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Mitsis Rinela Beach Resort & Spa

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Kokkini Hani, Crete 715 00 Greece
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3894)
Room & Suite (336)
Dining (249)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mitsis Rinela Beach Resort & Spa
Updated 07/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 14 hotels in Kokkini Hani
Location
Cleanliness
Service
Value
Travelers' Choice
All-inclusive Mitsis Rinela Beach Resort & Spa in the area of Kokkini Hani, east of Heraklion, is a five-star family resort on the finest beach of northern Crete. The hotel features 442 rooms, carefully designed to provide all the comforts of a five-star holiday resort. Mitsis Rinela Beach Resort & Spa is a water paradise, since in its facilities guests can enjoy windsurfing, water ski, canoe or diving, aquarobics with the guidance of trained personnel, water slide games in the pool and on the beach! For those who wish to combine business with pleasure, the closed theater can also be used as a conference room for 400 people, while a smaller hall can host conferences and events for up to 100 people. Special entertainment programs for guests of all ages, numerous family activities, a luxurious Spa and a series of gastronomical proposals complete the picture of the ideal resort. The hotel was entirely renovated in 2009/2010, while major renovations by the main pool area, the Mediterranean restaurant and the main veranda and main bar took place in 2017/18.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness classes
Restaurant
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Parking
Paid internet
Pool / beach towels
Outdoor pool
Swimup bar
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, French, Russian, German and 1 more
Hotel links
Special Offer:Click for member discount

Location

Full view
39Car recommended
Grade: 39 out of 100
25Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
4,752Reviews434Q+A100Room tips
Traveler rating
  • 2,969
  • 1,159
  • 374
  • 147
  • 103
Time of year
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Popular mentions
Cherise S wrote a review Nov 2020
New Romney, United Kingdom22 contributions5 helpful votes
We stayed in Rinela hotel first week of nov and I can honestly say it has been an unforgettable experience for all the wrong reasons. To say that this hotel is falsely advertised is an understatement. There is no way that this hotel is a five star hotel. There is absolutely no consideration whatsoever for wheelchair users or mothers with prams. No lifts, no ramps, it is a disgrace that this even allowed in this day of age. If I was there on my own with the kids I would have been completely screwed. I understand that we went towards the end of season, however we still payed full price for a hotel which one of the restaurants had been closed, the beach bar was closed For the duration of our stay and all the rooms were being emptied through the middle of the night ready for end of season, which disturbed all of the guests which are staying in the rooms around them. I am not a fussy eater in the slightest but the food is poor and the staff in most areas of the hotel especially the reception staff were very rude and unhelpful. The rooms are beyond dated, one of us had to move rooms twice as one of the rooms were infested with flying ants, then the room which they were moved to the bathroom flooded so they had to move yet again. Yet when complaining to reception there was not even a single apology. An absolute disgrace. There are too many bad points to list to be honest, but I really would like some compensation for the complete and utter false advertisement of this hotel and the poor service in which we have received for the duration of our stay. Oh also the rooms were being completely emptied the doors taken off and everything because they are being knocked down once the season ends, this explains how bad the rooms are, yet when you complain about them they make up the most ridiculous excuses. Basically avoid this hotel and book somewhere else!
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Date of stay: November 2020Trip type: Traveled with family
1 Helpful vote
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Response from Panayiotis Liaros, General Manager at Mitsis Rinela Beach Resort & Spa
Responded 3 weeks ago
Dear Guest, We are sorry to hear that your experience at Mitsis Rinela Beach Resort & Spa did not exceed your expectations, and we are sincerely sorry for any inconvenience you might have faced during your stay in our hotel. We want people to feel the pleasure and comfort of being treated and welcomed with a spirit of warmth and generosity. And each season we upgrade our All-inclusive offerings and the hotel infrastructure with the commitment to serve the experiential needs of the international traveler. We would like to assure you that all your comments are highly appreciated in our constant effort to improve our services and facilities, and we sincerely hope that you will give us another chance to fix your impression and to provide you with pleasant memories and only positive holiday experience. You are always a welcome guest in our hotel and thank you for your feedback. Best Regards, Mitsis Rinela Beach Resort & Spa Team
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Henry K wrote a review Nov 2020
1 contribution
Never have I been so glad to come home from a holiday. This is definitely not a 5 star hotel the pictures online are extremely misleading, we paid a lot of money for a 5 star and the rooms were smelly, dated and dirty, I would dread going back to the rooms to sleep. Every time we had a shower it would flood the bathroom with drain water, we expected al la carte restaurants only to be told it was shut as it was close to the hotel closing for the season, the spa was not in use either as well as other facilities in the hotel like the outside bar/live music. We was NOT told this before we booked. The food in the main restaurant is not edible, most of us had come back and lost weight from the lack of food available, the only god send is the kebab opposite. I would highly recommend NOT BOOKING this hotel. Also not 1 ramp/lift in the whole hotel, extremely dangerous when it rains and they only have steep stairs
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Date of stay: November 2020Trip type: Traveled with family
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Response from Panayiotis Liaros, General Manager at Mitsis Rinela Beach Resort & Spa
Responded 3 weeks ago
Dear Guest, We are sorry to hear that your experience at Mitsis Rinela Beach Resort & Spa did not exceed your expectations, and we are sincerely sorry for any inconvenience you might have faced during your stay in our hotel. We want people to feel the pleasure and comfort of being treated and welcomed with a spirit of warmth and generosity. And each season we upgrade our All-inclusive offerings and the hotel infrastructure with the commitment to serve the experiential needs of the international traveler. We would like to assure you that all your comments are highly appreciated in our constant effort to improve our services and facilities, and we sincerely hope that you will give us another chance to fix your impression and to provide you with pleasant memories and only positive holiday experience. You are always a welcome guest in our hotel and thank you for your feedback. Best Regards, Mitsis Rinela Beach Resort & Spa Team
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Genie R wrote a review Nov 2020
London, United Kingdom4 contributions3 helpful votes
I don’t usually review hotels but I felt this time I had to , we booked a five star for a bit of luxury and good service but oh my goodness it was not good , food was cold and tasteless, rooms were very dated and disappointing and the staff apart from a handful were extremely rude , the hotel is definitely NOT a five star low 3 at best , it was possibly a 5 star 20 years ago but not now . The resort not maintained at all , if you are looking to book this dont ! !!
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Date of stay: October 2020Trip type: Traveled with family
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Response from Panayiotis Liaros, General Manager at Mitsis Rinela Beach Resort & Spa
Responded 3 weeks ago
Dear Guest, We are sorry to hear that your experience at Mitsis Rinela Beach Resort & Spa did not exceed your expectations, and we are sincerely sorry for any inconvenience you might have faced during your stay in our hotel. We want people to feel the pleasure and comfort of being treated and welcomed with a spirit of warmth and generosity. And each season we upgrade our All-inclusive offerings and services with the commitment to serve the experiential needs of the international traveler. And for season 2021, we are refurbishing another 130 room suites on top of the 86 rooms refurbished in 2020, adding 10 new swimming pools, 2 new themed restaurants, one beach bar and larger lounge areas by the beach to the guests’ enjoyment. We would like to assure you that all your comments are highly appreciated in our constant effort to improve our services and facilities, and we sincerely hope that you will give us another chance to fix your impression and to provide you with pleasant memories and only positive holiday experience. You are always a welcome guest in our hotel and thank you for your feedback. Best Regards, Mitsis Rinela Beach Resort & Spa Team
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Libs95 wrote a review Nov 2020
London, United Kingdom5 contributions1 helpful vote
This was the most disappointing hotels I’ve ever stayed in and certainly wasn’t a 5 star,there are no lifts or ramps so beware before booking! I had to carry my 8 month old daughter and the pram round the hotel everywhere! The rooms are very dated in fact they was knocking rooms down next to us during the night/early morning while trying to sleep! We got moved 3 times first time due to flying ants in our room and 2nd time our room flooded due to a bathroom problem!This is false advertisement the pictures look nothing like the hotel they show the new pictures of rooms when in fact there are only 20 rooms like that the rest are dated and horrible! I spoke to management about being moved to a superior room he wouldn’t move me and was so rude! The staff personally were so rude! I will not be recommending this hotel to anyone I will be personally contacting my holiday provider for a refund!! This is a 2/3 star at a push! The food in the buffet restaurant was horrible and cold! The bar in the main reception was nice and the drinks were well presented but everything else was a total disappointment! * I recommend the kebab opposite the hotel for everyone who is stuck in the hotel!the staff were really friendly in there and you can get a large gyros for €3 *
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Date of stay: November 2020Trip type: Traveled with family
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Response from Panayiotis Liaros, General Manager at Mitsis Rinela Beach Resort & Spa
Responded 3 weeks ago
Dear Guest, We are sorry to hear that your experience at Mitsis Rinela Beach Resort & Spa did not exceed your expectations, and we are sincerely sorry for any inconvenience you might have faced during your stay in our hotel. We want people to feel the pleasure and comfort of being treated and welcomed with a spirit of warmth and generosity. And each season we upgrade our All-inclusive offerings and services with the commitment to serve the experiential needs of the international traveler. However, we do not promote any type of misleading or non-authentic content as this is not complying with our company’s core values. We would like to assure you that all your comments are highly appreciated in our constant effort to improve our services and facilities, and we sincerely hope that you will give us another chance to fix your impression and to provide you with pleasant memories and only positive holiday experience. You are always a welcome guest in our hotel and thank you for your feedback. Best Regards, Mitsis Rinela Beach Resort & Spa Team
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Jue T wrote a review Nov 2020
Playa del Carmen, Mexico13 contributions4 helpful votes
Nearly at the end of our holiday. Travel agent did not request the room we paid for however the manger ( nikos) upgrade us to the new rooms in the hotel. The new rooms are stunning. The mitsis hotel is lovely and the staff in all areas are friendly. The food is very tasty and due to the current covid situation all food is served rather than help yourself which I think is a good things. The hotel grounds and beach is very clean. The taverna which we was able to have breakfast in the staffs and manager are all lovely and pleasant, the food there again is tasty. There is a wine bar for adults where you can also order sushi or cheese board which again is very nice. The staff in there are so friendly. We hired a car from the hotel lobby to travel around and I would highly recommend it. Overall we have 2 days left of our hoilday and I would recommend this hotel.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Panayiotis Liaros, General Manager at Mitsis Rinela Beach Resort & Spa
Responded 3 weeks ago
Dear Guest, Thank you for choosing Mitsis Rinela Beach Resort & Spa for your vacation and for your great review. Your satisfaction is the best source of motivation for our team as we continuously strive to provide memorable experiences to all our guests with high standards of service. We do value your patronage and look forward to many opportunities of welcoming you again to our sunny resort. Best regards, Mitsis Rinela Beach Resort & Spa Team
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PRICE RANGE
$104 - $429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mitsis hotel kokkini hani, mitsis resort rinela beach, mitsis rinela beach crete
LOCATION
GreeceCreteHeraklion PrefectureKokkini Hani
NUMBER OF ROOMS
442
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Frequently Asked Questions about Mitsis Rinela Beach Resort & Spa
Which popular attractions are close to Mitsis Rinela Beach Resort & Spa?
Nearby attractions include The Whisky Bar (0.3 miles), Rebekka store (0.4 miles), and Gournes Beach (0.5 miles).
What are some of the property amenities at Mitsis Rinela Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Mitsis Rinela Beach Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mitsis Rinela Beach Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Mitsis Rinela Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Mitsis Rinela Beach Resort & Spa?
Conveniently located restaurants include Pepper Grill & More, Ambrosia Taverna, and Taverna Tzo.
Are there opportunities to exercise at Mitsis Rinela Beach Resort & Spa?
Yes, guests have access to a pool and fitness classes during their stay.
Does Mitsis Rinela Beach Resort & Spa offer any business services?
Yes, guests have access to a banquet room and conference facilities during their stay.
Which languages are spoken by the staff at Mitsis Rinela Beach Resort & Spa?
The staff speaks multiple languages, including English, French, German, Russian, and Greek.
Are there any historical sites close to Mitsis Rinela Beach Resort & Spa?
Many travelers enjoy visiting The Palace of Knossos (6.2 miles), Castello del Molo (Koules) (7.2 miles), and Loggia (7.3 miles).
Does Mitsis Rinela Beach Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.