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Balneo Complex Saint Spas

Traveler (62)
Dining (31)
Pool & Beach (4)

About

Location
Cleanliness
Service
Value
The Balneo Hotel Saint Spas is the biggest 5 star hotel, located in Velingrad, Bulgaria, fully supplied with mineral water. Named by the area where it's situated, in the unique Chapinska river valley, among pine-tree hills, wide velvet meadows, crystal blue sky and south Rhodopean sun…the Orpheus mountain. The place itself was blessed with a special gift to heal, known even before the ancient times with its Roman and Turkish baths. Here is located the biggest mineral spring in the town - the Radonova bath, as well as one of the wonders of the Bulgarian nature – the Kleptuza Karst spring – the biggest at the Balkans. The hotel part of the complex has 79 standard rooms, 4 VIP studios and 63 luxurious apartments – attractive as design and color, with heavenly views towards the awesome Rhodope Mountains. The hotel is one of the three in the area certified as medical tourism place, nominated as the best on the Balkans. Balneo Hotel Saint Spas 5* - Where time stops surrounded by nature!
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Public Wifi
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
River View
Classic
HOTEL CLASS
69Reviews
74Photos
1Q+A
18Room tips
Traveler rating
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Popular mentions
Very helpful staff, friendly atmosphere. The food was great and varied (buffet style). The themed evenings were also great. The pool area could have been a little cleaner. The whole hotel was warm, although it was -7 outside.
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+4
The hotel is crying out loud for renovation! It is dirty especially the spa area. There was hair everywhere around the pool and no cleaning lady to make sure it is clean through out the day! It is clear that the hotel has no enough staff to keep up the 5 star standards! We had
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The Hotel should have 5 stars, which is unfortunately not covered over the hotel quality, location and service. The main swimming pool is generally too too small for a such hotel and the water is significantly chlorinated. Possibly because of the bad (urine) smell, the children
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We visited the hotel as we thought we are going to a five star hotel. Unfortunately not the case. The hotel is not very well looked after, there are hanging radiators, broken tiles in the swimming pool, holes in the walls and the staff is not always very friendly. The children
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The hotel does not meet five stars !!! Very small pool so it's crowded! The wellness area is not at the level, the steam bath is not working, the pool is very small, very few sun loungers, the water is not warm enough. The rooms are clean. The food in the restaurant is good, but
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Response from Teodora_Slavova, Marketing Manager at Balneo Complex Saint Spas
Responded Mar 5, 2018
Dear Mrs. Didimitrowa, Thank you for taking the time and reviewing us. We do value all our guests feedback, it help us grow and improve. We are happy that the food and cleanliness was up to the standards. Sorry to hear about your other comments, maybe you will be happy to find out that we are planning on some big changes in the near future, including outdoor pool and many other facilities updates. Not sure on the staff comments as they undergo weekly trainings, but will pass on the comments to the F&B manager. We look forward to welcoming you again at Balneo Hotel Sveti Spas. Kind regards, Teodora Slavova
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All photosTravelerDining Pool & BeachRoom & Suite
It's a new hotel, but already falling apart. This is the door in my room.
Temperature in the room at 14.12.2016 6:45PM.
sheeps and goats
horsey
"garden view"
"Do not come here during public holidays or school vacations"
"Until renovation please don't go there."
"I think the rooms which are looking to the court are much better"
"Out of the hotel, where there is fresh and clean air, but not cigarette smell!"
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PRICE RANGE
$78 - $135 (Based on Average Rates for a Standard Room)
LOCATION
BulgariaPazardzhik ProvinceVelingrad
NUMBER OF ROOMS
146
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