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Pedraplen A Cayo Santa María, 52700 Cuba
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About

#2 of 2 hotels in Cayo Ensenachos
Location
4.5
Cleanliness
4.3
Service
4.3
Value
4.0
Travelers' Choice
Located in Cayo Ensenachos this 5-star Iberostar resort is designed to conquer the hearts of even the most discerning travellers because of its services, first-rate facilities and exclusive location. If you want to experience the exotic side of Cuba, this hotel is your ideal choice. It offers travellers all kinds of services such as a variety of restaurants, spa and relaxation areas, shows and entertainment programmes, Star Camp, outdoor pools, a fitness room, convention centre, and even rooms with a private Jacuzzi. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Free parking
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Children Activities (Kid / Family Friendly)
Kids club
Paid private parking on-site
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Boating
Snorkeling
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Free airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Safe
Telephone
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French, Spanish
7280Reviews1322Q+A100Room tips
Traveler rating
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apallen2015 wrote a review Yesterday
Toronto, Canada6 contributions20 helpful votes
We have vacationed here more than 14 times, started when it was The Hideaway. We were not sure what to expect post Covid after a somewhat mediocre experience at another previously reliable Cuban resort in March 22. The rooms at the Iberostar are a good size, AC and hot water was good. The beach is as good as ever, the grounds are beautifully cared for and the staff is a delight. We were impressed with the food. We know it has been a struggle for Cuba but by Cuban standards the food was better than expected. It appeared to us that this resort is making every effort under challenging circumstances to provide an excellent experience for their clients. You have to walk a fair bit and bug spray is a good idea. Hope to bring our whole family in March.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jabatama wrote a review Yesterday
Toronto, Canada45 contributions123 helpful votes
This is our 7th time at Iberostar Ensenachos and we loved it. This is going to be a short review, you can check my other reviews for this resort. ROOMS: As usual, very good. Maid was fantastic every morning with lovely towel sculptures. She kept our room very clean. Mucho grazias amiga. BEACH: Well ... the best we've seen in Cuba. Megano beach is very lively with music, yoga, meditation, salsa Cubana and you name it. Very nice. FOOD: As usual Cuban food, but this time is tastier. Omelets in the morning with bacon, very yummy. Fresh juices every morning, fruits, milk, yogurt, cereal - you name it. Pls tip generously. Fresh fish is great and my favorite food in Cuba. Wow, they treated the entire resort with free lobster. TIPS: Very important - bring lots of $5 CDN, they go a long way with the cubans. Pls help them as much as you can. Bring any essentials you can - clothes, toothpaste, soaps, the need it. We will go back there in the next few months.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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George B wrote a review Nov 25
Montreal, Canada
Excellent holiday, It was not the first time. As usual, we were very happy to pass a week of our vacations. Beautiful places and the staff are amazing – very professional and very kind. Both beaches are beautiful, especially Megano Beach. The outdoor facilities are very well maintained and very beautiful. Do not hesitate to go there if you want to relax and have a good time with excellent memories with the ocean and the beaches. A very special thank you to the whole team and especially to Merlys, Daidenis, Lis and all the people who helped us to spend these wonderful holidays. See you next time.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nahum s wrote a review Nov 25
4 contributions5 helpful votes
We are, couple from Toronto, Canada enjoyed our vacation in Iberostar Ensenachos from November 12 to November 19,2022. It was our 2nd time visit to this resort. We has a good time. Our favorite place in this resort is Ensenachos beach. Clear water, no rocks in, soft sand, and very friendly people working in the beach bar. Yuleisy Castro who is running this bar is simply perfect and very helpful. When the people were returning from the beach to the lobby, Yuleisy was always calling for the transportation and we were picked up in the short time. The bar in the lobby is good. This bar has a good selection of the drinks and relaxing atmosphere. Usually we were going to the same waiters Yaneidy and Godelsy. They were serving us very professionally, in short time. Also we were asking that mojito and Cuban coffee to be prepared by bartender Adan, who is doing these things very testy. The room was good, everything was working. We asked Alcides, who is the room cleaner to clean our room when we are on the beach, before noon. It was done. Very clean and on the requested time. Nothing to complain about this resort. We also would like to issue the special thanks to Mr. Daniel Castillo, Food and Beverages Manager. Everybody knows how is the difficult with these things in Cuba. However, this resort has a good food and beverages compare with other Cuban resorts we were. Very professional Manager. We are highly recommending this resort and we are looking forward to return to this resort for our next vacation in Cuba.
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Date of stay: November 2022
Location
Cleanliness
Service
Room Tip: Ensenachos beach, lobby bar
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cam wrote a review Nov 24
Canada12 contributions5 helpful votes
This is our second trip to Iberostar Ensenachos this year. We initially spent 10 days earlier this year and decided to come back again for the second time bringing our friends with us. This place is one of the best destinations in Cuba, and we have visited Cuba well over 20 times. Two main reasons that made our decision easy to come back and bring another couple with us. The first reason is the staff, the service and kindness is incredible. Roberto Carlos at the smaller beach bar is by far the main reason we came back! He's one of the best assets to this resort, genuinely a kind and awesome person and makes absolutely best drinks we had at any resort! Second reason is the beach, it's the most secluded and spectacular beach money can buy. Blue calm water, bleach white sand, and lots of unspoiled beach to walk. The food is fine, we never went hungry and considering the situation in the world right now, the food was actually above our expectations. We found our new destination and will definitely be back and so will our friends. We would like to thank Yodsis from the main buffet for keeping us well fed for the second time!
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marina M wrote a review Nov 24
Toronto, Ontario, Canada14 contributions39 helpful votes
While I wanted to rate the hotel as average, I am adding a star to mark the hardworking staff - they do their best considering the shortages, and economical situation in the country overall. They stay positive for us! Ensenachos beach is the best that I have been to in 15 years of my travels in the Caribbean. We enjoyed snorkeling off the beach and at the sunken barge located not far from Meghano beach (15 min walk to the shallows and another 15 minutes walk in the water to the barge). I will come back for just that, and that is the reason we go to Cuba in the first place. Crystal clear water any time of the day, no seaweed, no waves, and fish at your feet - the best. We survived on the sauce, bread spread, and spices we brought from home. Buffet was hit and miss, there was always something to eat, there was always something missing. There was no lobster the whole week, probably due to low season. They served chunked lobster tails once, very dry. Ice cream was always a hit. Pancakes in the morning were lifesaving, fish in the evening was usually over salted, but there was always an edible meet or chicken option, and pasta/rice of course. I would not count on their pizza, it looked pathetic. Don't forget that tipping goes a long way. Bring stuff for them, if you can. We went to the dolphinarium for a private interaction with dolphins by land, not through the half day boat ride. We've had a lobster lunch there, which was great. I asked for the room in villa 42 due to be in between both beaches. A/C in hour room barely worked in the beginning of our week, just enough to not want to switch the room, but we should have, considering our last night when the A/C just died and it was impossible to sleep. We only got bitten towards the end of our stay which makes me think that we did not have any bed bugs in the room (I did not want to look for them lol), only mosquitoes due to the opened window on the last night. I do want to mention the roaches. I do understand the tropical country and shortage of chemicals excuses, but roaches come with filth. You cannot exterminate those tropical ones in the gardens, and I'm sure, they are great for iguanas (we saw one at the beach), but to get rid of the domestic ones in the buffet is a must do! This is the reason I am not giving it a 5-star. I can understand the run down property - lack of tourism in the past two years and humidity. I get the limited food options, I'm not there for gastro-tourism, there are countries for that. Even broken A/C is not that big of an issue, BUT roaches in the kitchen/restaurant/eating areas is a major NO NO. Food serving spaces must be cleaned better. The gardens are fabulous - huge variety of shrubs, flowers, birds, geckos. Do bring the flash light, and not only to walk to your villa in the night, but to see all those crabs lurking at night! Tip for those departing early to Toronto - pack your snacks, like energy bars and such. You can get coffee in the lobby bar early, even though they are not opened yet. Make sure you fill your water bottles the night before, as the water dispensers might not be yet ready in the morning. Also make sandwiches the night before, if you can. Bring instant noodles and porridge with you, you can ask for the hot water in the airport snack bar of while waiting for departure. There were no local guests in this hotel, as they have to pay a fee to enter the area. Overall it is a great hotel, maybe not in it's bet anymore, but still good enough if you are can tolerate a hiccup here and there. We enjoyed our stay, we will return some day hoping for improvements!
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Date of stay: October 2022
Value
Location
Service
Room Tip: Half of the garden section was a ghost town, bar was only opened couple of days during the week,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AHans wrote a review Nov 24
1 contribution
First time to cuba with my family and in the third day i met such an amazing entertainer ,his name is mich,he welcomed us at the beach as soon as we got there and we participated in his games,we had a blast thanks to him and we’ll be back soon to see mich again.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wilson P wrote a review Nov 22
3 contributions1 helpful vote
+1
Most of The people do the best they can with what they have, my family just came for a week, our first time in Cuba for a really low price (half of what we would of paid if we had gone to Cancun) The resort was clean, the grounds are massive and are in great shape! My wife is celiac and we had great help with her food, the main chef would meet us at any time it fell as if he never took a break! And we would go over all the foods gluten free again and again without hesitation, thank you Eduardo and Santiago! The rooms were clean! Unfortunately the path from the lobby to the rooms is dark at night like you can’t see anything dark! At one of the bungalows there was 0 lights for the first few days, it was sketchy as you must have a flashlight with you to move around at night. Rooms were cleaned daily, two bottles of water were left for us. Have to wake up early for breakfast as it closes at 10:30am!! And to be honest there was not much food left after around 9:30am. The 24hr snack bar only had jam and cheese sandwiches, fruit and vegetables. Not much available but again they did the best they could with that they had. We got a lot of bites from tiny black mosquitos very very small, we were mostly bitten at the buffet restaurant, spray yourself before going there!! Basic Drinks like pina colada were available at times… the food was alright in the sense that you won’t go hungry but you won’t come home craving it again either. The pool wasn’t busy and it was clean and big!the megano beach where the beach restaurant is was nice and relaxing however Ensenachos was breathtaking! A must go and spend the whole day there, they have drinks and washrooms but no food available. We leave with mixed emotions as we can see the massive potential this place has but for some reasons it isn’t what it could be. I wish everyone working at the resort the best of luck and our full gratitude for the amazing experience!
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: Bring medicine, bring candies too, mosquito repellent and sunscreen
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bibiana Carbonell Castelo, Other at Iberostar Selection Ensenachos
Responded 5 days ago
Dear guest, Thank you very much for choosing us to enjoy your holidays. We are delighted to know that you felt so comfortable with our personalised attention. We also take note of your valuable suggestions as they are the best tool to detect areas for improvement in our facilities and services. The responsible departments and the hotel management are working together to prevent similar situations from reoccurring in the future. We hope you will give us the opportunity to surprise you with positive changes in the near future. Kind Regards, Quality Manager Iberostar Selection Ensenachos
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
E J wrote a review Nov 16
Mississauga, Canada
+1
Amazing place and people, food is just ok, beaches are amazing, yes there are bugs of all kinds, be generous with people, the country needs lots of support. We went multiple times to the same destination, but this time bugs were different.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bibiana Carbonell Castelo, Other at Iberostar Selection Ensenachos
Responded 6 days ago
Dear Edward, Thanks for trusting us to spend your holidays in Cuba. It will be a pleasue to welcome you back in the near future. Kind Regards, Quality Manager Iberostar Selection Ensenachos
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lynne m wrote a review Nov 15
2 contributions
Five star resort where the people was so nice,warm, friendly and polite.the beach is top notch and performers at the beach so talented, among them I gotta mention someone who I can't forget his name,mich,such a great person and entertainer,he made of laugh a lot with his jokes and good sense of humour, we'll be back to meet mich some day soon
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bibiana Carbonell Castelo, Other at Iberostar Selection Ensenachos
Responded 1 week ago
Dear guest, We would like first of all to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Selection Ensenachos
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
iberostar ensenachos hotel cayo ensenachos, occidental royal hideaway ensenachos cayo, royal hideaway ensenachos, occidental royal hideaway ensenachos hotel
FORMERLY KNOWN AS
Iberostar Ensenachos
LOCATION
CaribbeanCubaCayo Ensenachos
NUMBER OF ROOMS
460
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IBEROSTAR SELECTION ENSENACHOS - Updated 2022 Resort (All-Inclusive) Reviews (Cayo Ensenachos, Cuba)

Frequently Asked Questions about Iberostar Selection Ensenachos
Which popular attractions are close to Iberostar Selection Ensenachos?
Nearby attractions include Santa Maria Beach (3.9 miles), Delfinario en Cayo Santa Maria (3.1 miles), and Plaza La Estrella (3.5 miles).
What are some of the property amenities at Iberostar Selection Ensenachos?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Selection Ensenachos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Ensenachos?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Iberostar Selection Ensenachos?
Yes, free parking and paid private parking on-site are available to guests.
Are there opportunities to exercise at Iberostar Selection Ensenachos?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Iberostar Selection Ensenachos have airport transportation?
Yes, Iberostar Selection Ensenachos offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Selection Ensenachos?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Selection Ensenachos offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Selection Ensenachos?
The staff speaks multiple languages, including English, Spanish, and French.
Does Iberostar Selection Ensenachos have any great views?
Yes, guests often enjoy the park view available here.