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Hotel Panorama

Via Circonvallazione 14, 38029 Passo del Tonale Italy
Traveler (26)
Dining (4)
Room & Suite (4)

About

#22 of 27 hotels in Passo del Tonale
Location
Cleanliness
Service
Value
Looking for a place to stay in Passo del Tonale? Then look no further than Hotel Panorama, a hotel that brings the best of Passo del Tonale to your doorstep. The hotel features currency exchange, and you can stay connected during your stay as Hotel Panorama offers guests free wifi. Plus, Hotel Panorama offers an on-site restaurant, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available. While in Passo del Tonale be sure to experience nearby Italian restaurants such as Il Focolare, Rifugio Capanna Presena, or bar cantuccio. Best of all, Hotel Panorama makes it easy to experience some great Passo del Tonale attractions like Galleria Paradiso, which is a popular history museum. We’re sure you’ll enjoy your stay at Hotel Panorama as you experience everything Passo del Tonale has to offer.
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Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Free parking
Non-smoking hotel
Public Wifi
Wheelchair access
Room features
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
85Reviews
1Q+A
4Room tips
Traveler rating
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Popular mentions
So sad to have to write a bad review as I belief in complimenting good service but on this occasion I was left feeling so upset with the owner/ manageress of this hotel. She was vile and rude to the point of making me cry, all because I asked if myself and baby could be sat with our friends for breakfast, because I couldn’t unlock the ski room and lastly I asked if I could pay to add on evening meals. Are these not normally requests at a hotel? I do not write negatively because my requests could not be accommodated (I do get that hotels are often full for dinner) , but because of the way in which I was spoken too. Totally agree with previous review that I was made to feel a burden because of these THREE simply requests. She grunted at me , dismissed me, shoo’ed me away , when I asked these questions, acting angry and treating me with contempt , not even sure why?? because she had to get up and show me the ski room ... i’d never been before so why would this be met with such anger? never having the courtesy to look at me when I had patiencely waited at reception and posed my query politely, I was snapped at and told “no , we are full”. I tried to explain I was staying all week and was there any other nights I could book in for dinner, but before I could ask , was shouted at “I told you no” and Moaned at me for asking!! On another occasion the fob to my room wasn’t working (common in hotels I guess) no problem to me to go back to reception and ask for it to be reset, only again, she stood up without looking at me, and sighing under her breath , never spoke to me the whole time (again an act of defiance and rudeness on her behalf, given that she had spoken to me before ) opened my door with her keys then walked off , she’s a disgrace, and all in front of my young impressionable son, I hope karma shows her the same unkindness she has , whenever she’s away from home. Truely one horrible ugly soul. That’s said I would like to point out that the male manager/ owner?, was the complete opposite. Same question of could I book in for dinner , was met straight away with a yes. And he even offered me snacks for the journey home,as we would miss breakfast on checkout day. I feel sorry for him that she is dragging this review down.
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Our son was in the next room and we could hold a conversation through the wall as if in the same room. We could hear every sound no doubt he could also, be warned ! Clean Tidy and well run with pleasant staff and good views. It's as far from the piste as I would want to walk in ski boots and no heaters for boots in the boot room. Breakfast was very good, dinner a bit variable some excellent some less good. Other hotels near by probably better value.
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This intimate hotel should be run by a different couple! It's almost as if the guests are a burden on the owners. The rooms are clean but there are several issues with the restaurant dining room. Table cloths are not changed on a daily basis. Not pleasant to sit for breakfast with spaghetti bolognaise stains next to your coffee. Actually, calling it coffee is a very general term. One thing we expected in Italy was decent coffee. Sadly not at the Panorama. It was substandard vending machine coffee. We went out of the hotel every morning to visit the Top hotel for an excellent cup each morning. They were friendly and welcoming unlike our hosts. Overall, if this hotel is your budget choose a hotel closer to the ski area so if you are going to drag your aching body back after a day on the slopes it's not as far and Will have a nicer atmosphere.
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The hotel is OK located with a short walk from two lifts to acces the system. Facilities on the hotel is OK but not more. Staff is quite strict and correct and not very friendly. We had dinner included and some dishes reminded me more of a school restaurant that had lost all hope of life. Sallad buffé descent and some pasta plates, but most main courses were simply not good.
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A great hotel, clean, good for families and comfortable. Exceptional staff. We enjoyed a typical Italian New Year celebration with wonderful and never ending courses of food which was interspersed with Bingo.
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PRICE RANGE
$91 - $104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
panorama hotel passo tonale
LOCATION
ItalyTrentino-Alto AdigeProvince of TrentoPasso del Tonale
NUMBER OF ROOMS
26
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