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Iberostar Selection Ensenachos

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Pedraplen A Cayo Santa Maria, 52700 Cuba
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (11886)
Pool & Beach (3820)
Room & Suite (1378)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Selection Ensenachos
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Cayo Ensenachos
Location
Cleanliness
Service
Value
Located in Cayo Ensenachos this 5-star Iberostar resort is designed to conquer the hearts of even the most discerning travellers because of its services, first-rate facilities and exclusive location. If you want to experience the exotic side of Cuba, this hotel is your ideal choice. It offers travellers all kinds of services such as a variety of restaurants, spa and relaxation areas, shows and entertainment programmes, Star Camp, outdoor pools, a fitness room, convention centre, and even rooms with a private Jacuzzi. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Free parking
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Archery
Children Activities (Kid / Family Friendly)
Kids club
Paid private parking on-site
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Yoga classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Boating
Snorkeling
Tennis court
Water sport equipment rentals
Aerobics
Billiards
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Free airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Safe
Telephone
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Languages Spoken
English, French, Spanish
6885Reviews1273Q+A100Room tips
Traveler rating
  • 3,140
  • 2,186
  • 953
  • 389
  • 217
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Popular mentions
MrTHelston wrote a review Aug 2020
Helston49 contributions52 helpful votes
We had 5 nights here over New Year 2019/20 after doing some traveling around Cuba. It’s a nice hotel set in beautiful grounds which are well maintained. Two beaches, it’s worth walking to Ensenachos beach which is quieter & much nicer. The staff are on the whole very friendly. Yes the hotel looks a little tired in places but it’s clean & tidy. We’re vegetarians & there was plenty of food choice for us. If you’re looking for European / North American style hotel standards, you might not find it exactly the same in Cuba but the warmth of the people & the sunshine make up for the odd thing that you might not find the same. Overall would thoroughly recommend here.
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Date of stay: December 2019
Location
Service
Sleep Quality
3 Helpful votes
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Response from Iberostar Hotels and Resorts, Dueño at Iberostar Selection Ensenachos
Responded Sep 1, 2020
Dear Mr Helston, Thank you so much for your very kind and helpful review. It would be wonderful to see you again in the not too distant future and until then we wish you all the best. Kind regards, Quality Manager Iberostar Selection Ensenachos.
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Bob G wrote a review Apr 2020
3 contributions4 helpful votes
Iberostar Enseachos cuba has been our go to resort for many years. We have visited others but always return to Iberostar Enseachos cuba. The staff are amazing the beaches are great. The facilities have always been very good. Geysi in customer care always ready to help anyone who needs it. We feel at home at All The Iberostar resort we have been to but this one is our favorite. We have never been disappointed here. The covid 19 cancelled our spring trip but we will return this year when it is safe to do so.
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Date of stay: December 2019
2 Helpful votes
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Response from ReputationOnline, Quality Manager at Iberostar Selection Ensenachos
Responded Apr 15, 2020
Dear guest, It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your holiday at our hotel and also thank you for your loyalty to our establishment. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail. We sincerely regret that the present situation has prevented you from returning once more, however we will look forward to seeing you again when normality returns. Until then we wish you all the best. Stay safe. Best Regards, Quality Manager Iberostar Selection Ensenachos
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Mark M wrote a review Apr 2020
Brantford, Canada2 contributions1 helpful vote
I get treated like a close friend by all the staff I come in contact with.Always a smile and kind words from all.My Stay has always been fantastic.The food ,the rooms and all services have been second to none.l have made a lot of great friends there and care for them greatly.Any concern that I’ve ever had was handled by Greyson and her co-workers in a prompt and efficient manner.This place is my second home and I can’t wait to get back.Keep up the good work.Be back soon! Mark Anthony Molnar.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip: I prefer the spa section.
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1 Helpful vote
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Response from ReputationOnline, Quality Manager at Iberostar Selection Ensenachos
Responded Apr 6, 2020
Dear Mark Anthony, First of all, we want you to know we are really pleased that you had again such an excellent holiday with us at Iberostar and we want to thank you for sharing your experience with others. The entire team is not only genuinely friendly, but is also given continuous training of best service and working practices. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you, as the years before as well. Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel. Best Regards, Quality Manager Iberostar Selection Ensenachos
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backupbob76 wrote a review Mar 2020
Barrie, Canada10 contributions12 helpful votes
Our last trip was amazing again. The room was excellent the Staff were outstanding. Geysi in customer service ensured all was perfect for us. Damarys, Guerra, Camilo ,Eduardo, Elvis, Adonis, Danny, Adolph, Yuri, Salvador, Annia and the rest of the great staff we were so looking forward to seeing them again. They all give us that great positive outlook for a great summer ahead of us after our winter. We miss our trip to our second home at Iberostar Ensenachos. Thanks to all Staff we will see you when the world illuminates Covid 19. Please be safe see you all again.
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Date of stay: March 2020
Value
Location
Service
Room Tip: all rooms are good. Go back when Covid is done
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Response from ReputationOnline, Quality manager at Iberostar Selection Ensenachos
Responded Apr 1, 2020
Dear guest, we want you to know that your loyalty to us is truly admired and we thank you for sharing your experience with us. In the current situation, we would like to express our gratitude that you trust us. We hope that you and your family will keep some pleasant memories of your last stay and we appreciate your kind words regarding our staff. They will be delighted to hear your compliments. We look forward to seeing you again soon, after all this situation. Until then we wish you and your family all the best. Best regards, Quality Manager, Iberostar Ensenachos
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travelmitch2016 wrote a review Mar 2020
Smiths Falls, Canada2 contributions
Can’t say enough Good about this place Family of 12 showed up here from Canada the staff make the Resort Awesome!! The entertainment staff Rock!! Lyz and Darian we love these two!! Beach bar staff Rogelio And Camilo awesome! There like family it’s why we come back To Iberostar!!
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Date of stay: February 2020Trip type: Traveled with family
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Response from ReputationOnline, Quality Manager at Iberostar Selection Ensenachos
Responded Mar 31, 2020
Dear guest, Thank you very much for your evaluation of our beautiful, in paradisiacal surroundings located 5 Star Hotel. We are pleased that you were able to spend a wonderful holiday with your big family and thank you very much for your visit. Furthermore, we are happy to pass on your praise to our team and hope to welcome you back soon. With kind regards quality manager Iberostar Ensenachos
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ALSO KNOWN AS
iberostar ensenachos hotel cayo ensenachos, occidental royal hideaway ensenachos cayo, royal hideaway ensenachos, occidental royal hideaway ensenachos hotel
FORMERLY KNOWN AS
Iberostar Ensenachos
LOCATION
CaribbeanCubaCayo Ensenachos
NUMBER OF ROOMS
460
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Frequently Asked Questions about Iberostar Selection Ensenachos
Which popular attractions are close to Iberostar Selection Ensenachos?
Nearby attractions include Santa Maria Beach (3.9 miles), Delfinario en Cayo Santa Maria (3.1 miles), and Plaza La Estrella (3.5 miles).
What are some of the property amenities at Iberostar Selection Ensenachos?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Iberostar Selection Ensenachos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Ensenachos?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Iberostar Selection Ensenachos?
Yes, free parking and paid private parking on-site are available to guests.
Are there opportunities to exercise at Iberostar Selection Ensenachos?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Iberostar Selection Ensenachos have an airport shuttle?
Yes, Iberostar Selection Ensenachos offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Selection Ensenachos?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Selection Ensenachos offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Iberostar Selection Ensenachos?
The staff speaks multiple languages, including English, Spanish, and French.
Does Iberostar Selection Ensenachos have any great views?
Yes, guests often enjoy the park view available here.