Sunrise All Suites Resort
188 reviews
#8 of 27 Hotels in Obzor
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Obzor North, Obzor 8250 Bulgaria
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Pool & Beach (73)
Dining (44)
About
#8 of 27 hotels in Obzor
Location
Cleanliness
Service
Value
Sunrise All Suites Resort in Obzor North is situated halfway between Varna and Burgas: the distance to Varna Airport is 65 km, and Burgas Airport is 75 km away. The resort’s beach line is 10 km long and 30 to 90 meters wide with fine sand grains in a golden hue. The resort offers 175 carefully styled suites on 7 floors, internationally tinted cuisine with the possibility to dine in our luscious garden or in our breezy restaurant, a kids club to treat the little ones, a lounge bar to kick back and indulge in our signature cocktail, shops for the shopaholic, and 3 sweet water swimming pools & 1 natural pool in a lagoon setting to cool off in the summer heat.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Evening entertainment
Children Activities (Kid / Family Friendly)
Paid wifi
Outdoor pool
Restaurant
Breakfast buffet
Poolside bar
Kids club
Airport transportation
Spa
Concierge
Non-smoking hotel
Shops
Sun umbrellas
Self-serve laundry
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Room features
Air conditioning
Desk
Safe
Seating area
Kitchenette
Refrigerator
Flatscreen TV
Bath / shower
Sofa
Telephone
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Russian, Bulgarian, German
Location
Full view
Contact
Obzor North, Obzor 8250 Bulgaria
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188Reviews32Q+A17Room tips
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The location was easy to find, being just near the main road. As we entered the hotel`s premises, we were hardly able to find a parking spot, noticing that even the access ramps for the sidewalks were blocked by parked cars. As we`ve reached the Reception, we`ve done the check-in very fast, but we didn`t received a map of the hotel (it`s quite vast and with lots of amenities) so it was rather difficult to find our room and the other places of interest on the premises. Because the bedroom of our apartment was in the vicinity of the main road, our first night was noisy and we`ve requested for a room change. In the mean time, we`ve noticed that a group of ants made their nest inside of one of the walls. We`ve communicated this to the reception, and we received another room (smaller than the initial apartment we`ve paid for, but as we were informed it was the only one available to suit our need - quiet and no ants). During the second night in the second room, my fiancee woke up at midnight because she felt something crawling on her hand. We turn on the light and we started to search under the furniture to see what it was. Under the wardrobe we`ve seen some movement so I've moved it aside to maybe kill what we suspected to be a bug. In one of the many spaces formed at the intersection of the floor with the wall, we`ve seen an insect (Scolopendra cingulata, a specie of centipede) of which later we found from a zoologist that is venomous and the most dangerous insect in Bulgaria. Of the insect, we weren`t able to take any photo because it`s very agile and it immediately crawled into the wall (as if it's "house" has been there since forever). We got very scared and I`ve called the Reception to notice the incident. They dispatched someone with some insecticide to apply on the wall crack we`ve seen the creature crawling into. We`ve requested and received another room to spend the rest of the night. Needles to say, we didn`t got much sleep that night either. As you can see in the pictures there are holes in the wall, missing plinth and hollow spaces between the wall and the floor (making it ideal for insect nests). Next day, we required and received another room with no cracks in the walls, but the catch was that it was located just above the main restaurant (we were able to sleep between 23.00 and 06.45), and the toilet was leaking (a problem that wasn`t resolved even by the two visits that were made by the plumber). (photo attached) Regarding the rooms of the hotel, after visiting 4 of them, we`ve noticed that all the walls are made of dry wall (rigips in Romanian) with no phonic insulation/soundproofing , and the finishings were of very poor quality or inexistent. Given the fact that after the insect incident the receptionist informed us that "we are surrounded by nature" in a manner we did not consider appropriate..., we haven't seen any insect net on any window or door frame. Also we were located on the 4th floor when the Scolopendra cingulata crawled into our bed, so it's improbable that this centipede climbed there but rather already lived in the wall of the room (since it has no wings). Both me and my wife have family in the countryside and often go on holiday in nature , but we never encountered such dangerous insect problems. We think this states a lot about a 4* hotel. We suppose we should be thankful that we did not end up in the hospital after being bitten by this insect...…
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Date of stay: September 2020
Value
Rooms
Service
Room Tip: It`s no 4* , maybe 2.5*.
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1 Helpful vote
Helpful
The most horrible holiday ever it was unclean staff very rude meals were cold birds flying around bird droppings on tables were you eat we had awful time went out for meals grandson had sickness ended up with a drip in cost us 800 euros we were very worried couldn’t wait to get home
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Date of stay: May 2019
Helpful
Response from TeodoraDrumeva, Guest Relations Manager at Sunrise All Suites Resort
Responded Dec 11, 2019
Dear Sunshine35564034119, We are really sorry to hear that any of our guests have had any trouble during their stay with us in Sunrise All Suites Resort. The health is the most valuable thing and if you are ill nothing else is important. Unfortunately, incidents like this could happen to everyone at any time and it doesn’t matter if you are at home or on a vacation abroad. As being a family resort we know that most of the parents will feel more convenient and relaxed if they have a doctor on duty here on spot. This is the reason why we have made our doctor’s office and the medical staff is available 24 hours if needed. However, we could not agree with you that the resort is not clean and the staff is rude. Our efforts to keep everything in a good condition, tidy and spotless are big. Everyday our cleaning ladies are working hard from early in the mornig and one of the first impressions of most of our guests is that despite the huge territory it is very, very clean. As we have said many times before no one is perfect and if you want to find the negative side of something you will always manage to do it. Sunrise All Suites Resort management considers that it has delivered high services, it’s staff was always eager to help, polite and professional. Once again we want to express how sad we are to find that some of our guests have experienced such an unpleasant moments during their vacation! We wish you to stay healthy! Best regards, Sunrise All Suites Team
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After a very long drive from the airport we finally arrived. Reception was busy and confusing but rooms were big and confortable. Loved the pools and always enough sunbeds. The private beach was excellent too and is a big plus for this venue. It was really let down by the food- every meal time is chaos and food is only ever tepid. There is no system at all and at times moving with food is dangerous. The pool side snack bar was the best bet for food. I dont think we would go back here .
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Date of stay: August 2019
Location
Cleanliness
Service
Helpful
Response from TeodoraDrumeva, Guest Relations Manager at Sunrise All Suites Resort
Responded Nov 6, 2019
Dear mchught2019, Thank you for being our guest and for taking the time to review your staying here in Sunrise All Suites. We appreciate your honest review showing both the good and the bad points of our resort! We always do our best to provide high standards and good service. We would like to assure you that actions would be taken to avoid the possibility of repeating the mistakes. The quality guest service is the most important for us, so our team is determined to do the best to make our customers feel comfortable. We would be glad if you give us a second chance to prove you our hospitality! Wishing you all the best, Sunrise All Suites Team
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Great management and service providers. Clean and comfortable suites, smiled and welcoming staff. Daily cleaning in rooms and all necessary facilities available for a pleasant and safe stay. Very well organized beach towels equipment and supplies. Clean and maintained pools with great variety of sizes and location. A lake to enjoy water jumps and natural resources.Great food variety and delicious meals,tasty and healthy food, excellent service and hygiene. Animation for children and adults all day long. Wonderful and amusing ice cream house and grill bar. You feel like staying in a well organized village with own supermarket, currency exchange bureau, medical center, gift shops. Seaside is on a 5 minutes walking distance with sandy beach and comfortable sunbeds. Surely would recommend it for a relaxing and pleasant family holidays.…
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Date of stay: August 2019Trip type: Traveled with family
2 Helpful votes
Helpful
Response from TeodoraDrumeva, Guest Relations Manager at Sunrise All Suites Resort
Responded Nov 6, 2019
Dear angelsdaughter, On behalf of the whole team of Sunrise All Suites Resort I want to thank you for this amazing review! We value that you have chosen to stay with us and it is a big pleaure for everyone to read your feedback. Your personal satisfaction is our foremost priority. Vacation is all about going home with a bag full of memories and we are happy that we have been able to provide you this unforgettable experience! Hope we will have the pleasure to welcome you back to our beautiful resort! Best regards, Sunrise All Suites Team
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We stayed the middle of September and we both enjoyed it. I didn’t have massive expectations after reading all the negative reviews but I was pleasantly surprised with my holiday. Food in my eyes was good. I didn’t have any issues with the food been really cold and I thought there was enough variety and I’m very picky with my food. We had a issue with the hotel room as we was given the wrong one and after speaking to reception was soon sorted and our new room was brilliant with a lovely view. Shower in both rooms was shocking tho both didn’t work well at all and our fridge was never restocked. Pool area was ok although the life guards were busy on there phone every time you saw them. Drinks were a let down. I like a drink like anyone else but the amount of alcohol they put in your drink and chat at the same time made these not drinkable. Overall I think it’s a nice hotel …
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Date of stay: September 2019Trip type: Traveled with friends
1 Helpful vote
Helpful
Response from TeodoraDrumeva, Guest Relations Manager at Sunrise All Suites Resort
Responded Oct 21, 2019
Dear 265chrissiew, Thank you for reviewing us after your recent stay at Sunrise All Suites. We are happy to know that you are pleasantly surprised with your stay. As you have written reading the negative reviews is not always right and most of the time it depends of the point of view. Unfortunately, most of the guests are willing to share their opinion when they are not happy with something rather that when they have a positive experience. Thank you for noting both the good and the bad points as they are very important for us! We take your constructive criticism and will take measure to improve our product in the aspects that you have mentioned! Hope to be able to welcome you back for another great vacation! Kind regards, Sunrise All Suites Team
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PRICE RANGE
$54 - $226 (Based on Average Rates for a Standard Room)
LOCATION
BulgariaBurgas ProvinceObzor
NUMBER OF ROOMS
222
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Claim Your Listing Frequently Asked Questions about Sunrise All Suites Resort
Which popular attractions are close to Sunrise All Suites Resort?
Nearby attractions include Ancient Fortress (2.1 miles), Beach Bar Seaway (1.2 miles), and Igloo Bar (1.7 miles).
What are some of the property amenities at Sunrise All Suites Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sunrise All Suites Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sunrise All Suites Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sunrise All Suites Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sunrise All Suites Resort?
Conveniently located restaurants include Serenity Beach Bar, The House Bar & Dinner, and Thracian Stan.
Are there opportunities to exercise at Sunrise All Suites Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Does Sunrise All Suites Resort have an airport shuttle?
Yes, Sunrise All Suites Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Sunrise All Suites Resort?
The staff speaks multiple languages, including English, German, Russian, and Bulgarian.