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Chateau Hotel de la Muzelle

Traveler (23)
Room & Suite (1)
Family and Play Areas (1)

About

#1 of 3 hotels in Vénosc
Location
Cleanliness
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Value
A Manor house of the 17th century, located in The national park of Les Ecrins. Our hotel restaurant will accomodate you the whole summer in Venosc en Oisans close to Alpe d'Huez and La Berarde (famous mountaineering place). Our hotel enjoys exeptional surrounding that will win over people in loved of natural spaces or outdoor sports activities (hike, road and climb to Alpe d'Huez Cycling, white water sport...). We will welcome you in a casual familial atmosphere, beneath shady of century trees, among our peacefull park and with an careful and varied meals. 21 Comfortable rooms including 4 family suites will contribute to your well-being. .
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Property amenities
Free parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Children Activities (Kid / Family Friendly)
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Room features
Family Rooms
Non-smoking rooms
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HOTEL CLASS
HOTEL STYLE
Quaint
39Reviews
1Q+A
2Room tips
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  • English
Charming 17th century mountain castle with renovated rooms, full bar/restaurant, comfortable outdoor seating and beautiful surroundings. The meals from morning to night are delicious. Highly recommend staying here!
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We had the opportunity to stay in this very lovely and very old château. This seems to be a family business, the staff are all just wonderful and polite, the rooms are relaxing as are the ground to sit in. Every morning I woke to the smell of Brioche baking, we stayed in one of the turrets. Our room was very airy, plenty of room for bags, beds very comfortable as well. Meals were just simply devine, from breakfast where you could boil your own eggs to dinner, the food was well presented and your every whim was looked after. Having stayed in this region before, I thoroughly recommend this chateau as a place to stay, it is approx a 20 minute drive to Venosc from Le Bourg d Oisans. Breakfast was an extra cost but at just under 10€ who would complain, most French breakfasts cost more than that! and where would you be able to cook your own boiled eggs. This was a very romantic and truly lovely experience for anyone wanting to experience the true French romance. Well worth the money.
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I hate to be the first to write a negative review here, but I feel some balance is needed in the face of all the glowing reports. My husband and I have been touring Europe for the past three months and this has been hands down our worst hotel experience. Where to begin? The room was small and stuffy, the bed was extremely uncomfortable, and the bathroom smelled of urine. Considering the prices they charge in the restaurant, the food was simply terrible: everything was overcooked (my chicken was the consistency of shoe leather), the bread and desserts were stale, and even our morning coffee was served cold. Yes, the hotel is in a very beautiful area, and I give them credit for having a good wine list. But beyond that, I cannot offer any compliments to the hotel or its staff.
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Response from Chantal G, Propriétaire at Chateau Hotel de la Muzelle
Responded Jul 3, 2014
Dear Madam D.S., As we are not used to receive such strong criticism, it is with a great deal of regret that we note your deception. Furthermore, throughout your stay, we realized the gap between our services and your expectation and despite our numerous requests, no complaint have been made. As customer satisfaction is our priority, we could have allocated another room for you or also changed your meal cooking. In addition, our rooms are maintained every day with professional products including professional disinfectants (bactericides and fungicides) which may have a particular smell. Our French and regional cuisine is above all traditional. It is elaborated by experimented and conscientious chefs of whom some have worked in prestigious establishments. The entirety of our meals is made from fresh products from our vegetable garden. On this basis, we guarantee healthiness and gustative quality. This establishment has been hold since five generations by a family of hoteliers and restaurateurs. Through the years we acquired an experience in customer caring, in professionalism and in service quality. We are always delighted to welcome our customers with good humor and professionalism. Best regards Château de la Muzelle Madame D. S., N’étant pas accoutumée à de si vives critiques, c’est avec beaucoup de regrets que je constate que notre prestation n’était pas à la hauteur de vos espérances. Par ailleurs, ayant constaté l’inadéquation de nos services et de vos attentes durant votre séjour et malgré nos nombreuses sollicitations, aucune remarque de votre part n’a été formulée. La satisfaction de nos clients est pour nous une priorité, d’autres chambres étaient disponibles, la cuisson des plats auraient pu être changée. Les chambres sont entretenues chaque jour avec des produits professionnels, dont des produits désinfectants (bactéricide et fongicide), pouvant, peut-être, avoir un parfum particulier. Notre cuisine française et régionale se veut traditionnelle. Elle est élaborée par des chefs expérimentés et consciencieux ayant, pour certain, travaillé dans des établissements prestigieux. L’intégralité de nos plats est réalisée à partir de produits frais en provenance de notre potager, nous garantissant une qualité gustative et sanitaire. Cet établissement est tenu depuis 5 générations par une famille d’hôteliers-restaurateurs. Riche de notre ancienneté nous avons acquis une certaine expérience en matière d’écoute, de professionnalisme et de qualité. C’est avec bonne humeur et professionnalisme que nous accueillons nos clients au sein de notre établissement. Cordialement Château de la Muzelle
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We stayed 6 nights in this wunderful hotel. The traditional French kitchen is very good. The restaurant had a good selection of French wines. The rooms are a little out dated but the bed was extremely good. The last and one off the best things is the garden. And above all the very friendly and hostile family that runs the hotel.
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A group of 7 of us spent an excellent week here during the Alps week of the the Tour de France in July. Chantal (the boss) and Yvette (her mother) made our stay extremely pleasant and problem free (with the help of their husbands and children). The rooms were clean with ample hot water, the food was uniformly good (and an excellent value), the grounds were cyclist friendly with an outdoor beer garden and a great overnite storage garage. The location is in a spectacular and quiet valley with great access to Alpe d"Huez, les Duex Alpes as well as hiking and a glorious ride to La Berarde. If you are looking for a friendly, comfortable, family run Chateau at a great price, which is well-situated for some of world's best cycling and hiking, you can not beat Chateau Muzelle.
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PRICE RANGE
$94 - $124 (Based on Average Rates for a Standard Room)
LOCATION
FranceAuvergne-Rhône-AlpesIsereVénosc
NUMBER OF ROOMS
21
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