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Hotel Riu Helios Bay

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Tchernomorska 50, Obzor 8250 Bulgaria
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1186)
Room & Suite (270)
Dining (76)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Helios Bay
Updated 04/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 29 hotels in Obzor
Location
Cleanliness
Service
Value
Travelers' Choice
Opening for summer 2021 - 28 May The All Inclusive Hotel Riu Helios Bay is situated on the Black Sea, directly on the sandy beach which slopes gently into the sea and is especially suitable for children. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Burgas Airport (60 km) or Varna Airport (65km) and next city Sunny Beach (about 34 km) and invites you to explore the area. The hotel has 318 comfortably furnished rooms and offers many amenities. Relax in the spa area or get in shape at the gym. 1 outdoor pools, 1 children's pool, 1 indoor pool, spa center. RiuLand Kids Club (ages 4-7 & 8-12 years) and for adults, day and evening entertainment. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Spanish and Asian specialty restaurants, as well as 5 bars.
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Full view
Property amenities
Paid private parking on-site
Wifi
Pool
Sauna
Bar / lounge
Beach
Aerobics
Children's playground
Pool / beach towels
Indoor pool
Outdoor pool
Restaurant
Breakfast buffet
Kid-friendly buffet
Poolside bar
Billiards
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Waterslide
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Meeting rooms
Facial treatments
Foot massage
Full body massage
Hammam
Massage
Neck massage
Salon
Steam room
Baggage storage
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Desk
Housekeeping
Private balcony
Safe
Cable / satellite TV
Sofa bed
Walk-in shower
Seating area
Sofa
Telephone
Wardrobe / closet
Clothes rack
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Pool view
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Russian, Bulgarian, German

Location

Full view
36Car recommended
Grade: 36 out of 100
28Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
1066Reviews363Q+A100Room tips
Traveler rating
  • 573
  • 328
  • 105
  • 39
  • 21
Time of year
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Popular mentions
mariusz k wrote a review Jun 13
Lodz, Poland1 contribution
I can recommend this hotel for 100t %hotel. !!!! We stayed from 4 June to 12 June 2021 The best drinks were served !!! Good food I can say the BEST food forever!! Iam sure we will come back again to this hotel next summer.
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Review collected in partnership with Tui.pl
Date of stay: June 2021
Value
Location
Service
Room Tip: Best views to the sea
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Eric87 wrote a review Aug 2020
Bucharest, Romania26 contributions17 helpful votes
Where should I start? PARKING - there is no such thing. A 4-star hotel built from scratch apparently, didn’t think about building a private parking lot. You basically park in front of the hotel, if you can find a spot free. If not, up to you to figure it out. That’s not so annoying, but with the amount of bird s**t every day, your car will need a new paintjob after a few days here. I understand why it is like that. The whole hotel is built around the idea of getting buses (and planes) full of german tourists - that couldn’t care less about the parking. The walls are adorned with the “top quality” ratings from TUI - a travel agency that caters to groups. So if traveling on your own, look elsewhere. STAFF ATTITUDE - rude from the get-go. They say they speak english but it’s more like sign language. They do speak german (of course!!!) and bulgarian, and probably russian because why not? Whenever we asked for something, the answer was always no. On the last day of the trip, the maids were knocking at the door since 7AM, just to make sure we were leaving and not interfering with their busy schedule. When we arrived, because it was around 11:45 AM, we couldn’t check in. That is understandable, I know the official check-in time. I asked if they could give us a room because the kid was crying. Initially they said to wait for 1 hour. When I go check after 1h 10 mins, the other receptionist said a hard “after 2PM” (in another hour). You draw the conclusions HOTEL AMENITIES - they try to heat the pool water but they fail miserably. Almost every single day the water in the sea was warmer (even at 8AM). To stick with the pool stuff, the kids one has 3 water slides, and an umbrella-shaped water fountain. Because of the way they are built only 2 slides were usable. The others were pouring water and it made it really difficult to enjoy. Also, the main squid slide has some very slippery tiles, kids were falling every day, including my own. Every day. Still, the “lifeguard” would watch from 3 meters away and not lift a finger (or a mop) to do something. Because if it’s a cracked skull instead of drowning, it’s not his thing right? Also, I don’t know who was the genius that decided the placement of the pools. Daily schedule for pools is 8:00 - 18:00. Only that the kids one goes into shade at 16:00 and it gets really chilly. That, plus the cold pool water and the other hazards, well, you do the math. There is a store on premise, from which you can buy stuff (premium brands like coca-cola :| - I’ll come to that in a second), but bring cash. They don’t take cards and you can’t charge it to the room. The guy there is very nice though, and he’ll take your word for it if you don’t have cash but will bring it the next day. Really, the only friendly face, and probably not even part of the official hotel staff. ROOM - the bed was big enough and really comfortable. Honestly, the only reason why this is not a 1-star review. Read on. The minibar was completely empty, so their idea of an all-inclusive kinda eludes me. Plus, they want to charge you extra for the safe ??? Hello, hotel management? 1990 called, they want their policies back. Also, what kind of 4-star hotel offers no cotton buds/pads, no slippers, no bathrobes?? This was shocking. Also, to put it into perspective, they give you a shower gel/shampoo (cause of course it’s 2-in-1) dispenser!!!! Again, not surprising if it were a 2-3 star hotel. But come on! As well, no napkins. Not in the bathroom, not in the room. Apparently not even in the restaurant. So bring your own. Or buy, whichever floats your boat. FOOD & RESTAURANT - absolutely awesome - if you compare it to a dirt-cheap canteen from a movie depicting the 80’s. For everyone else, the food was horrible. Don’t believe the other reviews, I have the details to prove it. Every single dish I tried was too salty! From meat to basic omelette, too much salt. Then again, I understood why there weren’t any salt & pepper on the tables ?! Also you were entitled to one napkin. For the rest you’d have to ask the staff. Food was predominantly german cuisine (with their würsts in all shapes and sizes) with a few things I didn’t get: 1. there were no hash browns at breakfast but they did have it once at dinner. 2. There were french fries served at every meal, incl breakfast ?!. Again maybe that’s typical in Germany? Also, a funny thing happened. A kid threw up some food in the middle of the hallway. That vomit sat there for the whole duration of my lunch. In the context of covid, this is a serious mistake. If you don’t get what I’m talking about, google how the first sars-cov virus started in a hotel with someone vomiting, etc. Also, still on the hygiene front, if you require me to wear gloves when touching food, why do the staff not use gloves themselves? Are they exempt from a disease? Desserts: awful, a bunch of chocolate and fruit mousses, and roulades, and generally things you could do quickly and in large quantities. Drinks - diluted coke and no-brand alcohol. Only at certain times when the bars would be open. Coffee - cheapest kind from a vending machine. I booked this hotel last-minute after canceling another reservation at the Premier Fort Beach in Sveti Vlas. If you’re traveling with kids, go to Sveti Vlas or Sunny Beach. Obzor is for the retired germans who don’t care what type of beer they drink or if the hotel has a parking lot. Another small plus: the beach. But unfortunately, the hotel can’t take any credit since it’s not theirs. Never to return again!
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Date of stay: August 2020Trip type: Traveled with family
2 Helpful votes
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Adi C wrote a review Jul 2020
Bucharest, Romania12 contributions2 helpful votes
+1
It was my 5th time here in the last 6 years. I would come here every year Cool staff, almost the same people all these years ( that must mean they should be happy with their jobs, too), warm. Even in the rough situation now with this SARS-Cov-2 flying around, my vacation was splendid. Everything is very clean(room, hotel, restaurant, pool, beach, you name it), meals are rich and menus are changed daily. This year we had wifi in the room, too, not only in the lobby(password is available in the lobby, single pwd for all guests). Not related to the hotel, you should not be upset that you might see people not respecting some basic rules like: do not lock a seat at the pool if you’re not going to use it much, don’t show up in shorts at dinner(men), use mask over nose and mouth, use gloves offered by the restaurant when picking up your food. Over all, we had a splendid vacation, for the 5th time here. We would come here all the time, we all love this hotel, not even considering to change it
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Date of stay: July 2020Trip type: Traveled with family
3 Helpful votes
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curiouscat14 wrote a review Jan 2020
25 contributions37 helpful votes
We stayed here last August for 7 nights. We were worried about going all inclusive as we had never done it before but there was plenty of choice, the food was lovely and they had different choices each of the days that we were there. The pool was large and was lovely, a few reviews mention about the pool being freezing but I thought it was lovely to get into a cold pool to cool down in such hot weather. The rooms are big and very clean and the shower is a walk in shower and was lovely. We are looking forward to staying here again on august, we like to travel and very rarely stay in the same hotel twice but this was by far the nicest that we have stayed in. I would also recommend a visit to Serenity beach bar if you are staying in Obzor, it is a lovely chilled out bar on the beach and they serve the nicest cocktails!
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Date of stay: August 2019Trip type: Traveled with family
4 Helpful votes
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Alan D wrote a review Oct 2019
Bournemouth, United Kingdom41 contributions32 helpful votes
To be honest we were not expecting the Ritz considering what we paid for the holiday however we were very pleasantly surprised, The Rom which we had upgraded was very spacious and was always maintained in a clean & tidy state by the maids and the view from the balcony was fabulous. There was aleways plenty of choice at the Buffet Breakfast with both numerous hot & cold dishes available. Buffet lunch was for us just a salad and we did not eat in the Buffet in the evening as we chose to eat in the Spanish & Asian restaurants most nights which were both excellent although they could have changed the menu on occasions. The staff were very helpful and friendly. My only complaint would be that the water in the pool was absolutly freezing and so I only went in there a couple of times. Overall excellent value for money
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Date of stay: September 2019
1 Helpful vote
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PRICE RANGE
$74 - $556 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu helios bay hotel, riu helios bay obzor
LOCATION
BulgariaBurgas ProvinceObzor
NUMBER OF ROOMS
318
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Frequently Asked Questions about Hotel Riu Helios Bay
Which popular attractions are close to Hotel Riu Helios Bay?
Nearby attractions include Beach Bar Seaway (0.3 miles) and Pixels (0.3 miles).
What are some of the property amenities at Hotel Riu Helios Bay?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Riu Helios Bay?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Hotel Riu Helios Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Riu Helios Bay?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Riu Helios Bay?
Conveniently located restaurants include Serenity Beach Bar, The House Bar & Dinner, and Thracian Stan.
Are there opportunities to exercise at Hotel Riu Helios Bay?
Yes, guests have access to an indoor pool and a sauna during their stay.
Is Hotel Riu Helios Bay located near the city center?
Yes, it is 0.6 miles away from the center of Obzor.
Are any cleaning services offered at Hotel Riu Helios Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Helios Bay offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Hotel Riu Helios Bay?
The staff speaks multiple languages, including English, German, Russian, and Bulgarian.