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Iberostar Ensenachos

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Iberostar Ensenachos
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5,070 Reviews from our TripAdvisor Community

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Showing 3,293: English reviews
Prague, Czech Republic
Reviewed May 19, 2013

We stayed for 4 nights to take some relax time after travelling through Cuba - and it was worth it. Both beaches were great, we preffered Ensenachos beach - a bit calmer with great service on the bar and best Mojito in the whole resort. Big clean rooms, comfortable beds, friendly staff. It's worth visiting the steak and seafood restaurants,...

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Helpful?
2Thank Foxonboard
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear Barak, First of all we would like to thank you for choosing Iberostar Ensenachos for your so valuable vacations. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of...

Montreal, Quebec, Canada
Reviewed May 19, 2013

Left Montréal on April 4th returned the 11th. Part 1 http://www.youtube.com/watch?v=43qFGaeuHl8 Part 2 http://www.youtube.com/watch?v=9vODlQVrmyc Cayo santa maria airport was a breeze.. Drive to the resort was about 1hour. According to the resort, the regional cayo santa maria aiport will be modified to accomodate big airplanes whitin the next 2 to 3 years... will make the drive to the resorts under...

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1Thank Patrick D
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear Patrick D, On behalf of the staff I want to thank you for giving us your comments about your experience at Iberostar Ensenachos. We are pleased to have given to you a great holiday and encourage us to keep improving our services. We will congratulate Barbaro,Randy and Yanet, for helping you to make your holiday special. We hope to...

Halifax
Reviewed May 18, 2013

Just returned from our second stay at the Iberostar Esenachos. We stayed in Nov. '11, when Iberostar was just in the process of taking the resort over and making major changes and additions. The new additions include opening the Megano Beach, including the beach grill, beach bar and washrooms. None of this was there a year and a half ago!...

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Helpful?
1Thank KDP_Hfx
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear KDP_Hfx, Thank you very much for this nice review. I will pass your words to all my staff. Yes, we have a lot of changes as you mentioned and it is an ongoing process that will never stop. We are glad that you had a good time and let me tell you that whenever you decide to visit us...

Vancouver
Reviewed May 17, 2013

My friend and I shared a room in the SPA section May 9-16, 2013. About a week before we went, I emailed and asked for a quiet room with 2 beds on the second floor and we got exactly that. Room 2122 is a great location - it is between the main building and the adult pool. The room was...

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Helpful?
2Thank SteveCDN
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear SteveCDN, On behalf of Iberostar Ensenachos we appreciate your feedback regarding your stay. We are glad to hear you have enjoyed your vacation and we will consider your suggestions in order to improve our service. Just to inform you that today we just finished 25 sunshades more at the Megano beach, the schedule of the lobby bar it is...

st.john's
Reviewed May 17, 2013

We stayed at this resort from April 28-May 12..My husband and i decided to stay for two weeks..have been to Cuba before and time went so fast..stayed in the Spa section..close to everything..lobby, pool, beach and food.. 5 minute walk.our room was 2003. I had a great holiday..i suffer from chronic pain the the hot hot weather made me feel...

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1Thank judy p
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear Judy P, On a behalf of the staff and management here at Iberostar Ensenachos we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us. Wish...

St. John's, Canada
Reviewed May 17, 2013

Hey Guys!! A group of 10 friends travelled to Iberostar Ensenachos May 2 - 9, 2013. We travelled with Sunwing Airlines. The flight: Went by quickly with a great meal and champagne as usual. Arrival: The airport in Santa Clara is not aesteticly pleasing, however, the process going through customs and baggage claim was the most organized I have seen....

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Helpful?
1Thank CherylandRyan
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear CherylandRyan, Thank you so much for taking part of your time and write us about your recent stay at Iberostar Ensenachos, we appreciate all your comments, we love that you have been a wonderful stay here among us, we work hard in order to all our guests feel themselves like home. We invite you to continue knowing other IBEROSTAR...

Thornhill
Reviewed May 17, 2013

My wife and I stayed at this beautiful resort from May 3 -10 this year. The hotel grounds are full of lush tropical plants, trees and flowering shrubs. The two beaches and shallow clear water are probably the best we have ever seen. The Spa Suites pool is large and beautiful. The entertainment was surprisingly good! The staff do a...

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3Thank ericmyles
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear Ericmyles, First of all I would like to thank you for taking the time for writing to us about your experience at the Iberostar Ensenachos. I am very sorry if this experience did not match your expectations and by the fact you have not been satisfied with your stay at our hotel. I have read your comments and we...

Ottawa, Canada
Reviewed May 16, 2013

We traveled to this hotel on the March 2013 winter break and had a lovely relaxing stay. I recommend this hotel. The rooms were clean, the food was good (for Cuba) and the beach was fabulous. Most staff were very helpful - especially Tatiana at the pool bar. The front desk staff were a little surly and surprisingly, their English...

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Helpful?
2Thank sue L
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear Sue L, First of all we would like to thank you for choosing Iberostar Ensenachos for your so valuable vacations. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement...

Vaughan, Ontario, Canada
Reviewed May 15, 2013

We travelled to this property with family April 21-28th. It was a great experience for the most part. We were very impressed with the beach. I've been to many gorgeous places in the Caribbean (i.e. Antigua, Barbados, Turks & Caicos, etc) and this beach was right up there. It was a very nice beach, but be prepared to get your...

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Helpful?
15Thank Irene D
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear Irena D, First of all we would like to thank you for choosing Iberostar Ensenachos for your so valuable vacations. Thank you very much for your comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations of our customers and achieve ever greater improvement of...

Toronto
Reviewed May 15, 2013

We stayed May 4th- May 11th at Family section with our 5 years old daughter. What a beautiful place!! We are usually staying at Iberostar in our vacation, but Iberostar Ensenachos is by far the best vacation we had. The grounds are very well kept and breathtaking, the beaches are the nicest we have seen, water is calm, shallow and...

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Helpful?
4Thank Dsimona10
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear Daniela D, On a behalf of the staff and management here at Iberostar Ensenachos we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us. Wish...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on the impressive Cayo Ensenachos, Cayo Ensenachos brings all the Cuban flavour to some of the most exclusive Caribbean beaches. Holidays in Cayo Ensenachos are always great. The area features two exclusive, beautiful and quite unknown beaches. Kilometers of golden sand waiting for you and facing the turquoise-shaded ocean. Two of the beaches are bound to captivate you: Megano and Ensenachos. The heavenly beaches and the luxury hotels and resorts in Cayo Ensenachos, offer anything you might think of. Rest is only one of the attractions you'll enjoy if you spend your holidays in Cayo Ensenachos, one of Cuba's most exclusive destinations. ... more   less 

Additional Information about Iberostar Ensenachos

Address: 52700, Cuba (Formerly Royal Hideaway Ensenachos)
Location: Caribbean > Cuba > Cayo Ensenachos
Price Range: $159 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Ensenachos 5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Iberostar Ensenachos Hotel Cayo Ensenachos
Occidental Royal Hideaway Ensenachos Cayo
Royal Hideaway Ensenachos
Occidental Royal Hideaway Ensenachos Hotel
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Ensenachos staff and other travelers.
690 questions
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Questions? Get answers from Iberostar Ensenachos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room on the spa side is for 18+ if you are a couple.”
LLLNsCanada, 2 days ago | Read review
“if you can manage the extra cost to be in the Grand Villa's section ( ages 14 and up ) then I highly recommend it!”
roshell, 3 days ago | Read review
“Rooms were spacious and clean. Bed was very comfortable with ample bedding. There were not any "Do Not Disturb/Please Clean the Room" door hangers. They would have been helpful.”
579charlenes, 3 days ago | Read review
“if you travel with children the Park Suit is closer to the children's park, swimming Pool.”
Maria243, 5 days ago | Read review
“For families - ask for building 42”
TessaGTA, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question