A very nice hotel with very friendly staff, the buffet dinner and breakfast were excellent. We loved the bathroom even if the taps were a bit too much. Overall a nice time there, the only fault was that we couldn't have stayed longer
This hotel is to recommend! Nice and confortable room and a lovely buffet and sitting area. Excellent staff with a nice smile to welcome you! Compliments to the blond lady at reception. Lovely swimming pool area. It says at the entrance. Time to relax and that is what we have done. Definately will come back!
Perfect suite with all amenities and lots of space! kids club not massive but the kids love it! The food was the best, we went on all inclusive and the food was perfect, everybody love it, specially the kids
Odd but lovely hotel Had a huge deluxe room Bit minimalist in terms of fittings Staff great helpful and friendly Restaurant was ok. Not a high standard of food and often cold despite in warmers Golf was good easy to walk to Beach club and beach very nice
The hotel is situated in a quiet area on a hill. Transport to the city. Neat greenery on the premises of the hotel. Nice staff, the best boyfriend with glasses serving breakfast. In general, everyone deserves some extra bonuses! The reception, having learned about possible protests, thought about our early transfer from the hotel to the airport. Clean and nice.
Very disappointing. This hotel needs a kick up the backside with regard to its business acumen - it doesn’t have any! No entertainment, and the service in the bar is atrocious. They have no idea how to run a hotel. It’s a shambles. A good hotel if you have insomnia . . . as it will send you to sleep
The bar service is appalling, the best server was a guy called David but he seems to have left . Not much entertainment on here either, doesn’t encourage people to use this bar when no entertainment and having to wait long time to be served
This hotel says: Welcome to relax. This is certainly possible (not in weekends though) but it has some faults. We choose a cheap deal through the internet including Half Pension in a luxury apartment. Our apartment had a balcony facing north, so it was not possible to sit in the sun. The outside pools were not open. This is a pity because the weather was very nice. The free inside pool with modern art paintings on the black walls was nice enough. On saturday I had 4 collisions with some kids who did not understand I was swimming laps while the life guard did not speak a word of English. The complex, the formerly La Ciguena, consists of hotelrooms and apartments and was intended as a Dutch residential complex for active seniors. The busy golf courses are in the direct neighbourhood, but the sea is not. There is a possibility to park in the (not signposted) garage under the apartments but reception forgot to explain how the 4 parts of the remote control worked in relation to the four different gates. Our apartment was modern and huge, but there was only a half sized dishwasher placed at 1.60 metres, so a lot of people need stairs to fill the dishwasher. There was a washing machine and a Nespresso and one bathroom for two bedrooms. The couch was very modern but not comfortable. At checkin you have to declare in writing that you won't take the Nespresso with you. Food was made of cheap ingredients but the waiters were nice. Every evening you can eat some kind of fish and there is always some kidsfriendly food available. The guests were mostly golf groups over 65 years old and very few families. Islantilla has got a big hospitality school and you could see the waiters had had some training. Breakfast was OK with good fresh Orange juice. In the vicinity of Islantilla there are a lot of orange trees. The beaches are nice in Islantilla while the shopping center was closed. We made a trip to El Rocio in the Donana Park, that was unique. Check out took very long, because at 12.00 on Saturday a lot of people were checking in. Overall is was a good deal for three days.…
I didn't stay in the hotel, but I used the restaurant everyday for breakfast and dinner. Today is 9th March 2020, and the current number covid-19 cases in Spain is 1047. this morning it was just over 700. All governments are advising that hand washing is essential to reduce contamination. On 7th March, I asked reception if they had considered installing a hand sanitiser dispenser at the restaurant entrance, the reply was "There is hand soap in the toilets". How many times do we see people going into the toilet to wash their hands before entering the restaurant?? This morning I walked out of the restaurant when the only staff member was continually sneezing without using a tissue or the crook of his arm to catch his sneezes - this should be basic hygiene training, even if there isn't a current global epidemic. I complained to reception about the poor hygiene demonstrated by the member of staff. More should be done to not only show customers that they are cared about, but also to try to prevent Spain's tourism suffering the same fate as Italy. Everyone should be doing as much as they can to minimise the spread of infection, not as little as possible. I left my email address and phone number on their website following my complaint, but no-one has contacted me.…
The hotel is a short trip away from Faro airport, it took us around an hour. we had a transfer but plenty of people rented a car for the week and drove which seemed straight forward. The hotel was huge, apartment was a really good size and had everything you needed ideal for families. The rooms appeared clean but on closer inspection could do with a deep clean. A lot of people we met upgraded to all inclusive as the hotel is a little remote however we had no issue with the 20-25 minute walk down hill. There was a train you could catch on the way up and a taxi cost around 9 euros and this was a fixed price after around 10.00 You can rent a car from the hotel, this is pretty much the only place you can get one from. It was around 50 euros for the day. We drove to Seville for the day which I would recommend, it was beautiful took around an 1 hour and 20 minutes, the hotel can recommend a central carpark. Most evening we walked down to La Antilla, we looked for the restaurants that were busiest. Most of the menus were in Spanish and the waiters spoke little english which was fine but just have google translator ready! on Saturday night they had music by the beach. If you want to experience the Spanish culture, get away from the touristy areas of Spain and try something different then this is the place for you! Siestas are a real thing here so you ideally want to head out after 8.30. Any questions would love to help. …