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Balneo Complex Saint Spas

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Traveler (55)
Dining (31)
Pool & Beach (4)
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Overview
  • Excellent35%
  • Very good21%
  • Average27%
  • Poor13%
  • Terrible4%
Travelers talk about
“spa center”(7 reviews)
“small pool”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (65)
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11 - 15 of 53 reviews
Reviewed June 30, 2016 via mobile

We had a team building at that hotel and it was a good experience. The rooms were good. But that's a 5-star hotel and it didn't seem like it. The service was medium and so as the food. What left me little bit concerned was...More

Thank David A
Response from Boyan_Alexandrov, Director of Sales at Balneo Complex Saint SpasResponded August 8, 2016

Dear David A, thank you for your time to write to us! Please note that the a/c system of our hotel is operational and working. Regarding the "SPA" centre, you seem to refer to our wellness area, which has an outdoor pool scheduled for 2017....More

Reviewed May 9, 2016 via mobile

The hotel looks nice. The food is not on the 5 star level. Waiters in the restaurant are polite but rest of the staff not really. We had heating only in the evening in our room. Spa is good, swimming pool area as well. Tipical...More

Thank Civkaroski
Response from Boyan_Alexandrov, Director of Sales at Balneo Complex Saint SpasResponded May 10, 2016

Dear Civkaroski, thank you for your time to write to us! We will consider your comments for improvement of our service! I am glad you enjoyed your stay and will be glad to welcome you again! Sincerely, Boyan Alexandrov, Marketing & Sales Manager

Reviewed April 26, 2016

We were pleased with our stray in the hotel. The staff was very kind, rooms were clean and big enough. The accommodation of couples and families was done smart and there were no crying babies and clapping doors at 7 a.m. as in most hotels....More

Thank EvaBoncheva
Response from Boyan_Alexandrov, Director of Sales at Balneo Complex Saint SpasResponded May 10, 2016

Dear EvaBoncheva, thank you for your review! I am glad we met so many of your expectations and hope to exceed them the next time you visit us. Sincerely, Boyan

Reviewed April 24, 2016

Rooms are big enough, but especially in our room - 305 there was no air conditioning at all...bathroom is big but everything is become wet even in the corridor when you are taking a shower. The chembarmaid was very polite. I can't say the same...More

Thank Женя С
Response from Boyan_Alexandrov, Director of Sales at Balneo Complex Saint SpasResponded April 25, 2016

Dear Женя С, Thank you for your review! I am glad to inform you, that we will be closed for repairs on May 24-26 this year and we will push to remove as much omissions, as possible. Also about that time is scheduled to be...More

Reviewed April 19, 2016

The hotel is situated at one end of Velingrad near small reaver. The food and the service are very good, The room was big and clean with great view to the mountain and the river. The bath was with decent size including a bath tube....More

Thank Miroslav D
Response from Boyan_Alexandrov, Director of Sales at Balneo Complex Saint SpasResponded April 25, 2016

Dear Miroslav D, thank you for your time to write back to us! I am pleased to inform you, that 2 outside Jacuzzis with mineral water are scheduled to open in May, thus adding to the water attractions available. I am delighted to read your...More

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About
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Room Service
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Dry Cleaning
Laundry Service
Banquet Room
Conference Facilities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Business Center with Internet Access
Concierge
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
$81 - $113 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Velingrad
#12 Spa Hotel in Velingrad
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$81 - $113 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Velingrad
#12 Spa Hotel in Velingrad
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (55)
Dining (31)
Pool & Beach (4)
Room & Suite (4)
Questions & Answers
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Daniel D
January 19, 2017|
Answer
Response from Harry4444-gol | Reviewed this property |
It is more than strange cleaning lady to take money for it. I think is not normal somebody to take money except reception, bar, restaurant or some cash manager. If you didn't receive and ticket from fiscal machine it seems... More
0
Votes
Room Tips
"Do not come here during public holidays or school vacations"
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"Until renovation please don't go there."
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"I think the rooms which are looking to the court are much better"
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"Out of the hotel, where there is fresh and clean air, but not cigarette smell!"
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