand. The beach was on the doorstep and quiet. If you walk down further there are boats to hire. We took a taxi one day to the castle nearby which cost €7. This was a nice midweek trip out. We walked back which took about an hour and looked at the shops nearby to pick up souvenirs for the kids. Would recommend to anyone looking for a relaxing week away.
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Date of stay: June 2022Trip type: Traveled with family
5 Helpful votes
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steve wrote a review Jul 2
Carlton Miniott, United Kingdom1 contribution1 helpful vote
This is one of the best hotels we have ever found. The cleanliness is outstanding and the staff work around the clock to maintain this 5 star hotel and we see the same staff year after year!. From the moment you arrive the staff are on hand to help with luggage etc. The food is fantastic with an outstanding choice all day and every night accompanied with theme night, kid menu, and cook stations, You will not go hungry here! Kid club is fantastic with the mini disco every night and exciting things for your children throughout the day including shooting, archery and pool activities. Entertainment every night after the mini disco inc some fantastic bands, singers and magic shows. Don't pack beach towels just pay the 15 euro deposit for each towel and you can refresh them 3 times a week. Never had an issue with the free Wi-Fi and all rooms have aircon and maid service every day. It is truly all inclusive 24/7
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Date of stay: June 2022
Value
Service
Sleep Quality
1 Helpful vote
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Stephen P wrote a review Jul 1
1 contribution2 helpful votes
This was our 9th visit to the hotel and after missing the last 2 years due to the Covid pandemic we wondered whether things would be different but from stepping out of the taxi into reception it felt like we had never been away. Very friendly welcome from reception and once again they had accommodated us in our requested room area. Manilo Paco and Olga,all of whom we have known since our first visit greeted us with open arms and it was such a joy to see them again The cleanliness of the hotel is second to none and every member of staff is friendly and helpful. A special mention to Mirander at the pool bar who only started this year but she will be great asset to the team with her personality. We are already planning our visit for next year but would request that the animation team dispense with the karaoke night as it is not needed in a five star hotel
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Date of stay: June 2022
Value
Cleanliness
Service
1 Helpful vote
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Ken G wrote a review Jun 2022
1 contribution4 helpful votes
We returned to this hotel after 5 years (3 due to lockdown) because the whole family had so enjoyed our first stay. The hotel was extremely and exactly as we remembered indeed it had improved which we did not think would have been possible. The entire staff at ALL levels excelled themselves to ensure everyone had the very best experience. I can honestly say that it was impossible to name any one member who excelled more than the other because they ALL excelled. The entertainments team were all incredible in particular Roxie and Leandro who gave my grandchildren the very best holiday ever. The pool bar staff and chefs gave a fantastic service and nothing was too much trouble. All the restaurants gave excellent service and quality of food. As previously stated this is the very best of hotels.
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: Due to family size we had the junior suites and they were great
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3 Helpful votes
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Neil A wrote a review Jun 2022
Harpole, United Kingdom11 contributions46 helpful votes
Just returned home after my third stay at this hotel with friends. I stayed here in 2017 and 2019 and wrote a glowing review for each of those previous stays although I couldn’t write them without complaining about something which I duly did. First, I complained about the fact I had to wear long trousers at dinner and questioned why in this age of equality men were effectively discriminated against when compared with some of the outfits worn by the ladies. I realise that this was not unique to this hotel but still felt it was ridiculous. Second, I complained about the amount of single use plastic being consumed. Cups, plates, and straws. It was horrific although again this wasn’t limited to this hotel. You can only imagine my surprise and delight when on this trip I found that all plastic had been replaced by paper cups, straws, and plates and finally I could go to dinner in shorts. So, you see I must begrudgingly admit that I found nothing whatsoever to whinge about during my stay here in fact I found the hotel even better than the two previous occasions in every respect. Food was fantastic room was lovely bar and general facilities wonderful. The staff and management make this hotel, and this is reflected wherever you go. Other comments The beer is Estrella which despite really trying I just can’t stomach. I know there are a lot of people who like it but if like me you don’t like it and you aren’t psychologically constrained by the fact you have paid for All Inclusive then turn right as you leave the hotel entrance, walk 100 meters and you will find a bar serving ice cold Mahou at Euro 2.70 per pint. I’m told that their cocktails are great too! The rest of the Bar offerings are great with both international and local brands on offer. Food is excellent. There is the Buffet restaurant a snack area and two bookable themed restaurants. I have no idea what the themed restaurants are like as despite this being my third visit here, I still haven’t bothered to try them as I found the buffet food to be that good! The standard rooms are very nice and plenty big enough for two. We stayed in one of the Whirlpool equipped junior suites back in 2017 but as I said then we only used the Whirlpool twice and only because we had paid for it. Maybe if you are a family then the extra space is useful otherwise unless you really love the Whirlpool bath concept save your money and stay in a standard room. Finally This is a fantastic hotel and probably the best I have stayed in within Europe in terms of both value and standard. If you are looking for a relaxing break with or without children, then this is the place for you. If you are looking for things to do within the immediate vicinity of the hotel including night life, then you will probably be disappointed.
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Date of stay: June 2022
Value
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Service
1 Helpful vote
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Wood35 wrote a review Jun 2022
Heywood - England47 contributions28 helpful votes
Simply put, there is nothing to complain about with this expertly run hotel. We have returned home fully refreshed after a very much needed holiday. Hotel, rooms, and surrounding areas were very clean, the atmosphere was very calm and relaxing which made for a fantastic holiday. Food and drinks all to a great quality. All the staff that we encountered was very polite and helpful, a few went above and beyond. On reception Laura B, superb, fantastic customer service in finding a solution to a TUI booking error, thank you Laura B. The bar areas were expertly run and supervised by Manilo, an absolute kind gentleman, nothing was too much for him. In the main restaurant Oliver deserves a mention too, serving us with a high degree of professionalism and good humour (looking after the ’Jefa’! Thank you Protur Roquetas da Mar, We would certainly be returning.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip: Pay a little extra for the rooms with spa bath on balcony pool facing
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1 Helpful vote
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Sue W wrote a review Jun 2022
2 contributions
Located on seafront, gate straight onto prom. Staff were all lovely, nothing was to much trouble. Food was good especially the two restaurants La Sal and Asis, no extra charge but booking essential. Pool area includes a lazy river. Everywhere was spotless, staff never stop cleaning.. Rooms were spacious as were bathrooms. Evening entertainment good.
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Date of stay: June 2022
Location
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Room Tip: Ask for pool view
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Hayley R wrote a review Jun 2022
2 contributions10 helpful votes
Our family group of 13 has just returned from a weeks stay at the Protur Roquetas. We all had the most fantastic time. The food was varied, high quality and delicious. We had a meal at the Italian a’la carte which was a lovely treat. Every member of staff was attentive, friendly and helpful, they all go above and beyond for their guests and are a credit to the hotel. The rooms are impeccably clean and of a high standard. There really is something for everyone at this hotel. We will definitely be returning. Thank you for a wonderful holiday.
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Date of stay: June 2022Trip type: Traveled with family
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Victoria wrote a review Jun 2022
3 contributions6 helpful votes
We have just returned from a weeks holiday, and had a really lovely time. The hotel was beautiful, and everything was lovely and clean. The staff were friendly and super helpful, from the receptionists, the waiting staff and the childrens entertainers. My 6 year old daughter loved the pools and the entertainment and also had a great holiday. The food was lovely, and plenty of choice for every meal. We will definitely be returning and would highly recommend. Thank you for a fantastic week.
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Date of stay: June 2022Trip type: Traveled with family
1 Helpful vote
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James W wrote a review Jun 2022
Birmingham, United Kingdom4 contributions
The staff couldn't do anymore for us, had great banter, very friendly. If you enjoy relaxing and doing nothing all day for great value you've come to the right place (as the main town is an hour away but there is a little row of shops and bars nearby)
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Date of stay: June 2022Trip type: Traveled with friends
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PRICE RANGE
$166 - $316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
protur roquetas hotel roquetas de mar, protur roquetas hotel and spa, portobello 2010 hotel, portobello 2010 roquetas de mar
LOCATION
SpainAndaluciaProvince of AlmeriaRoquetas de Mar
NUMBER OF ROOMS
372
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Frequently Asked Questions about Protur Roquetas Hotel & Spa
Which popular attractions are close to Protur Roquetas Hotel & Spa?
Nearby attractions include Serena Beach (0.2 miles), Bar Y Da Wakes (0.1 miles), and Cafe Indira Pub (0.05 miles).
What are some of the property amenities at Protur Roquetas Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Protur Roquetas Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Protur Roquetas Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Protur Roquetas Hotel & Spa?
Yes, parking is available to guests.
What are some restaurants close to Protur Roquetas Hotel & Spa?
Conveniently located restaurants include RAKU Restaurant, Chiringuito El Ancla, and San Rocco.
Are there opportunities to exercise at Protur Roquetas Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Protur Roquetas Hotel & Spa have airport transportation?
Yes, Protur Roquetas Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protur Roquetas Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Protur Roquetas Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Protur Roquetas Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, and German.